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Customer Service Officer Jobs In Australia
NOW DISPLAYING 20 of 54 Customer Service Officer JOBS
Receptionist/Administration
APG is a national employer of choice supplying a flexible workforce to industries who promote safety and well being as priorities. We are currently seeking a ReceptionistAdministration person to join our clients Head Office at Pendle Hill. The Receptionist provides a vital link between Customers, Sales staff and Management staff. The role can be both exciting and rewarding and involves answering main switcboard, organising travel, process uniform orders, and many other office duties. The successful applicant must be motivated, enthusiastic and self-driven have proven ability to work in a fast paced environment be able to work autonomously or as part of a team possess intuition and an understanding of peoples qualities , as well as good analytical and decision-making skills have excellent oral and written communication skills possess confidentiality, tact and discretion when dealing with people. Minimum 5+ years years in a similar role Successful applicants will need to posses excellent Customer Service Skills, Interpersonal Communication skills You will also demonstrate the ability to think outside the box and have strong computer skills, an excellent work ethic as well as being highly organised and willing to work autonomously This position would suit someone that has 5+ years experience working in an office environment. Please apply to take advantage of this great opportunity. All applications will be received in the strictest of confidence.
Constitution Hill NSW 2145, Australia
Regional Manager - North/North East
VLine, Victorias largest regional passenger transport operator, has a proud history of serving its communities and customers through rail and coach services. As part of a constantly evolving industry, VLine is responsible for over 80 train stations and maintenance of approximately 4,200 kilometres of rail track across Victoria. The organisation is committed to maintaining a high focus on safety and delivering excellent customer service, continually striving to improve the overall customer experience. The Regional Manager is responsible for the overall leadership of station staff and conductors, management of station facilities and the management of stakeholder relations within the region to deliver a safe and customer focussed service. Reporting to the GM Customer Operations, you will lead and mentor a team of staff to ensure the presentation of the stations, trains and all other customer interfaces exceeds the expectation of our customers whilst adhering to all safety requirements. You will provide input into the strategic direction of the region with emphasis on regional initiatives along with developing and maintaining exceptional relationships with stakeholders in the region such as local government, community organisations, special interest groups and local media. Further to this, you will strive for continuous improvement throughout the region, manage departmental budgets and act as the senior regional member of VLine™s Crisis Management Team as required. The successful candidate will have extensive experience in leading a large team and successfully managing a diverse group of internal and external stakeholders. Further to this, you will have strong operational experience and ideally have held a similar frontline position within VLine or a similar organisation. A tertiary qualification in rail operations or business is desirable but not essential. Your exceptional communication skills and ability to remain calm and confident when under pressure will see you excel in this environment. The salary for this position will be commensurate with experience. The selection process may include aptitude assessments, a behavioural event interview, national probity (police) check and medical examination in line with the National Standard for Health Assessment for Rail Safety Workers. Please note that all candidates will be notified of the outcome of their application, but unsuccessful candidates will not be provided with specific feedback. To apply for this position, please click the ˜Apply for this Position Now™ below. No agency enquiries.
Whiteheads Creek VIC 3660, Australia
Regional Manager - North/North East
VLine, Victorias largest regional passenger transport operator, has a proud history of serving its communities and customers through rail and coach services. As part of a constantly evolving industry, VLine is responsible for over 80 train stations and maintenance of approximately 4,200 kilometres of rail track across Victoria. The organisation is committed to maintaining a high focus on safety and delivering excellent customer service, continually striving to improve the overall customer experience. The Regional Manager is responsible for the overall leadership of station staff and conductors, management of station facilities and the management of stakeholder relations within the region to deliver a safe and customer focussed service. Reporting to the GM Customer Operations, you will lead and mentor a team of staff to ensure the presentation of the stations, trains and all other customer interfaces exceeds the expectation of our customers whilst adhering to all safety requirements. You will provide input into the strategic direction of the region with emphasis on regional initiatives along with developing and maintaining exceptional relationships with stakeholders in the region such as local government, community organisations, special interest groups and local media. Further to this, you will strive for continuous improvement throughout the region, manage departmental budgets and act as the senior regional member of VLine™s Crisis Management Team as required. The successful candidate will have extensive experience in leading a large team and successfully managing a diverse group of internal and external stakeholders. Further to this, you will have strong operational experience and ideally have held a similar frontline position within VLine or a similar organisation. A tertiary qualification in rail operations or business is desirable but not essential. Your exceptional communication skills and ability to remain calm and confident when under pressure will see you excel in this environment. The salary for this position will be commensurate with experience. The selection process may include aptitude assessments, a behavioural event interview, national probity (police) check and medical examination in line with the National Standard for Health Assessment for Rail Safety Workers. Please note that all candidates will be notified of the outcome of their application, but unsuccessful candidates will not be provided with specific feedback. To apply for this position, please click the ˜Apply for this Position Now™ below. No agency enquiries.
Whiteheads Creek VIC 3660, Australia
Resource Planning Lead
About the Position Anglicare SQ™s Client Service Centre is the first point of contact for people who are looking for services and supports to help them live a better life. The team provide quality solutions for clients by connecting them with the service that best meets their needs. We are a dedicated, creative and highly motivated team that likes to have fun while achieving organisational goals. The Resource Planning Lead based in our Woolloongabba office, will provide strategic resource and workforce planning support to the Client Service Centre manager. This is a part time role working 20 hours per week, however days are negotiable and there may be slight variation in the hours worked. Our ideal candidate will have previously worked in a large volume call centre planning role and be looking for worklife balance, or re-entry to the workforce. The position will be responsible for resource planning, allocating and managing workforce capacity within the Client Service Centre through insightful rostering and workforce management techniques. You may also be required to provide expert advice to other areas of the organisation. A critical business function, the role will ensure that resource allocation across Customer Service is optimised to enable productivity and customer contact metrics to be achieved. About You With an already established career in Resource Planning or Call Centre environments, you will be looking for your next challenge, and have a genuine interest in workforce optimisation, reporting and statistical analysis. Your skills and abilities will include A background in rostering and scheduling across a large, multi-disciplinary organisation Experience in forecasting and planning for multiple mediums including inboundoutbound calling, email and processing Confident user of PABX, CISCO, IVR or other software programs Previous experience in the of call centre technology for scheduling and planning An understanding of statutory requirements relevant to services, and capacity to work within these guidelines Familiar with Agreement and Award conditions and how to apply them within rostering systems Your practical, calm resilience will be coupled with the following attributes Analytical thinking with strategic decision making capacity Highly organised with the capacity to multi-task while working within various timeframes and deadlines Excellent communication skills and the confidence to relate to stakeholders at all levels in a polite and professional manner Strong team player who can self-manage and adjust to a changing workload as required A current National Police Certificate is required and a Bachelor of Business (or similar) or equivalent work experience would be desirable. What We Offer Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy Extending your skill set in a fast paced role with a variety of requirements Working with a passionate and highly-motivated team of professionals Genuine career growth and professional development opportunities Part time hours to suit PLUS full PBI Salary Packaging options The convenience of a location South-East of the CBD with easy access to public transport Show Your Interest Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients working with an organisation that values your professional contribution and personal well-being. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection. Position Description JOB NUMBER S3674 For further information please contact Leigh Willimott on 07 3028 4721 Applications close Friday 26th October 2018 Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position About Us Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want. Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland. Anglicare Southern Queensland Our Vision, Mission and Values
Brisbane QLD 4102, Australia
Head of Customer Enablement
About us Sportsbet is Australia™s leading online wagering company. Were part of a global company, a big player with a start-up soul. The pace of change is exhilarating, we™re constantly innovating to bring excitement to life for our customers and our people. Perks Free brekky, discounted Myki gym memberships, loads of event Sports tickets Tailored career development programs Best in class Parental Leave program with six months paid leave for Primary Carers 5 weeks™ annual leave Company bonus The role Our customers mean everything to us here at Sportsbet, and to meet their expectations, we need to ensure our Customer experiences are bringing excitement to life Reporting directly to our GM Customer Operations, you will have the œlicense to drive that will be responsible for Continuous Improvement, Process Engineering and Automation, along with Customer Operations Technology optimisation. You will lead a team that supports and grows all the functions within the Operations Department and works with other teams within the business to improve the overall customer experience. Key areas of responsibility include Develop and execute a roadmap of key strategic programs to improve customer experience at Sportsbet In collaboration with the GM of Customer Operations, accountable for annual and quarterly Opex and Capex budget submissions. Play a key role in supporting the other teams within the Operations with thought-leadership to grow their functions Commercial Business Data Analysis Active development of talent through coaching and mentoring Ensure commercial acumen is applied from the team to relevant KPI™s (Propensity to contact etc.). Skills Experience High level customer experience improvement type role with proven experiences of building strategic programs of work to execution and embedding. Diversity of experiences and environments to draw upon multiple solutions to problem solving. Unparalleled passion for customer first and efficiencies. An understanding of CRM technology concepts preferred Strong ability to engage with and influence key technical stakeholders At Sportsbet, we take Responsible Gambling very seriously. Check out the tools information we provide our customers to help manage their gambling on our dedicated site here.
Melbourne VIC 3000, Australia
Senior Customer Experience Specialist
About The Company Celebrating over 18 years of success, our client is regarded as one of Australias fastest growing electronic security companies who remain committed to changing the landscape of the Security Industry throughout the nation. Not only is their commitment to the Australian market around providing high-quality, affordable security solutions to both the residential and commercial market, but also to provide the best possible service through a refreshing and proud team that are all about ensuring their customers are safe, sound and secure. Uniquely focused on their people and supporting them to succeed, their belief is that their team are the foundation of their company and the company™s success. Why You Want To Work Here This company has an incredible set of values, which when starting out in your leadership career would be the perfect first step This company has a vibrant, exciting and inviting culture that is strongly about collaboration, respect, passion and making a true difference. You can be sure you will always feel valued and heard here because you know what you are worth and so do they The team you will be joining are true to their word and are highly motivated to put their best foot forward in everything they do. They encourage new ideas and are supportive of new team members. This company is one that you know you will be able to be proud of and your work will be meaningful. They love all things customer service and know that making an impact on the customer is one of the most important aspects to any successful business. You will not only have a fulfilling career work wise, but the company have amazing programs set up to ensure you enjoy the perfect work-life balance. Now, if you weren™t already sold on the incredible company culture there are some pretty exciting perks to collaborating with this company. Your teammates will make lunchtime fun and social however, if you are looking for time to zone out they have you covered here too with Foxtel in the lunchroom and meditation to harness your inner zen. The team also love to keep active and enjoy that balanced lifestyle, so team fitness activities are a frequent event. About You Perhaps you have recently started out in a leadership position or have taken on more senior duties, either way you are hungry for that next step in your career and somewhere that you can really make a large impact on the way things are done. You are looking for that right place to develop your leadership career with the right coaching and training. Your solution focus and engaging personality enables you to turn escalated calls into to advocates this is just one element your team admire about you. On the flip side of this you really do enjoy and thrive in an environment where you can put your role model behaviours to good use and really assist those around you to grow, develop and challenge themselves also. After all your experience, you are at the point in your career where you are now ready to harness the skills you have learnt throughout your working life and fully immerse yourself within an incredible company where you can learn and love their values. You thrive in a small team as you know it means you will get the utmost support from those around you. Finally, and most importantly, you are looking to join a company where you are respected, you are valued, and if so, this is the company for you About The Role Through balancing Customer Service, Administration, Sales and Coaching and you will add significant value through Providing ongoing support and leadership to the team. Responding to customer enquiries about products, services or pricing. Managing and resolving escalated calls and creating win-win solutions. Identifying and acting on opportunities to up-sell and offer beneficial products. Proactively re-signing existing customers on new monitoring and maintenance agreements. Effectively managing the scheduling of new jobs, return visits and routine maintenance checks. Eventually, coaching and development of new existing team members. Selection Criteria To be considered for this amazing opportunity, you must have the following Demonstrable success within customer service Previous experience handling escalated enquiries and calls Strong leadership qualities Exceptional attention to detail and accuracy levels Team player and willingness to lend a helping hand Advanced computer skills Strong organisational skills What Next Please submit your resume, along with a supporting cover letter highlighting why you are best suited to this opportunity. Candidates whom spend time on their detailed cover letter will be highly regarded. Your career is in your own hands. What are you waiting for? Regretfully and respectfully, only successful candidates will be contacted.
Melbourne VIC 3000, Australia
Client Liaison Manager
The Company Australian Receivables Limited (ARL) are a leading national provider in the receivable management industry, providing services designed to meet the needs of customers with government, commercial and consumer receivables service requirements. ARL operates across the Asia Pacific region and have staff located in Australia and the Philippines. ARL employees enjoy the opportunity to grow, develop and build long term careers in an industry which supports a diverse range of clients. The Role We are seeking a talented and enthusiastic Client Liaison Manager to join our Melbourne team, who focuses on providing the highest level of professionalism and service. This role will be responsible for maximising Australian Receivables Limited™s revenue by efficient client management and reporting. Ensure compliance is met with statutory and regulatory obligations faced by the business from an external perspective and to ensure the quality management system is applied consistently and diligently. Be the interface at a local level with clients. What You™ll Do Use your excellent people management skills to lead and mentor the team to achieve high performance, growth and personal development Excel in your ability to identify and pursue opportunities for improvement and quality control Applying exceptional customer focus skills to liaise between internal and external stakeholders from pre-site to completion Ensuring procedures and checklists are established and following full compliance Liaising with departments and senior management to clarify progress or issues raised by clients and other departments What You™ll Need Previous experience in Receivables (preferred) Leadership capabilities “ proven ability to lead a team Knowledgeable with business reports Excellent communication skills Background in customer service and client facing roles Ability to autonomously work under tight timelines with excellent time management skills What You™ll Love Permanent full time opportunity CBD based with close access to public transport, restaurants and Flagstaff Gardens Working alongside a strong and experienced team of information technology professionals Exciting, competitive, and fun-filled environment
West Melbourne VIC, Australia
Customer Service & Billing Team Leader
The purpose of the role is to lead the Junior Adventures Group (consisting of our brands, Helping Hands and OSHClub) Customer Accounts services team, so that efficient and effective account services are provided to external stakeholder groups. This ensures revenue is collected and processed daily and outstanding debt is kept to a minimum. You will be responsible for leading a team including rostering, recruitment, planning and performance reviews. Your role will require strengths in multi tasking, project management and continuously developing process improvements. You will ideally be able to demonstrate experience in high volume, fast paced environments where your ability to prioritise and use your own initiative have come to the fore. In addition, periodic reporting is a key element of your role and attention to detail is critical. As a proven Customer Service professional you will be comfortable leading a team that works on a rotating roster Monday to Friday. If you have gained experience within either a schools or educational based organisation this would be highly advantageous although not essential. In return you will be working for a highly values based organisation where kids and our customers are at the forefront of everything we do. For further information please feel free to contact Rohan McMaster, Talent Acquisition Manager on 0455 097 745 or apply now.
Camberwell Arcade, Camberwell VIC 3124, Australia
Senior Customer Service Team Leader - Outbound
Opportunity to step up to a leadership role utilising your service experience Access to Training and Development Opportunities Macquarie location As part of the Wesfarmers Industrial Safety group, Blackwoods is Australia™s leading supplier of industrial and safety products. We believe in providing outstanding service to our customers through outstanding people and right now were looking for a driven Outbound Sales Team Leader to lead our enthusiastic Outbound Sales team based in our centre at Macquarie Park. Reporting to the Head of Inside Sales and leading a team of 12, you will be responsible for leading, mentoring and coaching a team of dedicated Outbound Sales Consultants and web migration specialists which includes Providing support and guidance to our Telephone Account Managers Coaching and developing the team to achieve all sales and service enquiries Delivering customer satisfaction through effective KPI management and analytical reporting Conducting regular performance development discussions and planning meetings to clearly identify performance targets Managing targeted campaigns and enquiries. As our ideal candidate you have a passion for mentoring, coaching and driving consistent processes and improvements within a customer focused environment and you are eager to develop your leadership potential. You will possess solid experience with managing changing priorities and resolving customer queries coupled with a strong attention to detail. Your exceptional verbal and written communication skills and your enthusiasm will see you excel within this opportunity. Visit our website at www.blackwoods.com.au for an overview of our comprehensive product and service range. Apply now WIS promotes and adheres to the policies and practices of diversity
Sydney NSW 2113, Australia
Team Leader Customer Service
Mackay Regional Council is looking for an experienced and passionate Team Leader “ Customer Service to lead our Customer Service Team. This role will be offered on a temporary full-time basis until May 2019. As the Team Leader “ Customer Service, you will be responsible for leading and managing the day to day operations of a Customer Service team, including front counter, phone and online customer service. You will be a supportive leader with a commitment to developing staff and maintaining a positive team culture. To be successful in this role, you will have Experience leading a team including workload management, capability development, performance management and management of day to day operations Experience within a contact centre, customer service or administrative environment Ability to motivate a team and develop staff Why work for Mackay Regional Council? Mackay Regional Council is committed to providing a positive worklife balance, giving you ample opportunity to explore endless beautiful beaches, scenic drives past the sugar-cane fields to Eungella National Park and beautiful forests, parks, gorges and secret swimming holes in the Mackay Region. In addition, Mackay Regional Council provides competitive remuneration packages including attractive salary, hours, employee benefits and training and development opportunities. In return for your valued contribution you will be rewarded with Hourly rate from 38.72 9 day fortnight roster Choice of 4 or 5 weeks™ annual leave (pro-rata) 17.5 leave loading Employee Assistance Program Employee health and wellbeing initiatives Active social clubs Interested? To apply, you will need to submit a cover letter, resume and a full response to the selection criteria. The position description can be found attached to the vacancy on Council™s website. For further information or to apply, please visit www.mackay.qld.gov.aucareers We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.
Dumbleton QLD 4740, Australia
Sales Consultant
Highly engaged, fun and community based culture 75K on target earnings (Base + super + comms) Career progression opportunities resulting in a further 30 increase to base salary over 2years Additional staff perks such as free monthly massages, onsite gym, weekly lunches + more Want to work for a market leading Financial Services company, that is fast paced, constantly innovating and passionate about its customers? Greenstone is the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi. The Role We have an exciting opportunity for passionate and motivated Sales Consultants to join our committed team based in Bella Vista. As a Sales Consultant operating within our Call Centre, you will mainly be responsible for Building rapport with existing and new customers Providing a positive customer experience at all times Learning and mastering our proven sales framework, which we will teach and guide you through Meeting or exceeding a realistic set of sales KPIs Adhering to all compliance and quality processes What are we looking for? Passion for sales and our customers with the drive to meet targets and KPIs A supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Dynamic, fun vibrant culture Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay and additional leadership exposure, Earn Specialist status in 2 years = 20 increase to base pay and funding for industry related study (RG146). Competitive base salary + rewarding on target commission structure Company funded paid parental leave benefit Additional day of leave to reward ongoing tenure Onsite gym, monthly massages, free weekly lunches Funded Induction product training and on-going coaching and support Guaranteed annual salary reviews Great central location in Norwest Business Park 800 annual parking allowance paid fortnightly Child care services and local before and after school care nearby Apply Now Join an innovative company that will reward and recognise your achievements and set you up for a long-term career Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au
Windsor Rd, Winston Hills NSW 2153, Australia
Team Leader - Ancillary Claims
About HCF HCF is Australias largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We are proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we™re committed to investing in the health and happiness of both our members and our people. About the role Located at our head office in Sydney™s CBD, this critical role is responsible for the achievement of objectives in relation to the processing of claims and in the ongoing development of the Ancillary Claims team. Balancing productivity and meeting service SLA™s are critical to this role. Please note, this is a 12 month contract. Key tasks of this role will be as follows Manage team members by building and maintaining a culture of service excellence within the team to exceed service SLA™s Provide direction, empower, motivate and develop team in order to achieve business unit, team and individual goals Monitor team and individual productivity through daily and monthly reporting Manage and adjust team resources to meet KPI™s and SLA™s Staff performance (KPI™s) are reviewed on a monthly basis and appropriate feedback given in monthly 11™s Regular communication with staff which includes daily huddles and monthly communication meetings with documented agendas and minutes Effective people management which includes recruiting, on boarding, coaching, developing and mentoring team members Ensure team members claims are processed accurately, within SLA™s and in accordance with processes and procedures Staff adherence to procedures, policies and fund rules reviewed regularly via claims audits Deliver a high standard of customer service, adhering to Fund and unit service standards To be successful in this role you must have Excellent people management skills Strong customer service focus Proven ability to perform in a similar role Ability to demonstrate the understanding of HCF policies and procedures Ability to work under pressure and lead by example Collaborative approach Excellent verbal and written communication skills Ability to adapt positively to frequently changing work practices and needs Desire to learn and develop others Sound organisational skills and ability to perform required tasks on a timely basis with minimal supervision Demonstrated commitment to service quality Professional presentation and manner Strong interpersonal skills, consistently displaying role model behaviour for all staff High degree of computer literacy “ MS Office, Outlook Ability to set own and team priorities to ensure objectives are met Benefits culture In addition to the salary offered, HCF have a number of employee benefits including Discounts on health insurance and other insurances Family and friends day Study leave Parental leave scheme Developmental opportunities Comprehensive training and ongoing support We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. If youre ready to make a difference to your career and to HCF then click ˜apply now™ to be considered for upcoming opportunities.
NSW 2000, Sydney NSW 2000, Australia
Team Leader (Insurance Claims)
WE™RE FOR your growth¦ At AIA Australia we focus on career development, people development and leadership capability, so that you™ll be nurtured and have all the opportunities to reach your full potential. Join one of Asia Pacific™s largest life insurers that is committed to your personal and professional growth. We have an exciting opportunity for a Team Leader to join our Group Claims operations team in Sydney. The Long Term Income Protection (LTIP) leader will be responsible for leading a team of Long Term IP Claims Assessors to ensure the execution of agreed claims management strategies are implemented as well as the ongoing coaching and development of staff. In this role you will also drive a continuous improvement model that ensures the team is providing a high level of service to all stakeholders at all times. To be successful in this role, you will have leadership and operational experience gained across Financial Services or relevant industry. You will be able to lead and motivate a team and create and sustain a positive team environment. These skills along with your strategic thinking and collaborative approach will see you succeed in this role. If this sounds like something you™re passionate about and something you have been working towards or achieving, we would love to hear from you. WE™RE FOR your wellbeing¦ We understand healthy employees are happy employees. That™s why we have a culture of care that promotes wellbeing, inclusion and flexibility. With fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit), we endorse work-life balance. WE™RE FOR your recognition¦ We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. WE™RE FOR your success¦ Your success is ours. Not only do we provide you with all the resources for you to thrive, we enable you to be the best that you can be. We encourage creative thinking and you will even be rewarded for it WE™RE FOR you¦ For further information please contact mitchell.whelanaia.com TBA
NSW 2000, Sydney NSW 2000, Australia
Inbound Sales Consultant
MNF Group is one of Asia-Pacifics fastest growing technology companies. Listed on the ASX since 2006, and twice winner of the Forbes Asia-Pacific Best under a Billion award. Headquartered in Sydney, Australia, the company employs approximately 350 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the worlds leading innovators to deliver new-generation communications solutions. As the world moves to IP, MNF Group is building the brands, services, network and technology to lead the way. The Role We currently have opportunities for confident, talented, and eager to learn sales people to join our amazing Mobile Sales team based in Sydney CBD. This is a casual position offering work hours up to 30 -37.5 hours per week and is best suited to individuals with flexible availability to work 800 am to 6.30 pm Monday to Friday and some weekends. You will be responsible for Answering incoming enquiries, sales calls and email enquiries Listening to customers needs, as well as providing recommendations on our products - VoIP, NBN, ADSL and Mobile plans Communicating what services are on offer to customers Actively share knowledge with your entire team, and participate positively in any new initiatives To be successful in this role, you will need to demonstrate Experience in a customer service or sales role. Telephone-based sales experience Inbound calls from new and existing customers Following up with enquiries and customer call-backs Up-selling cross-selling to existing customers Some Outbound calls to follow up Providing excellent customer service at every level Great communication skills MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. No recruiters, please. To learn more about us go to www.mnfgroup.limited
NSW 2000, Sydney NSW 2000, Australia
Customer Service Representative
Hendra, QLD About Spicers Spicers is a national Company with offices and warehouses in every state and territory in Australia. We are a leading provider of products and services to the print, design and advertising industries. Our product range includes fine paper, point of sale materials, plastics, laminates, self-adhesives, industrial packaging, inks and printers. About this Position As the Customer Service Representative, you will work in our internal sales team to provide an exceptional level of service to a wide variety of customers. You will exude confidence over the phone assisting with general enquiries, processing orders and providing solutions to meet customer expectations. You will regularly liaise with our sales representatives, purchasing and logistics teams to ensure that our customers are satisfied. Working in our Hendra office, you will report to the Customer Service Team Leader. You will be required to work Monday to Friday, 37.5 hours per week, with rostered shifts falling between 700am and 530pm. Key Responsibilities Receive and respond to customer enquiries via phone and email Provide a high standard of customer service Process orders, check stock availability and where required suggest alternative products Build and maintain excellent knowledge of Spicers™ product ranges Provide direction to customers on our products and services Complete outbound sales calls to generate sales orders Work within in a small dedicated team Liaise with external sales and warehouse teams to ensure customers are satisfied and Ad hoc duties as required. Skills and Experience A proven background in customer service or sales Experience in the print industry andor knowledge of sign and display products and wide format printing is highly desirable (not essential) Excellent communication skills (written and verbal) Strong interpersonal skills SAP software experience will be highly regarded Strong attention to detail Effective time management skills and Drive, energy and a willingness to learn. Remuneration and Benefits Competitive base salary Training and development opportunities 11 superannuation How to Apply Click on the ˜Apply™ button or for further information contact Vanessa on 03 9768 8348.
Brisbane QLD 4011, Australia
Account Representative - Newstead Brisbane (PART TIME ROLES 20H PER WEEK)
About us Collection House Limited specialises in offering comprehensive receivables management solutions to corporate and government clients throughout Australasia. We are an industry leader and employ over 700 staff Australasia wide. We are currently recruiting for a number of permanent Part Time Account Representatives. While call centre experience is desirable - we are also interested in candidates who have customer service experience in hospitality, retail and administration. About the role Collecting on behalf of our clients, you will make and receive a high volume of calls, providing solutions to customers on a day to day basis. Ensuring compliance and the highest standards of customer service on each call, you will work to achieve individual and team revenue targets and KPIs and receive ongoing feedback regarding your call quality. Duties and responsibilities Handling high volume outbound and inbound phone calls to customers and various companies Perform administrative tasks such as handling inboundoutbound emails combined with compiling and reviewing documentation. Manage and maintain an individual portfolio within a team environment. Examine accounts and determine the best course of action for the Client and the Company. Negotiate the collection of outstanding accounts Perform customer location functions Follow the required legal and client workflows on all accounts Achieve individual and team revenue targets Adherence to all legislative guidelines which govern the industry including ACCC and the Privacy Act. Maintain accurate account records, ensuring all relevant customer information is obtained and updated. Professional call conduct with customers and third parties Hours of work Monday to Friday - 2pm - 6pm Hours for training may differ slightly. Opportunities to pick up over time with weekend work is also available About you The key to success in this role is your ability to utilise your outstanding negotiation techniques to get accounts paid whilst adhering to all regulatory guidelines. You will have an ability to maintain and build quality relationships that allow you to achieve the best possible results for the company and our clients. The successful applicant will have intermediate MS Office skills, ability to learn and navigate new systems with ease and a motivation to consistently achieve individual and team revenue targets. Why work for Collection House? The successful candidate will be rewarded with a challenging, diverse and fulfilling role, development opportunities as well as monthly performance incentives and the opportunity to gain a Cert 3 in Financial Services. Some of our corporate benefits include corporate health care benefits, discounted gym memberships, quarterly reward recognition events and participation in an employee share scheme. Please note only short listed candidates will be contacted. You must be a Permanent Resident or Citizen of Australia to be considered for this role. We are an equal opportunity employer with a commitment to diversity
Brisbane QLD 4006, Australia
Senior Fund Administrator - Colonial First State Custom Solutions
We are going from strength to strength. We™re a passionate team who loves pushing the boundaries. We can provide real stretch and growth. See yourself in our team Our teams are working closely together to share best practice, ideas, innovation and knowledge, as well as being involved in projects that extend across the wider Wealth Management business and the broader Commonwealth Bank. Colonial First State Custom Solutions is a part of our Wealth Management division and brings together the Group™s funds management and distribution capability as well as domestic insurance and financial advice business support divisions. Based in Hawthorn East, our Customer Services Team (Back Office Services) is responsible for the provision of administration services to Financial Advisers, their support teams, and their investorsmembers, whilst ensuring that service and quality standards are achieved. As a Senior Fund Administrator you™ll form an integral part of the Operations division that ensures service standards are achieved through effective management of workflow systems, coaching and training, quality checking, Team Manager support and SME requirements and as outlined in the Service Level Agreement (SLA). Your can do nature and the ability to Speak up and Step up will be highly valued. This is to be led through the highest degree of accuracy and efficiency, ensuring the customer is at the centre of everything we do. On any given day you will Coaching and Training of new and existing team members Ensure that service standards are achieved through effective management of workflow systems and available resources Ensure that quality benchmarks are achieved, reviewing the QA Log and managing issues Review and test training material, Standard Operations Procedures or Quick Reference Guides Work delegation Daily administrative duties, reporting Review Continuous Improvement register and coachencourage team members to implement improvements Updating skills matrix of the team Attend meetings or updates on behalf of the Operations Team Manager in their absence Liaise with Internal and External Customers, Advisers and Suppliers Ensure all Compliance Issues are raised timely manner We™re interested in hearing from people who have Demonstrated superannuation experience and an understanding of IDPS, Super and Pension products and procedures Ability to create an environment of continuous improvement and quality Excellent written and verbal communication skills Strong analytical time management skills Excellent time management and organisational skills Advanced level of MS Word, Excel, Outlook Ability to work under pressure, intermediate coaching skills and passion for training. Relevant tertiary qualification or equivalent technical experience highly valued RG146 Compliance or compliance within 6 months of commencement Financial Services Industry experience, including strong administration experience We are dynamic. Our leadership team is united and collaborates well. They have a respect for the past and decisions that have come before them, whilst having a real passion for the future. Most importantly, they are committed to equipping our teams with the skills required to provide world-class service to our customers. We are welcoming. We are open to people from different backgrounds. Our leaders are passionate about the benefits of a diverse team and this clearly manifests itself in our business. Interested in joining Colonial First State? At CommBank, were committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.
Victoria Rd, Hawthorn East VIC 3123, Australia
Sales and Customer Service Consultant
Are You A Motoring Enthusiast? If you are, then youve probably already heard about Shannons. Maybe you insure your special vehicle with us, seen us at a car club event, concourse, vehicle auction or motor show. You may have also noticed the people who work at Shannons are passionate about their jobs. And why wouldnt they be? They get to live and breathe motoring every day Shannons is the market leader and insurer of choice for motoring enthusiasts across Australia. We are currently experiencing strong growth and are seeking more motoring enthusiasts like you.
Brisbane QLD 4101, Australia
Sales and Service Representative
Providing accurate information to customers on ATM products, their specifications and prices within pricing guidelines....
Brisbane QLD 4110, Australia
Lead Generator
We work with a range of services , helping customers take care of their bills and provide the best available offer from our panel of providers....
Moorabbin Airport Corporation, 66 Bundora Parade, Moorabbin Airport VIC 3194
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Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
