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Customer Service Officer Jobs In Australia
NOW DISPLAYING 20 of 36 Customer Service Officer JOBS
Quality Assurance Analyst
Tenacity CX specialises in Customer Experience and Contact Centre Recruitment as such we are looking for a talented and professional Quality Assurance Analyst for our Financial Services client, based in their Wollongong Client Experience Centre. Reporting to the Client Experience Manager and working in the Client Experience Centre, the Quality Assurance Analyst aims to monitor and assess client interactions via phone and digital channels, to ensure high quality and compliant client experiences. The QA analyst recommends change and improvements to provide an optimised and seamless client experience. Key Responsibilities Oversee the development and enhancement of the quality assurance programme Review and assess the overall client experience, including voicewritten quality, professionalism, product knowledge, adherence to procedures, and compliance Work with Team Leaders to provide feedback and coaching to team members Identify process and procedure gaps and implement process improvements Support the embedding of the Client Engagement framework Facilitate call calibrations Provide regular reporting on individual and client experience centre quality performance Ability to liaise with the business and stakeholders in a professional manner Our ideal candidate has the following Proven experience in a Quality Assurance Role, ideally in a Contact Centre environment Motivated team player who is absolutely customer focused and enjoys helping people Excellent communication skills, both written and verbal Strong working knowledge of the Microsoft suite of products Ability to solve problems and find solutions Strong stakeholder engagement skills Demonstrated experience monitoring, analysing and implementing process improvements from a Quality Assurance and Performance perspective Some exposure to projects would be advantageous What we offer in return? Friendly working environment Continuous development and training Attractive remuneration
West Wollongong NSW 2500, Australia
Telesales Appointment Setter | Melbourne
Telesales Appointment Setter Melbourne. Up to 50,000 base, realistic OTE of 85,000, with high achievers earning well in excess uncapped commission Salary increase to 60,000 base on your 1 year anniversary with an additional increase in your commission Innovative incentives (iPads, TVs, interstate and international trips away) Free breakfast every morning Award Winner of AON Hewitt Best Employers 2018 The opportunity. Our rapid growth and success in Australia is creating excellent opportunities within our Business Sales Consultant team. This role is designed for those outstanding candidates who are eager to excel and are driven to exceed expectations. As a result of our continued growth with our Sydney, Perth New Zealand offices, we are expanding and opening a brand new office in Melbourne CBD and looking for experienced Business Sales Consultants (BSC) to join our team and playing a pivotal role in its success. As a BSC, you will be provided with new business opportunities that you will contact and arrange appointments with for our Business Development Managers (BDM) to interact and expand their client portfolios. Our BDMs will be selling end-to-end workplace relations solution, to ensure Australias small and medium-sized enterprises (SMEs) set solid foundations for fairness and safety in their workplace. It is an offering that has seen us partner with over 40,000 clients at group level, as well as welcome 15,000 clients in just five years in Australia, making us the market leader in the industry. Plenty of companies talk about great earning potential, we walk the talk with a competitive base salary and a transparent commission scheme that sees our high achievers earning comfortably in excess of 100,000 per annum. All you require is a great attitude to new business generation, have a passion for speaking with prospective clients to understand their needs and a professional approach to selling. You will be provided with extensive internal and external training to ensure your professional growth in the role, work in an ultra-modern office with the latest technology to support the sales cycle and the opportunity to create your mark in a hardworking, high performing and highly rewarded team. Key accountabilities. Contact leads to arrange meetings with prospect clients for your field sales representative to attend Self-sourcing leads and securing new business opportunities Achieving set sales targets and objectives Ensure high standards of professionalism and customer service, thereby creating referral and intermediary opportunities Ensuring that clients understand all aspects of the product and services- The right person will have at least 12 months experiences in phone based sales excellent communication, relationship building and interpersonal skills a positive attitude, with an unyielding passion for success experience in cold calling with a consultative approach good organisational skills, accompanied with the drive to earn the ability to thrives in a fast paced environment Why join Employsure? Employsure is the leading workplace relations specialist in Australia and New Zealand, forming part of the UK based Peninsula Group, the global market leader in the industry. Our vision is to empower every business to succeed by setting solid foundations, starting with fair and safe workplaces. Employsure works directly with employers to ensure they stay on top of rapidly changing legislation. Whether it be dealing with a difficult employee, facing a claim or reviewing health and safety, our clients can rest assured we have them covered. The opportunities are endless, with an outstanding capacity for earnings. In addition, we offer our employees remarkable benefits. If you are looking for a role that can match your ambitions, we want to hear from you. With a global track record of over 30 years of success, this is your chance to join an industry leader who prides itself on expertise and innovation at an exciting time in the Australian market. Become a part of our exciting journey. Apply now WHV candidates welcome to apply.
Melbourne VIC 3000, Australia
Sales Consultant
Highly engaged, fun and community based culture 75K on target earnings (Base + super + comms) Career progression opportunities resulting in a further 30 increase to base salary over 2years Additional staff perks such as free monthly massages, onsite gym, weekly lunches + more Want to work for a market leading Financial Services company, that is fast paced, constantly innovating and passionate about its customers? Greenstone is the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi. The Role We have an exciting opportunity for passionate and motivated Sales Consultants to join our committed team based in Bella Vista. As a Sales Consultant operating within our Call Centre, you will mainly be responsible for Building rapport with existing and new customers Providing a positive customer experience at all times Learning and mastering our proven sales framework, which we will teach and guide you through Meeting or exceeding a realistic set of sales KPIs Adhering to all compliance and quality processes What are we looking for? Passion for sales and our customers with the drive to meet targets and KPIs A supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Dynamic, fun vibrant culture Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay and additional leadership exposure, Earn Specialist status in 2 years = 20 increase to base pay and funding for industry related study (RG146). Competitive base salary + rewarding on target commission structure Company funded paid parental leave benefit Additional day of leave to reward ongoing tenure Onsite gym, monthly massages, free weekly lunches Funded Induction product training and on-going coaching and support Guaranteed annual salary reviews Great central location in Norwest Business Park 800 annual parking allowance paid fortnightly Child care services and local before and after school care nearby Apply Now Join an innovative company that will reward and recognise your achievements and set you up for a long-term career Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au
Windsor Rd, Winston Hills NSW 2153, Australia
Outbound Sales Consultant
OUTBOUND SALES CONSULTANT THE OPPORTUNITY If youre a sales gun with the drive to chase warm leads we can guarantee you a fun, easy-going and balanced work life with this global, 4billion giant in their (very cool) central Sydney CBD office They have a dynamic marketing team generating warm leads from a receptive audience keen to talk holidays. This year they will be adding peak time TV campaigns to keep you busy. On top of a generous base youll average an additional 3-6k a month in uncapped commission selling dream holidays to a receptive audience. Think Europe, Canada Alaska, South America, Hawaii, Asia and beyond. Working direct for the operator youll own the brand and its unique and ultra-modern points of difference give you an edge over your competitors plus youll have plenty of sharp deals to take to market. WHATS IN IT FOR YOU? No travel industry experience is required, youll just need the sales experience to be able to qualify customers, manage the CRM system and close sales plus the availability to work full time Monday to Friday. Theyll provide intensive and ongoing product and sales training plus discounted overseas holidays for yourself, your friends and family So, to recap NO COLD CALLING NO AUTO DIALLER MONTHLY UNCAPPED COMMISSION SYDNEY CBD DISCOUNTED HOLIDAYS GLOBAL PRODUCT MONDAY TO FRIDAY Only candidates with previous sales experience and Australian Permanent Residency or Citizenship will be considered.
NSW 2000, Sydney NSW 2000, Australia
Pharmaceutical Representative - (b2b pharmacy sales)
Location North Sydney Working Pattern Full time hours Monday to Friday Rewards Competitive base salary + Super. The Opportunity Hahn Healthcare is partnering with leading pharmaceutical organisation that is driving new and exciting initiatives nationally. Due to continued growth, we are recruiting for energetic, passionate sales people to join our Virtual Sales team in North Sydney due to the launch of a brand new project - promoting a range of OTC pharmaceutical products directly into pharmacies over the phone. The successful candidate will be adaptable, results-focused with a drive to succeed. Your manager is a truly inspirational leader who respects their employees and encourages a culture of open communication and a collaborative, fun and dynamic environment What Youll be Doing Your day will be spent on inbound and outbound telephone calls identifying customer needs, building rapport, generating sales processing orders with pharmacies and negotiating stock prices You will gain exposure to a portfolio of OTC pharma products, but work within a smaller, close-knit team at a company that prides themselves in their culture, opportunities for career progression, diverse project work and values. This is the ideal first step into pharmaceutical industry with opportunity for career progression. The Ideal Candidate Minimum of 6-12 years™ experience in sales to date Passionate about sales energetic with results-driven nature Strong computer literacy skills Excellent communication - both written and verbally Confident and credible telephone manner A positive attitude, strong self-motivation and high level of adaptability and flexibility is critical Ability to work within a team Degree qualification in a Science, Business, Marketing or other relevant degree (preferred but not essential)
Sydney NSW 2060, Australia
Customer Service Reporting and Forecast Team Leader
An opportunity has become available for a Customer Service Reporting and Forecast Team Leader within the Corporate Buying department of ALDI Stores, based in Minchinbury. If you™ve ever been to ALDI, you™ll know we™re not your average supermarket. We™ve never been satisfied with the status quo, or doing things that other supermarkets do. By doing things differently, we can provide top quality products at the lowest prices. What™s why we call it Good Different. What we are looking for Having a passion for customer service, the successful candidate will contribute to a culture that supports customer service excellence. This includes being responsible for supporting the everyday operations of the Customer Service team to ensure the efficient and effective delivery of ALDI™s front line service. Using their advanced Microsoft Excel skills, they will provide analytical support by producing various detailed reports and forecasts to determine the level of customer service the business is providing and identify areas for improvement. Demonstrated capabilities Strong reporting, forecasting and analytical skills. Advanced Microsoft Excel skills and a strong technical aptitude. Proven leadership and problem solving skills including the ability to influence, coach and mentor. Previous experience in a process resources improvement focused role. Previous experience in using Workforce Management tools is highly regarded. Ability to perform ˜what-if™ scenarios and gap analysis to identify areas for improvement. Ability to analyse and interpret various data sources. Effective written and verbal communication skills with the ability to resolve conflict. Pre-planning of training, leave, break optimisation and other activities to ensure target staffing is met. Understanding of Workforce Planning methodologies, tools and techniques. Ability to multitask and manage time efficiently. Whats in it for you? Market leading remuneration -84,200 - 95,800 over 4 years (inclusive of super) Be part of a leading international retailer 5 weeks annual leave Great work life balance Problem solve real business challenges Work alongside friendly and supportive colleagues Role responsibilities Supervise the day to day workload of the Customer Service team and allocate tasks accordingly. Ensure that the Customer Service Assistants achieve their performance targets. Liaise with customers and the Regions in a Customer Service Team Leader capacity with the goal of reducing returns to store. Supervise, coach and monitor a team of Customer Service Assistants, organise regular team meetings and half yearly and yearly appraisals. Produce forecasting reports including demand performance and future demand. Develop detailed written reports and graphic analysis regarding customer service levels and identify any requirements or improvements. Create forecasts and statistical models of emailwebsocial mediacall volumes, average handle times and staffing levels. Design and implement appropriate resource and shift patterns. Produce ˜what-if™ scenario models to plan for operational activities. Perform gap analysis on demand models and recommend the amount of working hours required to ensure service levels are met. Assist in the implementation of the Workforce Management tool, effectively transitioning from excel modelling. Analysis of data trends and identifying improvement opportunities. This role reports to the Customer Service Manager.
Wilmott Pl, Glenmore Park NSW 2745, Australia
Telephone Sales Role
We are fast approaching the end of the year and we will not be employing after the end of September so get in quick. We are seeking motivated sales people to join our sales team. Do you have a passion to earn lots of money. Are you sales minded. Do you love talking to clients over the phone. Then act now to secure your interview. Catering to a large market with a variety of products and services, we offer a friendly, fun and down to earth environment with structure, excellent training and incentives. In this role you will be responsible for managing a portfolio of customer accounts and building on existing business while also looking for new opportunities and sales. Interaction with customers over the phone, providing different services, sales solutions and gaining new business will be part and parcel of the role. Ideal candidates we are seeking will have- A team player and self motivated Goal orientated, resilient and determined to succeed Strong communication skills both verbal and written Organisational and follow up skills Go getter attitude a MUST In turn you will receive a guaranteed weekly wage, fully paid training and achievable, uncapped bonuses. Hours are 8.30am - 5pm Mon - Friday Please apply online or contact Lyn Godfrey email lgodfreyscribal.com.au Phone 4348 7000
North Gosford NSW 2250, Australia
Customer Service Representative
Our Company At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do. Roles Responsibilities Our Customer Care Dispatch Coordinators are responsible for the efficient scheduling and job allocation for a large team of field technicians across Australia. You will be assisting the field technicians with everyday tasks, parts ordering, stock transfers and liaising with customers. This is a fast paced role as you will be assisting customers with service escalations, complaint handling, and other general internal customer enquiries. You will be trained on our state-of-the-art scheduling software and provide first class service to our extensive client base. Manage customer service escalations through both inboundoutbound calls and emails by providing appropriate solutions to meet SLAs Provide accurate, valid and complete information by using the right methodstools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Contribute to our team effort and culture of One team, One Voice, One Goal by accomplishing related results as needed Candidate Criteria Previous experience in a fast paced customer service position is a must Demonstrated understanding of customer service principles and practices Availability to work flexible hours (rostered between 800am and 800pm) Prior experience with service real-time systems such as Alliance DSE will be highly regarded Strong phone contact handling skills and active listening Excellent verbal and written communication skills with a high attention to detail Adaptable, reliable and have the ability to quickly build good rapport with people Problem-solving skills, and the ability to think under pressure You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously Benefits To You At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including Access to LinkedIn Learning for all our employees Discounts for Bupas corporate memberships Reward and Recognition Programs Income Protection Wellness Program Novated leasing
Sydney NSW 2766, Australia
Sales Development Representative
Join Australias largest enterprise software company with operations spanning 6 countries, 14 offices and over 1000 employees Our business doubles in size every four to five years and so do the opportunities for career development Take control of your income with uncapped commissions and unlimited sales opportunities How youll make a difference¦ This role is your opportunity to kick-start your career in enterprise sales Supported by a team of sales experts, you™ll have substantial mentoring and training to guide you in developing your sales talents. This role is a launchpad to growing your career in software sales at TechnologyOne. The key focus of this phone based role will be to generate leads for TechnologyOne™s solutions from organisations within our key industries. You™ll be responsible for driving market awareness and qualifying leads that build a sales pipeline for our regional sales teams. You™ll conduct business dealings with prospective customers in a way that creates a compelling customer experience and sets the tone of future interactions with TechnologyOne. A typical workday in this role will include utilising a variety of research techniques to locate prospects for TechnologyOne™s solutions and making targeted calls to prospective organisations across multiple business units. What youll be doing¦ Prospect into multiple business units within target organisations via cold-calling, email and marketing campaigns Articulate TechnologyOne™s value proposition to decision-makers across multiple industries to assess awareness and evaluation of TechnologyOne™s offerings Achieve or exceed goals and KPI™s Qualify all sales leads based upon specific lead qualification criteria definitions Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call Learn and demonstrate a fundamental understanding of TechnologyOne™s solutions and clearly articulate capabilities and advantages to prospective customers Provide weekly reporting to management Feed information on TechnologyOne™s solution, competitors and market knowledge to Marketing Engaging with social media platforms, creating alerts on keywords, researching topics and sharing information with prospective customers on TechnologyOne™s capability Your Talents¦ Excellent communication skills in writing, speaking and listening An engaging phone manner Ability to work as part of a geographically dispersed team Understanding of LinkedIn and company websites to source information A drive and focus to achieve results Who we are¦ TechnologyOne (ASXTNE) is Australias largest enterprise software company and one of Australias top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 4-5 years so career opportunities abound. Everything is about to change. Are you ready? For more information on this opportunity contact Courtney Webb on +61 7 3167 7980 We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hack Day Applicants must have the right to work permanently in Australia. CW-LI1
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Senior Manager Customer Service - Colonial First State Custom Solutions
We are going from strength to strength. We™re a passionate team who loves pushing the boundaries. We can provide real stretch and growth. See yourself in our team Our teams are working closely together to share best practice, ideas, innovation and knowledge, as well as being involved in projects that extend across the wider Wealth Management business and the broader Commonwealth Bank. Colonial First State Custom Solutions is a part of our Wealth Management division and brings together the Group™s funds management and distribution capability as well as domestic insurance and financial advice business support divisions. Based in Hawthorn East, as the Senior Manager Customer Service you will responsible for the delivery of market leading back office administration services to customers of Colonial First State Custom Solutions. The prime purpose is to ensure customer satisfaction such that Colonial First State Custom Solutions can differentiate itself as a service provider in the wrapmaster trust area via the efficient and accurate execution of investoradviser requests. On any given day you will Ensure that the operational activities of the Customer Services department are aligned with the organisational objectives. Leading and developing a high performing team of 6-8 direct reports (~100 indirect reports). Continually drive agreed service delivery in line with contractual obligations and industry best practice. Facilitation of continuous improvement of Operations systems and processes Build administration capability and responsiveness. Ensure the establishment and maintenance of procedural documents and process maps. Identify, document and participate in process improvements required to increase efficiencies and quality. Contribute to, support and implement any enhancements to the platform and work management including the smooth integration of business case initiatives. Manage and minimise risk through the implementation of appropriate controls and reporting. We™re interested in hearing from people who have Financial Services Industry experience, including proven Team Management, technical and service experience. A strong understanding of the superannuation industry - Wrap platforms highly regarded. Proven track record in managing internal and external stakeholders. Proven track record in achieving operational results and driving a culture of continuous improvement. Relevant tertiary qualification or equivalent technical experience highly valued RG146 Compliance We are dynamic. Our leadership team is united and collaborates well. They have a respect for the past and decisions that have come before them, whilst having a real passion for the future. Most importantly, they are committed to equipping our teams with the skills required to provide world-class service to our customers. We are welcoming. We are open to people from different backgrounds. Our leaders are passionate about the benefits of a diverse team and this clearly manifests itself in our business. Interested in joining Colonial First State? At CommBank, were committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.
Victoria Rd, Hawthorn East VIC 3123, Australia
After Hours Service Delivery Coordinator
MSS Security is Australia™s largest security company with over 7,000 professionals across Australia and a national infrastructure including offices in the capital cities of all states and territories. As an After-Hours Service Delivery Coordinator (AHSDC) you will support a network of Security Officers Customers from a National Operations Centre (NOC). You will ensure all shifts are being fulfilled with trained officers, welfare calls are conducted and managed, and excellent customer service is provided to all stakeholders. We will offer the successful applicant a great working environment and a competitive salary. Minimum responsibilities, but not limited to Allocate effective rostering resources Assign the most cost-effective rostering in line with Company quote contract guidelines Minimise rostering errors through effective and meticulous attention to detail Ensure specified service levels are maintained Identify, escalate and resolve customer needs Please note, there is night and weekend work involved in this role. The successful applicant will have the ability to Deliver exceptional customer service Work as part of a team Cope under pressure Think on your feet Be task driven and self-motivated Deliver results under pressure and within time constraints Skills Experience Knowledge Required Background in administrationCall CentreRostering or similar Good knowledge and use of Microsoft applications Highly developed communication and interpersonal skills Professional phone etiquette Please follow the Apply Now link and submit your resume and covering letter. MASTER LICENCE 408742075
Sydney NSW 2128, Australia
Collection Officers - Brisbane
At illion, formerly Dun Bradstreet, we are focused on bringing data + analytics to life. Were growing - fast. Our ambition is huge. Were about exploring new opportunities in order to deliver meaningful solutions for our customers. To help facilitate this growth, we are looking for experienced and reliable Collections Officers to join our team. Work Type Permanent full time Work Hours Full time 8am “ 8pm Mon “ Fri rotating roster Location Milton Salary Competitive Base Salary + Uncapped Commissions About the role Working in a call centre environment, your role will include making inbound and outbound calls to individuals and businesses to successfully recover outstanding debts on behalf of our clients. The objective of this role is to maximize collections through high levels of productivity, excellent negotiation skills and strong collection techniques. What you™ll need to succeed To be successful in this role you will need to be a target driven individual with the ability to think on your feet and adapt in a fast paced environment. You will also need Previous collections experience is essential High customer service skills Ability to negotiate and influence Excellent written and verbal communication skills Ability to build rapport and manage positive relationships over the phone What you will get in return Uncapped commissions “ your earning potential is endless Team incentives “ reward and recognition program Fantastic location in Milton, close to public transport and CBD Leadership and pathway training programs “ we want to promote from within Can accommodate flexible working hours Career progression opportunities Fun and Engaging team culture “ you can never have too much fun at work At illion we embrace the change in the world around us. And we succeed by helping others succeed. That is who we are and what you can expect were all about. So if you are too, we invite you to join our team. It is an opportunity like no other you will ever experience To apply, please click œApply Now button and we will be in touch shortly. To be considered for this position, you must be an AustralianNZ Citizen or have a Permanent Residency visa.
Brisbane QLD 4064, Australia
Customer Service Officer
About us With over 200 stores and 7,000 employees across Australia and New Zealand, JB Hi-Fi is one of Australasia™s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. About the position The JB Hi-Fi Online Team are now looking for a Customer Service Officer to join their team in a casual capacity for the Christmas period. The role of Customer Service Officer helps support stores and customers using the JB Hi-Fi Online Shopping portal and helps deliver effective solutions for issues that may arise. The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans. Additionally, you may also be required to assist in the online fraud prevention team. The purpose of this team is to prevent online fraud activity on the JB HI-FI website by performing checksreviews of suspicious transactions whilst minimising the effect on genuine JB HI-FI customers. Key responsibilities include Respond in a timely manner to customer and store emailsphone calls Manage PayPal and eBay portal enquiries Assist Marketing team with Social Media “ Twitter and Facebook enquires Order Management Cancellation, refund or replacement co-ordination Return to sender co-ordination Submit daily time sheets Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails Conduct profiling of orders that have been held for a fraud review Performing necessary phone verification calls About our ideal candidate We are looking for an individual who possesses the below skills and experience Excellent communication skills with a polite telephone matter High level of customer service skills An effective multi-tasker Ability to work in a team and autonomously Familiarity with online identification techniques i.e. using key social media platforms Speed typing ability (min 50 word per minute) Please note, the Online team operate seven (7) days a week. Therefore successful applicants will be required to work rosters and these may include the late shift and Saturdays and Sundays to meet operational requirements. How to apply If you have the skills, experience and qualities required, please click apply and complete our online application form.
Melbourne VIC 3148, Australia
Customer Care Consultants
Part time and full time roles available Parking on site, Brookvale location Unique staff benefits Fossil has a number of part time and full time Customer Care roles available at our head office in Brookvale. These positions are responsible for providing customer service via phone and email, data entry and order tracking. The successful candidates will hold a fabulous eye for detail, superior verbal and written communication skills, a customer focus and some experience in a similar role, preferably having worked with a ticketing system such as Zendesk. Fossil offers some unique employee benefits including a generous staff discount on our beautiful products, Summer Hours and opportunities for development and progression. Please indicate if you are interested in part time or full time hours in your application.
Warringah Rd, Sydney NSW, Australia
Office/Compliance Manager
Based at Mildura Full time permanent position Key branch position We are PFD Food Services, Australias largest privately owned food service company (www.pfdfoods.com.au). Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs The Role The purpose of this role is to manage the day to day activities of the entire office function ensuring our customers are serviced effectively and timely whilst maintaining and developing good customer relationships. Key Responsibilities Support, advise, mentor and train staff as required to ensure maximum productivity is achieved Ensure all staff are aware of all new product lines and relevant product issues Ensure that the office administration functions are being undertaken in an accurate and timely manner, including manage the banking, receipting and payroll Overseeing the inputting and invoicing of customer orders into MFG Pro Oversee HACCP (food safety) and OHS compliance Administration of branch stock replenishment Key Competencies, Skills and Qualifications Significant previous management experience in a similar role Experience in food services, warehousing and distribution industry is advantageous Strong understanding of HACCP (food safety) and OHS principles Reliable with good time and organisational skills including the ability to manage own workload Ability to be assertive and work under pressure Driven to achieve set goals Customer focused with an eye for detail Excellent phone manner, verbal and written communication skills Solid data analysis and excel experience What PFD is Offering the Successful Candidate We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Please submit your application (cover letter and resume) via the apply now link below As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With ChildrenVulnerable Groups Check, Licence ValidationDemerit Point Check. Please note We do not accept unsolicited CVs from Recruitment agencies third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to Line Managers. PFD Food Services is an Equal Employment Opportunity employer
Mildura VIC 3500, Australia
Customer Service Representative – Call Centre
Our Story Scentre Group is the owner and operator of 40 Westfield shopping centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities. A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. Work with great people and add value to a tangible product you can see. Our National Parking Team is responsible for steering and optimising the performance of Scentre Group™s Controlled Parking sites (currently at 20 of our 40 shopping centres across Australia). The National Operations Centre (NOC) is our centralised support function for our parking environments that deals with inbound customer parking queries. Your opportunity As a Customer Service Representative, you™ll provide a positive, pleasant and memorable experience to our customers via the various means and support systems made available to you. You™ll play a key role in our Parking Experience team, resolving customer calls with relation to any queries, concerns or issues in our parking environments. You™ll be joining a diverse and inclusive team, where you™ll be resolving a high volume of calls from our customers. Your focus is to ensure our customers are left with a positive experience when leaving our Living Centres A snapshot of your role Receive incoming calls from customers in our parking environments Utilise an advanced software solution to interact with customers Liaise with site based personnel to guide them to assist customers where required Educate customers on our parking regulations for future visits Data entry and digital documentation of interactions and solutions The role is being offered as a permanent position, where you™ll be work a set roster from Tuesday to Saturday each week, and paid as per the Clerks Private Sector Award (Level 2, Year 1). Your rostered hours will be Tuesday to Thursday 430pm to 1130pm, and Friday and Saturday 430pm to 1200am (36 hours in total). What will set you apart from the rest? You™ll be a passionate, innovative, customer focussed individual who enjoys working in a high performing culture You™ll also be able to demonstrate You™re a passionate customer service advocate who has experience in customer service You™re a confident and articulate communicator, with a great telephone manner You have a proven ability to manage difficult stakeholders What sets us apart from the rest? Diverse career paths across our vertically integrated business Ability to innovate in a company that not only encourages it but will facilitate it All successful candidates will be required to complete a video interview. We will be using email as the primary method of communication, please ensure you check your emails regularly to monitor the progress of your application. If this sounds like you, apply today to make extraordinary happen Should you have any questions, or want to discuss the role further, please reach out to Ali Long, Talent Acquisition Business Partner, on 02 9358 7066.
Parramatta, Parramatta NSW 2150, Australia
Customer Service Officer - Rostering
Cannon Hill location 6 month fixed term contract x 3 An organisation with a purpose We are looking for people who share our values and who are able to provide an excellent customer experience. We are an independent for purpose community organisation partnering with people with a disability to make their possibilities a reality. Due to continued growth we are expanding our Rostering Team. This position supports the review, coordination and optimisation of staff rosters within an allocated Service Delivery region. The purpose of the role is to enable staff mobility and scheduling of staff to meet the needs of our customers. A key focus of the role will be to support the implementation of new technology and enable a straight through process to proactively drive a strong customer experience. About the role Day to day rescheduling to cover unplanned changes in employee availability Assist with regular reports to the business to show the status of rostering activities against objectives Scheduling customer appointments in line with referral requests Allocating shifts with consideration to the compatibility of customers and employees, including skills, cultural, spiritual and lifestyle preferences Utilising various forms of communication including phone, email and mail to respond to customer enquiries About you Demonstrated experience a Rostering or Customer Service centre environment Demonstrated experience in community services andor not for profit environment Demonstrated written and verbal communication skills Ability to keep a customer focus, to ensure customer needs are met Be accountable, and have a sense of ownership to your work Proven ability to work in a team environment and build collaborative relationships with customers and colleagues Demonstrated attention to detail Proven ability to prioritise workload and multi-task Demonstrated problem solving skills Experience in using Carelink+ (desirable) About us Endeavour Foundation is a fast growing for-purpose national organisation with over 5,000 staff plus volunteers, providing support and services to people with a disability in over 300 locations nationally. The National Disability Insurance Scheme (NDIS) is being implemented and is a landmark time of transformation within our sector, providing an opportunity for you to be at the forefront of one of the biggest organisational change and people transformation journeys in Australia. Fantastic Benefits Attractive Salary packaging including 15,900 packaging limit per FBT year (1 April- 31 March). In addition to 2,550 per year for meals and entertainment expenses Genuine development opportunities Onsite cafe Close to public transport as well ability to drive to work Discounted corporate health cover plan through Medibank private A range of different roster arrangements Before commencing with Endeavour Foundation you will be required to undertake a National Criminal History check and hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card).
Brisbane QLD 4170, Australia
Customer Service - Operations Co-ordinator / Call Centre Operator – Full time
About the company tech2 is a leading provider of technical and audiovisual services, telecommunications and phone-based IT support. Our Field Services Centre (FSC) in Ultimo manages the daily activities of our field resource, keeping customer satisfaction at the forefront of everything we do. About the role At tech2, we are offering an exciting opportunity for a customer service superstar to join our dynamic, fast growing and pro-active company. As a key team representative, you will be the point of contact between tech2 State Managers, field employees, sub-contractors and our customers “ supporting some of our company™s largest contracts. You must enjoy problem solving, be flexible and thrive in a team environment while also being able to work autonomously. A key aspect of this role is achieving the balance between having fun and staying professional at all times. This role is pivotal to our success, and therefore, we are seeking enthusiastic Operations Co-ordinators who thrive in a busy environment, enjoy multi-tasking and can thrive building important relationships with internal and external stakeholders. Responsibilities of this role include but are not limited to Ensuring that regional jobs are allocated to sub-contractors and routed efficiently, with progress updated in our system Developing and maintaining strong relationships with sub-contractors, clients and key stakeholders Managing End User expectations around installation appointments Monitoring on the day progress of technicians and assisting with keeping on top of outstanding jobs Updating jobs appropriately in multiple systems Liaising with Regional Management employees to improve field performance Providing ongoing support to the Team LeadersOperational Leads Creating and delivering reporting requirements To be considered for this role, you must have the following attributes Strong time management and multi-tasking skills Ability to work as part of a team and autonomously Accountability for your work Pro-active attitude towards the organisation and delegation of work A focus on quality, getting things done right the first time Independent thinking and use of initiative Excellent customer service skills including written and verbal communication Intermediate to advanced MS Office skills Excellent communication skills with the ability to maintain and build strong relationships with a range of stakeholders including senior managers, heads of business units and external clients Experience in a similar position would be highly desirable, but not essential as on the job training will be provided. This role is not for the ordinary person. We are looking for someone who has a pro-active approach “ who comes to work with a bounce in their step and wants to help the end user. Hours of operation are 8am to 7pm Mon to Fri and 9am to 5pm Sat Sunday. Full availability to work rostered shifts across these times is a MUST. If you are looking for an exciting opportunity and feel you have all of the above elements to join our team, then please apply online attaching an up-to-date resume in Word Format. Successful candidates must have a clean valid police check (done within the last 6 months). tech2 workers and their families enjoy a wide range of discounts at over 350 major retailers across Australia, thanks to our exclusive benefits program. Please note, due to the high volume of applicants only shortlisted candidates will be contacted. We respect your privacy and will not collect, use or disclose your personal information other than in accordance with the Australian Privacy Principles as set out in our Privacy Policy.
Archibald Ave, Waterloo NSW 2017, Australia
Store Manager | Truck/Care Tyres | South Brisbane
The Job Our client is currently searching for a Store Manager for their TruckCar Tyre department. This will see you tending to customersstaff alike as well as maintaining store presentation, performance management and working towards targets. What you need Previous management exp Customer service exp Proven exp in working towards KPIs Above average computer skills Own reliable transportlicence How to apply If you feel you meet the above requirements, please apply via this website to send me an up to date copy of your resume and i will be in touch with you shortly. Consultant Jake Duggan
Brisbane QLD 4101, Australia
Sales Adviser
About Us Kaplan Australia is one of the world™s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses. About the Role Kaplan Professional Education is a leading national provider of professional education and training for the financial services industry. We offer registration and compliance courses, vocational and Higher Education programs, continuing professional development (CPD) options as well as customised corporate solutions. The Sales Adviser (B to C) is responsible for converting inbound calls, website leads and outbound marketing campaign activities, for the purposes of enrolling those wishing to study with Kaplan Professional. This successful candidate will be primarily responsible for Converting leads into new enrolments from the website and inbound calls Participating in outbound call marketing enrolment drive campaigns A lead workflow and sales process About You To succeed in the role, you™ll be results-driven, highly motivated and enjoy thinking outside the square. In addition the successful candidate will have Essential 1-2 years™ high volume inbound call centre experience Superior customer service skills with strong written, oral communication and interpersonal skills Excellent attention to detail with accurate data entry skills Strong time management skills and ability to multi-task in a fast paced environment Ability to work both independently and as part of a team Thrive in an ever-changing environment Desirable Working knowledge of Salesforce and Learning Management System Knowledge and experience with a Customer Relationship Management (CRM) database Previous call centre experience. It is a requirement of all Kaplan employees to complete a National Police Check and hold a valid Working with Children Check in your relevant state. All costs will be covered by the employer. Our passion is helping students reach their goals through quality education. Joining our team, you™ll thrive in a rewarding work environment that is customer-focused, dynamic and innovative in spirit. If you share the same passion, please forward your cover letter and resume. For questions please contact us at careerskaplan.edu.au Applications close on the 28 September 2018.
NSW 2000, Sydney NSW 2000, Australia
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Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
