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Customer Service Officer Jobs In Australia
NOW DISPLAYING 20 of 48 Customer Service Officer JOBS
Manager, Voice of Customer Program
Our purpose at Foxtel is to effortlessly connect Australians to all the stories they love. We believe Foxtel is for everyone, and everyone deserves to experience all the entertainment, drama, sport, news and lifestyle content they want - when they want, and how they want. At Foxtel we work as a team, we™re agile and we™re accountable. We put the customer first and we™re passionate about what we do. We have fun and we™re different, better, special. We™re searching for a Manager, Voice of Customer Program, to champion the awareness, understanding and utilisation of VoC feedback to drive improvements across the Foxtel customer experience. Responsibilities Act as a strong subject-matter expert on customer surveys and feedback with in-depth knowledge of Foxtel customers and customer journey experiences Ownership and management of relationship and contractual commitments with VoC platform provider MaritzCX Manage customer surveydata collection process, feedback system and reportingdashboards and evolve with organisational changes Ensure customer survey data, feedback system architecture and reportingdashboards are current, accurate and structured in a meaningful manner including governance of survey quarantining, prioritisation rules and analytics categories Ownership for VoC platform administration including user set up and access, training and platform enhancements. Vigilant awareness of emerging Foxtel customer experience data trends and opportunities Provide data-driven insights to guide the transformation and improvement of Foxtel™s customer experience Understand Foxtel™s best practices and experience gaps Understand industry best practice for VoC programs to drive overall effectiveness in Foxtel™s VoC program Develop improvement action plans with the business and lead governance process through Customer Council forum Experience and capability 3+ years work experience in an analyticstrategic role Demonstrated ability to translate data into actionable recommendations Solid analytical thinker with desire to drive customer experience and business operations improvements Familiarity with a full range of qualitative and quantitative research tools and techniques experience with or in-depth knowledge of surveys tools Demonstrated ability to effectively communicate to, motivate and inspire a diverse group of individuals, including senior managers Excellent judgment and independent decision making skills Exceptional time-management skills with ability to manage competing priorities What™s in it for you? We have a benefits program with something for everyone. But we™re in the entertainment business and we connect Australians to all the stories they love, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband Above all, we love entertainment and, if you do too, you™ll love working with us. So if you™re excited about this opportunity, please click ˜Apply now™.
Melbourne VIC 3039, Australia
Pet Insurance Sales Consultant - $75K OTE ($49,440 + super + commission)
Sales enthusiast that is passionate about pets 75K on target earnings (Base + super + commission) Additional staff perks such as free monthly massages, onsite gym, weekly lunches, additional day of leave to reward ongoing tenure + more Highly engaged, fun and community based culture Career progression opportunities resulting in a further 30 increase to base salary over 2years Be part of a high performing Sales environment 75K OTE (49,440 + super + commission) Want to work for the 1 distributor of pet insurance in Australia that is fast paced, constantly innovating and passionate about its customers? Greenstone distributes pet insurance products and is the market leader for our trusted brands such as RSPCA Pet Insurance, Guide Dogs Pet Insurance, Australian Senior Insurance Agency, Real Insurance, Guardian and Prime Pet. The Role We have an exciting opportunity for passionate, energetic animal lovers to join our highly-motivated team based in Bella Vista. As a Sales Consultant operating within our Call Centre, you will mainly be responsible for Building rapport with existing and new customers Providing a positive customer experience at all times Learning and mastering our proven sales framework, which we will teach and guide you through Meeting or exceeding a realistic set of sales KPIs Adhering to all compliance and quality processes What are we looking for? Pet owners or pet lovers who have a drive to meet sales targets and KPIs Passionate, supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Infectious people person who can naturally build rapport with our customers Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Dynamic, fun vibrant culture Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay and additional leadership exposure, Earn Specialist status in 2 years = 20 increase to base pay and funding for industry related study (RG146). Opportunity to take part in our inhouse leadership programs Competitive base salary + rewarding on target commission structure Opportunity to expand your sales portfolio to other products such as Life Insurance, Funeral Insurance and Income Protection Onsite gym, monthly massages, free weekly lunches + more Additional day of leave to reward ongoing tenure Company funded paid parental leave benefit Funded Induction product training and on-going coaching and support Guaranteed annual salary reviews Great central location in Norwest Business Park 800 annual parking allowance paid fortnightly Child care services and local before and after school care nearby Greenstone is the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. Apply Now Join an innovative company that will reward and recognise your achievements and set you up for a long-term career Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au
Windsor Rd, Winston Hills NSW 2153, Australia
Sales Consultant
Permanent Positions Retail sales, Call centre or Hospitality experience with demonstrated longevity Location Adelaide CBD, SA Application close date 27th July 2018 Origin - Australias Leading Integrated Energy Company An integral part of Australia™s energy future, we explore, produce, generate and sell energy to power millions of Australian homes and businesses every day, keeping them going and growing. Origin is the largest energy retailer in Australia, and with 4.3 million customers we™re constantly evolving and changing to better suit their needs. Our activities include power generation, energy trading, the sale of LPG, electricity, natural gas and solar as well as the development of new and emerging technologies. Consider your possibilities with Australia™s leading integrated energy company. The Role We are seeking passionate sales people to become Sales Consultants in our Adelaide inbound sales team. Our Sales Consultants play a significant role in growing Origins customer base by demonstrating enthusiasm, energy and passion when actively promoting our products. Whats in it for you? In addition to your first career step and a defined career path in the energy sector, Origin Energy will provide you with Sales Consultant commencing salary of 54,267 + 10 Super + great sales incentives and bonuses Permanent full time (38 hours) with guaranteed stable hours Rotating Roster across the hours of 645 am - 9.45pm Monday to Friday + some Saturdays between 8.30am and 5.30pm Initial 4 weeks paid full time training conducted during business hours plus 8 weeks in a supported nurtured on the job environment, ensuring a varied and supported learning experience thats interactive and hands on Reward Recognition Program - Entry into a diverse and exceptionally well-regarded reward and recognition program (which includes quarterly and annual events) A state of the art modern working space in the Adelaide CBD thats close to shops, cafes and public transport hubs Is This You? What do you need to be successful? Our inbound sales team is a diverse workplace, to be successful in joining the Origin team you will be Passionate about delivering results and meeting customer expectations A strong communicator with the ability to persuade and influence customers Able to adapt and respond to a changing environment Able to adhere to Origin principles and values and follow instructions and procedures Thrive in a structured, fast paced and busy customer sales focused environment Calm and professional while dealing with, at times, frustrated customers Experienced in retail sales, call centre sales or hospitality sales role (demonstrated longevity) Applications close 27th July 2018, but please note we will be conducting interviews as we deem candidates suitable. If you are successful you must be available to commence on Monday 3rd September 2018. We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. Make an impact on Australias energy future If dynamic and challenging career opportunities and workplace flexibility are important to you, go with the employer that thinks differently. Job Requisition ID 66747
Sturt St, Adelaide SA 5000, Australia
Sales Consultant
About the business Accor Plus the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 800 hotels, resorts and apartments across 18 countries. Plus, exclusive member benefits and experiences. About the role We are seeking individuals to join our team in our Melbourne office, for a telephone sales role which offers flexible hours, great earnings and a fantastic work environment. Benefits and perks We offer Excellent base rate (21ph plus realistic uncapped commission incentives - paid weekly) A comprehensive training program as well as 1-2-1 on-going coaching Great benefits and incentives Full time and Part time roles available (MumDad friendly rosters available) No weekend or night work Convenient office location Career advancement program for successful applicants Skills and experience The ideal candidate will have Great communication and rapport building skills Strong work ethic and willingness to learn A team focus and the desire to achieve daily KPIs and targets A positive attitude combined with the passion motivation to succeed Enjoys working in a fast paced environment and delivering high quality service
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Outbound Sales Account Representative
At Pitney Bowes, we do the right thing, the right way. As an Outbound Sales Account Representative for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our Thriving culture can be broken down into four components Client. Team. Win. Innovate. We actively look for employees who Are passionate about client success Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. If this sounds like you, then you may be a great fit for Pitney Bowes. You are An ambitious individual who can provide expert customer service to market our office supplies designed to work with our mailing and shipping services. These services improve the speed and quality of customer communications. You are performance focused and will collaborate with the team to deliver budgeted revenue targets and enhance the clients experience with your relationship management skills. You will Establish strong relationships with existing Pitney Bowes clients in your designated account territories and proactively drive revenue growth through telephone based sales initiatives. Effectively negotiate solutions, values, and prices within company guidelines and deliver optimum business solutions to clients Develop thorough knowledge of necessary dealer sales processes and meet compliance requirements Develop a thorough understanding of sales processes and administration. You will need to be proactive and able to juggle multiple priorities at all times. Liaise and work with your sales and services peers to ensure all sales orders are processed in a timely manner and any order enquiries are resolved efficiently. Your Background As an Outbound Sales Account Representative, you will have Previous experience in inside sales or a sales admin background Strong customer service (call Centre) experience with a telco or insurance organisation Experience working to resolve customer grievances or working as a retentionrenewals specialist. Analytical thinking ability. You will be looking to provide solutions to clients and actively sell our products Excellent communication and phone sales techniques Outstanding relationship building and networking ability The drive and urgency to succeed in a sales team We will Provide extensive training in our shipping and mailing solutions Offer an inclusive environment that encourages diverse perspectives and ideas Provide the opportunity to grow and develop your career Deliver challenging and unique opportunities to the success of a transforming organisation Work with you to develop you sales skills Our Team Our Global SMB (Small and Medium Business) Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our SMB mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments. Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. Apply online today
Sydney NSW 2113, Australia
Intake Officer
Do you want to be a part of a rapidly growing Not-for-profit organisation? Are you a star at customer service, promoting services truly passionate about helping clients? Do you have an energetic, enthusiastic positive personality? Enjoy the benefits a not-for-profit company can provide About the company bestchance Child Family Care is an independent, not-for-profit community organisation which has been providing high quality support to children and families since 1895. We are looking for an experienced and passionate customer service wiz with high-level communication and administrative skills, who is passionate about making a difference in the lives of people every day. About the role This is a part time position within our newly developed Intake team. As part of this team, you will be responsible for being the first point of contact for the business and effectively handling new enquiries with the view to help meet the needs of the families and individuals as well as maximising referrals to our other programs. You will play a big part in the ongoing development of the Intake team ensuring processes are effectively set up and followed. Salesforce is the CRM used within this role and you will be responsible for maintaining quality data and information gathered from our clients. Selection Criteria You will welcome a variety of responsibilities and adapt quickly to changing priorities. You will have great customer service skills, high level of proficiency in Microsoft Office, excellent time management skills, the ability to work under minimal supervision with a high degree of initiative and attention to detail. You must be passionate about customer service and empathetic to the needs of families, children and students. Utilising your excellent listening skills, customer service skills and sharp attention to detail you will make a difference in the lives of our families, children and students, and will use these skills to support and liaise with team members from all departments across the business. Key expectations will include Previous experience and proven track record in customer serviceadministration roles Demonstrated highly effective verbal, written and interpersonal communication and customer service skills Demonstrated high level computer literacy and must have experience with Microsoft Office Demonstrated ability of using time management skills to manage a high volume of call and email enquiries Be energetic, enthusiastic, passionate and empathetic Experience in an outboundinbound call environment is desired Strong problem solving and time management skills Previous experience with Salesforce or a similar customer management system is desired Have the ability to easily adapt to changes in tasks and processes Want to get started? We are proud of our reputation at bestchance, and we are looking for a person who is passionate and capable of helping support our Intake department, whilst making a difference in the lives of people every day. If this sounds like you, and you have the skills, experience and qualities we have described in the key selection criteria, then we want to hear from you today. All applications should include a cover letter and up to date resume, which details the applicants skills, addressing the key selection criteria outlined. Applications without a cover letter will not be considered. Please forward your application and resume to Toni Bellingham at tbellinghambestchance.org.au Applications close Tuesday 24th July bestchance is a child safe and equal opportunity employer. We are committed to child safety and have zero tolerance of child abuse. Applicants should be aware that we carry out Working with Children, Police Records and reference checks to ensure that we are recruiting the right people.
Bayswater Rd, Melbourne VIC, Australia
Consultant - Sales
Permanent Positions - 17th September commencement Retail sales, Call centre or Hospitality experience with demonstrated longevity Location Melbourne, VIC Application close date 30th July 2018 Origin - Australias Leading Integrated Energy Company An integral part of Australia™s energy future, we explore, produce, generate and sell energy to power millions of Australian homes and businesses every day, keeping them going and growing. Origin is the largest energy retailer in Australia, and with 4.3 million customers we™re constantly evolving and changing to better suit their needs. Our activities include power generation, energy trading, the sale of LPG, electricity, natural gas and solar as well as the development of new and emerging technologies. Consider your possibilities with Australia™s leading integrated energy company. The Role We are seeking passionate sales people to become Sales Consultants in our Melbourne inbound sales team. Our Sales Consultants play a significant role in growing Origins customer base by demonstrating enthusiasm, energy and passion when actively promoting our products. Whats in it for you? In addition to your first career step and a defined career path in the energy sector, Origin Energy will provide you with Sales Consultant commencing salary of 52,686 + 10 Super + great sales incentives and bonuses Permanent full time (38 hours) with guaranteed stable hours Rotating Roster across the hours of 715 am - 10.15pm Monday to Friday + some Saturdays between 8.30am and 5.30pm Initial 4 weeks paid full time training conducted during business hours plus 8 weeks in a supported nurtured on the job environment, ensuring a varied and supported learning experience thats interactive and hands on Reward Recognition Program - Entry into a diverse and exceptionally well-regarded reward and recognition program (which includes quarterly and annual events) A state of the art modern working space in the Melbourne CBD thats close to shops, cafes and public transport hubs Is This You? What do you need to be successful? Our inbound sales team is a diverse workplace, to be successful in joining the Origin team you will be Passionate about delivering results and meeting customer expectations A strong communicator with the ability to persuade and influence customers Able to adapt and respond to a changing environment Able to adhere to Origin principles and values and follow instructions and procedures Thrive in a structured, fast paced and busy customer sales focused environment Calm and professional while dealing with, at times, frustrated customers Experienced in retail sales, call centre sales or hospitality sales role (demonstrated longevity) Applications close 30th July 2018, but please note we will be conducting interviews as we deem candidates suitable. If you are successful you must be available to commence on Monday 17th September 2018. We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. Make an impact on Australias energy future If dynamic and challenging career opportunities and workplace flexibility are important to you, go with the employer that thinks differently. Job Requisition 66558
Melbourne VIC 3000, Australia
Sales Consultants - LifeBroker
About Lifebroker Lifebroker is a specialised online life insurance comparator, helping Australians find insurance cover from leading life insurers in Australia. We have more than 10 years industry experience and are in an exciting phase of growth. As a result, we are looking for enthusiastic individuals to join our energetic and passionate team, and provide an excellent level of service to our clients. Lifebroker is also part of Dai-ichi Life Australia group of companies, which includes the insurer TAL Life. What we can offer you A competitive salary + uncapped commissions Quarterly awards Once a year, professional development day Invitations to insurer events (from Lifebroker comparison panel only) 3 weeks product industry training Ongoing insurer refreshers Quarterly awards Employee Assistance Program Fresh fruit delivered bi-weekly Vibrant office with staff perks such as massage chairs, foosball, table tennis and pool table Fortnightly work drinks About the role Servicing inbound outbound enquiries, you will help our clients compare life insurance products using Lifebrokers innovative comparison software and provide a recommendation based on the results. You will also be responsible in managing the administration and documentation for each client. Key responsibilities Proactively consult with your allocated clients to successfully achieve your weekly and monthly lodgement and completion targets Facilitate online and phone enquiries, providing a positive experience for all clients. Educate clients about Lifebroker and life insurance products, to help each client gain a full understanding of their options. Collaborate with the Client Services department to smoothly transition œon the spots to the application stage and completion when required. Document client correspondence and complete any required administrative processes in an efficient manner. About you You will have sales experience in a similar role or demonstrate the following skills Strong sales skills that enable you to work towards and achieve set targets Strong attention to detail and planning skills to manage multiple priorities successfully Proactive with a focus on the clients needs in every interaction Excellent written and verbal communication skills RG146 qualification will be highly regarded If you would like to apply to this position or refer a friend please click on the relevant button below and follow the instructions. Alternatively, if you would like further information please contact James Heathcote, james.heathcotetal.com.au To apply Please visit tal.com.aucareers to apply for this position, or register your interest for other opportunities.
Melbourne VIC 3000, Australia
Internal Sales Consultant
What will you be doing? As an Internal Sales Consultant, you will be speaking with clients over the phone to establish their removal and storage requirements while promoting our services, creating quotations for both domestic and international moves and organizing in-home consultations for our sales consultants. You will be calling on your previous customer service and sales experience while using the skills and techniques we will teach you to achieve our sales objectives. You will be working as part of an enthusiastic team with the objective to meeting set KPI™s. Whats in it for you? You will be rewarded with a competitive base salary + super + commission. The commission structure is uncapped, so if you can exceed your budget there will be even more in it for you. You will be working with some great people and will be supported by a sales team that has extensive industry experience. Annual salary reviews, industry and sales training will be provided. What you must have to apply for this role Previous salescustomer service experience The ability to learn a new industry Self-motivation Great communication skills Attention to detail You will be highly regarded if you also have Previous experience selling in a service environment A proven track record of over achievement in a consultative sales role Industry experience About Grace Group The Grace Group comprises of the Grace Removals Grace Information Management Grace Business Services, Grace Mobility Services Grace Fine Art and Grace Self Storage. We are leaders in the removals, storage and information management sector, we are considered Australasia™s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence. If this excites you, please submit your application and covering letter by clicking on the APPLY button below. Note Only short-listed candidates will be contacted. No agencies please.
Hallam S Rd, Hallam VIC 3803, Australia
Inside Sales Consultant
Does relationship building and selling come naturally to you? Looking for a great new challenge? We are now seeking a passionate and driven Inside Sales Consultant to join our vibrant team in Docklands. Generous base pay Fantastic commission structure - top consultants earn 5000+ per month in commission Monday - Friday 9am - 5pm, NO WEEKENDS Why join us at Tenders Online? This exciting B2B role is located in Hawthorn with the new business team of Tenders Online, our goal is to exceed sales targets and build relationships with perspective clients. Our online product is well known and a proven resource which is used by 1000s of companies around Australia to source new contract opportunities to grow their businesses. We are now owned by CoreLogic (NYSE CLGX), a leader in property information, analytics and services to 20,000 clients in seven countries. Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. Key responsibilities in this role To achieve monthly sales budgets Master solution selling to all forms of businesses providing any type of goods or services Prospect, research and cold call for new clientele throughout Australia Ensure your prospect database is updated regularly Suitable candidates should possess the following A self-motivator with experience in a similar role Must be professional presented Be a team player with interpersonal and collaborative abilities Hungry for success, financial reward and recognition Excellent phone communication skills As a successful candidate you will be offered Competitive base salary with an attractive remuneration. Full Industry training and onboarding plan. Ability to gain knowledge and exposure in almost every industry. Realistic career growth within the wider organization. Flexible and supportive work environment Keen? APPLY now Please note we are only able to accept applications from candidates who hold full working rights within Australia.
Docklands VIC, Australia
Call Centre Media Sales Representatives
New Telesales Representatives. Call Centre Sales at its Best This one goes out to all you superstar communicators with Big Personalities wanting to secure your first professional telesales role or you existing sales superstars now looking at your next Big challenge. No experience needed Immediate Start On the job training NO WEEKENDS NO NIGHTS, Mon to Fri 9am to 4.30pm with flexibility Telesales call centre career with BIG REWARDS Worklife Balance. Weekly Social Events in house bar, breakfast weekly Energetic Call CentreCBD location - 3 Minute walk from Flag-Staff Train Station CBD Join a great call centre telesales team and take your career to the next level The company CWA is a leading community media sales company that has a track record that stretches over 19 successful years. As the official publishers for many Australia Not For Profit organisations such as emergency services, police and child safety organisations, we help support the community development through attracting business sponsors all over Australia. The Role We are actively seeking to appoint energetic Media Sales Consultants based in our NEW King Street call centre. A team of over 135 call centre sales people calling local businesses having fun and earning great money. Start a new, exciting and lucrative career today Help the community through sales of advertising and sponsorship for major Not For Profits, B2B. Actively engage with customers to create a better Australia. Experienced SALES GUNS thrive in our exciting environment. We provide the newest and best leads in the industry. CWA is not just about the work and money. It is FUN to be here Music is pumping. Televisions are located around the office offering both motivation and sporting events to keep you current and motivated. Weekly lunches are provided and we have Friday night drinks at our in-house pub and breakfast weekly Thursday mornings. No experience is necessary. We create GUNS and an energetic team environment so everybody wins Industry leading professional sales training provided to generate sustainable success and . You call a national market. There is no shortage of business and no limit on earning Commissions are uncapped Skills and Experience We encourage mature minded workers from all walks of life- -return to work mums, tradies, factory workers, graduates, long term unemployed, needing a break, professionals or retirees looking for a change. We welcome You. The following traits lead to success Confidence and positive attitude Dynamic personality Maturity minded and Persistence High Energy Motivated by success and earning great Money Gift of the Gab. Culture and Benefits 75 of our team have been with us for 2+ years Expected average earnings are from 900-1200week Our top sales Gun over 2000Week. Over 80 of workers earn 800+ in their first 4 weeks. On offer, a massive 30 commission on each sale paid in advance every Saturday Start work today and get paid on Saturday. Start a new career today Earn cash NOW Worklife balance is a core value at Countrywide Austral. Family and fun are first. We provide frequent social events like our Night At the Races or Christmas in July, Rising Star recognition for newcomers and regular Competitions like our trips to Vegas and Bali Relax on Friday afternoon at our in-house pub and have a drink with friends and enjoy Thursday morning tea with the team every week. . We insist on a relaxed and fun environment that encourages and supports success. Get home everyday to spend time with your family. NO WEEKENDS NO NIGHTS You receive unlimited earning potential and stability. We call a huge market. Join our workforce of 135 strong working Monday to Friday 9am to 4.30pm. We are passionate about making this outstanding commission only sales position fun and rewarding. Huge rewards Please contact Our Talent Recruitment team for a confidential discussion on 0399370214 - 0428 818 818. Or Simply Apply Now. To find out more about our company and products, please visit us at You can see some of our quality products here httpsissuu.comcountrywideaustral Street Smart Handbooks httpwww.smarthandbooks.com.au Our Careers Site httpwww.countrywideaustral.careers
Melbourne VIC 3000, Australia
Rostering Service Delivery Manager
About the business About MSS Security MSS Security is Australias largest security company with over 5,000 professionals across Australia and a national infrastructure including offices in the capital cities of all states and territories. MSS Security will provide you with a rewarding environment, opportunities for advancement and a host of employee benefits. We are currently seeking experienced and professional Security Officers to work as part of our university portfolio in Geelong, there is potential for full time employment for the right candidate. About the role About the role MSS Security has an opportunity for an enthusiastic Service Delivery Manager to join our busy and growing Victorian team. This position is responsible for managing and facilitating all aspects of delivering the highest quality service to clients, managing all aspects of the VIC Operations Centre including staff, manning levels, roles and functions. Key responsibilities include but are not limited to Measuring and managing LCR ensuring budgettarget levels are met, and developing and improving systems Achieving and maintaining targets for Real-Time Rostering Review daily after hours service reports to resolve any issues Customer knowledge and retention Leading and managing a team of six Skills and experience The successful candidate should possess the following experience Prior industry experience Extensive experience managing large numbers of people Previous experience dealing with Industrial Relations and Industry Awards Agreements Proven experience dealing with clients Ability to identify and implement complex LCR Reduction plans Proficiency with MS Office and general computer literacy Able to influence and manage conflict constructively Able to work under pressure, adapt well to changing and unforeseen conditions It is also essential that you have the following personal attributes Well-developed people skills Ability to build rapport with a diverse range of people Enthusiastic self-starter with a strong customer service focus Business-minded and results driven with the ability to balance competing priorities Driven by expected deliverables You are also required to possess the following Australian CitizenPermanent Resident Current Drivers Licence Valid Security Adviser Licence (Desireable) To apply If you have the right skills, experience and attitude we would love to hear from you and hope to welcome you to the team Please follow the Apply Now link and submit your resume and covering letter. MSS Security is an Equal Opportunity Employer. MSS Security is committed to closing the gap between the employment of Indigenous and non-Indigenous Australians and we currently enjoy 4 parity MSS Security PSL - 409-987-30S
Port St, Highett VIC 3190, Australia
Manager - Clerk Grade 11/12 - Client Service Unit - Central Sydney - Ongoing
ABOUT LEGAL AID NSW Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 23 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights. ABOUT THE ROLE Legal Aid NSW is embarking on a new Strategic Plan for 2018-2023 that contains an ambitious client service change program. The Manager Client Service will support the Director Client Service in the delivery of the client service program. The position is responsible for directly leading a range of projects as well as sharing the program management of the entire suite of client service projects. ABOUT YOU You will be a collaborative and positive leader who is focused on improving the experience and outcomes of customers. You will have direct experience in engaging with customers to seek their feedback and input into service design. You will use your experience and interest in the customer experience, innovation, data and digital technology to lead projects that will genuinely change the way our clients find and use our services. You will lead a small team and be part of a high performing and flexible unit charged with this ambitious work. HOW TO APPLY Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted. Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter. Applicants are requested to attach current resume curriculum vitae (CV) (maximum 5 pages) cover letter (maximum 2 pages) responding to the following two questions 1. Give an example of a customer-focused design initiative you have led. What was the problem you were trying to solve? How did you measure success? 2. In relation to the above example, how did you harness the customer perspective in the design process? And how did you overcome any barriers to incorporating the customer perspective? The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role. This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 12 months. OUR COMMITMENT TO DIVERSITY AND INCLUSION Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities. Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible. If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication erecruitmentlegalaid.nsw.gov.au. FURTHER INFORMATION 1x Ongoing Opportunity at Central Sydney (35HPW) Enquiries Jane Cipants on (02) 9219 5859 Applying for a Role Working at Legal Aid NSW Package up to 160K Jobs Board Ref No. 00006BOS Closing Date Friday, 27 July 2018 1159pm
NSW 2000, Sydney NSW 2000, Australia
CUSTOMER SERVICE COORDINATOR
Royal Freemasons Benevolent Institution (RFBI) is a not for profit aged care provider that is committed to making a positive difference to people™s lives...
NSW 2000, Sydney NSW 2000, Australia
Customer Service Representative
Your duties include but are not limited to meet daily weekly and monthly targetsAbility to create new leads and set appointments for the sales teamProvide the...
Brisbane QLD 4108, Australia
Customer Relations Officer
Current First Aid Certificate. Qualifications and experience in Disability and Mental Health Services. Clear National Police check issued within the last 12...
Springwood Rd, Brisbane QLD, Australia
Customer Service Officer
ž Certificate III Business Administration or similar is desirable but not essential. ž Assist relevant department with facility bookings, key issues and key...
Four Ways QLD 4824, Australia
Customer Service Representative
Customer service- good phone manner, accurate data entry. Previous transport and logistics knowledge preferred but not necessary....
Perth WA 6163, Australia
Client Services Coordinator
From insurance to accounting to human resources, and a whole lot in between, our diverse range of experts work together to provide the best advice to roadmap...
Melbourne VIC 3000, Australia
Customer Service Representative
Find Sports is seeking a Customer Service Administrative Assistant who is energetic, reliable and well presented....
Dunearn Rd, Dandenong North VIC 3175, Australia
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