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Customer Engagement Officer
Engineers Australia
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Location Icon Canberra

**No marketing please**Are you an enthusiastic team player with great customer service skills?Are you organised, motivated and passionate about delivering a great customer experience?Looking to b...

**No marketing please**

  • Are you an enthusiastic team player with great customer service skills?
  • Are you organised, motivated and passionate about delivering a great customer experience?

  • Looking to be a part of a team that strives to provide the best in customer service? This role is for you!

About Engineers Australia

Join the most influential organisation for your engineering profession. We are a national organisation that is continually growing domestically and internationally. Our brand is highly recognised as the peak professional body, ‘the voice of the engineering profession’, so much so that we also partner with the Australian Government to strategically deliver services and outcomes.

About the role:

The Customer Engagement Officer is the first point of contact for our members, potential members, other organisations and the public. Our officers are also accountable for assisting in all activities pertaining to the Customer Engagement team including campaigns, communications, reporting and associated projects. Through inbound and outbound calls, email and Live Chat you will be part of a team driven to provide the best in customer service.

Your contributions to our team will include but are not limited to:

  • Providing an exceptional customer experience and deliver as per the service KPI’s.
  • Using active listening skills and appropriate questioning to ascertain customer needs and identify opportunities to deliver value add services.
  • Following appropriate Operating Procedures for consistency in delivering a positive customer experience.
  • Where required, follow-up all customer enquiries to ensure customer satisfaction and first call resolution.
  • Handling customer complaints in a professional manner according to EA's complaints escalation processes.
  • Working collaboratively with other Customer Engagement Officers and broader EA teams.
  • Accountable for achieving member growth, member retention and campaign targets and KPI’s.

At times, front of house duties such as:

  • Greeting all guests including contractors, notifying applicable staff of the arrival of their guest via phone/email
  • Receive and signing for mail via courier, notify applicable staff via email for collection
  • Ensuring all visitors entering the building sign the visitors’ book
  • And more.

Please visit the Engineers Australia website to view a full copy of the Position Description

Our ideal candidate will possess:

  • A cheerful attitude.
  • Excellent verbal and written communication skills.
  • Data entry and office administration skills.
  • Ability to stay calm under pressure.
  • Willingness to support other team members.

It would be great if you have familiarity with financial transactions, experience with Customer Relationship Management (CRM) systems and/or Contact Centre experience.

Culture & Benefits

As a learning organisation, we promote self-development and highly encourage you to undertake learning and development opportunities as they arise.

As an employee at Engineers Australia, you will also have access to a broad suite of staff benefits including having a standard, 35 hour working week, paid parental leave, complimentary Life, TPD & Salary Continuance Insurance and additional end of year leave.

Want to apply or know more?

Come and see why Engineers Australia has been attracting and retaining some of the best in the industry!

Click on 'Apply for this job' below. Applications with tailored cover letters are preferred. Applications close Midnight Thursday 15 October 2020.

For a confidential discussion about this opportunity, please contact Steven Svircevic on:

Please visit the Engineers Australia website to view Engineers Australia's Privacy Policy in relation the collection of information:

Customer Service Administration Officer
PFD Food Services
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Location Icon Alice Springs, Northern Territory

Based at Alice SpringsCasual positionWe are PFD Food Services, Australia's largest privately owned food service company ( Established in 1943, PFD now has almost 70 branches ...

  • Based at Alice Springs
  • Casual position

We are PFD Food Services, Australia's largest privately owned food service company ( Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs!

The Role

The purpose of this role is liaising with customers and processing customer orders whilst also demonstrating your great PC skills, phone manner and organisational capabilities.

Key Responsibilities

  • Perform various administrative tasks as outlined by job description, including filing/photocopying and banking
  • Process customer orders, enquires and following up on any issues
  • Maintain customer relationships
  • Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
  • Ensure all customer details are updated when necessary
  • Data entry

Key Competencies, Skills and Qualifications

  • Excellent communication and organisational skills
  • Excellent interpersonal skills
  • Customer service focus with an excellent phone manner
  • Willingness to take on new tasks and be multi-skilled in various roles within the office
  • Great computer skills (including Word, Excel)
  • Good product knowledge
  • Capable of working under pressure in a team environment
  • Show initiative and a positive attitude
  • Previous Telesales experience preferably in the food service industry
  • Minimum 1 year administration experience required
  • Proven ability to work unsupervised

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

Telephony Customer Sales & Service Consultant - Woden ACT
Country Services / NRMA
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Location Icon Canberra

About NRMANRMA Insurance is one of Australia's most iconic and established brands. When you join us, you're joining a respected and trusted general insurer who has been serving Australian individ...

About NRMA

NRMA Insurance is one of Australia's most iconic and established brands. When you join us, you're joining a respected and trusted general insurer who has been serving Australian individuals, families and businesses for generations.  NRMA is a part of IAG, the largest general insurance group in Australia and New Zealand, with a growing presence in Asia.

The Role

This is a Telephony Sales and Service focused role, which requires achievement of business targets and Key Performance Indicators. You will need to display a high level of commitment towards customer service and the ability work autonomously as part of a larger dynamic and driven team.

We have a Full Time position available, Monday - Friday and the role entails Telephony sales and customer service, working in our Woden office.

Key Responsibilities:

  • Telephone customer service
  • Dealing in Insurance Products, including Business Insurance
  • Meeting set Key Performance Indicators
  • Meeting training and compliance requirements
  • Community involvement

These are the skills and experience we're looking for:

  • High level of customer service and proven experience working in a customer facing role
  • Able to deliver sales results and meet targets
  • Good written and verbal communication skills
  • Strong attention to detail
  • Strong business acumen

How to Apply

To submit your interest in this role, please click the ‘Apply’ button below or forward resume and cover letter to:  Applications close:  COB Friday 2nd October 2020
Disclaimer: The successful applicant will be employed by Country Services Pty Ltd and not NRMA Insurance. Terms and Conditions apply.

Client Care and Admin Operator
4Cyte Pathology
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Location Icon Sydney

4Cyte Pathology is one of Australian's largest privately owned pathology laboratories. We are seeking three enthusiastic and self-motivated client care and office admin employees to join our rapi...

4Cyte Pathology is one of Australian's largest privately owned pathology laboratories. We are seeking three enthusiastic and self-motivated client care and office admin employees to join our rapidly growing team.

The three roles we are hiring for are:
1 Full Time day shift team member
1 Full Time night shift team member 
1 Casual team member to work Saturday and Sunday

Key responsibilities will include:
Inbound and outbound phone calls
Data Entry
Database maintenance
Additional duties as required by the business

Key Requirements:
Must have strong verbal communication skills
Must be available to work weekends if required
Must be able to multitask

You will thrive if you can demonstrate:
Ability to thrive in a fast paced work environment
Enthusiastic and energetic attitude toward work
Ability to work well in a team
Strong computer literacy, experience with MS Office a plus

What's in it for you:
You will be part of an amazing team
Fantastic start to a career in pathology
You will learn a lot about pathology and office based customer service

Experience in a similar role is desirable, but not required as training will be provided to the right candidate.

If you meet the criteria above and would like to apply for the position, please forward your resume and cover letter to [link removed]
Please specify your availability in your cover letter.
Only successful candidates will be contacted

Logistics & Customer Care
Lust Minerals
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Location Icon Sunshine Coast, Queensland

About the businessLust Minerals is a stand out Mineral Makeup and Natural Skincare company located on the Sunshine Coast QLD.We are a fast growing brand who thrive in the Ecommerce industry.  We ...

About the business

Lust Minerals is a stand out Mineral Makeup and Natural Skincare company located on the Sunshine Coast QLD.

We are a fast growing brand who thrive in the Ecommerce industry.  We are seeking a bubbly, self-motivated & highly organised individual to join our growing Lust family.

About the role

  • Co lead our warehouse logistics 
  • Responsible for customer happiness 
  • Respond to customers in a timely and resolution focused manner
  • Competent with working across many areas of the warehouse from picking, packing and dispatch. Along with warehouse and staff organisation. 
  • Administration Support when necessary. 

Benefits and perks

  • Become apart of our company's exciting growth and vibrant culture
  • Learn and work in varying areas
  • Work in a fun and positive team environment
  • Help women feel confident in their own skin

Skills and experience

  • Positive, Bubbly with great energy to be around
  • Strong customer care experience
  • Clean and organisation focused 
  • Strong attention to detail 
  • Can show initiative 
  • Focused on going above and beyond 
  • Think outside the box 
  • Work well on a fast past schedule
  • Drivers Licence
  • Flexible with working late nights, early mornings and weekends.
  • Realize that while there is always a lot of fun to be had, that there is a task list 100 points long that may be tedious, boring and less them glamorous and a laugh can make all the difference. Who am I kidding everyday is fun. 


Please only apply if these are the words you're screaming!

If this sounds like a job you want to jump into head first, immediate start for the right applicant. 

PLEASE NOTE:  Ensure you EMAIL all of the below;

1) a Cover Letter outlining your previous roles and a quick intro as to WHY you are the best fit for the job along with your CV.

2) Your Social Handles

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Customer Service - Call Centre Salaries
How much do Customer Service - Call Centre earn in Australia? The average salary of Customer Service - Call Centre is $53,770 in Australia
$53,770 /yr
Additional Cash Compensation Information Icon
Average $53,770
Range $50K - $60K
Last updated October 16 2020
The average pay range for Customer Service - Call Centre is between $50K and $60K. Salaries vary from a low of $40K up to $80K per year. The average number of Customer Service - Call Centre roles advertised per month is 3 in Australia between November 2019 and October 2020.
What are the most common skills required to be a Senior Customer Service Officer? The most common skills required for a Senior Customer Service Officer are:
Banking Administration Building Accountability Art Building Administrative Administrative Art Banking Building Accountability Accreditation Acting Activiti Administration Administrative Adva APAC Art ASON Banking Billing Branch Operation Building Cantonese Career Development Cash Flow Chassis CIPA
See all 30 skills

These skills are most commonly found in Senior Customer Service Officer job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Australia?
See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Australia. See how they compare to the average Customer Service - Call Centre salary of $53,770.
Hays Contact Centres
Sydney (100%)



Randstad - Business Support
Sydney (73%), Adelaide (18%), Brisbane (8%), Perth (1%)



Australia Post Group
Perth (39%), Brisbane (18%), Gold Coast (18%), Albury (15%) +3 others



Hays Talent Solutions
Melbourne (48%), Perth (30%), Brisbane (27%), Sydney (9%) +4 others



Citrus Group Pty Ltd
Sydney (64%), Gold Coast (18%), Newcastle (16%), Brisbane (2%)



Last Updated October 16 2020
Submit your resume for FREE to 3,831 Recruitment Agencies across Australia
Where are Senior Customer Service Officer in Australia sourced from?
Senior Customer Service Officer are sourced from
these companies
Adelaide Shores
Medicare Australia
Merrylands RSL Club
National Australia Bank
Senior Customer Service Officer are sourced in Australia are most likely to be sourced from these schools
Bellerbys College
De Montfort University
Kent Institute of Art & Design
School of Finance
Last updated October 15 2020
Where are most Senior Customer Service Officer roles located in Australia?
Brisbane 11 / 30%
Perth 7 / 19%
Melbourne 5 / 14%
Sydney 5 / 14%
Canberra 2 / 5%
Last updated October 10 2020
Which locations in Australia pay the most for Senior Customer Service Officer?
Albury ($75K)
Canberra ($75K)
Newcastle ($65K)
Perth ($65K)
Townsville ($65K)
Last updated October 10 2020