Customer Service Staff Jobs In Australia

Now Displaying 50 of 115 Customer Service Staff Jobs




  • Charter Bookings Consultant

    The Role Our CDC Travel division delivers charter bus and coach services to the broader community including schools, clubs, social organisations, and corporations. The division also operates its own travel club. We are seeking a bright and confident person to join our CDC Travel team at the St Marys Depot to assist in building and delivering an exceptional standard of bus and coach services to our community. The role being offered is full time, however for the right candidate flexibility or part time hours could be accommodated if in line with business needs. The Opportunity In this role, your mission will be to maintain and develop relationships with our clients and endeavour to grow business whilst servicing and managing existing accounts. The nature of the role would best suit someone who loves building lasting, client relationships and is committed to ensuring our clients get the best service possible. Key Responsibilities Answering customer enquiries on charter services and providing accurate quotes and information. Create and maintain strong relationships with our current clients Invoice daily bookings upon completion of the charter Participation in the development of new business initiatives To be well suited in this role you will need A high level of communication and presentation skills Ability to communicate effectively with internal and external stakeholders to achieve favourable outcomes A reasonable awareness of the Sydney Metropolitan area would be an advantage Please APPLY NOW or send your resume to jobscdcbus.com.au. The application form will include these questions Do you have customer service experience? Whats your expected annual base salary? Do you have experience in an administration role? Whats your preferred work type?

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Representative

    At AIA Australia and New Zealand, our purpose is to make a difference in people™s lives through our customer value proposition centred on Life, Health and Wellness. Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world. Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Careers Working in our Group Claims space you the main responsibilities for this role will be to provide expertise via inbound calls from Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients. Some of your responsibilities include Providing regular communication to clients and members within agreed timeframes and in accordance with agreed quality standards. Investigating and resolving disputes related to expectations of the client or member versus the reality of our business practice and our data Responding to general enquiries received via Group Claims email address or other internal email accounts established with the teams within the agreed turnaround time set by the Team Leader Based on the nature of the phone call, providing both written and verbal follow ups to clients, stakeholders and third parties and referring back to Group Claims contact points (i.e. Claims Assessors) where appropriate. Providing regular feedback to the Team Leader, based on findings or nature of phone queries, to assist in the ongoing development and growth of team members within the Group Claims Department. Assist in providing data for call trend analysis and qualitative reporting in order to support continuous process improvement. You will have a genuine customer service style with excellent written and verbal communications gained across insurance, retail or hospitality. Your pro-active manner and high level of initiative and flexibility, along with strong organisational and systems knowledge will see you excel in this role. Healthier, Longer, Better Lives At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That™s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit). We focus on career development, people development and leadership capability, so that you™ll be nurtured and have every opportunity to reach your full potential. We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. We™re an equal opportunity employer that embraces and values diversity and inclusion in our workforce. For more information please contact Emily.vegasaia.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service/Admin

    About the business National Document Shredding Service is a national provider of shredding services to the small business community. About the role We are seeking a dedicated, self motivated, customer friendly person who can take incoming sales calls at our National Call Centre located in Kogarah NSW. You will pride yourself on customer service, with strong relationship building skills. You will have a friendly personality and a very professional telephone manner. Skills and experience Your duties will generally include - Answering incoming sales calls - Explaining pricing and services to our customers - Arranging for the service to be booked in - Preparing any necessary invoicing and paperwork - Following up on any questions or changes It is also essential, apart from ensuring customer satisfaction, that you have the necessary computer literacy skills as entering information into our database and administering the process is an integral part of the process. If you feel you have the personality, sales and customer service skills to deal with our incoming calls from our customer base, then we would welcome you to be a part of our small and dedicated team.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - (eCommerce support)

    Customer Service Officer - (eCommerce support) Who are Winc, you ask? We are a leading business solutions company in Australia. Our purpose is to make working more creative, productive and fulfilling for our customers. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, we have a wide product range that is easy, simple and intuitive to access, all in one place. The role Joining the newly established Winc eCommerce team, we are seeking a Customer Service Officer - (eCommerce support) to partner with a multitude of internal and external stakeholders and provide maintenance and administration support to all our eCommerce sites. What you will be responsible for Answering phone calls in a timely manner and responding to all calls within the Service Level Agreements (SLA) Answering, resolving and updating all incidents and service requests from users and logging them in the service management system Resolving as many incidents and service requests as possible on œfirst contact as time permits Providing timely call progress and completion updates to users Contributing to a positive business relationship between IT and its end-user customers Contributing to documenting the operations of the Help desk. What you will already have Experience working within a call centre or help desk (preferred) Experience working with web browsers and eCommerce sites Strong communication skills Enthusiastic and patient Possess a logical and analytical approach to problem solving. So, what can we offer you? Just as we™re trying to create an environment where people can create, perform and learn at their very best for millions across Australia, we™re very much dedicated to doing the same for our employees. You™ll be working at a place where everyone is welcome - a company that believes that a creative and productive workplace depends on having a diverse range of experiences, perspectives, ethnicities and genders. So, if a collaborative and inclusive workplace is important to you and you are passionate about growing your career, we™d love to hear from you

    location NSW 2000, Sydney NSW 2000, Australia


  • Senior Member Services Officer

    About the business Based in Chullora (2190) NESS Super is the industry super fund for workers in the electrocommunications sector. Our focus is providing comprehensive and competitive industry specific benefits to members and employers. We operate on the principle of being large enough to provide value to members but small enough to care and we are one of the few remaining niche industry-specific funds in the superannuation industry. About the role Full Time (38 hrs week). NESS Super is seeking an experienced superannuation professional, ideally with a background in contact centres or member service administration. You will lead a small team of two. You should be passionate about providing exceptional service, supporting our members and employers by putting their best interests first. You will be responsible for Answering inbound calls from members, employers and other stakeholders Responding to email enquiries and managing web chat contact Driving member retention and acquisition Delivering high quality general advice, supporting members in making informed decisions Manage and resolve member and employer concerns and complaints Proactively initiate contact with members through outbound calls Other as advised Benefits and perks A suitable remuneration arrangement will be negotiated for the successful candidate. Chullora (2190) based with on-site staff parking. Skills and experience You will become a trusted voice of NESS Super, brand advocate and the consummate professional. Always placing the member first, you will be personable, patient and have a natural ability to adjust and adapt your communication style effectively. Through your experience you have Confident communication and the ability to empathise Strong attention to detail, with a focus on compliance and relevant legislation Ability to prioritise and excellent time management skills Resilience, flexibility and enthusiasm Member centric approach Previous experience in financial services, in particular superannuation, and RG146 qualification will be highly regarded. To apply please send a covering letter and resume addressed to Simon Horrod, Senior Member Services Manager If you wish to ask any questions about the role, please email Simon directly. simonnesssuper.com.au NESS Super is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Manager

    Customer Service Manager - Rockdale About Couriers By Demand Express With courier services across Australia, and a global network to deliver parcels internationally, Couriers By Demand Express is fast becoming a recognised and reliable part of the transport industry. We are growing rapidly and seeking a highly organised, dynamic individual to join and lead our customer service team. About the role In this role you will be responsible for the day to day management of our customer service team. The successful candidate will need to demonstrate that they are committed to high levels of customer service and have a comprehensive understanding of the Customer Service Manager role. Key Responsibilities Provide team Leadership, Customer Service Successfully introduce and develop objectives for the Customer Service team to manage daily work-flows Recruit, coach and provide training to Customer Service team to maintain high customer service standards Resolve customer complaints, and develop action plans to escalate and correct root issues. Manage systems technology advancements for business process improvement Conduct analysis of department and provide recommendations for improvements and cost reductions. Analyse customer sentiment, and retention data to help inform and guide operations managers and business heads in making key decisions for both customers, drivers and the customer service team. To Be Successful The ideal candidate will be ITtechnology savvy and have a minimum of 2 years team leadership experience plus Excellent people management, team development skills and prior experience managing a customer service team Excellent communication and project management skills Strong computer literacy, proficient in Excel MS Office Self-motivated, works independently and possesses strong organisation and time management skills Proficiency in Avance systems is a big plus or other TMS (Transport Management Software) Benefits 66,248 plus super Energetic, passionate and supportive team Great company culture with a collaborative environment Great location, close to public transport and available parking All applications will be treated confidentially Only Successful Applicants will be contacted No enquiries from Recruitment Agencies The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have as a customer services manager? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Mortgage Onboarding Banker

    Mortgage Onboarding Banker Banking role with real opportunities Use your passion for customers to help them achieve their financial goals Phone-based positions in Rhodes Yes, we™re a bank. And yes, this is a banking position. But we™re not like regular banks “ and we don™t hire regular bankers “ we hire bankers that excel, grow, and take their careers to the next level. Our Mortgage Onboarding Bankers talk to our customers “ all day, every single day. They support our customers through some of life™s most exciting, scary and overwhelming events. They are caring, personable bankers who are experts in what they do, whether it™s increasing a customer™s mortgage to fund their dream extension, or helping them to get the best value out of their current mortgage product. Their key goal every single call is to provide value to our customers, which may include reducing their costs or save them money to help them reach their next financial goal. So, what do Onboarding Bankers do on a day-to-day basis? As an Onboarding Banker, you will be proactively retaining our mortgage customers. This will include Making outbound calls to current NAB mortgage customers to ensure we are giving them the best service with the best products Calling customers on certain banking anniversaries, such as the completion of a fixed rate or interest only term Assisting the customer with their overall banking, including lending as well as future lending needs Assessing the customer™s current lending, and restructuring it when required in an effort to save them money, or reduce costs Making the customer experience easier, simpler and faster These Banking roles are complex, busy, and not without pressure “ but they are equally rewarding. We push our bankers to develop and grow their skill sets, providing them with endless career growth opportunities and support, to ensure they are constantly learning and being challenged in their roles. You don™t need any banking experience we can teach you all of the technical stuff. It™s the passion for customers and the will to succeed that we are looking for in our bankers. The fine print These roles come with attractive salaries, and you will also be eligible to earn a bonus on top of that. They are full time, permanent banking roles, and work from 9am to 6pm Monday to Friday. About you We would love to hear from you if You love talking to people, lots of people, every day over the phone Like to learn new technology and systems, and can learn to navigate a number of different systems Are committed to putting in the effort to achieve amazing results Have Australian or New Zealand citizenship or permanent residency status So, have you liked what you™ve read? If so, apply now

    location NSW 2000, Sydney NSW 2000, Australia


  • Consumer Service Banking Advisor

    Consumer Service Banking Advisor Vibrant and energetic work environment Excellent career development and growth Rhodes Location Are you a person who enjoys working in vibrant and energetic teams? Are you inspired by helping customers achieve the right outcomes? If yes, then this is a fabulous opportunity for you We are a team of phone based bankers who provide exceptional service and ensure we go above and beyond for each and every one of our customers. So whats the job all about? In this role you would be required to Take inbound calls on range of customer queries Resolve customer enquiries such as help with internet banking, general account management and credit card assistance Ensure all queries are resolved in a timely matter You must be willing to learn and are committed to providing a high quality service to our customers. This includes understanding customer™s banking needs and ensuring conversations provide them with a positive experience. You enjoy working in a fast paced environment, are reliable, organised and have outstanding time management skills. The details The role comes with an attractive salary + benefits. This is a permanent full time position and you will work on a rotating roster. This means you need to be available between 8am-9pm Monday to Friday, and 9am-6pm on weekends. Don™t worry, you will receive your roster 4 weeks in advance and you will always have the same 2 days off in a row, along with a rostered day off each month A career thats going places Our customers are really important to us, but so are our employees. Thats why we invest in our people by providing ongoing training and development “ so youll never feel unprepared. We will provide an initial training program which will equip you with the banking basics, and then provide ongoing training and support through up-skill programs to teach you specialist product and banking knowledge. If this sounds like a role you™d be passionate about then apply now To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Center-Provider Services Officer

    Call Center-Provider Services Officer About HCF HCF is Australias largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We™re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we™re committed to investing in the health and happiness of both our members and our people. About the role As a Provider Service Officer you are responsible for providing excellent service to HCF providers and existing members. You will demonstrate exceptional phone based communication skills and experience and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience. Additionally you will be a self“motivator who thrives working in a customer centric environment and is seeking an opportunity to further advance your career with HCFs Claims business. In this role you will be responsible for the following Managing high volume inbound call from providers members Manage complex enquires and resolve these within SLAs Maintain confidentiality of provider and member information Maintain accuracy of provider and member information Communicate liaise professionally with internal external stakeholders Identify areas for process improvement for existing processes procedures Insure to comply with companies policies and procedures About you Ideally you will demonstrate the below skills and experience Excellent communication both written and verbal Ability to adapt positively to changing work practices and needs Ability to work autonomously and set own priorities to ensure unit objectives are met Be an effective team player A quick learner Previous call centre or claims experience Strong attention to detail Benefits culture We believe in developing our people to assist in driving continuous improvement within the organization. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. Working for HCF you will receive the following Training development opportunities Discount on HCF Health Insurance Networking events Family Friends Day HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal andor Torres Strait Islander are actively encouraged to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service - Call Centre - Outbound

    Customer Service - Call Centre - Outbound The opportunity We believe our collections agents provide customer service and that™s why we call them Customer Relationship Managers. As part of a close team and with support on hand, you™ll liaise with customers to resolve a financial problem. Your main responsibilities will be Generating and investigating leads Inbound and outbound calls Negotiating with customers Problem solving What™s in it for you? Location Close to Wynyard station Hours Monday “ Friday 830am -500pm Salary Competitive salary and uncapped monthly bonuses Growth your salary will be eligible for review every 6 months for the first 18 months Training ongoing training to equip you with all the skills you will require Progression potential to move into a senior role within 12 months. Most of our leaders started off as Customer Relationship Managers, so career progression is not just lip service. We practice what we preach. The role includes Collections on arrears balances under 5K - On all Credit Corp Financial Services products such as Wallet Wizard. Collections of arrears under 180 days old The Perks Bonuses our targets are achievable and bonuses lucrative and we pay for near target performance Monthly massages yes¦ you read that correctly Fresh fruit free fruit delivered to the office Quarterly award functions we celebrate the success of our workforce and have fun Job stability we™re the market leaders and offer career progression Exclusive employee benefits Including our return to work baby bonus What are we looking for? We value attitude over experience and we trust our ability to give you great skills. If you™re currently working in industries such as hospitality, retail or sales and looking for a new challenge, we™d love to hear from you. You should be Great communicator clear and confident with the ability to establish open conversations Persuasive able to positively influence others Competitive we get a kick out of competing with each other and other teams Respectful every conversation needs empathy and understanding Growth mindset open to feedback, keen to be the best they can be Who are we? As the lending arm of Credit Corp this role is part of keeping accounts up to date and assisting our customers. We™re 1500+ strong, with offices across Australia, USA and the Philippines. We™re a profitable ASX200 company, with 2 main business streams debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our customers and staff.

    location NSW 2000, Sydney NSW 2000, Australia


  • Junior Workforce Planner NDIS Parramatta

    Junior Workforce Planner NDIS Parramatta Full-time permanent position Parramatta Location Immediate Start Healthcare Australia ˜HCA™ is a national specialist healthcare staffing and direct care service provider that has a strong value set that believes in ethical business practice in providing effective support staff to NDIS participants. We are a large and diverse healthcare business with strong presence in traditional staffing of nursing, community and allied sectors, but with a footprint in more diverse areas of healthcare such as corporate health, defence, and education. The National Disability Insurance Scheme (NDIS) is the incoming way of providing support for Australians with disability, their families and carers. The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live a fuller life. Our goal is to build a robust and sustainable range of NDIS 11 service direct to customers which will then provide them with the ability to achieve their goals including living in their own home. The role The primary role of a Junior workforce planner is to assist management and the operations consultants in filling the roster requirements. With an influx of participants, and the associated need for support workers, we are currently looking to strengthen our team across in the Parramatta office. Other duties of the role would be to manage the roster on daily basis, allocation of shifts of support workers, ensure all new documentation are all compliant when support workers applicants are processed. Responsibilities Manage the roster according to the Annual Workforce Plan Adopt successful recruitment practices to match client needs regarding skill, continuity and availability Identifying gaps in rostering, ensuring there is a pool of CHP™s credentialed and ready for rostering Review applications, manage interviews and consider applicants to align with client needs. Process applicant files and enter onto operating system. Perform ad hoc duties and projects assigned by your manager The rewards If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of NDIS services in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do. Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant. Ongoing training will be provided for the junior position. Is this you? Driven, passionate and dedicated to delivering effective supports to with people with disability Emotionally intelligent and an ability to emphasise with customers and respond to their ever-changing needs. Ability to calmly perform in high pressure situations Determined to perform, exceed targets and execute commercial concepts. Excellent communication and customer service skills. Looking to establish yourself within an organisation to grow. Hold current or willing to obtain a police and working with children check If the answer to all the above is ˜yes™ then apply today for the opportunity to make a real difference in the lives of people with disability. Ricardo Lay

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    What you™ll do Provide excellent customer service to a variety of customers Strive to achieve KPI™s associated with call quality Have a self-starter attitude and be able to work independently or in a team Use multiple software systems and problem solving skills to assist customers Bring lots of enthusiasm and a willingness to learn quickly Exercise superior multi-tasking skills and the ability to thrive in a busy environment What you™ll need At least 2 years™ experience in a contact centre role Experience in a government environment or contract preferred Excellent verbal and written communication skills Proficiency in Microsoft Word, Excel and data entry Fluency in English Ability to work in a close-knit team The ability to think on your feet using your product knowledge to upsell when required Who are we? In October 2010, the Roads Maritime Services (formerly the RTA) announced that Plate Marketing Pty Ltd had been appointed to manage and operate the myPlates custom number plates business under a 15-year partnering arrangement. These arrangements include marketing and operating the custom number plates business only, with the RMS™s standard (and numeral only) number plates being managed by the RMS. We manage all marketing, product management and development, sales, customer service and complaint resolutions pertaining to custom number plates. If you feel you have what it takes to join our unique team, then please submit a cover letter and resume to customerservicemyplates.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How many years experience do you have as a customer services representative? Which of the following Microsoft Office products are you experienced with?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative Benefits Attractive salary package on offer A chance to join a global medical device business that impact patient lives Macquarie Park Location - Parking on Site About the company Work for a company that change Healthcare globally. You will join a rewarding and exciting company in an innovative environment working to improve patients lives. About the opportunity This is a great opportunity for you to join a company that is really making a change. Be part of a team dealing with cardiac and remote monitoring. Work with patients nationally and be part of a well respected patient support team. 830am - 5pm Macquarie Park - On site Parking Responsibilities Your daily duties would include Answer and support patient calls Coordinate and schedule Sales Reps Schedule administration Manage and enter scheduling for patients Provide device patient support Respond and resolve queries Manage customers on-boarding Coordinate with patients in relation to remote clinics Manage marketing collateral stock levels Create and distribute device device kits Skills and Experience Minimum 3-5 years™ experience in outbound calling or customer services, preferably in the healthcare industry Strong interpersonal and communication skills Passion for the healthcare industry Reliable and punctual Customer focused experience High attention to detail Ability to multi task CRM experience How to Apply Click apply or contact Lydia Zhang, Sourcing Consultant on 02 8877 8703 for a confidential discussion. CALL US TO DISCUSS YOUR CAREER 02 8877 8777 www.hpgconnect.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    A chance to join a global medical device business that impact patient lives Attractive salary package on offer Macquarie Park Location - Parking on Site Benefits Attractive salary package on offer A chance to join a global medical device business that impact patient lives Macquarie Park Location - Parking on Site About the company Work for a company that change Healthcare globally. You will join a rewarding and exciting company in an innovative environment working to improve patients lives. About the opportunity This is a great opportunity for you to join a company that is really making a change. Be part of a team dealing with cardiac and remote monitoring. Work with patients nationally and be part of a well respected patient support team. 830am - 5pm Macquarie Park - On site Parking Responsibilities Your daily duties would include Answer and support patient calls Coordinate and schedule Sales Reps Schedule administration Manage and enter scheduling for patients Provide device patient support Respond and resolve queries Manage customers on-boarding Coordinate with patients in relation to remote clinics Manage marketing collateral stock levels Create and distribute device device kits Skills and Experience Minimum 3-5 years experience in outbound calling or customer services, preferably in the healthcare industry Strong interpersonal and communication skills Passion for the healthcare industry Reliable and punctual Customer focused experience High attention to detail Ability to multi task CRM experience How to Apply Click apply or contact Lydia Zhang, Sourcing Consultant on 02 8877 8703 for a confidential discussion. BBBH32358156556435375803

    location NSW 2000, Sydney NSW 2000, Australia


  • Business Traineeship Available!

    Business Traineeship Available Here at ARC we make career development easy We have been helping school leavers start their business career for over 15 years We want to continue to make career development easy for a recent school leaver eager to start their career with a Business Traineeship What is on offer? - A full time position in reputable finance company, Monday to Friday- so no weekend work required - Gain a Certificate III in Business - Full on the job training - Work with some of the best in the business to gain experience and knowledge Who are we looking for? - A recent school leaver who can commit to full time work - Someone who is enthusiastic, committed and ready to start their career - Someone who does not have office experience but ideally experience in a customer service role - Someone who can travel to REDFERN LOCATION What™s involved in the job? - Dealing with customer enquires customer account management - Data entry - Administration tasks - Answering phone calls - And much, much more Our client prides themselves in looking after their staff, they have on site gym facilities, table tennis tournaments and regular team bonding activities If this sounds like something you want to do, dont delay apply today To be eligible, you MUST be a Permanent Resident or an Australian Citizen. If you hold a qualification equal to or higher than a Certificate III, you may not be eligible.

    location NSW 2000, Sydney NSW 2000, Australia


  • Mortgage Onboarding Banker

    Mortgage Onboarding Banker Banking role with real opportunities Use your passion for customers to help them achieve their financial goals Phone-based positions in Rhodes Yes, we™re a bank. And yes, this is a banking position. But we™re not like regular banks “ and we don™t hire regular bankers “ we hire bankers that excel, grow, and take their careers to the next level. Our Mortgage Onboarding Bankers talk to our customers “ all day, every single day. They support our customers through some of life™s most exciting, scary and overwhelming events. They are caring, personable bankers who are experts in what they do, whether it™s increasing a customer™s mortgage to fund their dream extension, or helping them to get the best value out of their current mortgage product. Their key goal every single call is to provide value to our customers, which may include reducing their costs or save them money to help them reach their next financial goal. So, what do Onboarding Bankers do on a day-to-day basis? As an Onboarding Banker, you will be proactively retaining our mortgage customers. This will include Making outbound calls to current NAB mortgage customers to ensure we are giving them the best service with the best products Calling customers on certain banking anniversaries, such as the completion of a fixed rate or interest only term Assisting the customer with their overall banking, including lending as well as future lending needs Assessing the customer™s current lending, and restructuring it when required in an effort to save them money, or reduce costs Making the customer experience easier, simpler and faster These Banking roles are complex, busy, and not without pressure “ but they are equally rewarding. We push our bankers to develop and grow their skill sets, providing them with endless career growth opportunities and support, to ensure they are constantly learning and being challenged in their roles. You don™t need any banking experience we can teach you all of the technical stuff. It™s the passion for customers and the will to succeed that we are looking for in our bankers. The fine print These roles come with attractive salaries, and you will also be eligible to earn a bonus on top of that. They are full time, permanent banking roles, and work from 9am to 6pm Monday to Friday. About you We would love to hear from you if You love talking to people, lots of people, every day over the phone Like to learn new technology and systems, and can learn to navigate a number of different systems Are committed to putting in the effort to achieve amazing results Have Australian or New Zealand citizenship or permanent residency status So, have you liked what you™ve read? If so, apply now

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative Do you thrive on being in it together Can you say it straight by admitting mistakes and inviting feedback? Do you seek first to understand, then to be understood? Can you be the solution you seek? Do relationships matter to you? If our values align with yours, we have the perfect opportunity for you PICA Group has grown to be the most respected strata management company in Australia with a culture that is built on relationships and trustworthy advice. We are on the lookout for a Customer Service Representative to join our office in Sydney CBD. This role is responsible for assisting clients with any enquiries or issues that they might have regarding their body corporate records or levies. You™ll play a key support role working with our external clients in a team that prides themselves on working hard and having fun at the same time. Duties Responsibilities Receive and respond to incoming calls and emails from owners, property managers and solicitors. Act as first point of contact, assesses the customer™s needs and translates to solutions. Handle and process various requests related to updating owners and levy information. Coordinate with internal and external customers to resolve any levy refund or discount enquiries. Update owner and association information in our proprietary database and shared files. Keeps records of customer interactions, recording details of enquiries, complaints, or comments, as well as actions taken. Manages tasks and sets priorities to ensure that SLA™s are met. Calmly assist customers in more difficult situations. What makes you stand out from the rest? 1 - 3 years of call center, customer service, or directly related experience You are curious by nature and are willing to look beyond the obvious when solving a problem. Professional communication skills and customer service skills. You feel confident on the phone, are articulate and people can hear you smile. You like a consistent and stable work environment and are looking to stay with your next employer long term because they care about their people. What we can offer you Opportunity to grow within the recession proof strata industry Full time Permanent role in Sydney CBD An extra day off on your Birthday Benefit from the PICA Perks program reward program, flexible working arrangements, paid parental leave, study leave, 30 off your electricity bill and a BYO Workmates referral program are just a few of the ways we say thank you to our colleagues. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have experience in an administration role? Have you worked in a call centre before? Do you have experience in a data entry role? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Manufacturing Business

    Customer Service Representative - Manufacturing Business In customer service or collections and looking to get into sales? Are you ready to move on from a call script? Are you keen to work with Australia™s most innovative companies? Are you hungry to succeed and keen to build on your excellent phone skills? About us Central Innovation is the leader in design capability solutions for the architectural, engineering, manufacturing and construction industries. We have over 25 years of experience advising our customers on optimising their design, processes and systems by using the worlds most capable design software (Solidworks, Archicad and our own Datasuite), run on the highest performing hardware, utilising the best people. We stand out from the crowd with our national presence, depth of technical expertise, specialist consulting and training and specialist recruitment team. We have an opening for a Customer Service Representative in our Pymble office. This is an important telephonic sales role that will allow you to learn about basic account management skills and telephonic sales under a formal sales training program. This role is responsible for retaining existing customer accounts, working with members of our team to ensuring that services are delivered for customers™ success. You will work within a wide state-based territory interacting with the design teams and commercial leadership at some of Australia™s most innovative companies. Your experience and qualifications will include Experience in a telephonic sales, B2B customer service or creditcollections role Demonstrated ability to undertake a high volume of calls per day. Demonstrated strong background in business mathematics and business communication with at least 1yrs experience in effective written and verbal communication with customers in a commercial setting. 2yrs B2B customer service experience would be highly preferred. Previous inside sales experience involving sales targetsquotas in a commercial, B2B setting The successful candidate must possess Strong work ethic and drive to succeed Hunger to learn and interest in building a career in sales A passion for learning and improving yourself Excellent telephonic communications skills and strong written communications skills Resilience and active listening skills Strong self-discipline and motivation Integrity and values driven, delivers on commitment. Previous customer service, call centre or inside sales experience. Ability to work independently as a sales professional with minimum supervision Satisfactory completion of Year 12 education with demonstrated ability to apply fundamental business mathematics such as those required to develop sales proposals, calculate discounts and manage the calculations of renewals vs target and percentage attainment of targets. Training in presentation skills and demonstrated ability to present to customer groups such as boardroom presentations and user group presentations. Whats in it for you? We offer an opportunity to further your professional development in an established and growing business. You will have access to training and coaching together with a competitive salary package plus bonus in this dynamic, results-focused culture. Learn more about Central Innovation at httpsyoutu.beyihf1P3ViXE or connect with us at httpwww.linkedin.comcompanycentral-innovation centralinnovation.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Assist Associate - Audi

    Customer Assist Associate - Audi If you have a PASSION for customer service and want to work right in the heart of the Worlds most prestigious brand then we want you Probe Group are teaming up with The Audi Group to deliver an exceptional customer experience to current Audi customers. The Audi Group is in the process of redefining itself for the future and playing an instrumental role in shaping the transformation as we head into a new age of mobility. This role will have you working alongside a small team at the Audi Australia Head Office in Zetland (Sydney) to provide updates and information through both phone and digital methods to Audi customers. About you We are looking for people with a love for the automotive industry and the Audi brand to come on a journey with us. You are passionate about life and all that life offers. You are proud of your achievements and strive for even greater success. You love your work and care about helping people “ Audi Drivers, Fans and colleagues alike. You enjoy being part of a team of fun-loving, passionate individuals who have similar values to you. You are proud of your work. You want to create great first impressions and lasting ones. You want Audi drivers to feel great and satisfied whenever they have to interact with you. You leave fans craving to be owners. You are You and You are Audi. Key points Full-time roles available - initially contracted until March 2020 (with view to extension) Hours rostered Monday-Friday between 8am-6pm Zetland, Sydney location - close to public transport Join a culture that revolves around its people You will get the opportunity to drive the cars you talk about everyday Enter into a career path with limitless opportunities Skills and Experience required A customer service expert who thrives on ensuring best customer outcomes An understanding of the automotive industry, more specifically a love for Audi A love for admin, complemented by strong typing skills and knowledge of MS Office A passion to succeed in a fast paced environment A driven individual that strives to meet and exceed expectations Confident in conversing with a diverse group of customers Able to multitask and retain information Passionate and dedicated team player High attention to detail and the ability to absorb and adapt to new information Were offering more than a job, were a company on the crest of a huge growth wave and we plan to bring new standards of excellence to the outsourcing industry. If all this excites you then wed like to hear from you. We hope you™ll come and join the PROBE family and share your unique talents and capabilities

    location NSW 2000, Sydney NSW 2000, Australia


  • Client Support Representative

    A-dec is a well established company a respected leader in the Dental Industry Supportive and Professional environment Located in Mascot, close to trainbus, also free onsite parking About the Role You will provide phone email support to our established account customers Process orders with a focus on quality and accuracy Process warranty claims, repairs and returns Assist customers with product related queries troubleshooting Liaise with our operations and sales teams to make things happen, and ensure our customers are receiving the best service Administration and reporting About You A willingness to help and serve customers, previous experience in a customer service role an advantage Fantastic organisational skills Takes initiative and looks for ways to improve service or process Contributes to a friendly and professional culture You must be computer literate Excellent communication skills (verbal and written) - fluent in English Focus on Quality and Accuracy in their work Enjoys trouble shooting What can we offer you? Above average salary Participation in Annual Profit Share Program A workplace that is friendly and supportive Training and development to support you in your role A company that lives by its Values Access to benefits through Employment Hero If the above role appeals to you and you tick all the requirements then please submit a cover letter and a CV . www.au.a-dec.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Dispatch Coordinator

    Customer Care Dispatch Coordinator Our Company At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do. Roles Responsibilities This is a permanent part time opportunity based at our modern Eastern Creek Office. Days and hours of work are open for discussion, work up to 20 hours per week in the afternoons with the option for working over 5 or 4 days per week. Our Customer Care Dispatch Coordinators are responsible for the efficient scheduling and job allocation for a large team of field technicians across Australia. You will be assisting the field technicians with everyday tasks, parts ordering, stock transfers and liaising with customers. This is a fast-paced role as you will be assisting customers with service escalations, complaint handling, and other general internal customer enquiries. You will be trained on our state-of-the-art scheduling software and provide first class service to our extensive client base. Manage customer service escalations through both inboundoutbound calls and emails by providing appropriate solutions to meet SLAs Provide accurate, valid and complete information by using the right methodstools Handle complaints and provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution Contribute to our team effort and culture of One Team, One Voice, One Goal by accomplishing related results as needed Candidate Criteria Previous experience in a fast-paced customer service position is a must Demonstrated understanding of customer service principles and practices Availability to work flexible hours (rostered between 800am and 800pm) Prior experience with service real-time systems such as Alliance DSE will be highly regarded Strong phone contact handling skills and active listening Excellent verbal and written communication skills with a high attention to detail Adaptable, reliable and can quickly build good rapport with people Problem-solving skills, and the ability to think under pressure You thrive in a busy environment and have the ability to focus on a number of tasks simultaneously Benefits To You At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including access to LinkedIn Learning participation in our Ricohnise recognition program free income protection cover Wellness program Novated leasing

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    Customer Service Officer Permanent Part Time Opportunity - 27 Hours per week Bankstown and Campsie Location Great Team Environment Our Customer Service Centre is the first and central point of contact for all transactions, customer service requests and information related to Council™s assets and services. The Customer Service Team provide interaction and solutions via telephone and face-to-face contact with residents, local business representatives and others wishing to obtain information or arrange action relating to a wide range of council functions, facilities and services A rewarding opportunity has become available for a motivated and talented individual to join the Customer Experience team as a Customer Service Officer on a Permanent Part Time basis (4 days a week - 27 Hours per week) Your duties in this role will include Serve as first point of contact for customer enquiries, transaction and action requests Deal with an extensive range of enquiry subjects Adhere to all service level agreements Escalate customer requests, enquiries and transactions when required Communicate in a professional manner in all customer interactions Help promote and foster a strong sense of commitment to customer satisfaction throughout Council™s operations. Maintain and enhance communication and professional relationships with internal and external stakeholders Participate in prescribed training programs and seek opportunities to remain knowledgeable of current practices, policies and procedures relating to Council services for a full list of duties, please refer to the position description You will have Certificate III in Customer Contact or equivalent Customer Service experience Excellent written and verbal communication skills Previous face to face or call centre customer service experience Active listening ability Dispute resolution experience Good computer skills Knowledge of Local Government functions and responsibilities (Highly Regarded but not essential) Previous experience working within a quality and adherence focussed environment How to apply Applications must be submitted online by clicking ˜apply now™ and creating a login using your email address. When submitting your application, make sure to address the Essential Criteria mentioned in the below Position Description in your covering letter. Canterbury Bankstown Council prides itself on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply. Applications close at 1159 pm on Monday 19 August 2019 For more information, please contact James Coorey (Manager “ Customer Experience) on 02 9707 9401

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative (CSR)

    Customer Service responsibilities Meet greet customers on the phone and in person. Dealing with customer concerns. Upselling. Processing payments cash and EFTPOS. Additional responsibilities (if required) Preparing a variety of pizzas and other food items. Hygiene and food safety. General cleaning duties.

    location Archibald Ave, Waterloo NSW 2017, Australia


  • Customer Service Officer - Parramatta

    Empowering people through employment Not for profit organisation Salary packaging benefits About MatchWorks MatchWorks has a long and successful history as an employment services provider improving and enriching the lives of individuals through pathways to ongoing sustainable employment and effective recruitment solutions for employers. In this role you will be supporting the staff by acting as a first point of contact to clients and external stakeholders. About the Role Based in Parramatta, as a Customer Service Officer you will utilise your well-developed interpersonal skills to provide high quality customer service and provide administration support to the site. Provide professional support and service to all customers of MatchWorks - including clients, employers, training organisations, support services and the general public Provide information of servicing arrangement based on specific program of service (DES or jobactive) Promote Job Hub servicing and update daily the Job Vacancy board About You Demonstrated ability to work in high flow reception area directing traffic to appropriate services Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations Demonstrated strong administrative skills including word processing, data entry and filing About Our Benefits Salary Packaging Employee Assistance Program Opportunity to purchase up to 4 weeks extra leave For further details please contact Gemma OSullivan on 0428 819 935 Please view the PD below MatchWorks Customer Service Officer PD.pdf

    location NSW 2000, Sydney NSW 2000, Australia


  • RESERVATIONS CONSULTANT

    About Us Travellers Autobarn is a backpackerbudget campervan rental company with locations around Australia, New Zealand USA. Based out of Botany (Banksmeadow) Travellers Autobarn provides support to its clients “ individuals businesses “ worldwide. The Role You will be responsible for promoting booking campervan experiences around Australia, New Zealand USA with the goal to achieve customer satisfaction “ both on a direct travel agents level. Your day-to-day activities will include all aspects of reservation sales channels via email, over the phone or via web chat (inbound only). TrainingSupportGrowth We are not shy in investing into the right candidate from a very early stage and offer great growth opportunities within the company with advancement opportunities in salesmarketingaccount management involving national international travel. Main responsibilities include Answering calls from travel agents direct customers for quotes and booking campervans Handling emails enquiries from travel agents direct customers Responding to any chat enquiries Ensuring a high level of quality is applied on all reservations Networking liaising with travel agents all around the world Training new staff implementing any new procedures General admin duties To be successful in this role you will have the following skills Well-travelled around Australia, New Zealand andor USA Speaking the œyouth tourism language Advanced PC Microsoft OutlookWordExcel skills Excellent customer servicereservation skills Able to type at least 40 wpm Excellent communication skills “ both verbal written (a European language will be an advantage, but is not essential) Full working rights in Australia (no sponsorship or student visas) Valid driving license (a valid driving license is required for this role) The Offer 45,000 - 50,000 (depending on the experience) plus super and commission Full training career opportunities Fantastic team environment Free campervan holidays in Australia, New Zealand USA Uncapped commission earnings Be part of a growing business Option to use company vehicles for personal usage on day-to-day basis Applicants must have the ability to work on a Monday to Saturday roster. The role is available immediately¦ To apply please email us your resume cover letter outlining why you are suitable for this role. Please note only shortlisted applicants will be contacted. All application will be treated with the strictest confidence. Please only apply if you are able to work full time and have no visa restrictions (we unfortunately do not offer sponsorship). The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Do you have a valid driving license?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Technical Support Officer - Rhodes

    Customer Service Technical Support Officer - Rhodes Benefits Supportive and collaborative culture Internal growth and development Paying a competitive salary, plus super and performance bonus scheme About the company In your new Customer Service Technical Support Officer role, you will be working for a global animal health organisation. A leader within the animal health care space this organisation develops and enhances both pharmaceutical and medical devices for livestock and companion animals. Located in Rhodes, the organisation promotes internal growth and development for employees. About the opportunity In an environment, with fast turn around, you will be providing first level technical support to veterinary diagnostics equipment. You will be responsible for providing technical trouble shooting advice, escalating cases, identifying sales opportunities and reporting these to the sales team. High customer service skills are required to deal with customer inquiries and problems. Duties Providing technical diagnostic and troubleshooting advise over the phone Determines which complex issues need to be escalated Process orders for spare parts Accurately diagnose issue through phone Raise cases and inform service about upcoming work orders Preventive Maintenance Provides updates to customers on order status andor problem resolutions Arranges collection of equipment and issue loan equipment Skills and Experience Experience working in a veterinary environment working with equipment, previous Technical Customer Service experience within a medical device (preferably animal health) Good telephone skills, organisation skills. technical skills, good customer skills SAP knowledge and experience Must be a team player who can collaborate well with cross functional teams How to Apply Click apply or contact Jane Atherton, Recruitment Consultant on 02 8877 8714 for a confidential discussion. ( SK927743A ) CALL US TO DISCUSS YOUR CAREER 02 8877 8777 www.hpgconnect.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Claims Consultant

    Claims Consultant Rare opportunity to work with an industry leader Company gym, free weekly lunch, monthly massages, quarterly awards nights Potential for on-going career progression Greenstone Financial Services is one of the fastest growing and most successful direct insurance companies in Australia respresenting blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths. The Opportunity The Claims Agent will have responsibility for the processing of all Claims that are made by customers. They will need to liaise with external stakeholderspartners, re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification as needed. Paramount is to ensure that the customer claim is managed in a timely manner, whilst also managing the process and procedural requirements of the business. To be successful in this role you will need to have Commitment to the delivery of exceptional Customer Service on all customer claim interactions Strong commitment to Team environment Excellent complaint and conflict handling skills Highly empathetic Ability to build and maintain rapport Excellent listening and verbal communication skills Adaptable to change Attention to detail and highly organised Very good problem solving ability Able to work under high pressure and meet strict deadlines High degree of analytical ability Call centre experience essential Claims experience advantageous Whats in it for you? Onsite cafe 1,200 annual travelparking allowance paid fortnightly Free onsite company gym Monthly massages and weekly free lunch Training and career development opportunities Short walking distance from the Norwest Metro Station or direct bus from either Parramatta or Blacktown train station Quarterly awards celebrations, annual conference and many other great benefits Visit www.greenstone.com.au for more info or Apply Now

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Consultant

    Contact Centre Consultant A purpose driven organisation committed to local communities thriving We will consider flexible hours 12-month contract with possible further opportunities within Stockland Supporting our Sales and Marketing teams as a Customer Service Consultant, you will be operating on a 12-month fixed term contract. The centre is open 7 days a week so you will be required to work one weekend day with some flexibility. The role involves providing a quality, empathetic customer experience. You will be nurturing and qualifying sales leads to provide phone-based support to the sales leaders associated with the Stockland projects and communities. Other responsibilities are helping Stockland residential customers with any queries about their property post-purchase, participating in outbound call campaigns to reach out to customers in relation to Stockland initiatives assisting with all aspects of the sales conversion process and enhancing Stocklands Leadership position and reputation through sustainable and responsible practices. About You Experience in a customer-centric role in a sales and service environment Exemplary communication skills, both verbal and written Experience managing customer data and relevant information in a customer relationship management (CRM) system The ability to work collaboratively and influence desired outcomes with a range of key stakeholders across multiple business units Self-initiative and ability to think outside the box. This role would suit a student looking for flexible hours At Stockland we are a company delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career. We recognise the importance of flexibility and work life-quality and over 80 of our employees have informal or formal flexible work arrangements. Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this. We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date To find out more visit stockland.com.aucareers

    location NSW 2000, Sydney NSW 2000, Australia


  • Trainee Case Managers – Multiple roles –Parramatta

    Trainee Case Managers “ Multiple roles “Parramatta Use your Customer Service Call Centre background within Workers Compensation Fun, collaborative innovative culture with excellent growth opportunities 4 weeks training with the team, starting on the 16th September EML is a leading Workers Compensation Insurance company. We now have over 2000 employees and are still growing which means an amazing and diverse culture with a very high internal promotion rate. THE OPPORTUNITY As part of our diverse team, you™ll help make a positive impact on someone™s life every day. You™ll feel great satisfaction knowing your talent and hard work has a purpose. We currently have multiple trainee Case Manager positions available in our Parramatta office to start on the 16th September. These successful candidates will join one of our well-established Business Units here at EML. We will provide a comprehensive paid training program which will run for 5 weeks, where you will learn all aspects of the Workers Compensation business to become a successful Case Manager. Once trained as a Case Manager, you will receive your own portfolio to manage. Your role would be to liaise with the injured workers, their employers and Allied Health professionals, coming up with a strategic plan to help the worker get back into work as quickly and safely as possible. YOUR RESPONSIBILITIES Gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on link removedphysical or psychological injuries Liaise with a variety of stakeholders “ working collaboratively across all stakeholders to assist in return to work and return to health Liaise and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible Develop and implement Injury Management plans to assist the injured workers™ return to work journey with the support of our onsite Injury Management Specialists ABOUT YOU Ability to demonstrate resilience when having challenging conversations with multiple internal and external stakeholders An empathetic and motivational approach to provide customer centric support A driven professional with the ability to maintain a flexible approach across all levels of stakeholders Demonstrated experience working in front end customer service, call centres, case management, insurance, Allied Health or community services Highly developed written and verbal communication skills, with the ability to work in a fast-paced environment Passion for resolving conflicts and can handle challenging conversations Passionate about wanting to help people get their lives back at their time of need WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you™ll be part of a culture that celebrates diversity and inclusion. We™re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including 20 day™s annual leave + a rostered day off per month A vibrant, collaborative team culture Onsite learning and development team Celebrate success with end of month drinks Employee well-being program including discounted memberships and yearly flu shots 17.5 annual leave loading From your first day, you will start our 5-week training program which is both classroom and on the job training We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more informationconfidential conversation please contact Jo Aitken 02 9001 5654

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Macquarie Park

    Customer Service Representative - Macquarie Park Benefits On site car parking available Attractive salary package Supportive working environment Award winning employer of choice About the company Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in Macquarie Park, the organisation offers structured training and support. About the opportunity In your new Customer Service Representative role you will report directly to the Operations Manager. You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with up to 50 cases per day and supply supporting documentation to insurance companies. The role will consist of working rotating shifts 8am - 8pm and 8pm - 8am Monday to Friday. You will be required to liaise with the technicalmedical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task is required. Duties Your daily duties would include Rapid response to inbound phone, email and fax requests from members and clients Liaise with the order processing team and technical support team Detailed documentation of all actions and communications undertaken in the delivery of services provider billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred Skills and Experience Customer Service experience in inboundoutbound call centre environment Science Degree is desirable Strong attention to detail and multi-tasking ability Clear and concise communication skills Culture Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of. How to Apply Click apply or contact Jane Atherton, Senior Recruitment Consultant on 0288778714 for a confidential discussion. ( SK927743A ) CALL US TO DISCUSS YOUR CAREER 02 8877 8777 www.hpgconnect.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Switchboard Operator/Receptionist (Full-time)

    About the business Gerard Malouf and Partners is a leading Sydney NSW no win no fee compensation law firm with over 35 years experience in insurance, accident and negligence compensation claims helping people achieve the maximum result in the minimum time in a friendly and caring environment where the welfare of the client is of paramount concern to all compensation lawyers and members of staff. About the role As a switchboard operatorreceptionist you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the switchboard. We are seeking proactive individuals to join our extraordinary team on a permanent full-time basis. You will make an impact by Answering a high volume of incoming and outgoing calls Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances Directing calls to the appropriate personnel Performing routine clerical duties as required by the Manager Providing an effective, efficient, timely and courteous service to clients, visitors, the public and staff who interact with the switchboard. You will bring to our high-performing team Previous recent experience in the operation of contemporary switchboards and high volume call environment Demonstrated experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment Exceptional communication and customer service skills Experience in managing DECT and Smart Phone systems will be well regarded Demonstrated ability to work autonomously and within a team Ability to stay calm in high volume environment Your colleagues can vouch that you Are passionate about delivering exceptional customer service Respect and work well with others to achieve goals Act with integrity and show care for others Embrace change and seek ways to improve customer service Are motivated by personal growth and accountability Reliable and punctual If you meet the above criteria and have a special interest in working for an organisation that delivers outstanding care and service to clients and stakeholders, please apply online. Benefits and perks Full-time Opportunity Top Personal Injury Firm Career Advancement Skills and experience Previous experience within a law firm is highly preferred but not essential. Must be comfortable with a high volume of calls, although call duration will be very short. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? How many years experience do you have as a receptionist?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Consultant

    As a major supplier of quality timepieces to the Jewellery industry and a leader in the field of watch design and technology, we see Customer Service as an investment in the future of our well known and well respected brands. The position of Customer Care Consultant reports directly to the Customer Service Manager and is responsible for ensuring customer queries (including warranty non warranty repairs) are appropriately managed within a timely and professional manner within company guidelines and procedures, as well as to ensure customer satisfaction and optimal efficiency to ensure brand value. The position requires a high level of professionalism and calmness to ensuring all contact with customers is at the highest level. The role requires a high degree of time management skill, ethics, empathy, adaptability, attention to detail, but also requires excellent communication and strong people skills along with solid PC data entry skills experience. Of key importance of the role is the ability to accept and follow guidance from a number of sources within the department whilst also being able to make appropriate decisions based on own knowledge. We are seeking a technically sound and experienced Customer Care (Customer Support) Consultant who is looking to join our Head Office team located in the (Sydney) Northern Beaches area. Reporting to the Customer Service Manager, this is an opportunity to be an integral member of the Head Office Team and to demonstrate your skills abilities and to grow within a respected business. Key responsibilities include Receipting of repairs and logging repair information into CRM (Microsoft Dynamics) and or our ERP system (SAP) Estimating warranty and non-warranty repairs using internal systems and internal guidelines Supporting in-house and 3rd Party Technical Repair Centres Customer status inquiries, including the follow up of spare parts, repair jobs and watch replacements Entering sales orders Invoicing Dispatching of product Processing customer estimate responses Price availability telephone inquiries Collection of payment of goods under service department sale account Customer progress updates Follow up of NIL response estimates General Support Associated administration tasks, including computer based functions required for ordering parts and updating repair status and Ad Hoc. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? How would you rate your English language skills? How many years experience do you have as a customer services officer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer (Rhodes, NSW)

    Customer Service Officer (Rhodes, NSW) We put the customer first in everything we do, join a company with a global reach where you can be the difference. We value integrity with a commitment to building your career as well as encouraging a social and environmental conscience. Link Group is the largest provider of services in Australias superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management. Link Groups market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology. About the Role As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers™ expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement Our standard hours of operation are currently 8am “ 8pm Monday to Friday. Your flexible nature will suit a rotational roster- Best of all NO WEEKEND WORK required We are holding interviews with a view to start ASAP Skills and experience you will need to excel in this role As a flexible and multi-tasking consultant, you are 100 committed to bringing your best self and positive attitude to the role Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment Understand Link Group operates in the Superannuation Industry therefore embracing the challenges and following compliance and policy procedures Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career In return we will provide you A friendly, supportive and collaborative team environment with great energy An initial 4 week training class involving live call simulators A diverse and inclusive culture supporting national events- Mother™s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more Annual salary review Employee share registry offerings Exciting end of year themed celebrations Fresh fruit on every level twice a week and so much more Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally. At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment. Commitment Integrity Professionalism Respect Teamwork

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service

    The Role Were looking for an organised, focused individual to join our team in Head Office in Potts Point on a full-time basis as a Customer Service Officer. This role will be responsible for the building relationships with our members to re- energise them on their fitness journey. The role will be for an initial 3 months with the potential to extend. The Responsibilities Provide Exceptional Customer Service to our members to resolve issues in a timely and efficient manner Working collaboratively with Club employees to resolve member issues. Assisting Club employees with any queries per the needs of the business Driving continuous process improvements via audits, training and process document updates Maximise Reactivation and debt collection for financial value Skills and Experience Negotiation skills to ensure winwin outcomes for the business and customer Self-motivated to achieve set monthly KPIs Confidence in liaising with a number of different stakeholders and teams across the business Excellent communication skills and a great telephone manner Exceptional customer service focus Proficiency with computers and computer programs The Benefits Awesome close-knit team environment A FREE membership to access all of our health and fitness brands + lots of additional benefits On-going training and career progression opportunities Standard working hours with flexibility To apply submit your CV and cover letter to jobsfitnfast.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Representative

    At AIA Australia and New Zealand, our purpose is to make a difference in people™s lives through our customer value proposition centred on Life, Health and Wellness. Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world. Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Careers Working in our Group Claims space you the main responsibilities for this role will be to provide expertise via inbound calls from Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients. Some of your responsibilities include Providing regular communication to clients and members within agreed timeframes and in accordance with agreed quality standards. Investigating and resolving disputes related to expectations of the client or member versus the reality of our business practice and our data Responding to general enquiries received via Group Claims email address or other internal email accounts established with the teams within the agreed turnaround time set by the Team Leader Based on the nature of the phone call, providing both written and verbal follow ups to clients, stakeholders and third parties and referring back to Group Claims contact points (i.e. Claims Assessors) where appropriate. Providing regular feedback to the Team Leader, based on findings or nature of phone queries, to assist in the ongoing development and growth of team members within the Group Claims Department. Assist in providing data for call trend analysis and qualitative reporting in order to support continuous process improvement. You will have a genuine customer service style with excellent written and verbal communications gained across insurance, retail or hospitality. Your pro-active manner and high level of initiative and flexibility, along with strong organisational and systems knowledge will see you excel in this role. Healthier, Longer, Better Lives At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That™s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit). We focus on career development, people development and leadership capability, so that you™ll be nurtured and have every opportunity to reach your full potential. We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. We™re an equal opportunity employer that embraces and values diversity and inclusion in our workforce. For more information please contact Emily.vegasaia.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales order/ Customer Service Representative

    Sales order Customer Service Representative Enter customer orders into SAP ERP system. Ensure customer orders are processed correctly and in a timely manner. Prepare quotations for customers as required. Provide order acknowledgements to customers confirming items, quantities and delivery dates of each PO Expedite orders, coordinate same day deliveries and provide shipment tracking information. Responsible for dealing with customer queries, complaints, claims and providing support documents as required Follow up with third party logistics providers, couriers and customers for problem solving late or incorrect deliveries. Work with functional groups to meet andor resolve customer requirements Maintain, modify andor delete system records with a high level of accuracy Acquire and maintain Company product and service knowledge to satisfy customer needs. Consistently provide customers with accurate, prompt, professional service and follow-up. Resolve routine customer complaints professionally. Utilize customer feedback escalate consistent problem areas and recommend improvements. Set and maintain a collaborative environment and positive departmental atmosphere. Perform all of the above in accordance with our Quality Assurance and safety management systems. Other duties as assigned. The application form will include these questions Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Do you have previous invoicing experience? Whats your expected annual base salary? How much notice are you required to give your current employer? NSW 2000, Sydney NSW 2000, Australia Apply

    location NSW 2000, Sydney NSW 2000, Australia


  • Dispatch/Scheduling Officer

    About Us Access Sydney Community Transport Ltd, is a Sydney-based not-for-profit organisation located in Ultimo. It specialises in the provision of transport services for the frail aged, younger people with disabilities and their carers who require accessible and affordable transport options. The DispatcherScheduler is responsible for Scheduling drivers, assistants and vehicles across a range of transport services in a way that is efficient and meets individual passenger needs. Dispatching activities on the day communicating with drivers and clients. Liaising with community venues, hospitals etc Efficiently resolving on-the-road issues, such as cancellations, breakdowns and delays Communicating with drivers, assistants and relevant office staff regarding passenger needs and safety. Liaising with community venues, hospitals etc Maintaining accurate records and data Utilising technology based systems for scheduling, dispatching and record keeping To be successful in this role you will have Current Australian Drivers License Experience in transport industry travel logistics or recent related study Demonstrated understanding of the issues relating to the travel needs of frail aged people and younger people with a disability and their carers people from culturally and linguistically diverse backgrounds and people with mental health issues Exceptional Geographical knowledge of Sydney CBD and the great Sydney area including Roads Conditions Problem solving capabilities, the ability to think outside the square to fix a scheduling problem or similar. Well-developed computer skills using MS Office applications, database systems and Internet programs. Experience using any kind of Operations Database (incl. Coach Manager, TIMS etc.) or ability to Learn adapt quickly. Applicants who have completed the Bus Operators Course at Sydney University will be given preferential treatment to those who have not. It is not a necessity, but it will greatly aid your application. Access Sydney is an EEO Employer. A criminal records check will be carried out prior to commencement of employment. To apply, please provide a current resume AND written application addressing the FULL selection criteria OBTAINABLE IN THE JOB PACK. APPLICATIONS CLOSE 12th September 2019 The application form will include these questions Which of the following statements best describes your right to work in Australia? Are you willing to undergo pre-employment drug and alcohol screening?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative (various Ongoing Part-Time roles) -...

    Customer Service Representative (various Ongoing Part-Time roles) -... The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable. Key accountabilities Receive, assess and process information and enquiries from various sources. Including but not limited to urgent and non-urgent telephone calls, mail, and electronic requests to determine and complete appropriate action. Provide clear, accurate, and concise information and advice to ensure ongoing delivery of quality customer service. Generate, collate and update accurate records of enquiries, incidents and actions, using organisational electronic records management systems. Assist in providing general administrative services to support the operational functioning of the commandbusiness unit. Participate in the identification of customer service delivery improvements. Deliver customer service by providing appropriate and accurate information to police and customers. Key challenges Identifying and interpreting appropriate sources of information, to provide the appropriate outcome for customers. Exercising sound judgment to identify when to notify superiors of events that are serious, unusual or newsworthy. Undertaking activities in accordance with commandbusiness unit and organisational policies and guidelines. Clerk Grade 12 (4 roles) On-going Part-Time (25 hours per week) Tuggerah JOB NOTES These roles are ongoing part-time, working 25 hours per week (5 hours x 5 days per week). Salary will be paid at the pro-rata rate. Candidates MUST obtain an information package via the following link httpswww.hoban.com.aupolicelink or click here If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Crystal Rosengren on 1300 235 084 or via email policelinkhoban.com.au Candidates MUST then undertake an initial call centre simulation test. Suitable candidates will then participate in a preliminary interview. Shortlisted candidates will be required to attend an Assessment Centre. This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award. In addition to base salary, penalty payments of 50, 75, 150 are payable for shifts worked on Sat, Sun and public holidays shift allowances of 10-15 are applicable for some weekday shift start times. To be eligible to apply for these ongoing roles, you must meet one of the following status an Australian Citizen a permanent Australian resident or citizen of New Zealand Applications from Australian Aboriginal and Torres Strait Islander people are encouraged. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months. For your application to be considered, you must attach a cover letter attach an up-to-date ResumeCV and address each of the Target Questions in the text boxes provide in the online application or attach as a separate document. Please limit your responses to no more than 300 words per question. Please do not attach copies of Qualifications, Certificates or documentation (other than a ResumeCV) - you can bring these if called for interview. Successful applicants MUST be committed to perform rotational shift work to cover 24 hours per day, 7 days per week and be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact. provide a FULL Birth Certificate Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Applications can only be submitted electronically online via the I Work for NSW website. For information on applying for roles with the NSW Police Force click here To view or download the Role Description click here APPLICATIONS CLOSE SUNDAY 1 SEPTEMBER 2019 at 11.59 pm Applicants must provide a written response to the targeted questions and attach a cover letter and up-to-date resumeCV for their application to be considered. For additional details on this role including the Role Description please click on the Apply button.

    location New South Wales 2083, Australia


  • Customer Service Team Leader - Permanent full time

    Customer Service Team Leader - Permanent full time Healthcare Imaging Services (HIS) currently operates over 140 imaging centres in Australia, performing more than 2.2 million examinations annually. HIS provides a full variety of imaging centres including public hospitals, private hospitals and community based centres and employs over 2,000 technical, nursing and administrative staff. HIS strives to be the leading provider of medical imaging services in Australia by empowering and supporting our people to deliver outstanding clinical care that embraces best practice and innovation. We are currently looking for an enthusiastic Customer Service Team Leader to join us on a permanent full-time basis at our North Ryde Office. You will manage a team of 5-7 staff with a large Healthcare organisation. The Role involves working with patients, customers, Doctors and internal staff. The primary role of the team is to book and coordinate appointments for patients. Working in a call centre office environment, you will focus on providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. Your day to day responsibilities will include but will not be limited to Providing daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Providing continual evaluation of processes and procedures and suggesting methods to improve area operations, efficiency and service to both internal and external customers. Being available for employees who experience work andor personal problems providing appropriate coaching, counselling, direction and resolution. Ensuring employees have appropriate training and other resources to perform their jobs. Performing general administrative tasks Providing statistical and performance measures for the call center Skills and Competencies 2 years™ experience in a similar role within a Call Centre environment Ability to train, communicate, manage and motivate people at all levels and personalities Proven leadership and performance management skills Excellent interpersonal and business presentation skills Strong attention to detail and analytical skills Proficiency in MS Office Applications Professional phone manner Customer service oriented If you possess the above skills and would like to be part of a healthcare organisation that values clinical excellence and optimum patient care, then this is the role for you, please apply. ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED www.healthcareimaging.com.aucareers The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have customer service experience? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative (various Ongoing Full-Time roles) -...

    Customer Service Representative (various Ongoing Full-Time roles) -... The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable. Key accountabilities Receive, assess and process information and enquiries from various sources. Including but not limited to urgent and non-urgent telephone calls, mail, and electronic requests to determine and complete appropriate action. Provide clear, accurate, and concise information and advice to ensure ongoing delivery of quality customer service. Generate, collate and update accurate records of enquiries, incidents and actions, using organisational electronic records management systems. Assist in providing general administrative services to support the operational functioning of the commandbusiness unit. Participate in the identification of customer service delivery improvements. Deliver customer service by providing appropriate and accurate information to police and customers. Key challenges Identifying and interpreting appropriate sources of information, to provide the appropriate outcome for customers. Exercising sound judgment to identify when to notify superiors of events that are serious, unusual or newsworthy. Undertaking activities in accordance with commandbusiness unit and organisational policies and guidelines. Clerk Grade 12 (10 roles) Ongoing Full-Time Tuggerah JOB NOTES Candidates MUST obtain an information package via the following link httpswww.hoban.com.aupolicelink or click here If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Crystal Rosengren on 1300 235 084 or via email policelinkhoban.com.au Candidates MUST then undertake an initial call centre simulation test. Suitable candidates will then participate in a preliminary interview. Shortlisted candidates will be required to attend an Assessment Centre. This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award. In addition to base salary, penalty payments of 50, 75, 150 are payable for shifts worked on Sat, Sun and public holidays shift allowances of 10-15 are applicable for some weekday shift start times. To be eligible to apply for these ongoing roles, you must meet one of the following status an Australian Citizen a permanent Australian resident or citizen of New Zealand Applications from Australian Aboriginal and Torres Strait Islander people are encouraged. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months. For your application to be considered, you must attach a cover letter attach an up-to-date ResumeCV and address each of the Target Questions in the text boxes provide in the online application or attach as a separate document. Please limit your response to no more than 300 words per question. Please do not attach copies of Qualifications, Certificates or documentation (other than a ResumeCV) “ you can bring these if called for interview. Successful candidates MUST be committed to perform rotational shift work to cover 24 hours per day, 7 days per week and be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact. provide a FULL Birth Certificate. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Applications can only be submitted electronically online via the I Work for NSW website. For information on applying for roles with the NSW Police Force click here To view or download the Role Description click here APPLICATIONS CLOSE SUNDAY 1 SEPTEMBER at 11.59 pm Applicants must provide a written response to the targeted questions and attach a cover letter and up-to-date resumeCV for their application to be considered. For additional details on this role including the Role Description please click on the Apply button.

    location New South Wales 2083, Australia


  • Customer Service Consultant

    Customer Service Consultant openshop by the Australian Shopping Network or ASN was established in 2018. We are a new company preparing to launch a TV home shopping experience, like you have never seen. Our shows will be broadcasted on the channel seven network, starting in five major cities (Sydney, Melbourne, Brisbane, Adelaide, Perth) in Australia. Alongside televised home shopping, we are also broadening our scope into other retail sectors such as, online and mobile based shopping platforms. openshops parent company is Hyundai Home Shopping Network Corporation, who are the largest TV shopping network, broadcasting across Korea and South East Asia. Australia is the fourth extension of Hyundais global reach. openshop is looking for people who are passionate, dedicated and who will truly enjoy working with us. We aim to foster a culture which is welcoming, supportive, equal and highly collaborative. We recognise, appreciate and revel in everyones individual achievements and contributions to our companys vision. So what will my day to day look like? You will be the first point of contact for all Product and Sales related inquiries You will respond to all calls professionally and courteously to assist our loyal customers You will ensure the order is taken accurately and all information of the product is given to our customers You will provide delivery and tracking information to customers expecting items You will manage the purchasing process with the customer and even suggest other relevant products Sounds great, what do I need to have? Exceptional Customer Service Skills A personality which enjoys talking with people Availability to work evenings and overnight shifts is required A can-do attitude, which will showcase your customer service skills to the team Able to communicate well with others and strong oralwritten communication Organised and time efficient 1-2 years of call-centre experience (preferred) A great telephone manner Illustrate your willingness to dive into the culture we are developing, with real enthusiasm If this sounds like the opportunity you have been searching for, then we definitely want to hear from you. Simply apply now via seek and we will be in touch to discuss the next chapter in your career. Note We are looking for multiple amazing Customer Service Consultants who will be working on a weekly rotating roster. openshop.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service - Freight Investigator

    Customer Service - Freight Investigator We are looking for someone who is committed long term, outgoing, polite, and professional and a team player who can fit into our successful culture. Allied Express is Australias largest privately owned courier and express freight transport company. With operations in all capital cities, our business provides courier, taxi truck, local and national distribution services to some of the biggest and most well-known companies in Australia. We require someone who can complement our existing freight investigation team and who can bring to the table a genuine passion for client satisfaction and customer service. The successful candidate will require the following attributes and skills Drive Honesty Loyalty Positive attitude Problem solver Attention to detail Self-motivated Willingness to learn Flexibility Reliability Ability to multi task Organisational skills Decision making skills Communication skills Team player Start as a Freight Investigator then Escalation Customer Service, 2IC Call Centre Manager and ultimately the Call Centre Manager. At Allied Express, your opportunities to work your way up in our business are only limited by your enthusiasm, dedication and passion. Many different career paths are available. This is how many of our senior managers started in the business Our CEO started as a courier driver, our National Call Centre Manager was once a telephonist. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Trainee Case Manager - Multiple roles - Chatswood Location

    Do you have experience working within Customer Service Call Centre? Are you passionate about making a difference in people™s lives? Use your Customer Service Call Centre background within Workers Compensation Fun, collaborative innovative culture with excellent growth opportunities 5 weeks training with the team, starting on the 16th September EML is a leading Workers Compensation Insurance company. We now have over 2000 employees and are still growing which means an amazing and diverse culture with a very high internal promotion rate. THE OPPORTUNITY As part of our diverse team, you™ll help make a positive impact on someone™s life every day. You™ll feel great satisfaction knowing your talent and hard work has a purpose. We currently have multiple trainee Case Manager positions available in our Chatswood Office to start on the 16th September. Successful candidates will join one of our fastest growing Business Units here at EML. We will provide a comprehensive paid training program which will run for 5 weeks, where you will learn all aspects of the Workers Compensation business to become a successful Case Manager. Once trained as a Case Manager, you will receive your own portfolio to manage. Your role would be to liaise with the injured workers, their employers and Allied Health professionals, coming up with a strategic plan to help the worker get back into work as quickly and safely as possible. This is a permanent position within our Recovering Independence claims team, specialising in claims over 52 weeks or detached from their previous employer. YOUR RESPONSIBILITIES Gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on long terms claims including psychological injuries Liaise with a variety of stakeholders “ working collaboratively across all stakeholders to assist in return to work and return to health Liaise and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible Develop and implement Injury Management plans to assist the injured workers™ return to work journey with the support of our onsite Injury Management Specialists ABOUT YOU Ability to demonstrate resilience when having challenging conversations with multiple internal and external stakeholders An empathetic and motivational approach to provide customer centric support A driven professional with the ability to maintain a flexible approach across all levels of stakeholders Demonstrated experience working in front end customer service, call centres, case management, insurance, Allied Health or community services Highly developed written and verbal communication skills, with the ability to work in a fast-paced environment Passion for resolving conflicts and can handle challenging conversations Passionate about wanting to help people get their lives back at their time of need WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you™ll be part of a culture that celebrates diversity and inclusion. We™re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including 20 day™s annual leave + a registered day off per month A vibrant, collaborative team culture Onsite learning and development team Celebrate success with end of month drinks Employee well-being program including discounted memberships and yearly flu shots 17.5 annual leave loading From your first day, you will start our 5-week training program which is both classroom and on the job training We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more informationconfidential conversation please contact Thomas Brown on 02 8098 6356.

    location NSW 2000, Sydney NSW 2000, Australia


  • Telephone Sales Representative

    Telephone Sales Representative We are seeking professionally presented, positive and engaging Telephone Sales Representatives to join our Call Centre Sales Team. Parramatta Location Inbound and Outbound calls Working on a rotating shift roster Are you looking for job satisfaction in a business with an amazing culture? Would you love an opportunity to apply your excellent sales and influencing skills? We invite you to think about acting on this exciting opportunity. We want to employ sales professionals who excel working in an environment that is truly customer focused. Our culture rewards drive, individual success and teamwork. The role involves working in an environment where you will provide telephone sales and service to new customers. You will strive to achieve sales goals across a range of health and other insurance products, ensuring our customers make purchasing decisions based on their buying style and needs. Successful applicants will undergo a paid induction and training period with other new team members and work Monday through to Friday. About HCF HCF is Australias largest not for profit private health insurer. With over 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. Do you Have aspirational drive and demonstrated experience in exceeding sales targets and growing new business? Enjoy a team environment and have a desire to make a difference for others? Have the ability to articulate yourself, listen and communicate ideas to others? Have the ability to learn and adapt to different situations and computer systems? Have the ability to problem solve and encourage people to make informed decisions? Take pride in your professional brand and the way you present yourself? Benefits Culture Discount on health cover, pet travel insurance Family friends day Training development opportunities Networking events Paid Parental Leave Scheme Reward and Recognition Program Whats in it for you? We believe in the importance of developing and supporting people to be their best. Youll be paid a competitive salary and have an opportunity to earn additional performance incentives. This role will give you the chance to be at the forefront of an exciting expansion that could serve you well career wise in the years to come. If this sounds like you, we invite you to submit your application by clicking the link below. HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal andor Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.

    location NSW 2000, Sydney NSW 2000, Australia


  • Consumer Service Banking Advisor

    Consumer Service Banking Advisor Vibrant and energetic work environment Excellent career development and growth Rhodes Location Are you a person who enjoys working in vibrant and energetic teams? Are you inspired by helping customers achieve the right outcomes? If yes, then this is a fabulous opportunity for you We are a team of phone based bankers who provide exceptional service and ensure we go above and beyond for each and every one of our customers. So whats the job all about? In this role you would be required to Take inbound calls on range of customer queries Resolve customer enquiries such as help with internet banking, general account management and credit card assistance Ensure all queries are resolved in a timely matter You must be willing to learn and are committed to providing a high quality service to our customers. This includes understanding customer™s banking needs and ensuring conversations provide them with a positive experience. You enjoy working in a fast paced environment, are reliable, organised and have outstanding time management skills. The details The role comes with an attractive salary + benefits. This is a permanent full time position and you will work on a rotating roster. This means you need to be available between 8am-9pm Monday to Friday, and 9am-6pm on weekends. Don™t worry, you will receive your roster 4 weeks in advance and you will always have the same 2 days off in a row, along with a rostered day off each month A career thats going places Our customers are really important to us, but so are our employees. Thats why we invest in our people by providing ongoing training and development “ so youll never feel unprepared. We will provide an initial training program which will equip you with the banking basics, and then provide ongoing training and support through up-skill programs to teach you specialist product and banking knowledge. If this sounds like a role you™d be passionate about then apply now To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Personal Lending Banker - Rhodes

    Personal Lending Banker - Rhodes Personal Lending banker opportunity at our Rhodes contract centre Five star training and real career progression opportunities Inbound phone based role So when we say were looking for Personal Lending Bankers what were really looking for is a people person. Someone whos really good at talking (and listening) to our customers. Someone wholl go out of their way to help, and someone who wants to learn about the banking industry too. About the role This is more than just a sales role. Our Personal Lending Bankers take inbound calls from people who are interested in applying for a NAB product, providing tailored solutions to their financial goals and supporting them through the application process. Once you master our Consumer Product suite, you will progress into our mortgage lending division with further training and development opportunities. You will be based at our Rhodes contract centre and be available to work a Mon - Fri rotational roster between 8am-9pm, with the flexibility to also work a particular set shift during these hours if the business requires. On a day to day basis you will Have thorough conversations with new or current NAB customers who call to enquire about NAB Consumer lending products, ultimately understanding their financial goals and tailoring the best solution to their needs Provide accurate information and advice on NAB™s Consumer products whilst also genuinely connecting with your customer through your unique personality and passion to help Submitting application forms for a range of our products including personal loans, credit cards and general accounts with a high level of attention to detail To be successful in the role you will Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail Motivated to work in a target driven team environment Available to work Mon“Fri between 8am-9pm on a rotational roster, with the flexibility to also work a particular set shift during these hours if the business requires. Why NAB? In return for your commitment, passion and drive NAB rewards you with a fantastic work culture and banking career. You™ll be entitled to a range of family and employee incentives and benefits including a monthly rostered day off. We will provide you with ongoing training, support and development as you grow within the organisation. Ready to jump on board? We want to hear from you Send your application our way now and take the first step towards a career that will give you more than money To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Job Type Full-time

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Executive

    Sedex is a global membership organisation that helps companies improve ethical and responsible business practices in their supply chain. We work with over 55,000 members and some of the most recognisable brands across 35 industry sectors, including food, agriculture, financial services, retail, logistics and chemicals. We believe that working with the right information and technologies, business can shape the future of global trade to have an increasingly positive impact worldwide. Sedex provides a range of online tools, services and training to help companies map and manage risks and support supplier improvement in their supply chain. Buyers and suppliers use our collaborative database to share and exchange data, helping to better manage social and environmental impacts within their supply chain and protect the people and environment within it. Sedex has years of expertise operating in responsible sourcing and works in 180 countries. We have offices located in London, Gurugram, Santiago, Shanghai, Sydney and Tokyo. Do the most meaningful work of your career and join us to transform the world through responsible business. The Role The Customer Services Executive™s role is to ensure a high level of customer service and technical support to members and all other external stakeholders. Main Responsibilities Customer Service Acts as the first point of contact for information about Sedex products and services and assists with technical, system related enquiries via phone and email Responds to all enquiries within Service Level Agreements (SLAs) timeframes Advise, process and log admin queries related to members™ accounts, such as site moves and audit deletions Provide language support to customers Regularly assess and update support materials in collaboration with the training team Liaise with the finance team about payments and refunds and other additional financial matters Identify potential membership upgrade opportunities for business development and transfer these to the relevant departments. Sales Delivery Provide outbound sales support, participating in Suppler Engagement Projects “ and guide members to set-up their Sedex account via phone and email Complete an agreed number of outbound calls and contacts to meet the project targets Actively manage individual projects as allocated and ensure all projects have up to date statistical reports available Engage with lapsed customers via phone and email to highlight the benefits of Sedex in order to renew their annual membership. Additional Support Stay informed and follow all guidelines and Sedex practices Liaise with other departments to create awareness of areas of improvement required within IT systems and processes, identify bugs and system errors, raising them with the appropriate team Provide language support to other teams across Sedex Support and participate in team related projects as requested. Skills and Experience Confident using IT Systems, proficient across Microsoft Office suite and experience using CRM systems Experience working in different Internet browsers Professional and flexible attitude, with good interpersonal skills Critical thinking and problem-solving skills, and creativity to identify workable solutions A diplomatic nature (patient but assertive) Proactive and enthusiastic, and comfortable working in a small business environment where flexibility is required Good knowledge retention, excellent organisational skills and commitment Degree level education preferred or equivalent experience Professionalism and genuine interest in the provision of excellent customer service An interest in ethical trade and responsible supply chain management Strong language capabilities “ English with foreign languages. Working at Sedex Do the most meaningful work of your career. People are at the heart of every connection we build. We design products and deliver services that create social equality and improve environmental standards in supply chains globally. We offer you Competitive salary and staff benefits Working in a global company in a friendly and supportive working environment. How to Apply Click the Apply for this job button to submit your application and to be considered for this role. Please submit a CV. Cover letter is optional.

    location NSW 2000, Sydney NSW 2000, Australia


  • Service Specialist

    Service Specialist Job Description Autonomous but well supported position in a large and reputable global company Join a small and dynamic team with a clear focus on service excellence Competitive salary + fully maintained vehicle + super Every day, we make the world cleaner, safer and healthier “ protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers. We have exciting opportunities for a Service Specialist and Senior Service Specialist to join us servicing our customers in the North West Region of Sydney. This position is responsible for achieving budgeted service calls, providing excellent service to our customers, and introducing new and improved systems, services and equipment to existing and new customers. To be successful in this role you will be able to meet the following requirements A full Pest Control Licence preferred but not essential as training will be provided A full and valid Drivers Licence A drive for results, coupled with a superior customer focus. Ability to build strong relationships in a variety of situations, with the ability to articulate and communicate our value added solutions. Be a motivated self-starter, with the ability to work with minimal supervision. Be practically minded, with hands on experience. Efficiently manage your assigned route through scheduling. Follow Ecolab™s pest elimination methods, procedures and protocols, complying with the Pest Elimination procedures manual. At Ecolab, we are dedicated to ensuring our associates are provided with an environment geared toward the recognition of achievement, growth, safety and well-being. There are various opportunities to receive additional rewards and recognition from time to time. We also offer our associates opportunities to participate in Ecolab stock ownership, health and well-being subsidies, study subsidies, product and service discounts, and the opportunity to champion community activity programs. Ecolab is an equal opportunity employer that relies on diversity of our work force to drive innovation and growth. Our Commitment to Diversity and Inclusion At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters. Impact What Matters The world needs you, now. Accessible Video SHARE THIS JOB Share on Facebook Share on Twitter Share on Linkedin Share by Mail

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Liaison Officer

    Customer Liaison Officer At the National Rugby League (NRL) we™re very proud of our game and the impact it has on players, fans, volunteers, communities and all involved. We™re a diverse group of people who use the power of sport to drive positive social change in communities. Our programs help raise awareness to many issues, including mental health, domestic violence and indigenous affairs. To us, it™s much more than a game of footy. We currently have an exciting opportunity for a Part-Time Customer Liaison Officer to work out of Rugby League Central in Moore Park a few days (22.8 hrs) a week. Our fans are extremely important to us and this position provides high quality customer communication by handling both telephone and written enquiries in a timely and accurate manner. We™re a diverse group of people here at the NRL, that welcomes applications from all walks of life. Apart from having the ability or experience to do the role, this person will need to represent and share the NRL™s beliefs that We are United, Positive, Inclusive and Disciplined. Ideally you will have some or all of the following Experience in a customer service role Excellent interpersonal, oral and written communication Ability to project a courteous, calm, and professional manner in all situations Ability to work under pressure and deliver high standards service at all times Intermediate Microsoft Office skills Ideally some knowledge of Rugby League Whilst we look for qualifications and experience, we also look for people who share the same beliefs as our organisation. Should you meet most of the criteria and share our beliefs, we would love to hear from you. The NRL is a fast-moving organisation that has plenty to deliver so we may not always wait until an advert expires before reviewing applications. As a result, we recommend submitting your application as soon as possible as we don™t operate on closing dates. The NRL is a child-safe organisation committed to providing a safe place for all children to learn and have fun. We have strong recruitment procedures to make sure the safest and most suitable people work with us and require all applicants to undergo an extensive screening process prior to appointment, a process that will include, but is not limited to comprehensive reference checks, an identity check, œWorking with Children checks andor national criminal history checks.

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Representative

    At AIA Australia and New Zealand, our purpose is to make a difference in people™s lives through our customer value proposition centred on Life, Health and Wellness. Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world. Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Careers Working in our Group Claims space you the main responsibilities for this role will be to provide expertise via inbound calls from Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients. Some of your responsibilities include Providing regular communication to clients and members within agreed timeframes and in accordance with agreed quality standards. Investigating and resolving disputes Responding to general enquiries received via Group Claims email address or other internal email accounts Based on the nature of the phone call, providing both written and verbal follow ups to clients, stakeholders and third parties and referring back to Group Claims contact points (i.e. Claims Assessors) where appropriate. Providing regular feedback to the Team Leader, based on findings or nature of phone queries, to assist in the ongoing development and growth of team members within the Group Claims Department. Assist in providing data for call trend analysis and qualitative reporting in order to support continuous process improvement. You will have a genuine customer service style with excellent written and verbal communications gained across insurance, retail or hospitality. Your pro-active manner and high level of initiative and flexibility, along with strong organisational and systems knowledge will see you excel in this role. Healthier, Longer, Better Lives At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That™s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit). We focus on career development, people development and leadership capability, so that you™ll be nurtured and have every opportunity to reach your full potential. We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. We™re an equal opportunity employer that embraces and values diversity and inclusion in our workforce. For more information please contact emily.vegasaia.com

    location NSW 2000, Sydney NSW 2000, Australia


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