Greater Melbourne Area
- Attention to detail and grammar is very important in these roles as notes can be requested from ASIC and VCAT - Customer Service Representative / Inbound Say farewell CBD, work locally in our C...
- Attention to detail and grammar is very important in these roles as notes can be requested from ASIC and VCAT -
Customer Service Representative / Inbound
Say farewell CBD, work locally in our Campbellfield site.
Free On-Site Parking, On-Site Café & access to Employee Discounted Vehicles.
Get your work life balance in check, Monday to Friday 8am to 6pm
Who are we?
For nearly 20 years, our client has partnered with clients to deliver Global Contact Center Programs. Our aim is to create a frictionless customer experience across every touchpoint of the customer journey. We operate directly from our client’s premises and through an “in-sourcing” model, work in partnership to identify, design and execute best solutions - regardless of scale or complexity.
What’s the role?
If you love talking with customers and ensuring the right answers are provided the first time then then this is the role for you. As part of our general enquiry team you will assist with a wide range of queries around our client’s brand and their vehicles.
As part of this role we are looking for team members who are:
Not looking to rush through calls
Have experience in end to end customer service
Crazy about customer service! If you are focused on delivering an excellent experience over the phone then this role is for you!
Detail oriented; sometimes it’s about what the customer isn’t say that is the key - so an ability to catch detail will set you up for success.
Diligent and punctual; focused on being organised, prompt and efficient is the lynchpin to ensuring customers are back motoring in their pride and joy as quickly as possible.
To Be Successful
Ideally you’ve worked in phone based roles delivering fantastic customer service and have a background in dispute resolution, compliants management and portfolio management.
Experience managing your own work load in a non-dailler environment
You possess fantastic communication skills with an ability to understand customer cues and act on their needs.
In return for your passion and commitment to the role will be rewarded with new opportunities, development and growth.
What’s In It For You?
Avoid the CBD rush hour and work in the suburbs.
Career development and progression opportunities in a growing workforce.
Stop paying for parking and utilise our free on-site parking, as well as on-site café and access to a subsidised workplace gym.
Employee discounts on new and fleet vehicles.
East Melbourne, Victoria
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organ...
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
You will report to the Customer Service Team Leader. This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement.
Key responsibilities are but not limited to:
- Answer all incoming calls and make phone calls to external parties
- Organise pick up and delivery
- Process client bookings over the phone and email
- Manage customer complaints in a professional manner
- Maintain and update pricing & clinical trial database
- Work closely with Operations teams to find appropriate resolutions to operation matter and;
- Support Sales team for client developments
You need to be flexible and able to work on rotating roster. You may require to work earlier or later shifts, weekend and Public Holidays.
What your background should look like (minimum qualifications)
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:- Significant customer service experience.
- Strong international & domestic geographic knowledge.
- An understanding of Imports and Exports processes and statutory requirements.
- Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
- Experience negotiating timelines and pricing with a range of stakeholders
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong interpersonal and communication skills.
- Sound level of numeracy and demonstrated attention to detail
- Strong time management and organisational skills.
- Sound written and verbal communication skills.
- Problems solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer focussed approach.
- Ability to use initiative.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
• Paid time off, including vacations and holidays
- Paid volunteer time off
- Life insurance
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergen
AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary LocationAustralia-Melbourne-Melbourne
Reid - MEL 18 Reid Way Melbourne Airport Melbourne 3045
OrganizationWorld Courier Inc
JobCustomer Service Jobs
ScheduleFull-time
Campbellfield, Victoria
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores ac...
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSEThrough your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.
RESPONSIBILITIES- Delivering World Class, Luxury Customer Service:
- As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
- By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
- You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
- Accurately record customer details using computer based and paper based systems where necessary.
- You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.
PERSONAL PROFILEExcellent verbal and written English language communication skills are essential, plus at least one or more of the following languages:
- French
- German
- Spanish
- Portuguese
- Russian
- Mandarin
- Possess a genuine passion for delivering world class customer service.
- Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
- Passionate about delivering a sensational customer experience.
- Able to work collaboratively.
- Excellent verbal and written communication skills.
- Strong problem solving capability.
- Team player.
- Robust and confident.
- Organised and able to multi task.
- Be available to work flexible shifts.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude
Yarra Ranges Shire, Victoria
We are looking for an experienced and motivated Administration Assistant to join our team.Key areas of the role include: Order processing, invoicing and receiving paymentsWholesale and Export ord...
We are looking for an experienced and motivated Administration Assistant to join our team.
Key areas of the role include:
- Order processing, invoicing and receiving payments
- Wholesale and Export order processing, including booking transport and management of Chep pallets
- Preparation of documents for Cellar Door orders to be sent overseas
- Weekly sales report generation
- Administration support to the Director, Chief Winemaker and Accounts
- General Administration duties and support to the Cellar Door and Kitchen
- Providing excellent customer service
- Dealing with customer enquiries both over the phone and electronically
- Managing online systems for Cellar Door and Restaurant bookings
Part-time hours: 20-38 per week
Application Deadline: 29/10/2020
Expected Start Date: 23/11/2020
Job Types: Part-time, Casual
Experience:
- administration: 3 years (Required)
- customer service: 1 year (Required)
Work Eligibility:
- Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)
Administrative Duties:
- Scheduling
- Running errands
- Stocking supplies
- Sorting and sending mail
- Answering and routing phone calls
Financial Duties:
- Processing expense reports
- Processing payments
- Billing
- Payroll
- Purchasing
Work Remotely:
- No
Rowville, Victoria
Let’s do great things, togetherFounded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better futur...
Let’s do great things, together
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.
Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.
Moda Health is seeking a Quality Audit Specialist in our Customer Service department. This position will provide accurate and quality audits through all Customer Service channels (online chat, Inbound/Outbound phone calls, internal/external emails and post contact surveys) for all lines of business within Moda Customer Service: Medical, Dental, Pharmacy, Benefit Help Solutions and Technical Support (specialty areas: EOCCO/OHP, Individual Membership OR/WA/AK, NCQA, Performance Guarantee Groups, Specialized, Medical Intake, Technical Support, COBRA, FSA and PERS); monitor customer contacts by selecting call recordings, voicemails, and emails, online chat transcriptions for services provided by Customer Service Agents, Technical Support Specialists, 3rd Party Vendors, Department Leads and trainees; ensure compliance with State (EOCCO/OHP), Federal (CMS) and internal policies are met; provide objective feedback to maintain quality assurance on all methods of contact for all lines of business and to provide ongoing training.
Primary Functions:
01. Audit Customer Service contacts using the approved criteria and NCQA guidelines. Ability to identify contact which require immediate coaching, follow-up and or correction.
02. Measure and evaluate individual performance with focus on customer service skills, accuracy and documentation of each contact type: inbound and outbound calls, external and internal emails, online chat and post contact surveys.
03. Ability to conduct in-depth audits for multiple lines of business as well as focused audits for NCQA, Performance Guarantee Groups, Trainees, EOCCO/OHP.
04. Handle multiple team and group assignments with different methods of contacts to audit and track daily.
05. Exercise good judgment, initiative and discretion in confidential and sensitive manners,
06. Evaluate audit results to identify trends and patterns, pinpoint issues and areas for improvement and recommend solutions and alternatives.
07. Identify and forward examples of high quality calls and poor calls to leadership team.
08. Transcribe calls and contacts as requested.
09. Assist with external email inventory on multiple lines of business.
10. Assist with post contact survey results and tracking.
11. Compile, track and publish reports based on audit results and monitoring of contact types. As well as track on a weekly, monthly and quarterly basis.
12. Perform other duties as assigned.
Are you ready to be a betterist?
If you’re ready to make a difference that matters, we want to hear from you. Because it’s time to discover what’s possible.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.
1. High school diploma or equivalent.
2. At least 12 months experience as a Moda CSR consistently exceeding level of performance or equivalent work experience.
3. Claim processing experience or prior customer service experience or other related experience such as medical/dental office experience.
4. Excellent reading, verbal, and written communication skills and ability to interact professionally, patiently, and courteously with customers over the phone and in person.
5. Good analytical, problem solving and decision-making skills.
6. 10-key proficiency of 105 wpm net on a computer numeric keypad.
7. Type a minimum of 25 wpm net on computer keyboard.
8. Ability to work well under pressure in a complex and rapidly changing environment.
9. Maintain confidentiality and project a professional business presence and appearance.
10. Knowledge and understanding of ODS administrative policies affecting claims.
11. Experience with Microsoft Office applications.
12. Must have current drivers license and access to vehicle in order to drive to provider demonstrations if needed.
13. Demonstrated consistent ability to comply with company rules and policies.
14. Maintain attendance above company standards.
15. Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate and thorough information in a fast paced environment.
Salary Comparison
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| Average | $51,538 |
| Range | $50K - $60K |
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| Perth | 9 / 39% |
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