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Customer Contact Officers
City of Charles Sturt
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We currently have an opportunity for 2 passionate, self-motivated individuals to join our Customer Contact team and be part of delivering an innovative experience that is effortless, delivered wi...

We currently have an opportunity for 2 passionate, self-motivated individuals to join our Customer Contact team and be part of delivering an innovative experience that is effortless, delivered with care and exceeds our customers’ expectations.   

Working as part of a dynamic team, you will ensure the first interaction with our customers over the phone, face to face and online is positive and professional, with a focus on building good relationships and offering unique and innovative solutions to provide the best customer experience. 

You will have a growth mindset, be a great problem solver and a collaborative team player who is flexible and open to new ideas and concepts and an excellent communicator, with a strong customer service and professional work ethic.

Experience in a customer service role involving cash handling and call centre is essential. 

Applications for this position should include a CV and a cover letter that addresses the following two questions (maximum length 3 pages):

  • Briefly outline a time when you identified and implemented a service improvement that enhanced the customer experience.
  • Outline your motivation in applying for this position and how you feel it would contribute to your long-term goals.

For any enquiries contact:

Catherine Matej on 8408 1383

Applications for this position close 5pm Friday 16 October 2020

Visit www.charlessturt.sa.gov.au for a copy of the Position Description and more information about this position.

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Customer Service Officer
Smaart Recruitment
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About the Role and Company:  An exciting opportunity has arisen to join a global Facilities and Asset Management Company in their Customer Service Operations Centre. Reporting to the Team Manager...

About the Role and Company: 
An exciting opportunity has arisen to join a global Facilities and Asset Management Company in their Customer Service Operations Centre. Reporting to the Team Manager, the Customer Service Officer is the first response for all incoming and enquiries from internal and external customers and contractors.
This company prides itself not only on the service to it's customers, but its contribution to the community also. Charity days, fundraising and a global inclusivity and diversity initiative.

There are two temporary opportunities available:
6.00am - 2:00pm, Thursday – Sunday. 
2pm – 10pm, Sunday - Tuesday

Please ensure you detail which opportunity you would prefer in your application.

Depending on performance, attitude and attendance, these roles will be converted from a temporary contract to permanent full-time positions.

Once you are in the role, you will be responsible for:
  • Managing all inbound enquiries from both internal and external customers and contractors ensuring client satisfaction.
  • Managing and prioritising all requests to the helpdesk to ensure all contractual obligations are met
  • Providing a high level of administration support
  • Accurate data entry and loading of job orders

To be successful you will:
  • Be a team player and work well both cohesively and autonomously
  • Have professional communication and interpersonal capabilities (written and verbal)
  • Possess a high-level attention to detail and phone mannerisms
  • Have reliable work ethic and aptitude in learning new knowledge
  • Have experience working in a customer service contact centre environment
  • Exemplary time management and problem-solving skills with an ability to think outside the box
  • A current Baseline Clearance will be highly regarded 

Your training will be based in the heart of Adelaide’s CBD and be located close to public transport and parking. After training you will be working from home, this is an amazing opportunity to sink your teeth into a Business to Business Customer Service position with huge variety.
You will be a part of a thriving and supportive culture where teams are encouraged to collaborate and share ideas in both informal and formal environment.

We are not going to throw you in the deep end either, there is a comprehensive training schedule with great coaching and learning opportunities.


If you a looking for a job where no two days will be the same then this one’s for you!


Please Submit your resume and Cover Letter addressing which position you would like to be considered for. If you would like to have a confidential chat about the role please call Lauren May on 8232 6008
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Job Coach - Contact Centre
MADEC Employment and Training
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MADEC is a successful, not for profit Australian organisation with over 400 employees providing service delivery across 58 offices in SA, VIC and NSW. We believe a job can change a life and we ar...

MADEC is a successful, not for profit Australian organisation with over 400 employees providing service delivery across 58 offices in SA, VIC and NSW. We believe a job can change a life and we are driven to help people in financial or social disadvantage. Through employment services, vocational training, labour hire, and other services and programs, we empower people; connect with support; enhance skills and confidence; and provide them with the opportunity to reach the goal of employment.

In response to the COVID-19 pandemic and the impact upon business and industry sectors we have established a Contact Centre to address the significant increase in people requiring employment and return to work support and assistance. As a result we are offering multiple Full-Time positions to be based within our centralised Contact Centre located in Glenelg, SA.

Key duties

  • Introducing newly registered jobseekers to MADEC services;
  • Complete Job Readiness Assessment tool and provide job search strategies
  • Upload and document all information onto MADEC software platforms
  • Coaching and mentoring participants to set goals by hosting individual appointments to assist with resume preparation, job searching tips, and upskilling opportunities
  • Maintain administration and monitor client progress required under policy and compliance frameworks using online and in-house systems

About You

Ideally you will have demonstrated experience in Employment Services and have a customer focused background with the right people skills to know how to effectively engage and motivate our jobseekers and help them to gain employment.  

You are confident but approachable with great negotiation skills, as well as possessing strong administration skills to monitor and report on client activities and requirements. A good knowledge of local jobs and employer needs will help you guide your clients in the right direction and you are motivated to achieve in a KPI-driven environment.

If you share our values, commitment to success and have a genuine desire to support people into employment this is the role for you!

What's on offer

You will be offered a competitive salary covered under an Enterprise Agreement with guaranteed increases. As a not-for-profit organisation you will have the ability to salary package up to $15,900 living expenses and $2,500 of meal entertainment expenses.

Closing date:  13th September 2020

To view the position description, go to www.madec.edu.au

Please note:  applications can only be accepted through this SEEK portal.

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Workforce Planning Real Time Analyst
Optus
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Company description:OptusJob description:About Us:Our team is responsible for defining and supporting the Voice & Digital service business in strategy, planning and delivery of demand response to...

Company description:

Optus



Job description:

About Us:

Our team is responsible for defining and supporting the Voice & Digital service business in strategy, planning and delivery of demand response to achieve outstanding service delivery against forecast, commercial and business targets. The team acts as the key interface between Service, Product, Delivery and Commercial to deliver and measure sizable business outcomes.

About the Role:

The role is responsible for end to end resource planning, budgeting, commercial lockdown & capacity planning. The role will maintain governance oversight of initiatives along with external impacts to manage the Service business to an optimal demand response strategy.

Additionally, the role will be responsible for tracking real time voice and messaging queues, teams and individuals daily real time adherence and co-ordinates appropriate staffing allocation and availability of call centre staff in order to achieve service level objectives; you’ll also monitor multiple sites to ensure optimal staffing levels.

Coupled with the above, you’ll also have primary responsibility for;

  • Adjusting intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
  • End to end management of workforce requirements, partner with IVR analysts to drive reduction in cost to serve metric
  • Completing root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness
  • Managing risks linked to Demand Initiatives and Programs impacting the SMB Service AOP Contact targets
  • Working with Continuous Improvement leads, the Operational SLT and external demand initiative owners to identify risks associated with their Initiatives
  • Understanding advances and trends in WFM / payroll to optimise processes and deliver substantiative transformative change
  • Tracking of all relevant costs (incl. functional, Opex and Capex) and any associated revenues/margin within agreed budget

About You:

You are a seasoned work force analyst who is skilled in excel and loves working with large datasets to draw out meaningful insights and actionable recommendations, ideally within a contact centre environment with a few years of experience in a forecasting / strategic planning capacity.  

You possess strong and thorough knowledge of the Service Structure, metrics and drivers and have proven ability to influence outcomes and gain support at an executive level with strong communication skills and the ability to understand and translate technical and systems terminology into ‘plain English’; you know when and how to tailor your communication for a diverse range of stakeholders.

You have proven ability to deliver under time constraints and external pressures with a strong desire to succeed. 

Additionally, you will also possess the following;

  • High level of drive and resilience and you thrive in a collaborative, complex and ever-changing environment
  • Demonstrated exposure/experience in transitioning WFM tools
  • Direct experience with demonstrated success and financial results leading programs
  • Developing and implementing new business metrics and reporting
  • Well-developed presentation skills with the ability to present complex information to a variety of audiences
  • Ability to work co-operatively within a team environment along with the ability to work independently displaying initiative and self-motivation
  • Persistence & resilient in their approach
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Demonstrate and display a high professional standard and work ethic
  • Advanced knowledge of all Microsoft Office applications, especially Microsoft PowerPoint and Excel
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90 x Call Centre Representative
Randstad - Business Support
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An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space.Join a BIG4 for a 6 month contract ...

An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space.

Join a BIG4 for a 6 month contract with the view to extend.

Your new company

This is your opportunity to join a nationally recognised bank!

Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where employees are valued and recognised for their efforts and commitment.

Your new role

  • As the first point of contact for customers, you’ll receive inbound calls regarding customers who may be experiencing financial hardship and challenging times
  • Consistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all times
  • Provide guidance and assistance to customers across a range of banking products and services
  • Learn and master multiple internal systems and software to use simultaneously
  • Endeavour to support and assist our customers while navigating them towards a suitable resolution

Your skills and experience

  • A customer-centric and service-oriented mind-set
  • Excellent communication skills, verbal and written
  • Pride yourself on your level of empathy and resilience
  • Previous experience in call centre or handling a high volume of calls
  • Positive and resilient professional focused on delivering the best possible results each and every day
  • A sound understanding and keen interest in banking and financial services

Your benefits

  • Enjoy the convenience of working close to home at Bedford Park and nearby public transport
  • An exciting opportunity to work within one Australia’s largest banking institutes
  • This organisation offers extensive and thorough training programs which aid staff learning and development
  • Great payrate of $32.03 P/H with overtime on offer

Applications:

Virtual Assessment centres will commence 06/10/2020.

All applicants must be available to commence employment on 03/11/2020.


If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Brophy and click 'Apply' now. Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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We found 10 Customer Service - Call Centre jobs. See more
Customer Solutions Specialist

Salary Comparison

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$51,538 /yr
Median Average:
$51,538


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Customer Solutions Specialist Salaries
How much do Customer Solutions Specialist earn in Australia? The average salary of Customer Solutions Specialist is $51,538 in Australia
$51,538 /yr
Additional Cash Compensation Information Icon
Average $51,538
Range $50K - $60K
Last updated October 16 2020
The average pay range for Customer Solutions Specialist is between $50K and $60K. Salaries vary from a low of $40K up to $70K per year. The average number of Customer Solutions Specialist roles advertised per month is 3 in Australia between November 2019 and October 2020.
What are the most common skills required to be a Customer Solutions Specialist? The most common skills required for a Customer Solutions Specialist are:
CRM Administration Building Communicating Administration Administrative Art Compliance Customer Relations Customer Relationships EcIA Excel Administrative Adva APAC Community Service Customer Service Dance Edge Email Excel Administration Career Development Cision Communicating CRM Customer Service EcIA Edge Email
See all 30 skills

These skills are most commonly found in Customer Solutions Specialist job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Adelaide?
See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Adelaide. See how they compare to the average Customer Service - Call Centre salary of $51,538.
BankSA
Adelaide (100%)
260

$46K-$56K

(($266))

$46K-$56K
(($266))
Datacom
Adelaide (100%)
152

$38K-$48K

(($7,720))

$38K-$48K
(($7,720))
Randstad - Business Support
Adelaide (100%)
78

$38K-$48K

(($8,094))

$38K-$48K
(($8,094))
Bupa
Adelaide (100%)
50

$40K-$50K

(($6,538))

$40K-$50K
(($6,538))
Programmed
Adelaide (100%)
48

$35K-$45K

(($11,538))

$35K-$45K
(($11,538))
Last Updated October 16 2020
Submit your resume for FREE to 3,848 Recruitment Agencies across Australia
How many years does it take to become a Customer Solutions Specialist?
Most candidates undertake an average of 7 years Call Centre & Customer Service prior to being appointed as a Customer Solutions Specialist.
Average Call Centre & Customer Service required to become a Customer Solutions Specialist
Last updated October 15 2020
Most candidates have on average 11 years working experience prior to becoming a Customer Solutions Specialist.
Average Call Centre & Customer Service required to become a Customer Solutions Specialist
Last updated October 15 2020
Where are Customer Service - Call Centre in Adelaide sourced from?
Customer Service - Call Centre are sourced from
these companies
Bred Bakery
Mcdonalds
Telstra
Boc Gas & Gear Darwin
AUSTRALIAPOST
Customer Service - Call Centre are sourced in Adelaide are most likely to be sourced from these schools
TAFE
Flinders University
La Trobe University
Macquarie University
Nagpur University
Last updated October 17 2020
Where are most Customer Solutions Specialist roles located in Australia?
Perth 9 / 39%
Sydney 5 / 22%
Brisbane 3 / 13%
Melbourne 3 / 13%
Wollongong 2 / 9%
Last updated October 10 2020
Which locations in Australia pay the most for Customer Solutions Specialist?
Sydney ($67K)
Hobart ($65K)
Melbourne ($55K)
Brisbane ($51K)
Wollongong ($50K)
Last updated October 16 2020