Photo of a Sales Administration

NEWS

Hiring Facts

At Staffing it is interesting to read some of the interesting stats from the recruitment industry. Whether you are a employment agency, employer or candidate you will be surprised and facinated with the following recruiting facts (Updated September 2018):

  • Just as the number of job opening can increase it often will decrease at an even faster rate if an economy is slowing down. Nothing is constant so the highest salaries are secured when unemployment rates are lowest. Rememnber however lock in your job and salary at the peak as you may be looking for work when the cycle dips. With approximately 84% of available jobs never advertised you should never stop career networking.
  • Many organisations use talent-management software to screen resumes that look at keywords to screen out up to 76% of applicants without ever looking at a resume or cover letter
  • The average cost of replacing a member of staff earning is $6,000 and $10,000.
  • It was reported of the 25,000 new hires 55% of them failed within 15 months and of these, 84% left because their attitudes did not align to that of the enterprise. Only 11% failed because of a lack of skills.
  • Organisations spend on average 5 and 8 seconds reviewing resumes, 1 grammar or spelling mistake and your CV will be thrown away. 73% of CVs are ignored if your email address is unprofessional.
  • Companies on average look for the consider the following traits before making an offer: 33% look for multitasking skills; 29% look for initiative; 19% look for creative thinking; and 14% look for something else in the candidate.
  • On average new staff take between 24 and 29 weeks to reach optimum productivity.
  • Phone interviews last 27 minutes and face-to-face interviews last 59 minutes on average. In a survey of 3,000 hiring managers, 33% claimed to know whether or not they would hire someone within 10 minutes. After that, it usually takes 1 day to 14 days to hear from the recruiters with their decision.
  • It is interesting to note that only 6% of unsuccessful candidates were given feedback that was moderately useful from hirers. Only 2% of candidates received valuable feedback.
  • companies report that 1 in 19 job offers (around 5%) are rejected by their first choice of candidate. Usually because they have received another offer, however often for many other reasons.

Sources :


At Staffing we recognise that a commitment to service customer service officer excellence can never waiver and needs to be as much about an organisation’s culture as a commitment to its stakeholders. Staffing has built a reputation for great recruit service and fantastic talent, the envy of many of our competitors. Call us on (07) 3733 1015 to discover how we can help turn your customer service agent challenge into a solution!

For more Customer Service Officer Career Advice see below additional resources to find the perfect job:

TRUSTED BY
  • subanu Logo
  • west field Logo
  • bmw Logo
  • fox Tel Logo
  • vodafone Logo
  • universal Logo
  • priceline Logo
  • qantas Logo
  • hp Logo
  • citi bank Logo