Customer Service Consultant
Universal Business Team Recruitment
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Location Icon Hobart

UBT Recruitment provides professional talent acquisition services to a broad network of SME businesses across Australia & New Zealand. We are currently partnering with a growing, family owned bus...

UBT Recruitment provides professional talent acquisition services to a broad network of SME businesses across Australia & New Zealand. We are currently partnering with a growing, family owned business based in Brighton, Tasmania seeking to recruit an enthusiastic and driven Customer Service Consultant.

The Company

Our client is a reputable Australian manufacturer and supplier, providing market leading building products to a large range of hardware stores and resellers across Australia and New Zealand. With many years of experience within the building industry, they pride themselves on delivering a high quality and innovative range of products along with exceptional customer service to Australian builders and tradies. Established in 1988, this family run business started off as a basic timber merchant in Tasmania and have since grown their client base to mainland Australia and NZ.

The Role

This is a fantastic opportunity for a service-oriented individual with exceptional customer service and order processing skills. Reporting into the Sales Manager, you will be responsible for facilitating and coordinating contact with customers and suppliers via phone and email with regards to orders, invoicing, freight and other general enquiries.

To thrive in this role, you will have excellent time management skills and strong attention to detail allowing you to process customer orders promptly and accurately.

Key Responsibilities Include:

  • Answering and transferring calls and providing a high level of service
  • Entering orders into the system for all warehouse locations and product lines (Melbourne, Brisbane, Hobart)
  • Organising and overseeing freight paperwork and bookings for all orders
  • Checking freight charge invoices for Accounts & Finance Manager and ensuring the most economical freight solution is utilized
  • Ensuring orders are dispatched on time according to our service promises
  • Invoicing of orders
  • Working and communicating with warehouse staff at warehouses to ensure service standards are maintained
  • Providing adhoc administrative support to the team

What we are looking for: 

  • Previous experience within customer service and order processing
  • Excellent written and verbal communication skills; someone who thrives on providing customers with a first-rate experience 
  • Proficiency in Microsoft Suite and MYOB
  • Have a level of integrity and accountability
  • Excellent relationship management skills
  • A team player with a strong one team approach to problem solving 
  • Wholesale or Retail knowledge of selling B2B is highly desirable

What is in it for you?

  • Work for a company where strong family values are at the core of their business 
  • A company where you will be valued and recognised for your contribution  
  • Join a forward-thinking organisation that celebrates success
  • Support and training provided
  • Lovely office space and onsite parking 

If you are a talented Customer Service Consultant who is keen to work for a National Supplier with a fantastic offering, we want to hear from you. 

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Customer Service Officer

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$53,005 /yr
Median Average:
$53,005


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Customer Service Officer Salaries
How much do Customer Service Officer earn in Australia? The average salary of Customer Service Officer is $53,005 in Australia
$53,005 /yr
Additional Cash Compensation Information Icon
Average $53,005
Range $50K - $60K
Last updated October 16 2020
The average pay range for Customer Service Officer is between $50K and $60K. Salaries vary from a low of $40K up to $70K per year. The average number of Customer Service Officer roles advertised per month is 2 in Australia between November 2019 and October 2020.
What are the most common skills required to be a Customer Service Officer? The most common skills required for a Customer Service Officer are:
Administration Administration Administration Administrative Administrative Administration Administration Administrative Administration Administrative Administration Administrative Administration Accountability Administrative Administrative Administrative Administration Administration Administration Administrative Administration Administration Administrative Activiti Administrative Administration Administrative Administration Accountability
See all 30 skills

These skills are most commonly found in Customer Service Officer job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Australia?
See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Australia. See how they compare to the average Customer Service - Call Centre salary of $53,005.
Hays Contact Centres
Sydney (100%)
482

$47K-$57K

(($818))

$47K-$57K
(($818))
Randstad - Business Support
Sydney (73%), Adelaide (18%), Brisbane (8%), Perth (1%)
445

$46K-$56K

(($1,506))

$46K-$56K
(($1,506))
Australia Post Group
Perth (39%), Brisbane (18%), Gold Coast (18%), Albury (15%) +3 others
412

$45K-$55K

(($2,250))

$45K-$55K
(($2,250))
Hays Talent Solutions
Melbourne (48%), Perth (30%), Brisbane (27%), Sydney (9%) +4 others
225

$46K-$56K

(($1,467))

$46K-$56K
(($1,467))
Citrus Group Pty Ltd
Sydney (64%), Gold Coast (18%), Newcastle (16%), Brisbane (2%)
365

$40K-$50K

(($7,763))

$40K-$50K
(($7,763))
Last Updated October 16 2020
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How many years does it take to become a Customer Service Officer?
Most candidates undertake an average of 5 years Call Centre & Customer Service prior to being appointed as a Customer Service Officer.
Average Call Centre & Customer Service required to become a Customer Service Officer
Last updated October 25 2020
Most candidates have on average 7 years working experience prior to becoming a Customer Service Officer.
Average Call Centre & Customer Service required to become a Customer Service Officer
Last updated October 25 2020
Where are Customer Service Officer in Australia sourced from?
Customer Service Officer are sourced from
these companies
Commonwealth Bank
St George Bank
Transurban
National Australia Bank
Safeway
Customer Service Officer are sourced in Australia are most likely to be sourced from these schools
TAFE
TAFE
TAFE
Swinburne University of Technology
Swinburne University of Technology
Last updated October 24 2020
Where are most Customer Service Officer roles located in Australia?
Melbourne 389 / 20%
Sydney 362 / 18%
Brisbane 268 / 14%
Adelaide 216 / 12%
Perth 202 / 10%
Last updated October 16 2020
Which locations in Australia pay the most for Customer Service Officer?
Canberra ($56K)
Cairns ($55K)
Hobart ($55K)
Sydney ($55K)
Albury ($54K)
Last updated October 16 2020