Customer Service Jobs In Melbourne

Now Displaying 60 of 99 Customer Service Jobs




  • Customer Service Officer - Browns Motors

    You will also undertake interesting and varied administration duties to ensure customer and work provider satisfaction....

    location Victoria Rd, Melbourne VIC, Australia


  • Outbound Sales Customer Service

    Sunlover Heating is the leading Pool Heating Supplier to the industry is looking for an organised, efficient team player with experience in outbound sales,...

    location Ferntree Gully Rd, Knoxfield VIC 3180, Australia


  • Customer Service Officer

    You will be expected to do quotes, sales orders and office related duties. Minimum 2 years Customer Services experience....

    location Brunswick Rd, Melbourne VIC, Australia


  • Customer Service / warehouse support all-rounder

    We will only consider applications with either of these qualifications. Helping to manage this busy showroom, customer sales, answering phone, unpacking stock....

    location Dunearn Rd, Dandenong North VIC 3175, Australia


  • Sales and Customer Service (Sports Division)

    If so, we have an exciting opportunity to learn skills in the world of sales and marketing in an environment of passionate and enthusiastic people....

    location Richmond VIC, Australia


  • Solution Specialist - Dynamics CRM

    Work with our Sales team to identify sales opportunities. You will have passion, credibility and experience to own the product relationships with counterparts...

    location Melbourne VIC 3000, Australia


  • 3PL Operations / Customer Service Coordinator

    A licence for Toyota BT Reach truck and forklift operation would be would be highly regarded. Most likely post-secondary qualified in logistics or business you...

    location West Melbourne VIC, Australia


  • Barista/Customer Service

    If you have a minimum 12 months experience as a Barista and would like to join the fabulous team at Croydon, Rowville or Boronia McDonalds this may be the...

    location Victoria Knox Ave, Rowville VIC 3178, Australia


  • Business Support Banker

    Business Support Banker Ongoing training and development Fast paced, business customer-centric role based in Knox (Wantirna South) Competitive salary Yes, were a bank. And yes, this is a banking position in our Business Customer Support team. But were not like regular banks “ and we dont hire regular bankers. So when we say were looking for Bankers to join our talented team in our Knox contact centre, what were really looking for is a people person. Someone whos really good at talking (and listening) to our customers. Someone wholl go out of their way to help our customers and thrive by solving their technical issues. So whats the job all about? This is a contact centre, phone-based role that will see you supporting our business customers. You will be taking calls from our existing customers including small to medium business owners and their team members who are having technical difficulties with our NAB EFTPOS facilities, HI-CAPS facilities - Merchants (Eftpos and Hicaps). Or you could be taking calls from our existing customers including small to medium business owners and their team members who are having technical difficulties with our online business banking platform “ Nab Connect. But theres a lot more to the job than that, because our customers are real people. And thats how we treat them. So we need someone wholl start worthwhile conversations, wholl find a way to help “ someone wholl build genuine and lasting relationships. Understanding a customers banking needs now and in the future is an important part of the job. And that starts with understanding who they are, and what they want. The details The role comes with an attractive salary, and youll also have the opportunity to earn incentives on top of that. Its full time and works on a rotating roster “ so we need you to be fully available between 7am-10pm Monday to Sunday. Don™t worry, you will receive your roster 4 weeks in advance and you will always work the same 5 days, with 2 consecutive days off. A career thats going places Our customers are really important to us, but so are our employees. Thats why we invest in our people by providing ongoing training and development “ so youll never feel unprepared. We will provide an initial training program which will equip you with the banking basics, and then provide ongoing training and support through up-skill programs to teach you specialist banking knowledge. Who are we looking for? Ask yourself, do these things apply to me? Do you Love to talk to people, lots of people, all day every day at work Like to navigate technology and can pick up and use different systems with ease See yourself, or have experience with, talking about merchant facilities and finances to our customers If the answer is yes, then apply now The fine print To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.

    location Melbourne VIC 3000, Australia


  • Customer Service Representative (Casual)

    ... Ravenhall we provide 12 courts badminton courts with two mat courts, 2 ... The goal of Ravenhall Sports Centre is to provide a platform for ...

    location Ravenhall VIC 3023, Australia


  • Sales and Customer Service (Sports Division)

    If so, we have an exciting opportunity to learn skills in the world of sales and marketing in an environment of passionate and enthusiastic people....

    location Richmond VIC, Australia


  • Casual Optical Assistant/Customer Service - Southland

    Experience in a fast-paced retail environment. Provide warm, genuine care for customers by identifying needs, offering exceptional services and ensuring...

    location Melbourne VIC 3192, Australia


  • Inbound Customer Service Consultant - Freight & Logistics

    The company services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel Hospitality,...

    location Melbourne VIC 3000, Australia


  • Customer Service Agent

    Customer Service Agent About the Role We are looking for reliable, confident team players with the drive and desire to succeed, people who are willing to go above and beyond to contribute to the success of the company. You would be handling customer service calls - answering customer enquiries and providing efficient solutions. Key Details Full-Time roles - 38 hours per week starting 3rd of June 2019 Must be available for 6 weeks of training Must be open to rotating shifts on a 247 roster (rotating 2 weeks during the day, 2 weeks during the night) Free onsite parking with 247 security patrol Fixed term contract - 12 months with the possibility of extension Skills Experience A customer service expert who thrives on ensuring best customer outcomes A reliable, driven individual that strives to meet and exceed expectations Confident in conversing with different types of customers Excellent relationship building and problem-solving skills Able to multitask, retain information and work well under pressure Essential Requirements Excellent listening skills and attention to detail Reliability and a positive ˜can do™ attitude Strong written and spoken communication skills Ability to quickly build rapport and provide quality service under pressure The ability to contribute and work as part of a team If you™re looking for a customer service role with room for you to grow, apply now About Our Company At Probe you will have the opportunity to really make a difference. Probe Group are Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3500 staff worldwide and are enjoying a period of sustained growth.

    location Melbourne VIC 3000, Australia


  • Customer Service Agent

    Customer Service Agent About the Role We are looking for reliable, confident team players with the drive and desire to succeed, people who are willing to go above and beyond to contribute to the success of the company. You would be handling customer service calls - answering customer enquiries and providing efficient solutions. Key Details Full-Time roles - 38 hours per week starting 3rd of June 2019 Must be available for 6 weeks of training Must be open to rotating shifts on a 247 roster (rotating 2 weeks during the day, 2 weeks during the night) Free onsite parking with 247 security patrol Fixed term contract - 12 months with the possibility of extension Skills Experience A customer service expert who thrives on ensuring best customer outcomes A reliable, driven individual that strives to meet and exceed expectations Confident in conversing with different types of customers Excellent relationship building and problem-solving skills Able to multitask, retain information and work well under pressure Essential Requirements Excellent listening skills and attention to detail Reliability and a positive ˜can do™ attitude Strong written and spoken communication skills Ability to quickly build rapport and provide quality service under pressure The ability to contribute and work as part of a team If you™re looking for a customer service role with room for you to grow, apply now About Our Company At Probe you will have the opportunity to really make a difference. Probe Group are Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3500 staff worldwide and are enjoying a period of sustained growth.

    location Melbourne VIC 3000, Australia


  • Customer Interaction Centre Officer

    Customer Interaction Centre Officer BSH Home Appliances Pty Ltd is part of the Bosch Home Appliances Group. We make life easier with our products which include cooking, dishwashers, laundry, coffee machines, refrigeration, floor care and food preparation. An international group with an annual turnover of more than 13 billion euros, we delight demanding customers all over the world with intelligent technology, excellent design and outstanding convenience of use. BSH Customer Service is currently looking for someone who is motivated, enthusiastic, does not shy from a challenge, is able to utilise own initiative as well as working with your team and thinks outside the box to come up with solutions to a wide range of problems for our customers. Always putting the customer at the forefront of their mind. (A real life Customer Service Hero) If this sounds like you and you are looking for somewhere you can take the next step in your career, come join our team Our team is filled with unique individuals all with one goal “ To resolve issues for our customers, constantly adapt, improve and aim for service excellence. You will be joining a great culture, friendly fun team going through a period of exciting growth. You will be exposed to the great four brands of Bosch, Siemens, NEFF and Gaggenau. BSH has established an exceptional reputation for delivering premium products and outstanding service. Your responsibilities will include Answer inbound phone calls emails regarding enquiries from consumers on product issues, spare parts and customer care requirements. Troubleshooting and assisting customers to resolve issues remotely. Arrange warranty repair requests by entering data into BSH service management system Provide recommendations to immediate Manager on resolution of consumer or technical service provider issues. Attempt first point resolution with customer to resolve inquiry. Skills and experience The ideal candidate will have proven experience working in a fast paced call centre environment. To be considered for this position, you will demonstrate the following skills and capabilities Essential Outstanding communication skills and phone manner. Strong customer service and first level complaint resolution skills. Intermediate PC skills (Word, Excel, Outlook) Ability to work in a fast paces environment. Efficient and accurate administrative skills. High attention to detail. Desirable Previous call centre experience Experience working in a similar environment Benefits and culture This is an opportunity to work in a close and supportive team who really make it a pleasure to come into work each day. Brand new office with nice chill out areas, foosball tables, BBQs and more. Significant discount on our appliances. Great location - no commuting to the city. Incentive programs, paid monthly. Subsidised In house massages. Subsidised local gym membership. Free Fruit. Subsidised Canteen Cafe. Extra ad-hoc team competitions to win vouchers and time off. Potential flexi-shifts. As a Customer Interaction Centre Officer, you will join us on a full time, permanent basis at our brand new head office in Clayton, Victoria, reporting to the Customer Interaction Centre Supervisor. To be successful for this role you will undergo full background and reference checks where relevant. To apply, please click APPLY and send your Resume and a Cover Letter outlining what you can bring to our team and what experience you have. Only those shortlisted will be contacted. www.bsh-group.com www.bsh-group.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Do you have experience working towards targets and KPIs? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

    location Melbourne VIC 3000, Australia


  • Work Order Scheduler - nbn

    Work Order Scheduler - nbn Entry-level Telecommunications opportunity 247 Work Order Management Centre (main operational hours 630am - 10pm) Start date 18th June 2019, Permanent Full Time 22.92 per hour + super Paid classroom training What We Do Amongst a vast scope of specialist work, we are a National Broadband Network (nbn) delivery partner responsible for an Operate and Maintain Master Agreement (OMMA). Our Work Order Management Centre provides work scheduling support and expert guidance to our sub-contractor workforce and other stakeholder groups in relation to OMMA activation, assurance and remediation order types. About The Role We are currently seeking reliable, flexible and motivated individuals to join our Work Order Management Centre (WOMC). As a Work Order Scheduler you will be responsible for field technician scheduling and route management, inboundoutbound phone calls, administration and data entry. Key Responsibilities Ensuring all scheduling and dispatching of work orders to field technicians is conducted efficiently and accurately Managing inbound phone calls and actions from field technicians Monitoring all work orders to ensure all activities are completed within the allocated window and mitigate risk of incomplete or difficult installations Collection and provision of accurate information from technicians Outbound phone calls to technicians to scheduleconfirm an installation appointment time Utilising both in-house and client computer systems to ensure dispatched work orders are accurately maintained to completion About You Available to commence 18th June 2019 Flexible and able to work on a 247 rotational roster Sound knowledge + keen interest in the Telecommunications industry (knowledge of the National Broadband Network and Its roll out program highly desirable) Motivated to work in a dynamic, high volume and fast paced environment Excellent problem solving skills and adaptability Experience working with, and delivering KPIs Excellent attitude, with a passion for delivering on your work Strong sense of urgency and accountability Excellent communication skills, customer service focus and ability to manage expectations Intermediate computer skills and ability to multitask systems Acute attention to detail How to Apply If this sounds like the role for you, click APPLY to submit your CV today. Please note, you will be directed to a page of screening questions which must be completed for your application to be considered further. JOIN THE TEAM THATS WINNING THE BIG JOBS

    location Melbourne VIC 3000, Australia


  • Work Order Scheduler - nbn

    Work Order Scheduler - nbn Entry-level Telecommunications opportunity 247 Work Order Management Centre (main operational hours 630am - 10pm) Start date 18th June 2019, Permanent Full Time 22.92 per hour + super Paid classroom training What We Do Amongst a vast scope of specialist work, we are a National Broadband Network (nbn) delivery partner responsible for an Operate and Maintain Master Agreement (OMMA). Our Work Order Management Centre provides work scheduling support and expert guidance to our sub-contractor workforce and other stakeholder groups in relation to OMMA activation, assurance and remediation order types. About The Role We are currently seeking reliable, flexible and motivated individuals to join our Work Order Management Centre (WOMC). As a Work Order Scheduler you will be responsible for field technician scheduling and route management, inboundoutbound phone calls, administration and data entry. Key Responsibilities Ensuring all scheduling and dispatching of work orders to field technicians is conducted efficiently and accurately Managing inbound phone calls and actions from field technicians Monitoring all work orders to ensure all activities are completed within the allocated window and mitigate risk of incomplete or difficult installations Collection and provision of accurate information from technicians Outbound phone calls to technicians to scheduleconfirm an installation appointment time Utilising both in-house and client computer systems to ensure dispatched work orders are accurately maintained to completion About You Available to commence 18th June 2019 Flexible and able to work on a 247 rotational roster Sound knowledge + keen interest in the Telecommunications industry (knowledge of the National Broadband Network and Its roll out program highly desirable) Motivated to work in a dynamic, high volume and fast paced environment Excellent problem solving skills and adaptability Experience working with, and delivering KPIs Excellent attitude, with a passion for delivering on your work Strong sense of urgency and accountability Excellent communication skills, customer service focus and ability to manage expectations Intermediate computer skills and ability to multitask systems Acute attention to detail How to Apply If this sounds like the role for you, click APPLY to submit your CV today. Please note, you will be directed to a page of screening questions which must be completed for your application to be considered further. JOIN THE TEAM THATS WINNING THE BIG JOBS

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Internal Sales Support

    Joining a team reporting to the State Manager VicTas the essence of this key role is to interpret and manage the Request for Tender process initiated through email, telephone and counter requests for information. Working in a fast paced environment and under-taking various tasks including customer queries, quotations and following up to monitor success you will also be required to engage with the customer to discussnegotiate potential outcomes. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a technical sales support role. Youll need a sound technical aptitude, be comfortable with ERP data systems and display interpersonal skills that will support the team and sales process. Enquiries are welcome, please contact Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne VIC 3000, Australia


  • Customer Service Operator

    Customer Service Operator Customer Service Operators x 2 (Casual) - Must be Flexible with hours Tullamarine location, free parking on-site Varying shifts between Sunday “ Friday 700am to 600pm The Company The Hudson Pacific Corporation is one of Melbournes premium food service companies, stocking over 4500 lines and supplying the trade across Melbourne. The Role Our Customer Service Operators are the first point of contact for inbound customer orders, processing sales orders primarily inbound but also outbound. The position also entails Processing customer sales orders Resolving customer enquiries Liaising between customers and departments within the business, including warehouse, transport and purchasing Proactively working with the sales team on promotions and incentive programs Administration and database management Arranging marketing material for salescustomers as requested Other tasks as directed by the Head of Sales and Marketing About You To be successful in this role applicants must Must have Call Centre experience minimum 2 years Have a strong commitment to workplace health and safety Have a reputation for being reliable Show the initiative to do whats required without being asked Exhibit a professional telephone manner when dealing with customers, suppliers and visitors Have the ability to communicate effectively Have proven experience in a customer service related environment Have a high attention to detail and ability to be assertive when needed The capability to manage tasks and work part of a friendly and dynamic team Be computer literate and have sound knowledge of basic Microsoft programs. Ideally the successful applicant will have a working knowledge of the Nexus Database Program. In return we offer stable employment, the opportunity to advance, and a base rate of 21.00hr + casual loading. If this role sounds like a fit for you, hit ˜apply and submit an application. No agencies please. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Are you available to work on a rotating roster? Do you have customer service experience?

    location Melbourne VIC 3000, Australia


  • Customer Service Operator

    Customer Service Operator Customer Service Operators x 2 (Casual) - Must be Flexible with hours Tullamarine location, free parking on-site Varying shifts between Sunday “ Friday 700am to 600pm The Company The Hudson Pacific Corporation is one of Melbournes premium food service companies, stocking over 4500 lines and supplying the trade across Melbourne. The Role Our Customer Service Operators are the first point of contact for inbound customer orders, processing sales orders primarily inbound but also outbound. The position also entails Processing customer sales orders Resolving customer enquiries Liaising between customers and departments within the business, including warehouse, transport and purchasing Proactively working with the sales team on promotions and incentive programs Administration and database management Arranging marketing material for salescustomers as requested Other tasks as directed by the Head of Sales and Marketing About You To be successful in this role applicants must Must have Call Centre experience minimum 2 years Have a strong commitment to workplace health and safety Have a reputation for being reliable Show the initiative to do whats required without being asked Exhibit a professional telephone manner when dealing with customers, suppliers and visitors Have the ability to communicate effectively Have proven experience in a customer service related environment Have a high attention to detail and ability to be assertive when needed The capability to manage tasks and work part of a friendly and dynamic team Be computer literate and have sound knowledge of basic Microsoft programs. Ideally the successful applicant will have a working knowledge of the Nexus Database Program. In return we offer stable employment, the opportunity to advance, and a base rate of 21.00hr + casual loading. If this role sounds like a fit for you, hit ˜apply and submit an application. No agencies please. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Are you available to work on a rotating roster? Do you have customer service experience?

    location Melbourne VIC 3000, Australia


  • Customer Service Representatives - Case Managers

    Customer Service Representatives - Case Managers Experienced Case Managers Needed Northern Suburbs Reputable Global Automotive Brand We seek customer-oriented individuals who thrive on managing customer concerns to resolution and making a positive difference to our customers. If you are truly passionate about customer service and possesses the following, this is the role for you Do you have¦ A proven ability to manage customer concerns to resolution through problem solving and a can do attitude? Excellent communication skills with the ability to work with various stakeholders? Teamwork, organisational skills and initiative? Contact centre experience in concern resolution (preferred but not essential)? What we offer? A great team culture and supportive environment. Onsite café and free onsite parking. The opportunity to be part of a globally recognised automotive brand. This is an excellent opportunity to work for a leader in its field and a global brand in a fun and focused environment. Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location Melbourne VIC 3000, Australia


  • Customer Service Representatives - Case Managers

    Customer Service Representatives - Case Managers Experienced Case Managers Needed Northern Suburbs Reputable Global Automotive Brand We seek customer-oriented individuals who thrive on managing customer concerns to resolution and making a positive difference to our customers. If you are truly passionate about customer service and possesses the following, this is the role for you Do you have¦ A proven ability to manage customer concerns to resolution through problem solving and a can do attitude? Excellent communication skills with the ability to work with various stakeholders? Teamwork, organisational skills and initiative? Contact centre experience in concern resolution (preferred but not essential)? What we offer? A great team culture and supportive environment. Onsite café and free onsite parking. The opportunity to be part of a globally recognised automotive brand. This is an excellent opportunity to work for a leader in its field and a global brand in a fun and focused environment. Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location Melbourne VIC 3000, Australia


  • Customer Service Representatives - Case Managers

    Customer Service Representatives - Case Managers Experienced Case Managers Needed Northern Suburbs Reputable Global Automotive Brand We seek customer-oriented individuals who thrive on managing customer concerns to resolution and making a positive difference to our customers. If you are truly passionate about customer service and possesses the following, this is the role for you Do you have¦ A proven ability to manage customer concerns to resolution through problem solving and a can do attitude? Excellent communication skills with the ability to work with various stakeholders? Teamwork, organisational skills and initiative? Contact centre experience in concern resolution (preferred but not essential)? What we offer? A great team culture and supportive environment. Onsite café and free onsite parking. The opportunity to be part of a globally recognised automotive brand. This is an excellent opportunity to work for a leader in its field and a global brand in a fun and focused environment. Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location Melbourne VIC 3000, Australia


  • Member Service Advisor - Direct

    Member Service Advisor - Direct CUA have a passionate and genuine desire to make a difference by helping our members enrich their lives. We want you to be part of our story. This is an exciting opportunity for a Member Service Advisor to join our vibrant call centre located in the heart of the Melbourne CBD. You will be the first point of contact for all inbound calls from members and be responsible for delivering an exceptional member service experience. This is a key role in the support we provide to our members. You will provide a superior level of service as well as identify opportunities to enhance our member experience through actively promoting our products and seeking opportunities to cross sell. This is a warm sell where we let our members know about changes and enhancements that may be of interest to them. You will enjoy engaging with our members to give them a personalised and tailored approach to banking. Please note this is a Part Time role working 20-25 hours per week across 5 days including weekends. You must be able to work on a flexible rotating roster from Monday to Sunday, doing shifts that fall between the hours of 8am to 8pm Monday through Friday and 8am to 4pm on weekends. About you You have solid contact centre experience in high volume inbound environments. Ideally you have a strong background in customer service, sales or retail preferably gained within the finance industry. You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards. You possess a working knowledge of Microsoft programs and the ability to quickly learn and navigate in-house systems and databases. A team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success. If you have your FSR Tier II qualification please let us know in your application We want you to shine. We™ll work with you to make sure your career with us is full of opportunities, challenges and highlights. We™ll give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love. Questions? Please contact James from the CUA Careers Team on 07 3552 4112. Please click the Apply Now button to apply. We are committed to workforce diversity, career development, Equal Employment Opportunity and workplace flexibility

    location Melbourne VIC 3000, Australia


  • Client Support Executive

    Client Support Executive The Australian Institute of Company Directors (AICD) is the world™s largest director institute and is committed to excellence in global governance. We make a positive impact on society and the economy through governance education, director development and advocacy. Our membership of more than 43,000 includes directors and senior leaders across 75 countries. We deliver a range of education, events and member services across the world. The Role We are seeking a Member and Client Support Executive to join the team in our Melbourne office on a permanent basis. The purpose of this role is to promote the renewal of membership through outbound calling and relationship management. To answer basic inbound member enquiries. Provide outstanding customer service to our members to improve member retention. Key Responsibilities Contact lapsed members by phone in order to promote their renewal of membership ensuring a consistent client-centric resolution of member client queries using the agreed scriptguidelines as appropriate. Ensure follow up actions are completed. Provide outstanding customer service and exhibit client centricity in all interactions with members and prospects Ensure service level standards are met and adjust any agreed scriptsguidelines in conjunction with the MCS Manager to ensure exceptional memberclient service. Escalate member client queries, complaints etc through the agreed process to the members™ MD Engagement Executive andor the Member Client Support Manager. Maintain records accurately on the Upbeat CRM, reporting as required to the Member Client Support Manager Ensure continuous improvement and collaborate with internal key stakeholders Maintain records of telephone interactions and follow up or assign as required Provide insightslearnings to enable more effective communication of value to members. Requirements To be successful in this role, you will have Minimum of 3 years of experience in a customer service role, preferably from a pre-dominantly outbound call centre in a corporate environment. Ability to quickly build rapport with members. Excellent communication and interpersonal skills problem-solving ability with a flexible approach. Computing skills especially CRM, MS Office Ability to work as a team member and as an individual. Excellent administrative organizational skills. Excellent attention to detail What We Offer We equip our people to succeed at AICD through our highly regarded learning and education programs. We have a range of attractive benefits designed to support and reward your career and lifestyle. For further information on what it™s like to work with us, please visit our Careers and LinkedIn Life pages www.companydirectors.com.augeneralheaderabout-uscareers www.linkedin.comschool35753 Please submit your updated resume and covering letter. We are an equal opportunities employer who welcome applications from a diverse range of candidates.

    location Melbourne VIC 3000, Australia


  • Service Coordinator

    Based in our offices in Southern Melbourne, the Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. This position is offered on a 12 month fixed term contract basis. There is a possibility it may lead to permanent in the future. What are the Home Care Packages? Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility. As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services. About the Role Receive calls routed from the Customer Service Centre in relation to customersexternal providers queries and responded to in a timely manner Respond to calls appropriately within scope of role and business rules Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately Ensure good working relationships with relevant stakeholders Respond to all communication from internalexternal customers in a timely, courteous and professional manner Be a central point of contact for team via Customer Service Centre What do we need from you? Excellent communication written and verbal skills Excellent computer skills with demonstrated experience in MS Office Demonstrated commitment and experience in providing high quality customer service A strong customer focussed approach to care Professional telephone manner Excellent organisational and time management skills and ability to work within limited timeframes Police Check (Valid within the last 3 years) Drivers Licence Previous experience in a similar role within communityaged care would be an advantage Why should you join Bolton Clarke? WorkLife Balance Access to salary packaging benefits “ increase your take home pay Career progression and development opportunities Private Health Insurance Discounts Employee Assistance Program Annual Flu Vaccinations Work with a dedicated and supportive team Most of all “ an opportunity to give back by contributing to the care and wellbeing of our clients Our People Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Our Story More services, supporting and enabling more people right across the country. That™s the reason RSL Care and RDNS came together. While some things change, some important things won™t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

    location Melbourne VIC 3000, Australia


  • Service Coordinator

    Based in our offices in Southern Melbourne, the Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. This position is offered on a 12 month fixed term contract basis. There is a possibility it may lead to permanent in the future. What are the Home Care Packages? Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility. As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services. About the Role Receive calls routed from the Customer Service Centre in relation to customersexternal providers queries and responded to in a timely manner Respond to calls appropriately within scope of role and business rules Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately Ensure good working relationships with relevant stakeholders Respond to all communication from internalexternal customers in a timely, courteous and professional manner Be a central point of contact for team via Customer Service Centre What do we need from you? Excellent communication written and verbal skills Excellent computer skills with demonstrated experience in MS Office Demonstrated commitment and experience in providing high quality customer service A strong customer focussed approach to care Professional telephone manner Excellent organisational and time management skills and ability to work within limited timeframes Police Check (Valid within the last 3 years) Drivers Licence Previous experience in a similar role within communityaged care would be an advantage Why should you join Bolton Clarke? WorkLife Balance Access to salary packaging benefits “ increase your take home pay Career progression and development opportunities Private Health Insurance Discounts Employee Assistance Program Annual Flu Vaccinations Work with a dedicated and supportive team Most of all “ an opportunity to give back by contributing to the care and wellbeing of our clients Our People Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Our Story More services, supporting and enabling more people right across the country. That™s the reason RSL Care and RDNS came together. While some things change, some important things won™t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

    location Melbourne VIC 3000, Australia


  • Service Coordinator

    Based in our offices in Southern Melbourne, the Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. This position is offered on a 12 month fixed term contract basis. There is a possibility it may lead to permanent in the future. What are the Home Care Packages? Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility. As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services. About the Role Receive calls routed from the Customer Service Centre in relation to customersexternal providers queries and responded to in a timely manner Respond to calls appropriately within scope of role and business rules Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately Ensure good working relationships with relevant stakeholders Respond to all communication from internalexternal customers in a timely, courteous and professional manner Be a central point of contact for team via Customer Service Centre What do we need from you? Excellent communication written and verbal skills Excellent computer skills with demonstrated experience in MS Office Demonstrated commitment and experience in providing high quality customer service A strong customer focussed approach to care Professional telephone manner Excellent organisational and time management skills and ability to work within limited timeframes Police Check (Valid within the last 3 years) Drivers Licence Previous experience in a similar role within communityaged care would be an advantage Why should you join Bolton Clarke? WorkLife Balance Access to salary packaging benefits “ increase your take home pay Career progression and development opportunities Private Health Insurance Discounts Employee Assistance Program Annual Flu Vaccinations Work with a dedicated and supportive team Most of all “ an opportunity to give back by contributing to the care and wellbeing of our clients Our People Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Our Story More services, supporting and enabling more people right across the country. That™s the reason RSL Care and RDNS came together. While some things change, some important things won™t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

    location Melbourne VIC 3000, Australia


  • Service Coordinator

    Based in our offices in Southern Melbourne, the Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. This position is offered on a 12 month fixed term contract basis. There is a possibility it may lead to permanent in the future. What are the Home Care Packages? Aligned with the Consumer Directed Care framework, the key aims of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility. As the Service Coordinator for Home Care Packages, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services. About the Role Receive calls routed from the Customer Service Centre in relation to customersexternal providers queries and responded to in a timely manner Respond to calls appropriately within scope of role and business rules Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately Ensure good working relationships with relevant stakeholders Respond to all communication from internalexternal customers in a timely, courteous and professional manner Be a central point of contact for team via Customer Service Centre What do we need from you? Excellent communication written and verbal skills Excellent computer skills with demonstrated experience in MS Office Demonstrated commitment and experience in providing high quality customer service A strong customer focussed approach to care Professional telephone manner Excellent organisational and time management skills and ability to work within limited timeframes Police Check (Valid within the last 3 years) Drivers Licence Previous experience in a similar role within communityaged care would be an advantage Why should you join Bolton Clarke? WorkLife Balance Access to salary packaging benefits “ increase your take home pay Career progression and development opportunities Private Health Insurance Discounts Employee Assistance Program Annual Flu Vaccinations Work with a dedicated and supportive team Most of all “ an opportunity to give back by contributing to the care and wellbeing of our clients Our People Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Our Story More services, supporting and enabling more people right across the country. That™s the reason RSL Care and RDNS came together. While some things change, some important things won™t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

    location Melbourne VIC 3000, Australia


  • Customer Service / Sales Consultant

    Immediate Start Friendly work environment Fulltime position Customer Service Sales Consultant Salary 50 - 55k The Green Centre “ Keilor Park, Vic The Green Centre has a fantastic opportunity for an enthusiastic and motivated person to work within our Keilor Park team. The Green Centre is a garden supplies company specialising in firewood, soil and mulch. This job would suit a person with a bright personality, and an eye for detail. This is a full time role Monday to Friday 800am “ 400pm. Reporting to the office manager your duties will include, but aren™t limited to answering phone calls and providing support in a professional manner responding to customer email enquiries typing up phone and online orders sales enquiries and assistance general administration as required Use of a CRM system Previous experience in customer service, Windows 7 and Excel is an advantage, but not a necessity as we are prepared to train the right person. Please send your CV Cover letter if you are interested in this position. Please no calls. Only successful candidates will be contacted. No agencies please To submit your application, please forward you resume in ˜word™ format by selecting œapply

    location Melbourne VIC 3000, Australia


  • Customer Service / Sales Consultant

    Immediate Start Friendly work environment Fulltime position Customer Service Sales Consultant Salary 50 - 55k The Green Centre “ Keilor Park, Vic The Green Centre has a fantastic opportunity for an enthusiastic and motivated person to work within our Keilor Park team. The Green Centre is a garden supplies company specialising in firewood, soil and mulch. This job would suit a person with a bright personality, and an eye for detail. This is a full time role Monday to Friday 800am “ 400pm. Reporting to the office manager your duties will include, but aren™t limited to answering phone calls and providing support in a professional manner responding to customer email enquiries typing up phone and online orders sales enquiries and assistance general administration as required Use of a CRM system Previous experience in customer service, Windows 7 and Excel is an advantage, but not a necessity as we are prepared to train the right person. Please send your CV Cover letter if you are interested in this position. Please no calls. Only successful candidates will be contacted. No agencies please To submit your application, please forward you resume in ˜word™ format by selecting œapply

    location Melbourne VIC 3000, Australia


  • Customer Service Attendant

    Job includes the preparation of the cakes into boxes for walk-in customers, preparation of Coffee for customers processing customer orders payments....

    location Melbourne VIC 3053, Australia


  • Customer Service / Internal Sales

    This role involves you manage a small portfolio of accounts with regular outbound sales calls to maintain and develop good ongoing business relationships with...

    location Tottenham Parade, Melbourne VIC 3012, Australia


  • Solution Specialist

    Work with our Sales team to identify sales opportunities. You will have passion, credibility and experience to own the product relationships with counterparts...

    location Melbourne VIC 3000, Australia


  • Customer Service All Rounder

    Hold a valid RSA Certificate. Promoting the centres competitions, parties and programs to customers. 1 year (Preferred)....

    location Sandown Rd, Springvale VIC 3171, Australia


  • Solution Specialist - Dynamics CRM

    Work with our Sales team to identify sales opportunities. You will have passion, credibility and experience to own the product relationships with counterparts...

    location Melbourne VIC 3000, Australia


  • Customer Service Officer

    To submit an application, which must address the key selection criteria listed in the position description and include a resume and cover letter, please click...

    location Melbourne VIC 3000, Australia


  • Customer Service Officer

    To submit an application, which must address the key selection criteria listed in the position description and include a resume and cover letter, please click...

    location Melbourne VIC 3000, Australia


  • Customer Service All Rounder

    Hold a valid RSA Certificate. Promoting the centres competitions, parties and programs to customers. 1 year (Preferred)....

    location Sandown Rd, Springvale VIC 3171, Australia


  • 3PL Operations / Customer Service Coordinator

    A licence for Toyota BT Reach truck and forklift operation would be would be highly regarded. Most likely post-secondary qualified in logistics or business you...

    location West Melbourne VIC, Australia


  • Solution Specialist

    Work with our Sales team to identify sales opportunities. You will have passion, credibility and experience to own the product relationships with counterparts...

    location Melbourne VIC 3000, Australia


  • Customer Service / Sales Agent

    Customer Service Sales Agent About the Role A great opportunity to work on behalf of Coles Liquor Group The nature of calls will be predominantly customer service related to corporate and consumer clients. We are looking for reliable, confident team players with the drive and desire to succeed. There is also an administrative component to this position which will require excellent attention to detail, written communication and organisational skills. You also get to taste wine on the job Key Details Part Time Roles 15 - 25 hours per week, commencing Monday 27th May 2019 Must be available for 5 business days of full-time training Monday to Sunday 1100 am - 8 pm Weekend penalty rates Rotating roster Skills Experience An interest in wine appreciation and their qualitiesproperties A reliable, driven individual that strives to meet and exceed expectations Confident in conversing with different types of customers Able to multitask, retain information and work well under pressure Essential Requirements Excellent listening skills and attention to detail Strong written and spoken communication skills Ability to quickly build rapport and provide quality service under pressure The ability to contribute and work as part of a team What is in it for you? Fun and interactive workplace culture Incentivesreward and recognition programs Hourly rate + On Target Earnings (based on reaching KPI™s) Multiple career progression opportunities About Our Company At Probe you will have the opportunity to really make a difference. Probe Group are Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3500 staff worldwide and are enjoying a period of sustained growth. How to Apply Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business. If you are interested in working for a fast-paced, innovative rewarding environment then click apply now

    location Melbourne VIC 3000, Australia


  • Customer Service Officer

    Customer Service Officer We put the customer first in everything we do, join a company with a global reach where you can be the difference. We value integrity with a commitment to building your career as well as encouraging a social and environmental conscience. Link Group is the largest provider of services in Australias superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management. Link Groups market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology. About the Role As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers™ expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement Our standard hours of operation are currently 8am “ 8pm Monday to Friday. Your flexible nature will suit a rotational roster- Best of all NO WEEKEND WORK required We are holding interviews with a view to start ASAP Skills and experience you will need to excel in this role As a flexible and multi-tasking consultant, you are 100 committed to bringing your best self and positive attitude to the role Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment Understand Link Group operates in the Superannuation Industry therefore embracing the challenges and following compliance and policy procedures Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career In return we will provide you A friendly, supportive and collaborative team environment with great energy An initial 4 week training class involving live call simulators A diverse and inclusive culture supporting national events- Mother™s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more Annual salary review Employee share registry offerings Exciting end of year themed celebrations Fresh fruit on every level twice a week and so much more Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally. At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment. Commitment Integrity Professionalism Respect Teamwork

    location Melbourne VIC 3000, Australia


  • Customer Service Contact Officer

    Customer Service Contact Officer About You You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals. Working in a structured target driven environment to meet expectations, as part of a team and enjoy fast paced environments. Working across multiple customer enquiries, processes, systems and computer screens. You value being part of a fun, dynamic and diverse work community. Your previous customer service and call centre experience will be welcomed. About the Role As a Customer Service representative with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Box Hill contact centre. The role is focused on providing outstanding service to customers, and assisting them with comprehensive solutions. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. Initially you will answer inbound calls however you will be upskilled to and work across other work types such as correspondence processing, outbound calls and debt collection. If successful, you will receive fully paid, training as part of your Induction and on-boarding to Serco. No previous Call Centre experience is required however you will need to have a high level of computer literacy, an engaging phone manner and a strong desire to learn new skills. To be successful in this role, you will have The highest levels of personal integrity and ethical behaviour, including the ability to adhere to strict security policies Full availability to work up to 38 hours a week, Monday to Friday, standard operating hours are between 700am and 800pm Previous Client or Customer Service experience A requirement to work to a rotating roster, which we aim to release two weeks in advance FULL Australian Citizenship and be prepared to provide suitable documentation for a thorough Security and Citizenship Check An ability to follow processes and solve problems, be motivated to provide great customer service to the public The ability to use two monitors and navigate through multiple computer applications servicing customer interactions About Us We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people™s lives every day. Join Us Youll be part of a diverse and social workplace with a strong team culture. We enjoy regular reward and recognition initiatives such as theme days, shared food and nights out. If this sounds like its for you, please apply now. We look forward to receiving your application

    location Melbourne VIC 3000, Australia


  • Customer Contact Consultant

    Customer Contact Consultant About You You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals. Working in a structured target driven environment to meet expectations, as part of a team and enjoy fast paced environments. Working across multiple customer enquiries, processes, systems and computer screens. You value being part of a fun, dynamic and diverse work community. Your previous customer service and call centre experience will be welcomed. About the Role As a Customer Service representative with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Box Hill contact centre. The role is focused on providing outstanding service to customers, and assisting them with comprehensive solutions. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. Initially you will answer inbound calls however you will be upskilled to and work across other work types such as correspondence processing, outbound calls and debt collection. If successful, you will receive fully paid, training as part of your Induction and on-boarding to Serco. No previous Call Centre experience is required however you will need to have a high level of computer literacy, an engaging phone manner and a strong desire to learn new skills. To be successful in this role, you will have The highest levels of personal integrity and ethical behaviour, including the ability to adhere to strict security policies Full availability to work up to 38 hours a week, Monday to Friday, standard operating hours are between 700am and 800pm Previous Client or Customer Service experience A requirement to work to a rotating roster, which we aim to release two weeks in advance FULL Australian Citizenship and be prepared to provide suitable documentation for a thorough Security and Citizenship Check An ability to follow processes and solve problems, be motivated to provide great customer service to the public The ability to use two monitors and navigate through multiple computer applications servicing customer interactions About Us We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people™s lives every day. Join Us Youll be part of a diverse and social workplace with a strong team culture. We enjoy regular reward and recognition initiatives such as theme days, shared food and nights out. If this sounds like its for you, please apply now. We look forward to receiving your application

    location Melbourne VIC 3000, Australia


  • Customer Concierge

    Customer Concierge Join a leader in the Aged Care and Disability Sectors Fast paced and dynamic culture Work amongst a high performing and supportive team Be part of a purpose- driven organisation committed to home and community care About Us Founded in 1986, Australian Home Care (AHC) has a diverse portfolio of business including Care Services which provide customised personal care and home help for people with disabilities and older adults, and specialist nursing services to people in their homes, workplaces and schools. AHC is a national business with over 2,000 employees across Australia dedicated to helping people live their lives, their way. (httpwww.ahcs.org.au). The Role A frontline role, the Customer Concierge is responsible for fielding incoming calls and emails and directing them to the most responsible recipient. With the highest level of Customer Service, they are to obtain essential information to facilitate the requests of existing client™s or appropriately direct potential new clients to key specialists to handle their query. Additional duties including administrative duties such as data entry, handling matters such as the renewals of client™s plans, carer preference updates among others will be required. This is a Fully time Position, located at our St Kilda Rd office. Key Responsibilities Timely first response to incoming calls and emails Data entry and admin support Essential Requirements Exemplary customer service skills Contact Centre Experience Well-developed interpersonal and written communication skills Ability to work with a high level of independence and autonomy Well-developed computer skills including Microsoft Office and databases Current National Police Check or willingness to obtain one Successful Applicant The successful applicant will have proven experience in a similar role working in a fast paced and challenging environment with the ability to hit the ground running. Applications To apply, please click the Apply button below. Please ensure you attach your cover letter and resume. AHC is an Equal Opportunity Employer Please be aware that only short-listed applicants will be contacted, however your application may be considered for future opportunities within Australian Homecare up to a period of 3 months Australian Home Care Services Pty Ltd www.ahcs.org.au Local call all Areas 1300 303 770 Local fax all Areas 1300 577 532

    location Melbourne VIC 3000, Australia


  • Student Services Officer - Part Time

    Student Services Officer - Part Time Start Date Monday, 3rd of June 2019 Footscray location “ very close to public transport Exciting opportunity to share in a vision of excellence, respect and accessibility About Startek-Aegis Startek-Aegis is a global outsourcing and technology services company committed to impacting clients™ business outcomes by focusing on enhancing customer experience across all touch points and channels. The combined entity has operations in 61 locations across 13 countries with more than 50,000 employees. The company services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel Hospitality, Consumer Goods, Retail, and Energy Utilities. About the role and responsibilities Reporting to the Student Services Team Leader, you will be responsible for providing first-contact resolution to students on a variety of topics including course information, administration, admissions, enrolment fees, scholarships and assisting with online enrolments and in using the Student Portal. You will provide accurate information with respect to course information and encourage prospective students to complete their applications and continuing students to re-enrol. Student contact will be via inbound and outbound calls, email and web chat. You will have a strong ability to build rapport and proactively resolve enquiries whilst providing a high level of customer service, resulting in an outstanding customer experience for students. This is an exciting and unique opportunity to be part of two market leaders and work with like-minded, motivated and skilled experts. In this role you will be required to, but not limited to Resolve all student enquiries in a timely, accurate and professional manner and escalate where appropriate to Senior Student Advisors Adhere to policies, procedures and contractual obligations Maintaining accurate records of student contact details in all relevant databases Ensure all individual and team objectives are met on an ongoing basis Achieve and exceed a variety of KPI™s including customer satisfaction, conversions, quality, average handle time and adherence To be successful in this role, you will ideally possess Previous customer service experience from within a call centre, retail, hospitality or similar environment Experience in a Student Services role “ highly advantageous An ability to identify and influence a conversion opportunity A passion for providing an outstanding customer experience with an emphasis on first contact resolution Exceptional verbal and written communication skills and a high attention to detail Resilience and an ability to handle pressure Strong ability to problem solve and resolve customer issues Time management skills with an ability to prioritise tasks Commitment, dedication and a willingness to continued learning An ability to work autonomously as well as contribute to and be part of a team environment A high level of computer literacy and technical ability In return, we will offer the successful candidate Start Date Monday, 3rd of June 2019 Footscray location “ very close to public transport Rotating Roster Monday to Friday, 830am to 600pm 12 month Fixed Term and Casual Contracts Fixed Term Pay Rate 20.91 phr + super + leave entitlements (pro rata) Casual Pay Rate 26.14 phr + super June, July, January and February are this contact centres busiest months and you must be able to commit to 35 paid hours per week Oustide of the busy months, you will be rostered approximately 21 paid hours per week 2 weeks full time classroom style training and 1 week full time ˜on the job™ style training Onsite café and various others in walking distance Reward and recognition program, Employee Assistance program, smart casual attire + more Opportunity to further develop your career Fun and supportive team environment Come join us Apply today to be part of a team who shares in two passions “ a love of education and exceeding customer expectations Aegis values your privacy. Please refer to www.aegiscareers.com.au to view our privacy statement. © 2018, Aegis Services Australia

    location Melbourne VIC 3000, Australia


  • Customer Service Officer - Cheltenham

    Current First Aid Certificate (Workplace Level 2). They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to...

    location Melbourne VIC 3192, Australia


  • Customer Service/Receptionist-Melbourne

    Excellent communicating skills, ability to gather useful information through short-time conversation or phone calls, keen to build a relationship with customers...

    location Melbourne VIC 3000, Australia


  • Customer Care Consultant

    Best known as the parent company of Mannys and Store DJ, it operates five retail stores in Melbourne, Sydney, Perth and Brisbane and has over 80 staff members....

    location Richmond VIC, Australia


  • Customer Service Reception

    The roles incorporates reception, sales and administration. We are hiring NOW and are excited to meet candidates who are happy to talk to members and interact...

    location Bellfield VIC, Australia


  • Customer Care Consultant

    Best known as the parent company of Mannys and Store DJ, it operates five retail stores in Melbourne, Sydney, Perth and Brisbane and has over 80 staff members....

    location Richmond VIC, Australia


  • Barista/Customer Service

    Have at least 1 year of experience as a Barista. Full-time, Part-time, Contract, Casual, Permanent. A cafe in Port Melbourne is seeking a Barista (we are...

    location Melbourne VIC 3000, Australia


  • Customer Service/ Call Center Representative

    Minimum 12 months experience working within the customer service space, preferably within a call center. Making phone calls for our customers....

    location Melbourne VIC 3000, Australia


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