Customer Service Jobs In Australia

Now Displaying 49 of 253 Customer Service Jobs




  • Customer Service Co-ordinator

    The company Masterwize is part of the Ecowize Group and was established 1985. Masterwize provides multi-location cleaning, property services and specialised one-off cleaning to more than 1000 sites across Australia. Were committed to client outcomes across a broad range of industries. Duties Actions include Recruitment and induction of commercial cleaners, back office support to the business in the provision of retail and commercial cleaning services. Co-ordinate with the Area Managers to identify vacancies in stores and the ability to prioritise tasks. You will be required to liaise with both the cleaners and clients on a daily basis as well as correlate payroll information once a fortnight to ensure the correct payment of cleaners. Must be able to demonstrate experience in all Microsoft packages. Key responsibilities Management of internal database. Recruitment of cleaners Australia wide. Complete necessary documentation for new hires. Communicate with clients and Area Managers and rectify grievances in a timely manner. Correct completion of spread sheets once a fortnight for payroll purposes. Follow up and reporting on cleaner attendance in respective states of responsibility. Requirements and skills Excellent computer skills are essential as you will be working on an electronic platform. Good communication skills and telephonic manner as you will receive a high volume of calls. Proficiency in English. Well-organised, attention to detail and responsible with an aptitude in problem-solving. A team player with high level of dedication. If you love working in a fast paced environment and problem solving apply now The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Success Representative

    Customer Success Representative Escrow.com, owned and operated by Freelancer Limited, is a global fintech industry leader in secure online payments, having handled over US3.5 billion in transactions buying and selling boats, cars, airplanes, jewelry, fine art, and even trips to the planned Aurora space station in 2021 Customer Success Representative for Escrow Support are responsible for providing the highest level of service to customers at all times. As a Customer Success Representative, you are the face and voice of the company, you will guide customers through the process of using our site and completing transaction. You will also reach out to the community, helping to on-board new users and spreading the word about our awesome business. Furthermore, you will speak with businesses from around the world, while also playing a crucial role in supporting and growing our Chinese user base. We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of one of the worlds safest payments platforms. Duties and Responsibilities Provides exceptional customer service at all times via phone calls and email. Review and answer Support tickets in a timely manner Handle and investigate customer issues and recommend solutions Effectively articulate complex information to a variety of technical and non-technical users Interact with our Customer support and Financial Operations team on a regular basis Identify and flag potential fraud issues Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy Promotes features and benefits of using Escrow.com Incorporates changes in work practices in response to changes requested by management Adheres to Escrow policies and procedures Actively contributes to team meetings, calibrations and training sessions Offers suggestions for improvement Performs other duties as required Requirements Exceptional English communication skills - written and verbal 2yrs+ of working in the Customer Service field Able to work flexible hours (Tuesday to Saturday work) Knowledge of customer service principles and practices Ability to express complex ideas simply and concisely. Self-starter Detail oriented and process driven Possesses excellent personal and customer service abilities Ability to work in a fast paced dynamic environment And we would love it if you have A degree or diploma in a businessmarketingcommunications, or related discipline Sales experience, particularly via phone, email and chat Experience with web based businesses Benefits This wont be a cog-in-the-machine job you will be joining a global technology company that is a meritocracy, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you. We also offer a fun atmosphere working with smart people in an awesome office with fully-stocked kitchens, social events, hackathons, and more. For more information see www.freelancer.comcareers

    location NSW 2000, Sydney NSW 2000, Australia


  • Employer Customer Service Officer

    Employer Customer Service Officer The purpose of the Key Employer Team is to deliver superior customer service to a major client™s Employers relating to their administration queries. The team will provide support, education and guidance to Employers through various communication channels such as inbound and outbound calls, emails, administration processing and site visits. This role is a great opportunity for a customer focused person who is looking for an opportunity to work for an award winning superannuation fund in a role with both administration and customer service responsibility. Key Accountabilities Answer employer queries in relation to their superannuation obligations and online tools Deliver high quality customer service across all communication channels within agreed service standard. This includes providing a superior administration service to the Fund, employers, payroll providers and members Liaise effectively with the LINK Employer Administration team to administer tasks and manage to completion Processing of contributions, data checking and written correspondence Proactively monitor and manage accounts to ensure up to date information and resolve outstanding requirements Enhance and strengthen relationships with the Fund through regular communication The above list of key accountabilities is not an exhaustive list and is subject to change depending on business needs. Essential Skills and Experience Available to work on a rotating roster between 8am to 8pm Exceptional telephone and verbal communication skills and a professional phone manner Superior written communication skills Demonstrated investigation, problem solving and dispute resolution skills Proven track record of consistently delivering exceptional results in a high performance culture Ability to work under pressure while achieving Key Performance Indicators (KPIs) Highly competent with Microsoft Office product suite (Excel, Word) Professional approach to work with an exceptional attention to detail and accuracy Ability to work autonomously and prioritise workload Previous experience in a customer service role RG146 desired About Us As a leading superannuation administration provider, Link Group is focused on providing innovative products which differentiate our Clients in the Pension and Superannuation industry. Due to our investments in people, processes and technology, Link Group™s superannuation business has become the choice of more than 65 funds, over 4.3 million Members and more than 400,000+ Employers. We now support Clients across all Superannuation Fund sectors including Government, Industry, Retail and Corporate. By accompanying our core Member and Employer administration with a full range of value-added services, we offer the most comprehensive superannuation solution on the market. Link utilises the scale, adaptability, focus and ease of use of our proprietary systems in conjunction with our integrated analytics offering to deliver active intelligence and continue to innovate and grow with Member and Employer needs. At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment. Commitment Integrity Professionalism Respect Teamwork

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    ZIMMERMANN is one of Australias leading and most respected fashion designer brands. Zimmermanns ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers, both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, online, and internationally including New York, Los Angeles, Miami and London. ZIMMERMANN also upholds a well-established wholesale business internationally with an enviable list of major stockists including Net-a-Porter, Barneys, Saks Fifth Avenue, Selfridges, Harrods, Le Bon Marche, to name some. ZIMMERMANN is currently seeking a Customer Service Representative to join the Online team on a full-time basis. Based in our Head Office in Rosebery and reporting to our Customer Service Manager, this role will be responsible for providing exceptional customer service via email, phone and live chat to the Zimmermann Customer. The successful candidates responsibilities include, but are not limited to First point in contact between Zimmermanns Online business and its customers Building solid customer relations through a high level of customer service satisfaction via email, phone or live chat Assist in developing the online loyalty database Monitor and respond to customer enquiries and feedback in a professional manner Liaising with third party logistics providers To be successful, you will have previous customer service experience and rapport, an ability to multitask and have a genuine passion and understanding of luxury designer fashion. Additional requirements Excellent written and oral communication skills Bilingual language is an advantage Computer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk and Magento Have flexible, open availability, with the potential to be rostered on day and night shifts and on weekends Reliability and punctuality Flexible and able to quickly and effectively change priorities and direction High attention to detail This is an exciting, dynamic, fast-paced opportunity to join a well-respected global fashion business Only short-listed applicants will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Rep- Part-Time (2-3 days p/w)

    Customer Service Rep- Part-Time (2-3 days pw) Our Business Laser Clinics Australia (LCA) is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections and Skin Treatments. Our business was recently acquired by one of the world™s largest Private Equity firms (KKR) who have invested to support the next phase of LCA™s growth journey. LCA have set a new benchmark for service in the industry by making it easy for Australians to feel great about themselves. We currently have over 120 franchised clinics around ANZ, and we expect to significantly increase our presence both domestically and offshore over the next 3-5 years. At LCA, we offer you a dynamic workplace culture where you™ll have a genuine opportunity to feel valued for your unique ideas and capabilities. You will be joining the market leader at a thrilling time as we grow into international markets. The Opportunity We are seeking a Part-time Customer Service Representative to join our busy Skinstitut supply chain team. Responsibilities will include Product enquiries Order processing Customer interaction (phone email) support Primary contact on new lead opening order tracking Website updating Daily sales reporting Daily banking General office support About You Excellent interpersonal, communication and presentation skills Excellent organisational and administrative skills with accuracy Ability to prioritise and multitask Process orientated Customer oriented A keen interest in the health, beauty and cosmetics industry Benefits Fast-paced and dynamic working environment Great benefits and company culture Thrilling private equity environment Close to transport parking AUSTRALIAS MOST EXPERIENCED CLINICS

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative About us The Winning Group is more than just appliances we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Home Clearance, pureplay online retailer Appliances Online and national logistics and installation business Winning Services. Our mission is to provide the best shopping experience in the world, which means that even if something goes wrong, we still do everything in our power to turn the customer experience into a positive one The Customer Experience team is responsible for bringing this to life, and their ongoing focus is to turn the few detractors that we have into promoters About the Role Customer service isnt a strong enough phrase for us. We aim for unrivaled care. It means saying no to simple customer satisfaction, and saying yes to impressing every single customer. It means throwing the ˜rulebook of expectations™ out the window, and doing whatever it takes to deliver an unforgettable customer experience. If youre the kind of person who loves a challenge, and loves to solve problems for people, then this might be the team for you. Our Customer Experience team have all ruling power across the group to make things happen and to wow our customers, and theyre the escalation point for all our businesses. Your excellent written and oral communication skills will mean you can handle even the most pressured situation with a calm, professional and helpful manner. Lets be honest, sometimes things go wrong, and our customers will look to you to find a solution. What your day to day will look like Answer customer issues and concerns via phone or email. Some might just be a quick answer, others you might work towards a solution for a few weeks. Most importantly though, you own each case youre given, which means you get to see it all the way through Youll talk to almost everyone in our business - from buying, to drivers, to warehouse, to sales to pull whatever strings you need to solve a problem Youll be shown our customer service measurement system (NPS) and youll keep an eye out for awesome shout out results and problems that you can fix Youll aim to measure every customer™s experience through follow up surveys, phone calls and emails Youll have a bit to do with our social media platforms, providing excellent customer service online. As a team youll also keep an eye on review sites and other customer feedback channels A bit about you Excellent written and oral communication skills Ability to learn and master a new system quickly Strong organisational skills to manage multiple customers and tasks Outstanding customer service skills Excellent problem solving skills are a MUST And what makes us awesome? Were agile, dynamic and aim to push boundaries - on top of our century long history, we are leading the way for innovation in the Australian retail industry Youll have the opportunity to really make a difference for each of our customers - we say yes in a no world We have table tennis, a pool table, darts board and gaming consoles We have an outdoor deck with a BBQ - great for breakfast Product discounts Casual dress code - did someone say jeans your favourite hoodie? You will really be part of a family - we are a family-owned and family-run business The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have customer service experience? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Operations Specialist

    Customer Service Operations Specialist Stake is changing the game in share trading. We make it simple, easy and cost effective to buy and sell US listed shares - opening up the US stock market to those outside the US like never before. We are growing quickly and expanding to New Zealand, United Kingdom, Brazil and the rest of the world. The role You are passionate about financial markets and the opportunities it brings, as well as being relentless in providing an exceptional experience to every customer. Having launched in Australia two years ago, we have thousands of engaged customers who use Stake every day to trade US listed shares. You role is to ensure that every customer receives the Stake experience throughout their whole journey. You will help grow Stake into an internationally recognised platform that democratises the US stock market, from Sydney, Australia. We are a team of high performers who provide best access to the US markets for those outside of the US. What we are looking for You™re commercially minded and ready to roll up your sleeves to drive our business forward. We hire people that are hungry for success, and failure doesnt scare you. If you™re not afraid to be great, we are interested. You have an entrepreneurial spirit, want to change the game, and thrive working in a dynamic work environment. Your core responsibilities will be - Be the primary contact for our amazing customers, helping them throughout their trading journey creating a seamless experience for them. - Managing the operational aspects of the business by exceptions, chasing up customers - Always look for ways to improve and automate the experience and work with the Stake team and our partners to deliver on it. - Maintain our content library so that customers can find the answers to their questions without having to contact us directly. - Keep on top of US market news and write content for our customer base - Analyse market trends to come up with content for news channels - Represent Stake at talks market events This role is perfect for you if you are Passionate about the markets A proactive problem solver who takes initiative thrives in a fast-paced environment Available full-time Want some real work experience in a fast-growing startup About Stake Stake is a growth company that is looking for great talent that is relentless about building growing a great business. Stake offers exposure to the fintech space, a fast-paced work environment and an electric atmosphere for professional development. No matter the location, or the role, every Stake employee shares one mission to provide access to the US share market across the globe. Stake is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Botany

    Join a new and expanding name in the Car Rental Industry Tripz Car Rentals is a new competitor in the Car Rental Industry, servicing Sydney Airports as well as Melbourne, Brisbane, Hobart and Perth We are looking for customer focused, high performing Customer Service Representatives to join our Botany team and help expand the Tripz brand in the car rental Industry. Role and Responsibilities You will be responsible for providing exceptional customer service and sales to our Sydney clients. As the face of Tripz Car Rentals your duties will include Meet and greet our customers at Sydney Airport and transport them to site Complete rental and return transactions efficiently and accurately Vehicle inspections and maintaining hire standards Offer Tripz additional rental options to our valued customers Ensure overall customer satisfaction by resolving issues Be involved in reservations of rental vehicles and any additional requirements Work as part of a new and energetic team Requirements To be successful in this position, our new team member will be able to demonstrate the following Excellent communication skills and a positive attitude Previous experience in customer service experience in rental industry preferred Computer skills are essential Flexibility of working hours (7-day shift work including weekends and public holidays) You must hold a full and current driver™s license Benefits In return for your hard work and dedication, you will be rewarded with Full training Company uniform Great team environment Career development opportunities The application form will include these questions Do you have customer service experience? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    We are looking for a motivated individual to join our Sydney team. This is a full time position available for an immediate start The role involves coordinating works, liaising with customers and resolving emergency jobs. What you will need for the role Ability to work in a reactive environment Logical problem solving skills Reliable, enthusiastic with a strong work ethic, tech savvy and systems orientated The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Administration

    Customer Service Officer - Administration About HCF HCF is Australias largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We™re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we™re committed to investing in the health and happiness of both our members and our people. About the role Your new role as Customer Service Officer will see you working as part of the close knit team in our diverse Membership Department. Reporting to the Member Maintenance Manager, you will provide a high standard of service to HCF™s EziPay Members (members who use the direct debit platform) and to maintain accurate membership and payment records for direct debit transactions. This role will be a blend of phone based customer service (speaking with HCF Members and internal customer facing departments) and a high volume of administration. Are you the one we are looking for? Do you have demonstrated excellent customer service skills? Have you experience with customer management? Are you good with numbers and confident in account reconciliation? Do you have good attention to detail and organisation skills? Are you proficient in Microsoft Office and comfortable with Excel? Are you comfortable handling complex customer enquiries Are you a good communicator “ both verbally and in writing? In addition to the salary offered, HCF have a number of employee benefits including Discounts on health insurance and other insurances Family and friends day Study leave Parental leave scheme Developmental opportunities Comprehensive training and ongoing support We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. Then youre sure to enjoy this position. If youre ready to make a difference to your career as well as HCF please apply now.

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre - Investigations and Debt Collections

    Call Centre - Investigations and Debt Collections Investigations and Debt Collections We are looking for a confident, persuasive self-starter who likes a challenge. As a Customer Relationship Specialist you will be at the forefront of our business by delivering a high quality service to our customers. Who are we? Complete Credit Solutions is an Australian owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans and car finance. We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us We currently have training inductions available for both July and August 2019. We are in spacious offices just a short stroll from PARRAMATTA and SUTHERLAND train stations. You have the option to choose which office you would like to work at. We are looking for individuals who have the following abilities Strong interpersonal and communication skills Ability to work in a faster-than-average pace Precise, thorough and conscientious Ability to work repetitive steps, yet enjoy different outcomes Competitive personality and results focused Ability to always remain professional and respectful and cooperative Desire to work in a stable and structured environment Respects company policies and procedures If you are resilient and determined to succeed this position is perfect for you What we will provide to you 3 paid week training and induction program Clarity of tasks and duties Opportunities to work in team and individual environments Ongoing learning and development support throughout your entire career with CCS. We believe knowledge is power in this industry. Learn specific, high-quality skills that you will take with you through life Opportunities for career development based on merit Attractive salary + superannuation packages, coupled with uncapped monthly and quarterly bonus incentives. The potential to make extra money is limitless A stable and structured work environment, where all employees are valued. What do you need to do now? If you are interested in this exciting opportunity, please click on the appropriate link to apply and include a cover letter. Only short listed applicants will be contacted. Please no agencies. Due to the sensitive nature of this role, police and reference checks will be conducted, however this will not affect your ability to apply. Complete Credit Solutions promotes a positive culture and worklife balance and is an equal employment opportunity employer. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Customer Service Consultant Since its foundation in 1932, Breville has grown with changing lifestyles and technologies, and has evolved to become one of the most iconic Australian organisations known today. With an impressive list of internationally recognised products under its belt, The Breville Group are responsible for some of the worlds most innovative and premium products, such as those offered across the Breville, Kambrook and Nespresso ranges. The Position We are seeking a reliable and motivated Customer Service Consultant to work at our Head Office in Alexandria. In this role you will be responsible for delivering the highest level of customer service to our retail partners. You will ensure all calls, enquiries, orders and returns are responded to in an accurate, friendly and efficient manner. You will also be responsible for processing returns and data entry. This role is on a full time, permanent basis. Current hours of work are Monday - Friday 900am - 500pm, however it is expected that this will change to a 6am - 2pm or 11am - 7pm roster in the near future. To be successful in this role you must have proven experience in a fast paced customer servicecall centre environment. You will also be able to demonstrate excellent communication skills with the ability to solve problems and manage customer interactions to satisfy customer needs. You will also have Intermediate skill level in Microsoft Office, Outlook and Web search engines Previous data entry experience Experience in Microsoft AX would be an advantage. In return for your hard work and dedication you will be valued and appreciated for your contribution to the Breville global family. We are a strong supporter of growth and development within our ranks and offer a competitive market rate remuneration package as well as various employee benefits including great staff discounts on all our electrical products To Apply Come and make your mark with this global leader by applying today via the Apply Now button. You must have full work rights for Australia to be considered for this role. Breville Group is proud to be an Equal Employment Opportunity Employer

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Officer, Medical Devices (12 month contract)

    Opportunity awaits for a Customer Care Superstar to put their mark on this growing organisation 150 years of making life sound better As an industry leader, GN Hearing is one of the fastest growing hearing technology innovators globally and in the Australasian market. GN Hearing has a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and our team. We are looking for a Customer Care Superstar to join our energetic, growing organisation to help ensure our Customers receive only the best experience. This is a 12 month, full time contract, with the potential for permanency. Each day you will be Attending to customer queries by phone and email Talking directly to medical professionals Maintaining communication across manufacturing, inventory, sales and customer care Talking directly to patients when required, being the first point of contact Entering orders To be successful in this role, you will need to be a team player and possess exceptional written and verbal communication skills, attention to detail, and fast, accurate data entry skills. You will demonstrate adaptability, be comfortable working in a fast-paced environment and be able to demonstrate strong problem-solving skills. Here at GN we are passionate about our Customer Experience and we are looking for an energetic, positive person with a can-do attitude who puts the customer at the heart of everything they do. If this sounds like you, apply now Please note that we will only accept applications from those with full Australian work rights. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have experience in a data entry role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Member Services Consultants

    Member Services Consultants About Us There arent many organisations in Australia that can lay claim to such a long history or to being Australias first registered health fund, but we can. rt health fund is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. About the role rt health is looking for Member Services Consultants to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund by either phone, general e-mail or occasionally face to face at our Surry Hills office. Some of the daily duties and responsibilities include To assist current and potential members in all forms of member communication Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day Deal with correspondence in a timely and accurate manner Provide a high level of professional customer service Undertake training, development and multi-skilling as required Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry code of conduct Develop and maintain comprehensive knowledge of the funds products, operations, services, rules and benefits Requirements The successful candidate will possess multiple of the following Previous experience in a similar role Exemplary customer service skills Well developed written and verbal communication skills Ability and willingness to learn the products, operations, rules and benefits Problem solving skills These roles are on a full time basis Monday - Friday and hours will range from 830am - 600pm. Formal classroom style training will commence for 3 weeks commencing 22nd July 2019 and you must be available during this time Monday - Friday 830am -500pm. Whats next? If you think this role is for you, then please click the Apply Now button and attach your resume. In return, we offer a good worklife balance, a range of benefits such as discounted health insurance and a friendly, fast-paced working environment. No agencies please - we have this one covered.

    location NSW 2000, Sydney NSW 2000, Australia


  • Member Services Consultants

    Member Services Consultants About Us There arent many organisations in Australia that can lay claim to such a long history or to being Australias first registered health fund, but we can. rt health fund is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. About the role rt health is looking for Member Services Consultants to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund by either phone, general e-mail or occasionally face to face at our Surry Hills office. Some of the daily duties and responsibilities include To assist current and potential members in all forms of member communication Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day Deal with correspondence in a timely and accurate manner Provide a high level of professional customer service Undertake training, development and multi-skilling as required Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry code of conduct Develop and maintain comprehensive knowledge of the funds products, operations, services, rules and benefits Requirements The successful candidate will possess multiple of the following Previous experience in a similar role Exemplary customer service skills Well developed written and verbal communication skills Ability and willingness to learn the products, operations, rules and benefits Problem solving skills These roles are on a part time basis Monday - Friday and hours will range from 830am - 600pm. Let us know how this might work for you. Formal classroom style training will commence for 3 weeks commencing 22nd July 2019 and you must be available during this time Monday - Friday 830am - 500pm. Whats next? If you think this role is for you, then please click the Apply Now button and attach your resume. In return, we offer a good worklife balance, a range of benefits such as discounted health insurance and a friendly, fast-paced working environment. No agencies please - we have this one covered.

    location NSW 2000, Sydney NSW 2000, Australia


  • Outbound Service Retention Consultant

    Outbound Service Retention Consultant LSH Auto Australia is seeking a passionate and motivated Outbound Retention Consultant to join its growing Customer Contact Team. In this fast paced environment you will be working with existing customers and responsible for delivering an exceptional customer experience, maintaining service loyalty and supporting the overall ownership life cycle. Your duties will include Outbound service retention calls Outbound customer follow up calls Over the phone customer service Building strong relationships between customers and the dealership Maintaining customer records Inbound overflow service bookings as required As the successful candidate, you must have Extensive Call Centre experience Call centre outbound call skill to secure service bookings Capability to make high volume calls Confident phone manner with good communication skills Customer service skills good attitude to assist customers Excellent computer skills, ability to use multiple screens Reliable, with strong work ethic Self-motivated team player If you feel you are a strong candidate for this challenge please submit your resume below. Only candidates meeting our selection criteria will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Agent

    About our business... We are a financial services business conveniently located near public transport in North Sydney. Our member based offer gives everyday senior Australians access to affordable financial services. We are fast heading into an accelerated growth phase and need to resource up. In this role you will... Have direct contact with our members to respond to queries, identify individual needs and provide solutions Provide professional and timely customer service to our members via phone, webchat and email Answer inbound and make outbound calls to our members Be empowered to develop great member relationships Provide accurate and detailed information about our product offerings Maintain customer records using our CRM system To be successful you will need¦ A flair for solving problems and finding practical solutions A track record in delivering great customer experiences Effective communication skills “ both verbal and written An eye for detail and can produce good quality work Proven ability to work autonomously and collaboratively The attitude and work ethic required to be an effective member of a small team. And... Previous experience within customer service call centre roles (financial services preferred) To be available to work at least 4 days a week, between the hours of 10am-4pm (we can be flexible for the right candidate) Benefits and perks Conveniently located in North Sydney. Our business hours are currently 9-5pm on weekdays only. We have regular team building activities, open leadership and a great team environment. If you are excited by working in a start-up that is founded on the principle of profit with purpose “ apply now. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Coordinator

    The role is based in our McMahons Point office, within walking distances from North Sydney Station, McMahons Point Wharf and local buses. Our Customer Service Coordinator has a highly pivotal role in the company. They are responsible for optimum customer satisfaction through accurate order fulfilment, sales team support, and customer service. We can assist in your knowledge and understanding of our product range, but experience related to the wine industry or hospitality would be highly regarded. Preferred hours between - 8am - 2pm Monday - Friday Some of the primary duties and responsibilities include Order entry fulfillment for our Australian customers (B2B B2C) Monitoring managing back orders Maintaining customer accounts by keeping records up to date Liaising with third party logistics companies to ensure timely and accurate deliveries Creating credits returns when required Attending to inbound internal and external inquiries through various channels Providing general assistance and information to our national sales team and customers General administration (creating items, managing breakage and return reports, managing office sample stock etc.) Processing e-commerce sales and communication through the company website The ideal candidate will have Exceptional accuracy and attention to detail Excellent interpersonal and customer service skills Analytical thinking and problem solving skills Excellent communication skills (both written and verbal) Demonstrated initiative and have a proactive attitude Ability to prioritise workload autonomously to meet numerous deadlines Prior experience in logistics andor inventory control highly regarded Good knowledge of Microsoft Office programs a must Knowledge of NetSuite advantageous Equal opportunity employer. We look forward to your enquiries and applications, which can be sent to Corynne, accountssinglevineyards.com You must have the right to live and work in Australia to apply for this job - applicants on working visas will not be considered. Please do not contact us if you are a recruitment agency. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in an administration role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Co-ordinator

    Customer Support Co-ordinator Work for an Iconic Australia Company Free-onsite parking Based at Rydalmere As a leading global manufacturer and an Iconic Australian brand, Rheem are committed to delivering technical product excellence and industry best practice standards. Its an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact peoples lives every day. Why work for us Work for an Iconic Australian Company Free On-site parking Subsidised canteen Work closer to home - Based at Rydalmere An opportunity has become available for an experienced Customer Service Representative to join the Rydalmere Solar Customer Support Team. This role is responsible for providing a comprehensive range of sales and service related assistance to key customer segments, including Rheem Solar Specialists, Solahart Dealers and Building companies to support the purchase of products and to co-ordinate Solar hot water and PV installations. Specific Responsibilities Supporting customer enquiries placed via the telephone and email channels, in line with the standards of quality outlined in the Rheem Customer Service Excellence eLearning module. Processing quotes and entering sales orders into SAP for Rheem Solar Specialists, Solahart Dealers and Building companies. Liaising with key internal and external contacts across Sales, Supply Chain, Finance and State-based warehouses nationwide, to support stock and delivery enquiries, to ensure a positive outcome for the customer. The ideal candidate for this role will be customer-focused and have a proven track recordprevious experience working within a dynamic Customer Contact Centre environment.They will also have a proven track record in delivering high quality customer experience outcomes. Previous SAP experience would be highly advantageous. This position is full time, Monday to Friday and based on a 38 hour week. If you meet the requirements of the role APPLY NOW. Email Please click the Apply Now button below.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Generalist

    Customer Support Generalist is responsible for timely triage of General Inquiry cases and Licensing cases which involves setting customer expectations, checking for understanding with customers, referral of the request to the correct department, and follow-up to ensure customer satisfaction. This task is handled by data entry and auditing information received internally or externally and is completed through our Customer Relationship Management (CRM) software, Salesforce. Responsibilities Pursue good relationships with other departments to ensure effective communication and timely resolution of issues. Oversees queue of General Inquiry and Licensing cases in Salesforce. Identify customer needs via email or phone. Knowledge of proper referral workflow. Ensure requests referred to other teams are handled in timely manner, escalating where necessary. Audit and Update CRM records pertaining to customers and accounts where needed. Update manager on Sales Team records that need audited. Communicate with Technical team where necessary for referrals. Communicate with Sales and Renewals to ensure timely handling of Refer to Sales requests. Has working knowledge of internal policies and procedures, departments, personal data handling regulations, basic accounting processes, and payrollHR software. Perform other duties as assigned. Requirements Excellent verbal and written communication skills in English Excellent verbal and written communication skills in French or German Warm customer service manner Ability to mitigate customer concerns via phone and email Dedicated collaborator Attention to detail and ability to multi-task. Experience with data entry and ticketing systems. Proficiency in MS Office suites. Experience with Salesforce, JIRA, Confluence a plus. Bachelor™s Degree or relevant customer service experience required (A combination of education and experience will be considered.) Previous experience in Customer Service or related field preferred. Experience with Salesforce a plus. If you are from this industry or think you have it in you please APPLY NOW by clicking on the link below httpsmrtr.io3dcfT Only Permanent residents or citizens need apply No agencies please The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Customer Service Consultant Tenacity CX are Australia™s leading supplier of recruitment solutions to the Customer Experience and Contact Centre industry. We have been proudly given the opportunity to recruit for a Customer Care Consultant to work within the St Leonards area. You will work within a collaborative team delivering exceptional customer service for existing Health Insurance customers. Our ideal candidate and what the role entails As a Customer Care Consultant, you will be working to set goals to ensure existing customers are receiving a personal and stand out service at all times. With your excellent communication skills and positive can-do attitude, you be able to promote our client™s products and services with ease. With no two days being the same, it is essential that you enjoy problem solving and thrive on new challenges. Working within a team environment, being able to take initiative is a plus and being able to work within a fun working culture is a bonus Benefits Our client believes in continuous career growth and offers training and development opportunities throughout your new role. Your working hours will rotate between Mon to Fri 8am until 8.15pm, with a healthy salary plus 18 shift loading. You will receive discounts on Health Insurance, family and friend™s days and lastly being with a dedicated management team who promote a rewarding working environment If this sounds like your ideal job then do not delay and apply today Apply with your resume in Word format¦.. We are interviewing immediately. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Consultants

    Inbound Customer Service Consultants Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience industry. We have partnered with a Global Beverage Giant and are on the hunt for multiple Customer Service and Sales Superstars to join their thriving team at St. Leonards. What we are looking for? Exceptional customer service and skills Driven and dedicated individuals with an eagerness to learn Previous experience in customer service, hospitality and retail welcomed to apply The ability to contribute and add value to each customer interaction The ability to work well in a team environment and work towards set KPIs and targets Whats in it for you? Attractive salary - 26.61 + Super per hour paid weekly Monday - Friday Build a career with a Global Brand - Limitless career opportunities Work for an organisation that rewards and recognises their employees Regular team incentives and rewards Work for a Fun, Vibrant organisation who value their people - apply with your resume in Word format - we are interviewing immediately. Do not miss out - Apply now The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service & Administration

    Customer Service Administration The Australian Institute of Architects is a peak professional and national membership-based organisation representing over 11,000 architects across Australia. It exists to enhance the cultural, environmental and economic well-being of the community by advancing contemporary practice and the professional capability of members and advocating the value of architecture and architects. Role overview We are currently seeking a dynamic and agile casual Customer Service Administrator to support the CPD team in the provision of support to members for our online products. Working within a fun and friendly team with high autonomy the role is available for immediate start. Responsibilities Responding to general telephone and email queries Responding to IT and web related queries Troubleshooting queries Invoicing and processing payments Website maintenance Skills behaviours required for the successful candidate Excellent customer service attitude Solid communication skills positive solutions focused attitude Advanced Outlook, Excel and exposure or ability to learn HTML, WordPress, Forms integration (Wufoo), basic CSS Please note the candidate will be directly engaged by the organisation and therefore no agency nonsense applies The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative The Opportunity Due to growth, we are seeking multiple Customer Service Experts to join the team. This is a fantastic opportunity to advance your career with a multinational company that offers plenty of progression opportunities for the right candidate. Join a business who are leaders in their field. The Role Your role will be to provide advice to customers in relation to product and service satisfaction and problem solve customer complaints and enquiries. Key responsibilities will include Receive incoming calls from existing and new customers Identify the root cause of the call and triage matters if required Manage the communication until each customer matter is solved Your Background As a consummate professional, you have Experience in a Call Centre environment or a phone-based role Excellent communication and customer service skills Motivated by achieving customer satisfaction Strong ability to build rapport and maintain relationships Ability to problem solve and think outside of the box Strives for better imagines bigger thinks differently The Business and Benefits Based in Turrella, just 10km south of the Sydney CBD, this business is in a period of rapid growth and expansion across Australia, and now the world. They are leaders in their field and specialise in creating bespoke and modern pieces that are comfortable, sustainable and award winning. In return for your commitment to the customers, you will be rewarded with Incredibly generous discounts Significant and genuine opportunities to progress your career Monday to Friday work “ no weekends Pure customer service role Free parking, close to public transport Some potential career pathways from this role include Management Human Resources Design Sales Website Development Apply now Contact Carley from APRG on 07 3231 6500 if you have any questions.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care - After Sales Service

    OZ Design Furniture, one of Australias leading lifestyle furniture retailers, is looking for someone to join their passionate customer care team located at our Head Office facility in Rouse Hill. Join our fun loving, hard working and energetic team of six This position is ideal for someone ambitious, always eager to assist others and driven to offer superior customer service to our customers. In the role you will be responsible for Answering inbound customer service enquiriesclaims primarily through written correspondence Providing customer support through claim mediation Ability to resolve customer queries, issues and concerns with professionalism. Record and monitor service requests in the CRM. Diagnose and resolve customer issues with your outstanding listening skills. Identify opportunities to improve processes and customer care levels. Support retail store managers and their team with enquiries. Liaise with our suppliers, support office and management team. Communicate and develop relationships with our supplier base to achieve desired outcomes. Ability to communicate with customers both written and verbally. The successful candidate will behave Ideally you have at least two (2) years experience in a customer servicecomplaints environment. Excellent verbal and written communication skills Strong computer literacy. Ability to prioritise and meet required deadlines. A positive attitude and work well in a team environment. A strong work ethic and drive to achieve team goals If you are Interested in the position please apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service | English, German, French, Korean & other languages

    ITSM is growing and we want YOU to be a part of our future, and our success Were looking for Outgoing - Driven - Customer Focused- Team Players Located in the heart of Bondi Junction we are a large progressive business. Our young, fast paced and vibrant international culture supports diversity and fun in the workplace. In turn, we offer A second to none working environment A clear career path that will allow you to develop your skills towards a variety of roles including Assistant Team Leader, Team Leader, Supervisor and beyond Progression and endless opportunities Incentives, games and prizes Unlimited free coffee, soft drinks, fresh fruits and veggies A position in one of the best companies you could ever work for Contact Centre experience is not required, we provide excellent training. To be successful, a candidate requires The ability to speak, read and write native English OR One of the following native languages with a fluent level of English German, French, Korean, Italian, Turkish, Dutch, Slovak, Russian, Scandinavian and Arabic. As well as... Proven experience in customer service and a passion for providing outstanding service. Experience working in a fast paced environment that requires quick thinking, initiative and a lot of multitasking. Exceptional communication and interpersonal skills, team orientated with a proactive and energetic attitude. Strong organisational skills and a high attention to detail Success in this role has typically been associated with those who can comfortably effectively talk to anyone from any walk of life. We are currently seeking full-time part-time applicants - All positions include a commitment to ongoing weekend work for a minimum of 6 months. We offer the following permanent shifts Morning 6.00am “ 2.00pm (Permanent visa preferred) Afternoon 2.00pm “ 10.00pm (Permanent visa preferred) Overnight 10.00pm “ 8.00am (4 x 10 hour shifts)(Permanent visa preferred - If hired Working Holiday Visas will quite likely by assigned to the overnight shift) TO APPLY You must be either an Australian Citizen, Permanent Resident on a DefactoSpouse visa. Working Holiday visas and students are welcome to apply too. Applicants will not be contacted before the 27th of June 2019 Interviews will be held on the 2nd of July (group interviews) and 3rd of July (individual interviews) Training for successful applicants would commence on the 8th of July 2019. Due to the number of applications received we are unfortunately only able to contact short-listed applicants. The application form will include these questions Which of the following statements best describes your right to work in Australia? - What is your current visa status (include expiry date too)? - Please include your shift preference in the answer too (Morning, Afternoon or Overnight?) -What are your spokenwritten languages and your level of proficiency? -Do you know anyone who has worked in ITS Management before and has referred you for this position? Please give me and example of the following -When you went above beyond to ensure a customer received the best possible service. -A situation when you had to deal with an irate customer. How did you handle the situation?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Fixed Term Maternity Leave Replac...

    Demonstrated ability to work in high flow reception area directing traffic to appropriate services. Demonstrated strong administrative skills including word...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    You will work with physicians, healthcare care providers and patients. Developing relationships with key customers....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Other responsibilities are helping Stockland residential customers with any queries about their property post-purchase, participating in outbound call campaigns...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Other responsibilities are helping Stockland residential customers with any queries about their property post-purchase, participating in outbound call campaigns...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Blacktown

    Demonstrated ability to work in high flow reception area directing traffic to appropriate services. Demonstrated strong administrative skills including word...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Services Coordinator

    We manage over 300 retail assets in Australia with retail property specialists providing strategic management and leasing expertise in all markets across all...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service and Administration Operator

    With more than 2,500 employees in 42 locations across Australasia, EBOS Group is a major contributor to the healthcare of millions of people throughout the...

    location NSW 2000, Sydney NSW 2000, Australia


  • Senior Customer Support Representative - Fixed-Term (12 months)

    Senior Customer Support Representative - Fixed-Term (12 months) Our Story Hi. Were hipages. hipages provides a better, smarter way to connect tradies and consumers and get the job done well. Founded in an Aussie garage 14 years ago by two great mates, we™ve continued to reinvent and refine what we do, becoming Australias number 1 site to hire qualified, trusted and verified tradies. We are on a mission to make home improvement effortlessly efficient. Our aim is to create a seamless experience for tradies and homeowners in place of the current unreliable - and unproductive - process that makes it a feat of endurance. We build technology that solves the frictions of an industry ready for optimisation, by redesigning the tradie client relationship and transforming the way trade businesses operate To date, over two million Australians have changed the way they find, hire and manage trusted tradies to get a job done around their home. hipages. Change the way you tradie About the Role The Senior Customer Support Representative who will play a key part in managing client enquiries, particularly escalations, and ensuring all client needs are met in a professional, friendly and timely manner. You™ll be joining a high performing team who collaborate effectively with all other departments within the business. This role is Full-Time Fixed Term for 12 months. What you™ll be working on Delivering an exceptional customer experience to all clients. Acting as the primary resource for inbound call escalations stemming from Level 1 Support Team. Handling customer complaints and focusing on first call resolution. Liaising with other departments to go the extra mile. Understanding client concerns and working towards maintaining and developing client relationships. Vast product knowledge across multiple product suites. Reliability and punctuality is key as you will be working within a small, hardworking team. Responding to client emails and messages with detailed responses, within SLA time frames. Working across different products and systems. Ideal Experience Excellent written and verbal communication in a calm and composed manner. Ability to think on your feet and problem solve in a fast paced environment. Ability to think on your feet and problem solve in a fast paced environment. Conflict resolution experience is a must. High emotional intelligence and resilience. Understand client needs and implement a proactive approach to customer support. Why work for us Our employees really are at the forefront of our business and we empower everyone to have a voice, to help lead the business forward and make it a great place to work. Training and development, access to employee benefits and participation within our Employee Share Program are just some of the reasons to work here, not to mention the free brekkie and the most amazing office in the heart of the CBD Culture At hipages, no 2 days are the same and our pace is fast. Our diverse and inclusive culture drives our success and makes us a great place to work - we celebrate the individual We strive to empower our team to feel free to be themselves so they can unleash their maximum potential. We are a team of down-to-earth people who genuinely work together as a team to make it happen. This is hipages DNA.

    location NSW 2000, Sydney NSW 2000, Australia


  • Service Coordinator

    Service Coordinator ArjoHuntleigh has been operating in Australia since 1989 and is a leading global provider of medical technology products and solutions for patients and residents with reduced mobility and related conditions. ArjoHuntleigh has revenues of USD 1 Billion, 5,500+ staff operating worldwide and products sold in over 100 countries. Our complete solutions address the clinical needs of long-term care residents, patients with chronic health conditions and can reduce carer manual handling injuries. The product range includes positioning solutions, mattress systems, medical beds, hygiene systems and compression therapies that are easy to use and have a proven ability to address preventable injuries such as, pressure injuries and Deep Vein Thrombosis. With a comprehensive range of in-bed therapy and mobility-related products, our goal is to provide our customers with a complete solution within patient and resident care. A great opportunity now exists for an enthusiastic, professional and self-motivated Service Coordinator to join our Service team, reporting to our Service Delivery Manager. Your tasks will include the following responsibilities You will be responsible for Scheduling for service technician staff including issuing managing service orders in the ERP system Process and distribution of Service Reports and Invoices Preparation and distribution of Service Agreements including managing renewals Assist with preparation and follow up of quotations for services contracts, spares consumables and upkeep of quotation log Co-ordination of work performed by sub-contractors including raising Purchase Orders and processing invoices Support Service Manager and Team with day to day business activities Answering customer calls and resolving issues in a timely effective manner Spare parts management including maintenance of correct inventory General Administration Duties, reception, filing, distribution of mail etc The ideal candidate has A relevant TAFE diploma is highly regarded but not essential At least 5 years administration experience, preferably in a technical environment Customer relationship management experience Experience with SAP system beneficial Be enthusiastic and able to work autonomously Be able to create and maintain relationships with other staff and customers Strong communication skills are essential As an organization, we strive to gain high performance from all of our employees. We focus on their development and growth so that our employees can achieve the expectations of the company as well as their own personal aspirations. At ArjoHuntleigh we use the foundation and structure of employees through our values Passion, Collaboration, Openness, Ownership Excellence. Successful applicants will be required to undergo relevant referee, police, and medical checks prior to appointment. www.arjo.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Who is Swift Media? Swift Media is a leading media company that delivers premium entertainment content, data-driven advertising and technology services to a range of industry verticals including Hospitality, Aged care, Healthcare and other captive audience environments across 65,000 screens. Swift Media serves leading TV Movie content to thousands of users across Australia via premium studio partners including Village Roadshow. Listed on the Australian Stock Exchange (SW1), Swift was recently recognised by Deloitte as the fastest growing media company in Australia. About the role This is an entry level customer service role where you will be the focal point for customer interactions within the business. The role would suit someone looking to move into an office-based position. As the customer service representative, you will be liaising with internal departments such as Design Production, Operations, Technical Support and Finance to deliver great customer outcomes. About You You will have a passion for offering excellent customer service and enjoy working in a high energy team. You are eager to learn and build your skill set. Key Responsibilities Calling clients to welcome them to the service Day to day management of the customer journey to ensure successful onboarding. Managing inbound and outbound customer calls “ No cold calling. Deliver outstanding customer service to our advertising and site partners Identify and offer creative solutions to improve the service we give our partners. Work with the Customer Success Manager to continuously improve systems, processes and customer satisfaction. Work closely with internal stakeholders, particularly the design team to deliver creative adverts for the customers. What you™ll need to be successful 2+ years Customer Service experience, all industries considered Excellent communication Problem-solving skills Knowledge of Microsoft office An eye for creative design services Driven, self-motivated and results orientated Why Work for us? If you have a passion for advertising and media and thrive in a collaborative environment, then Swift Media is the place for you It takes a special breed of person to work here. If you think you™d fit in, we™d love to meet you Please apply now by sending through your CV and covering letter. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative About the Company Arjo are a market-leading supplier of medical devices and solutions for patients with reduced mobility and age-related health challenges. As owners of the entire product life cycle, our global teams drive every stage of our product development and manufacturing process. We serve the needs of acute care patients, long-term residents, caregivers and care providers in more than 60 countries. With almost 6,000 employees worldwide and growing, we offer exciting opportunities to develop in a dynamic and international environment with a strong purpose-driven culture. Find out more about our teams and discover where you might fit in the Arjo family About the role This role is a 6 month Fixed Term Contract commencing ASAP with the view to permanency...The purpose of the Customer Service role is to provide support via all forms of communication to the Arjo customers and clients across Australia. The Customer Service team works collaboratively with Sales, Operations and Aftermarket.. Key duties and responsibilities Customer Service Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided. Liaise with Sales, Aftermarket, Operations and customers to identify and respond to customer expectations. Develop and establish a thorough understanding of Arjo products, features and brand. Be a role model for company culture. Present the customer with a professional and helpful corporate image. Answer incoming calls in a prompt and efficient manner and respond to requests in a knowledgeable and helpful approach ensuring customer satisfaction Take Rental Calls and provide rental administration assistance where required. Sales orders entered into the system in an accurate, efficient and effective method. Handle distributor requests, customer queries and general customer support. Be actively involved in all aspects of self-development and training requirements. Assist the sales team with CRM and quoting tasks upon request. Be first point of contact for all Private customer enquiries and provide assistance where required. Work collaboratively with other team members to achieve company and department objectives. CreatingMaintaining department Standard operating procedures and work instructions as needed. Capturing and escalating any reported or identified adverse events to Manager or Quality Department. Safety Responsibilities Comply with QA and WHS policies and procedures. Report personal injuries and accidents promptly. Correct WHS hazards and report those which cannot be immediately corrected. Co-operate with management on matters of QA and WHS management. Be actively involved in all QA and WHS programs and activities. Report actual or potential QA or WHS incidentsissuesnear misses. Identify and have input into the elimination of QA and WHS detrimental work practices. Quality System Duties and Responsibilities Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Company Culture Everything we do, we do with people in mind. Our customers needs and challenges are what drive us and our employees are our beating heart. Dedicated to creating the best possible outcomes for our customers, they are the ones who fulfill our promise everyday. To us it matters not only what we do, but also how we do it. There are four components of our culture that guide our approach Diversity Inclusion - we view diversity as a driver of innovation a catalyst for our global growth Winning as a team - where members of our team are empowered to make decisions at the right level Leadership style - being visible, connecting with others and leading by example Our core values - Passion, Collaboration, Openness, Ownership Excellence How to apply Click the APPLY button and include your resume and cover letter. Successful applicants will be required to undergo relevant referee, police, and medical checks prior to appointment. Only successful candidates will be contacted. www.arjo.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound/Outbound Operator

    At Right2Drive, our people are the key to our success. Since 2012¦Right2Drive has helped over 100,000 drivers get back on the road after their motor accident. We now operate from 36 locations across Australia and New Zealand. Customer satisfaction is our driving force, we are continually working towards developing our services to meet and exceed our customers™ needs. We have over 250 staff and they™re members of a highly trained and extremely passionate team, who take pride in helping not-at-fault drivers get back on the road fast. Were looking for an Individual who is driven, enjoys working in a fast paced environment and someone who will provide exceptional customer service to all inbound and outbound customer calls. Your main responsibilities will include Ensure all inbound and outbound leads are actioned within set Key Performance Indicators (KPI™s) Providing customer support, answering customer queries and assisting customers with applications and bookings. Optimising branch logistics ensuring, like for like replacements as well as maintaining efficient coordination of fleet and daily run sheets. Coordinate reservations and agreements, focusing on attention to detail, file integrity and compliance. Maintain a high level of customer service ensuring and continually looking to improve processes and procedures. Maintaining lead conversion rates within set KPI™s to ensure the continuous growth of the business. The ideal candidate will have the following skills and attributes Excellent interpersonal, customer care and communication skill Self-motivated and a great team player Proficient using computer systems Knowledge of the Insurance, Credit Hire (Demurrage), Motor Vehicle Hire Industry highly desirable. Call centre and logistics experience is desirable Why should you join the Right2Drive team? Vibrant Culture Great training and development Supportive Manager and team Fantastic rewards and recognition program 2019 Product Review Winner in the Car Hire Industry Right2Drive is a part of the Eclipx Group - An ASX-listed company and established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand. Through joining Right2Drive you will be part of a group that offers multiple career opportunities. The application form will include these questions Do you have customer service experience? Have you worked in a call centre before? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Representative

    Inbound Customer Service Representative Beaumont People are currently seeking passionate and enthusiastic inbound customer service representatives who are looking for opportunities in Sydney CBD and North Sydney. Your responsibilities will include High volume inbound customer service calls Proactively demonstrate professional customer service skills in a fast paced environment at all times A drive and energy to succeed with a can do attitude Promote relevant products and service offerings to customers Consistently meet individual KPIs Answering customer and vendor enquiries To be considered for this role you will have Data entry keyboard skills and accuracy Claims experience is an advantage Strong customer service focus Exceptional communication skills (verbal and written) Good interpersonal skills and negotiation skills The ability to work within a team Ability to learn new systems Whats in it for you Worklife balance with no weekends Ongoing support and development Modern offices Permanent Residents and Citizens encouraged to apply If you are a stand out customer service representative looking for an opportunity like this, then please contact Taylor Sharp by applying today Please click Apply if you are interested in the role. If you have any queries, please contact Taylor 02 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Client Services Consultant

    Client Services Consultant AMP Capital is a specialist investment manager with offices in Australia, New Zealand, Japan, China, Hong Kong, India, London, Chicago, New York, California, Ireland and the Middle East. We are a leading global real estate and infrastructure manager and the combination of our scale, breadth and capability provides access to superior investment opportunities for our clients. Our asset class specialists, investment strategists and economists work together with the aim of delivering strong investment outcomes for clients. That is why our clients trust us to invest over AS189.3 billion AUM (as at 30 June 2018) on their behalf, across a range of single sector and diversified funds. The role Global Client Services role is to service and support all AMP Capital clients from Retail to Institutional and Domestic to International clients. We aspire to provide a high level of service and reporting that has the clients needs and objectives at the forefront of what we do. As a Client Services Consultant you will be an integral member of the Global Client Services team and be a focal point for performing client servicing functions. We are looking for a pro-active individual, accustomed to providing service excellence by leveraging your strong understanding of clients, markets and AMP Capital (AMPCI) products. As part of this busy and challenging role, you will be responsible for client interactions and communications, specifically Providing support to local internal and external clients both via incoming calls and emails Providing regular client communications, including client, product and investment reporting Supporting regular fund reporting process for AMP Capital funds Providing sales leads to the Australian Distribution team. The person As a successful applicant, you will have the following skills and qualifications PS146 accreditation is preferable Tertiary qualifications within a relevant business discipline 5+ years proven experience in financial services Sound investment market superannuation knowledge Good understanding of IT application in a business environment Previous experience in a call centre environment within financial services Experience with dealing with advisers and their support staff to support client investments

    location NSW 2000, Sydney NSW 2000, Australia


  • 50 x Customer Service Agents - Permanent Positions

    50 x Customer Service Agents - Permanent Positions Customer Service Representatives required for national government contact centre in North Ryde. These roles provide essential support to both businesses and the general public of Australia. You must be able to attend an interview in North Ryde this week. Customer service team members feel like they are making a real contribution to the community. Our client offers a supportive, friendly team environment and extensive training. The day to day duties of the role include Providing a high level of customer service in an inbound call centre Data entry and general adhoc duties Continuous training and development Working within a team environment and supporting the team where required To be considered for these roles you will need A strong customer service focus Experience working in customer service within a call centre, retail, office or hospitality The ability to type 30 wpm with accuracy Attention to detail Excellent communication skills both verbal and written Have completed Year 12 HSC To be an Australian Citizen Working hours are Monday to Friday between 8am and 7pm on a rotating roster. Salary on offer is 41,700 Plus Super It is essential for this role that you are an Australian Citizen and will pass a National Criminal History Check. Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au The application form will include these questions Do you have a current Police Check (National Police Certificate) for employment?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer for Busy Call Centre - Transport

    Customer Service Officer for Busy Call Centre - Transport The Role In this busy role, you will be responsible for coordinating transport of vehicles on behalf of customers and vendors in line with weekly auctions and sales at our branches. You will primarily be making phone calls and entering data relating to transport orders in our system. This is an entry level role for someone with 6-12 months customer service andor administration experience who is looking to continue developing their administration career. Were looking for someone who wants to work in a fast paced environment who enjoys coordination, data entry and being on the phone. The role involves Liaising heavily with transport vendors and suppliers via telephone, e-mail and face-to-face to co-ordinate and verify transport of vehicles within the agreed time frames Liaising heavily with customers via telephone to confirm transport order details Invoicing debtors for transport services Data entry of transport orders including entering updates General administrative duties associated with the transport process Answering customer and vendor enquiries politely, promptly and accurately including providing transport quotes when requested Providing updates to customers and vendors on transport status of vehicles Liaising effectively with relevant employees at our branches regarding vehicle locations and transport requests Who are we looking for? The ideal candidate will have the following skills and experience 6-12 months experience in an administrationcustomer service focused role (entry level applications will also be considered) A positive, professional and engaging phone manner A commitment to delivering outstanding service effective oral and written communication skills proven interpersonal client relationship skills meticulous attention to detail competent computer skills (MS Outlook, Word Excel) efficient, organised and able to prioritise competing deadlines self-motivated and able to work effectively without close supervision flexible, reliable and well-presented If this position sounds like you, send your resume to us now by clicking the APPLY NOW button. Only suitable candidates will be contacted. Whats in it for you At Pickles, our people are our 1 asset. We have a collaborative and inclusive culture where people and relationships matter. Ongoing learning and development is a priority at Pickles and with 25 locations across Australia and Asia, the opportunities are endless. We also have a range of benefits,including Employee Assistance Program and other well being initiatives EXTRA 5 days leave per year after 2 years service Recognition and Reward program Volunteering Leave and more How Do I Apply? If this position sounds like you, send your resume to us by clicking the APPLY NOW button. As part of our recruitment process reference checks are undertaken prior to offer of employment and successful candidates will need to undertake criminal record checks upon commencement. Whilst we appreciate your time and effort in submitting your application, only suitable applicants will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Why have you applied for this role? Will you be comfortable working in a fast paced environment?

    location NSW 2000, Sydney NSW 2000, Australia


  • Children Services Customer Service Representative (Maternity Leave Contract)

    12 month Part Time Maternity leave contract Have Qikkids software experience and a passion for customer service Located in the heart of Parramatta CBD Join our centralised administration team as a Children Services Customer Services Representative and hit the ground running in this fast paced role Based in Parramatta, you will be available to work Monday to Friday (approx. 26 - 28 hours a week) between the hours of 6.30AM to 6.30PM. About the role On a daily basis we provide OSHC Services to more than 6000 families across 65 locations in NSW. In order to provide an enhanced customer experience, we have a centralised administration team in our Parramatta office to handle all OSHC related matters. Reporting to the Children Services Customer Experience Administration Manager, as part of this team, your focus will be on managing enrolments and account inquiries through our Child Care software QikKids. You will deal directly with families and our operational teams to provide real solutions to assist with the care and support of children. About you Youre an energetic individual who has experience managing enrolmentsbookings in a fast paced environment. You may come from a Child Care background and have experience working within a Service or may have experience working in a Call Centre. Your passion for customer service and problem solving, teamed with your high level of attention to detail will see you thrive in this role Most importantly you will demonstrate A track record of providing excellent customer service through effective communication, with a focus on customer solutions An ability to develop rapport with clients in non-facing fast paced customer service role and communicate diligently with customers from diverse backgrounds A desire for continuous learning and a flexible and adaptive attitude Strength in working collaboratively with a busy team and ability to establish effective relationships with operational staff Excellent organisational skills and ability to work in a systematic manner while managing competing priorities. Highly Regarded Experience in the Child Care Sector Experience with QikKids, QikKids Kiosk and QikKids Enrol Knowledge of Child Care legislation and changes related the New Child Care Package About the Y YMCA NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 22 recreation centres, 63 Out of School Hours Care services and two camping locations which fund our diverse range of community programs, employing 1800 staff across NSW. Our goal is for our workforce to reflect the diverse community we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family caring responsibilities cultures including people of Aboriginal and Torres Strait Islander heritage to apply. Commitment to Safeguarding YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to a national criminal history check an international criminal history check where applicants have worked overseas holding or obtaining a Working with Children Clearance equivalent in accordance with state territory laws Two reference checks. Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

    location NSW 2000, Sydney NSW 2000, Australia


  • Motor Claims Consultant

    Motor Claims Consultant About the Company Eclipx Group is a publicly listed company and an established leader in vehicle fleet leasing, fleet management and diversified financial services in Australia and New Zealand. With approximately 1000 employees, Eclipx Group helps consumers and businesses of all sizes access the funds they need to operate through fleet leasing, novated leasing, vehicle sales, commercial equipment finance and consumer motor vehicle finance solutions. The Position Are you looking for a role where no two days are the same? Where you will have a voice to help us continually improve the way we interact with and service our customers? We™re building our team and are looking for bright, talented individuals to join us as Motor Claims Consultants. In this role, you will work collaboratively with your fellow team members to ultimately provide the best advice to our customers. Always putting our customer™s safety first, you will guide and support them through the claim process. Your ability to adapt and change in an environment that™s forever evolving, use your initiative and build relationships with a variety of stakeholders will place you in good stead for this role. Responsibilities End to end claims management Provide accurate and timely responses to all queries - keeping customers and third party providers informed of claim progress Resolve customer complaints using your initiative to achieve the best possible outcome for the customer Work effectively and collaboratively within a team environment to achieve team goals and objectives Build and maintain quality relationships with all internal and external stakeholders Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes andor procedures To thrive in this role, you will have Exceptional customer service and administrative skills An ability to work effectively within a busy team environment Strong attention to detail Highly motivated and enthusiastic Excellent written and verbal communication skills Minimum of two years call centre andor customer service experience Experience in managing motor or fleet claims (desirable) If you are looking for a new challenge within a great working culture and want to be part of a supportive, fun and friendly team then please apply today By joining Eclipx Group, you will be part of an ambitious and supportive learning environment and have exposure to other business entities under Eclipx Group, providing ample opportunity for career progression.

    location NSW 2000, Sydney NSW 2000, Australia


  • Operations Consultant

    Operations Consultant Healthcare Australia (HCA) is the leading health care recruitment solutions provider of nursing staff, aged care workers and medical specialist placements in Australia with operations in every state and territory. If your passion is providing superior customer service and creative solutions to clients and candidates, then this is the opportunity for you In this role, you will manage the placement of temporary nurses at all levels and across specialties into public and private hospitals and aged care facilities. In addition, you will help develop and grow the business through superior customer service with our candidates and clients. This casual role operates on weekly rosters spanning between 1600 - 2100, Monday to Friday- great work life balance Benefits 10-minute walk from Town Hall station, easily accessible by train or bus Discounted health insurance membership Monthly drinks with the team in the office Weekly fruit basket Gorgeous park and harbour views throughout the office Monday to Friday Shifts - No weekend shifts Key responsibilities include Develop and maintain strong relationships with clients and candidates. Place new and existing candidates into work placements. Contribute towards the growth and development of new business via reverse marketing initiatives Working with a strong established database and client base Effectively manage operational administration including daily inbound and outbound client and candidate calls, database updates, etc. Maintaining an extensive database of clients and candidates Ensuring candidate and client notes are up to date in the system The ideal candidate will possess Strong client service and relationship management skills. 1-2 years customer service call centre experience. Exceptional communication skills, written and verbal. Ability to work autonomously, as well as part of a team. Strong organisational and time management skills. Intermediate PC literacy - MS Office. Focused on achieving targets within key deadlines. Demonstrated experience in a commercial call centre, sales or recruitment environment will help you to be successful in this busy role. Knowledge of the healthcare, nursing or aged care industry would be highly regarded. Benefits Discounted health insurance with BUPA Birthday and end of month celebrations Proud charity partner to Beyond Blue Potential to earn monthly performance bonuses Conveniently located close to public transport hubs, shopping and cafes Market leader in healthcare recruitment Visit our Facebook page to find out more httpswww.facebook.comHealthcareAustralia If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of patient care in Australia, then HCA is for you. We are a people-centric, values driven business focused on delivering quality healthcare to people in need across Australia. How to apply Please send online applications only, directly through this website. Please ensure that you attach a covering letter along with your CV when applying for this role. Please note that only candidates who are shortlisted for interview will be contacted directly. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Have you worked in a call centre before? Do you have customer service experience? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • CASUAL Customer Service Representative

    CASUAL Customer Service Representative About the Opportunity... We have a fantastic opportunity for an energetic Customer Service Representative to join our Support Team in North Sydney on a casual contract. About You... Answer all incoming customer calls in a professional and efficient manner. Educate the customer on our product range. Data entry of customer registrations. Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates. Utilise inbound call opportunities to generate sales and renewals. Develop strong relationships with customers and demonstrate how we can add value to their business. Conduct follow up calls on a daily basis to customers who have expressed an interest in our products. About Us... Were one of Australias leading accounting software providers. Our mission is to support businesses through their entire journey from startup to success with innovative and ground-breaking accounting products and services. Listed on the ASX and Australian owned, Reckon has looked after more than 600,000 businesses over 25 years across ANZ. Our team enjoy awesome benefits including Friday food and drinks, paid social events throughout the year, a fully stocked kitchen with coffee machines fresh fruit. Grow your career with Reckon and be a part of something great The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Which of the following Microsoft Office products are you experienced with? Do you have experience in an administration role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative Havent heard of us? Let me surprise you Top 200 ASX listed company, revenue 400M+, and you see our products every day - thats just the start Water is the worlds most precious resource. At GWA we are doing our part to help the planet by ensuring that water saving is fundamental to the beautiful products we design and craft for use in all bathrooms and kitchens. Our iconic brands Caroma, Dorf, Clark and Methven position GWA as market leaders, while our history and commitment to innovation, in all its forms, will continue to sustain and enhance this leadership position. As we invest behind these lifestyle brands through transformational consumer engagement platforms, we are also executing fundamental change to the way we both engage and sell to our customers. Our sales team come from a variety of backgrounds, FMCG, consumer goods and building products. What brings us all together is a real passion for home products and working for a global leader. Were in the middle of an exciting evolution, its fast paced and dynamic, so we need a Customer Service Representative based in our Bella Vista office although we will be moving to Prestons at the end of the year. Come to work each day and be inspired by our fun, collaborative Customer Service team. In this role you will report to the Customer Service Team Manager and be responsible for providing both professional telephone customer support services and processing orders whilst seeking out new revenue and sales opportunities through proactive outbound activity. Additionally, the Customer Service Representative is required to be an authority across all brands and products within the business portfolio. We offer flexible working conditions and hours various shifts to suit work life balance 7.30am - 3.30pm 8am - 4pm 830am - 430pm and last shift 9am - 5pm. Requirements Communicating effectively with all internal and external customers Pursue outbound opportunities, build new relationships innovate to build sales and revenue Ensuring all customer orders are processed in an accurate and timely manner to meet agreed service standards. Ensuring customer enquiries are responded to in an accurate and timely manner to meet agreed service standards. Liaise with account managers regarding issues due to stock, and delivery scheduling. Ensuring all calls are answered in a friendly, helpful and timely manner, and ensuring resource is always available to exceed agreed telephone service standards. Provides customers and consumers with support of a technical nature About You HSC or equivalent level of experience Previous contact centre experience would be ideal although willing to train Customer Centric to deliver service beyond expectation Build and maintain a team oriented working environment Capable of managing a high volume of calls Excellent communication and interpersonal skills Proven ability to handle customer complaints in a timely and structured manner High level planning, organisational skills, time management and proactive problem solving Computer Literacy Benefits GWA can offer modern flexible working options, corporate health care and discounts, paid parental leave, education assistance, and volunteer and community opportunities. If you are excited by an ASX-listed organisation, strong growth results, and the opportunity to directly impact our transformation from consumer goods to a lifestyle brand, please apply now.

    location NSW 2000, Sydney NSW 2000, Australia


  • Trainee Mortgage Broker

    Trainee Mortgage Broker About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our modern Circular Quay offices, offering a vibrant and team-oriented environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Engage with our customers by phone and generate telephone and face to face appointments for our national team of Home Loan Specialists Educate customers on our services and engaging them to either refinance, consolidate debts or purchase a new property Integrate our best-in-class sales training with your can do, will do attitude to assist in achieving consistent results Regularly contribute as an active team member. Skills and experience As a recent grad or newer entrant to the workforce, you will bring a strong desire to learn and build your career within the finance and tech industry. With a hardworking and driven attitude, you will be a self-motivated team player. With a client-centric view, you will be able to easily build rapport with your customers and be driven to provide the very best in service. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Outbound - Call Centre

    Customer Service Outbound - Call Centre The opportunity We believe our collections agents provide customer service and that™s why we call them Customer Relationship Managers. As part of a close team and with support on hand, you™ll manage a portfolio of accounts and assist customers to resolve a financial problem. Your main responsibilities will be Generating and investigating leads Making high levels of outbound calls Negotiating with customers Problem solving What™s in it for you? Salary Competitive Salary and uncapped monthly bonuses Growth your salary will be eligible for review every 6 months Training 4 weeks of paid training to equip you with all the skills you will require Qualifications gain a nationally recognised Certificate III and IV in Financial Services during work time and on us Progression potential to move into a senior role within 12 months. Most of our leaders started off as Customer Relationship Managers, so career progression is real. What are we looking for? We value attitude over experience and we trust our ability to give you great skills. If you™re currently working in industries such as hospitality, retail or sales and looking for a new challenge, we™d love to hear from you. You should be Great communicator clear and confident with the ability to have tough conversations Persuasive able to positively influence others Competitive we get a kick out of competing with each other and other teams Respectful every conversation needs empathy and understanding Growth mindset open to feedback, keen to be the best they can be The Perks Bonuses our targets are achievable and bonuses lucrative Monthly massages yes¦ you read that correctly Fresh fruit free fruit delivered to the office Bi Monthly award functions we celebrate the success of our workforce and have fun Job stability we™re the market leaders and offer genuine career progression Who are we? We™re 1500+ strong, with offices across Australia, USA and the Philippines. We™re a profitable ASX200 company, with 2 main business streams debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our customers and staff. We™re proud of our business. You don™t have to be mean to be a debt collector Only shortlisted candidates will be contacted. This is a Permanent full time role, so only candidates with full Work-Rights will be considered (no working holiday visas).

    location NSW 2000, Sydney NSW 2000, Australia


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