Recruitment Agencies Frequently Asked Questions (FAQs)

Customer Service - Call Centre - Contact Center

The most common frequently asked questions (FAQs) asked by candidates and companies can be found on this page.

If your questions are not covered here or they are more specific, please do not hesitate to call Staffing on 1300 790 330. Our specialist recruitment team will be glad to provide you with the right answer!


Job Seekers FAQ

  • What can I do to improve my resume?

    At Staffing we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the attitude towards change and continual learning, career aspirations and work experience we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.

  • What does a recruitment agency do?

    Staff Agencies operate on behalf of their clients the employers. Recruitment Agencies are external service providers who source candidates for employers to employ directly. Recruitment Agencies also frequently offer temporary or contract staffing services where they on-hire (or 'on-sell') candidates, whom the recruitment agency employs, to their clients.

  • As a candidate, do I have to pay for the services of a employment agency?

    No the service is FREE! Almost all recruitment agencies are paid by either organisations or on some occasions the government to help unemployed candidates find work. Staffing Agencies such as Staffing benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with employment agencies is FREE and even if you are offered a role it is the clients of the staffing agency who pays a fee for their services.

  • Why register with Staffing?

    With Staffing you will be partnering with a customer service specialist. We understand the employment market and specific needs of our clients. When you register with Staffing you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 10,000 jobs advertised on Staffing every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
    The easiest way to register with Staffing is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.

  • Can I just email my resume directly to recruitment agencies?

    Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of hirers. You need to register on recruitment agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a staffing agency website. For Staffing you should complete your personal details and upload your resume here Find Work
    Of course, you may be asked by staffing agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to employers.

  • Why should I work with a recruitment agency?

    Working with recruitment companies is just one of many ways of maximizing your chances of securing a new role. Employment Agencies often act as the ‘middle-man’ identifying and connecting you with the hiring needs of organisations. Around 20% - 50% of jobs are advertised by staff agencies so it is likely you will apply for a job advertised by employment agencies on behalf of their clients. You should also register on multiple recruitment agency websites by uploading your resume as employment agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.

  • What should I expect from a staffing agency if I am short-listed for a role?

    The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the employment agency with meeting preparation, continued communication, constructive feedback and salary negotiation advice.

  • What is the difference between a recruitment agency and employment agency?

    The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering recruiting services where they would source candidates on behalf of companies who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to employers, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.


Employment Agencies Services

  • What services do a employment agency offer?

    Recruitment Companies typically offer a large range of services to their clients, including:

    • Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
    • Permanent Recruitment – Recruitment Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for Staffing are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
    • Fixed Term Recruitment – Recruitment Agencies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. Staffing fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
    • Contract Staff – Recruitment Companies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Recruitment Company fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
    • Temp Staff – Employers with temp staffing needs enter into an agreement with a temporary staff agency to fill jobs with appropriately talented staff. A temp staff agency, also known as a temp staffing and recruitment agency or temp agency, finds and retains expert worker to send out on short or long-term assignments.
    • Preferred Supplier Agreement (PSA) Recruitment Services – Recruiting Services are provided to a organisation on a pre-agreed fee schedule based on a the recruitment agency receiving a large volume of work on an exclusive or semi-exclusive basis.
    Contact Staffing on 1300 790 330 to speak to a Consultant about your company's employment needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • How much do recruitment companies charge?

    Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Employment Agencies typically charge for permanent recruitment a placement fee of between 10% and 25% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $8 to $40 per hour after direct employment costs.

    When calculating temp or contract margins a temporary staff agency typically take into consideration such factors as:

    • How many staff does the client require?
    • What is the duration of assignment? (if not Permanent)
    • What is the potential for repeat business?
    • Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?

    Contact Staffing on 1300 790 330 to speak to a Consultant about your company's employment needs. Alternatively click on Find Staff or complete a Contact Us enquiry.

  • What happens when I contact a staffing agency?

    Normally you will be asked about your company, your organisation's issues and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the staff agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment company to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the Staffing Consultant who will become your point of contact thereafter. If you have multiple roles, a primary Staffing Consultant will be appointed by Staffing who will liaise with other specialist consultants within the staffing agency.

    Call Staffing today on 1300 790 330 to outline your organisation's needs and find out more about how our services can assist you.

  • We have a PSA or PSL in operation. How can I use Staffing?

    Over the years we have worked with many organisations where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for hiring services which does not include Staffing. Typically Staffing is approached by organisations who are struggling to find suitable candidates through their normal employment partners. In this situation we always suggest that authority is first sort to work with Staffing. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why Staffing should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA hiring partner. Whatever the scenario, if you need the best candidates give Staffing a call on 1300 790 330 so we can discuss your organisation's issues.

  • Do you recruitment companies offer replacement guarantees if things don’t work out?

    Absolutely! We do expect candidates we have sourced to be very well matched to the roles. Staffing does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate motivation, experience, skills, achievements and aspirations to your needs in order to source you the perfect candidate.

  • How is Staffing different to other staff agencies?

    We are consistently ranked in the top 5 employment agencies in Australia for our recruitment systems, experience and hiring processes. Feedback from regular surveys of our clients and candidates is that our consistant delivery of service excellence stems from our focus on:

    • Apply smarter staffing solutions that optimise employer and jobseekers outcomes
    • Exceed customer expectations and add value at every interaction
    • Quality, service and value will not be compromised
    • Services expectations will be communicated, mutually agreed and continuously surpassed
    With a vision to providing optimum solutions for uniting jobseekers and employers, Staffing aims to be the highest rated staff agencies throughout Australia and the preferred career partner of job seekers nationally. At Staffing we also carefully select and hire recruitment consultants who embody and are committed to the following core internal values:
    • Innovation - I will embrace continuous learning. I will strive to continuously think outside the square.
    • Excellence - I will strive to surpass the expectations of my colleagues and customers.
    • Respect - I will treat all people with dignity and respect.
    • Passion - I will aim to impact my passion onto my colleagues and clients.li>
    • Teamwork - I will aim to build team work through sharing knowledge, valuing the insights of others and building on others ideas.
    • Commitment - I will continuously demonstrate my commitment to myself, the company and the wider community to be the best I can be.

    Contact Staffing on 1300 790 330 to speak to a Consultant about your company's employment needs.

  • How does Staffing source the best customer service candidates?

    After more than 11 years, Staffing has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our CustomerService.net.au website every week, Staffing has a talent database of more 148,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest skills, motivation and aspirations. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable call centre, contact center or customer service candidates, whether your operation requires part-time, recruitment agencies or recruitment agencies staffing services.
    Call us on 1300 790 330 to discuss your organisation's needs to discover why Staffing has a reputation for service excellence as one of the top 8 staff agencies in Australia.


Temporary Staff Agency Services

  • How much money does a temp staffing and recruitment agency take?

    The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the temp staff service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temp agency for their temp staffing services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temping agency.

  • Do temp staff sign an employment contract?

    Yes. The temping agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the companies that they introduce you to.
    When the temp staff agency send you on a role, you cannot accept any other temporary or permanent position with the business without going through the temp agency. Should the company want to hire you permanently, they will pay the temporary staff agency a certain amount to release you from your contract. Typically this is between 10% and 29% of the annual salary package that is offered to you.

  • How long does it take to hire a temp?

    Typically for temp roles the notice period from recruiters to a temporary staff agency would typically 1 to 6 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temping agency on the day that they require someone. For contract and more senior role typically employers would provide 14 to 30 days' notice in order to secure sufficiently skilled and capable staff.

  • How long does a temporary job last?

    Short-term temp positions might last 1 day or up to 2 weeks. When the role continues longer than about 5 weeks, a temp agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).

  • What is temp to perm?

    ‘Temp-to-perm’ is an industry terms for temp staff assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your Staffing Consultant at the outset of the assignment. There is never any guarantee that that a temp staff role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.

  • Can temp work benefit my career?

    Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often Staffing Consultant also find themselves as Referees to other employers and even agencies.

  • Do temp staff employees get paid holidays?

    No. You are casually employed by Staffing and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.

  • How does a temp staff agency work?

    Employers with temp staffing needs enter into an agreement with a temporary staff agency to fill jobs with appropriately talented staff. A temp staff agency, also known as a temp staffing and recruitment agency or temp agency, finds and retains expert worker to send out on short or long-term assignments.

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