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Customer Service Consultant / Reception
Doors Plus
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Location Icon Sydney

Doors Plus is a national, Australian-owned family business that has been operating for over 30 years. We are now opening the door for those with Customer Service Consultant and Reception experien...

Doors Plus is a national, Australian-owned family business that has been operating for over 30 years. We are now opening the door for those with Customer Service Consultant and Reception experiencefor its Support Office in Minchinbury. Multiple positions are available.

We are looking for experienced Customer Service Superstars to join our Team within the Call-Centre at our Central office. Reporting directly to the Customer Service Team leader, the ideal candidate will have a friendly, positive phone manner, work well under pressure and will have experience in a high-volume environment.


This role requires a high level of organisational skills, moving between multiple platforms, you will be working with customers, sales team members and contractors to resolve queries, set up and track existing orders from our stores. You will be process focused, able to prioritise and make procedural suggestions to continually improve the overall operations of the customer service team.

The key duties of this role will be but not limited to:

  • End to end customer service; phone and email enquiries
  • Inbound & outbound calls to existing customers
  • Scheduling work orders for sub-contractors
  • Receive and follow-up progress payments from clients
  • Update company databases
  • Prepare report documents

    To be considered for this role, you will have:

  • Excellent, clear communication skills - both verbal and written
  • Confident, friendly phone manner essential
  • Minimum 1-year experience within customer service
  • Proficient Microsoft Office skills, particularly Word and Excel are a must
  • Initiative and enthusiasm when faced with new challenges
  • Professional appearance and manner
  • Positive No Fuss! attitude
  • Ability to work both individually and within a team environment

    What’s in it for you?

  • Consistent working hours, rotating 9-5 or 9:30 to 5:30 Mon-Fri
  • Convenient Western Sydney location with onsite parking
  • The opportunity to be innovative and make suggestions to
    improve your role
  • Job security that comes with working for an industry leader
  • Full, one-on-one training onsite with Customer Service Team Leader

If you have a friendly, positive and teachable personality with great communication skills and a desire to continue your career in customer service then we’d like to hear from you.

Doors Plus is an organisation with specific ideas on how to meet and satisfy our client's needs. We have unique systems, products and methodologies that had been developed over the last 30 years. They’ve not only brought us to where we are today, but also set us apart from our competitors.

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Customer Service Consultant (Financial Services)
Jaaims Technologies
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Location Icon Sydney

There is never a typical day at Jaaims, but that’s why we love it here! This is an extraordinary opportunity to build a rewarding career in a fast paced and innovative environment, working with a...

There is never a typical day at Jaaims, but that’s why we love it here! This is an extraordinary opportunity to build a rewarding career in a fast paced and innovative environment, working with a highly collaborative group of individuals where your talents are nurtured in an inclusive culture that values diversity. If you have no respect for the status quo and you’re a round peg in a square hole please read on, this life changing opportunity might be for you!

With our company positioned for rapid growth, we are seeking a Customer Success/Service Consultant to join our founding customer service team. This role will be very hands on with processes and structures being built around your feedback and input as our company scales. I can assure you that no day will be the same in the beginning, you will be required to think on your feet, have a can do attitude and have a passion for helping others.

The successful candidate will be

  • Energetic, effective, self-starter with strong verbal and written communication skills who is able to excel in a high-pressure environment.
  • The ability to search and support new customers as well as support existing customers.
  • Excellent time management skills with the ability to manage and plan your own time and leads pipeline.
  • Microsoft Office skills and high-level computer literacy.
  • Excellent communication and listening skills (written and oral).
  • Proven ability to hit targets on a regular basis.
  • Be resourceful and have the ability to work both within a team and independently under pressure.
  • Experience or a passion for financial markets sector highly regarded.

To view the job description please follow this link: https://www.jaaimsapp.com/careers

For more information about the role or if you have any questions please email careers@jaaimsapp.com

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Customer Service Coordinator
Birch & Waite
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Location Icon Sydney

Birch & Waite Foods are a fast growing, premium, Australian food manufacturer that specialises in delivering superior quality and innovative food products across various industries.  With over 30...

Birch & Waite Foods are a fast growing, premium, Australian food manufacturer that specialises in delivering superior quality and innovative food products across various industries.  With over 30 years experience we have an established reputation with leading Australian chefs for superior quality fresh food products. Fundamental to this reputation is our commitment to sourcing the finest Australian ingredients possible. Our business is energetic, agile and vibrant and achieving significant growth through our dedication to excellence and innovation. 

Due to company growth, we have an exciting opportunity for an experienced Customer Service Coordinator to utilise your passion for providing a high level of service and join a company that can offer career progression opportunities within a supportive and friendly working environment. 

Reporting into the Service & Supply Manager – Operations, your key responsibilities will include but are not limited to:

  • Managing all enquiries from our commercial customers, both via the phone and email, ensuring that a high level of service is provided and customer expectations are met
  • Customer order and data entry management into our ERP system in a timely and accurate manner
  • Liaising with internal team members in Sales, Manufacturing and Logistics to ensure customer and company requirements are met
  • Assisting with customer specific reports in excel and portal maintenance
  • Support the Service & Supply Manger with adhoc administrative duties as required

The successful candidate will demonstrate previous customer service experience in a fast-paced environment.  Whilst food manufacturing industry or similar distribution network is desired, it is not essential.  What is essential is that you have a bright and bubbly personality and can demonstrate a dedication to providing a high level of service at all times, use your initiative to solve problems and be comfortable in dealing with cross functional teams and key stakeholders on various levels.  Furthermore, you will have intermediate Microsoft Office skills and strong attention to detail.

This is an exciting opportunity to join a growing organisation that promotes a culture of Superior Quality, Integrity, Family, Continuous Improvement and Passion and who can support long term career development.

For further information please contact Kacie Evans at careers@birchandwaite.com.au or simply ‘Apply now’

Birch & Waite is an Equal Opportunity Employer

https://birchandwaite.com.au

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Customer Care Consultant - 3 Month Contract
Esther Clothing Pty Ltd
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Location Icon Sydney

About the businessEsther & Co is a fast-paced online women's fashion company based in Sydney. We have an amazing team who has recently switched to remote working! It's an exciting time to be part...

About the business

Esther & Co is a fast-paced online women's fashion company based in Sydney. We have an amazing team who has recently switched to remote working! It's an exciting time to be part of the brand and we can't wait to find the perfect contractor to assist our customers.

About the role

Hiring for a 3 month contract which has the potential to turn full time post the contract.

  • Provide appropriate consultation to customers for various products and services.
  • Report and oversee overseas customer care consultant team members
  • Manage all customer issues and resolve all complaints effectively.
  • Managing a large number of incoming live chats and emails
  • Proactively work to prevent potential customer issues
  • Discuss customer requirements for a new style and provide consultation to select appropriate product & size.s.
  • Possibly delegating certain customer enquiries to specific teams
  • Managing customers' accounts
  • Keeping a record of customer interaction and details of actions taken
  • Processing returns & store credits for customers in a timely manner
  • Reporting on customer experience and results/enquiries on a weekly basis

Benefits and perks

You'll be working remote most days during the week, every other week the team meets in person.

While not physically in the same space the team stays well connected over calls and video chats.

Skills and experience

  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure & customer issues
  • The skillset of working through issues proactively
  • Efficiency and organisational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Positive, can-do attitude is a MUST
  • Prior experience in customer service
  • A thorough knowledge of women's clothing is a bonus

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Customer Service Consultant
AJ Grant Building
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Location Icon Sydney

About Us:AJ Grant Group is a highly respected building service provider for domestic and light commercial building repairs, renovations and maintenance, operating across a range of sectors, inclu...

About Us:

AJ Grant Group is a highly respected building service provider for domestic and light commercial building repairs, renovations and maintenance, operating across a range of sectors, including insurance, education, real estate, aged care, NDIS disability services and government organisations.   

You will join our centralised national team as a Customer Service Consultant, based in our head office at Kirrawee, in the Sutherland Shire.

About the role:

Your professional attitude, willingness to learn and commitment to achieving the very best outcome for our clients will greatly assist you to: -

  • Provide exceptional customer service support to our clients and business stakeholders
  • Participate in the primary inbound call handler team on our national 1300-number
  • Enter data from calls to maintain detailed customer records
  • Preparation and submission of assessment reports
  • Assist with national in-box to ensure email communication is actioned within client SLA’s
  • General administrative support to internal and external customers

About you:

We are looking for a reliable Customer Service Consultant who want to be part of a positive and professional team environment and can demonstrate the following:

  • A passion and commitment to customer service
  • Strong written and verbal communication skills
  • Effective time management skills with the ability to quickly adapt to change
  • Willingness to learn new tasks and/or operating systems
  • A positive “can do” attitude
  • Competent Microsoft Office knowledge
  • High attention to detail and accuracy
  • Experience in the building/insurance industries is desired, however not essential

The benefits of working with us:

  • Full training with continuous support and help will be provided in a friendly team environment
  • Career development opportunities on offer for the right candidates
  • A diverse, fast-paced role where no two days are the same!

Please note only shortlisted applicants will be contacted

Applicants must have the right to work in Australia

Applications close Friday 6th November 2020

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We found 117 Call Centre & Customer Service jobs. See more
Customer Service Consultant

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$54,520 /yr
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Customer Service Consultant Salaries
How much do Customer Service Consultant earn in Sydney, Australia? The average salary of Customer Service Consultant is $54,520 in Sydney, Australia
$54,520 /yr
Additional Cash Compensation Information Icon
Average $54,520
Range $50K - $60K
Last updated October 16 2020
The average pay range for Customer Service Consultant is between $50K and $60K. Salaries vary from a low of $40K up to $70K per year. The average number of Customer Service Consultant roles advertised per month is 11 in Sydney, Australia between November 2019 and October 2020.
What are the most common skills required to be a Customer Service Consultant? The most common skills required for a Customer Service Consultant are:
Administration Art Administration Accessibility Art Administration Administrative Administrative Art Administration Art Banking Administrative Acting Administration Banking Banking Administration Administrative Art Administration Art Accountability Accreditation Administration Administrative Adva Ambulance Art Banking
See all 30 skills

These skills are most commonly found in Customer Service Consultant job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Sydney?
See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Sydney. See how they compare to the average Customer Service - Call Centre salary of $54,520.
Hays Contact Centres
Sydney (100%)
482

$47K-$57K

(($2,333))

$47K-$57K
(($2,333))
Randstad - Business Support
Sydney (100%)
325

$48K-$58K

(($1,477))

$48K-$58K
(($1,477))
Citrus Group Pty Ltd
Sydney (100%)
235

$46K-$56K

(($2,828))

$46K-$56K
(($2,828))
Apple
Sydney (100%)
87

$34K-$44K

(($15,020))

$34K-$44K
(($15,020))
Private Advertiser
Sydney (100%)
87

$54K-$64K

($4,757)

$54K-$64K
($4,757)
Last Updated October 16 2020
Submit your resume for FREE to 3,848 Recruitment Agencies across Australia
How many years does it take to become a Customer Service Consultant?
Most candidates undertake an average of 4 years Call Centre & Customer Service prior to being appointed as a Customer Service Consultant.
Average Call Centre & Customer Service required to become a Customer Service Consultant
Last updated October 21 2020
Most candidates have on average 6 years working experience prior to becoming a Customer Service Consultant.
Average Call Centre & Customer Service required to become a Customer Service Consultant
Last updated October 21 2020
Where are Customer Service Consultant in Sydney sourced from?
Customer Service Consultant are sourced from
these companies
Datacom
ANZ Bank
ANZ Bank Contact Centre
ANZ Bank- DRAKE INTL
ANZ/Onepath
Customer Service Consultant are sourced in Sydney are most likely to be sourced from these schools
TAFE
University of Sydney
Universidad Autónoma de Colombia
Universidade Federal do Paraná
University of Sydney
Last updated October 21 2020
Where are most Customer Service Consultant roles located in Australia?
Melbourne 113 / 26%
Sydney 102 / 24%
Brisbane 62 / 14%
Adelaide 54 / 13%
Wollongong 23 / 5%
Last updated October 23 2020
Which locations in Australia pay the most for Customer Service Consultant?
Geelong ($56K)
Newcastle ($55K)
Sydney ($55K)
Melbourne ($54K)
Hobart ($53K)
Last updated October 23 2020