Shannons is the leading insurer of cars and motor bikes for enthusiasts and we are continuing to grow our business.

If you are you passionate about motoring, we are looking for multiple enthusiasts who are excited about the idea of speaking to our customers on all things motoring

Motoring Enthusiast Sales & Service Consultants

• This position requires you to maximise sales opportunities and provide exceptional customer service, whilst contributing to the overall business growth of Shannons and driving customer loyalty.
• Work with fellow Motoring Enthusiasts in a positive and customer focussed culture.
• Attend Car Shows and Motor Events with the Shannons team
• Be rewarded with a competitive salary + benefits + bonus + superannuation

Skills & Experience

• A demonstrated passion for motoring is essential
• Insurance experience it is not essential, as we will fully train the right person
  Previous experience within high volume sales and/or customer service environments is beneficial
• A drive to achieve sales targets
• The desire to be a key member of an energetic and committed team, that is passionate about motoring

Hours, Location & Training

• Hobart location
• Full time permanent 37.5 hours per week, starting between 8.30am and 9.30am.
• Occasional weekend availability is required for this role. You will be expected to work approximately one Saturday a month, with a weekday in lieu and be available to attend some car events which often fall on a weekend. We are also looking for people who can work a permanent Saturday shift.

Benefits

• 100% loading on all Saturday shifts after 12pm and all day on a Sunday!
• Comprehensive (fully accredited) and paid 6-week training period
• Uniforms supplied
• A unique culture in an iconic company working with other motoring enthusiasts
• Generous discounts on insurance and banking

If you are self-motivated, confident and results driven and possess a real passion for motoring, apply today!

Are you someone who loves helping people?

We’re on the lookout for Customer Service Representatives who genuinely care about having real, meaningful conversations with our customers. You’ll need to go above and beyond when it matters most.

Do work that matters

In your role you will take inbound calls from customers on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. You are empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by building and maintaining an extensive knowledge of our products and processes.

See yourself in our team

We have a number of positions based within our contact centres across multiple locations in Australia that vary in shift pattern.

We want to hear from people who:

• are conversation starters and great at connecting with a diverse range of customers
• take pride in delivering exceptional customer service
• are natural problem solvers who are proactive in finding solutions
• have strong verbal communication skills and are confident speaking on the phone
• are able to navigate new technology and computer systems efficiently and accurately.

What it’s like working in contact centre

A role in a contact centre is fast paced, because every day we deal with thousands of customer enquiries. We work in shifts, so you’ll know a couple of weeks in advance when you’re scheduled to work. And when you’re in the contact centre your shift will be structured, so you’ll know exactly when you’ll be taking your lunch break or able to grab a cup of coffee.

Because we’re here to support our customers, there are KPI's we need to meet, and you’ll be able to track your progress daily. Whether you’re making outbound calls or receiving inbound calls, you’ll be multi-tasking across two screens with several different systems on the go. But don’t worry, we’ll support you with great training and be there every step of the way!

Hours, Location & start date:

Monday - Friday 9:00am - 6:00pm

Hobart

Monday 16th November

Need more reasons to apply?

Our Contact Centre Team are a diverse bunch who thrive in a buzzing, enthusiastic and supportive environment. You’ll work with and learn from the best Our Team Leaders will support your development and help you grow both personally and professionally.

As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.

If you’re excited about this role and want to be part of our team - Apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick [link removed] to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply.If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick [link removed] to submit a valid application. We’re keen to support you with the next step in your career.

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services, parent education and specialist accommodation for families. At yourtown you will be part of the solution.

For over 15 years, yourtown has been providing quality employment services throughout Australia in communities facing long-term unemployment. Employment Services at yourtown works persistently to address youth unemployment and its causes, by unpacking the challenges a young person might have and finding the right solution for that young person. 

jobactive is a program specialising in helping young people (15-29) on their journey to employment. The service provides intensive, pre-employment support to improve the work-readiness of young people and help them into work (including apprenticeships and traineeships) or further education.

What does a Job Placement Coach do at yourtown?

As the Job Placement Coach, you will be:

• Completing intake assessments with the job seeker to determine work readiness;
• Working in collaboration with the job seeker to goal set;
• Connecting with relevant community organisations to support work readiness;
• Job matching, cold calling and reverse marketing the job seeker to employers;
• Networking face to face and building rapport with employers to build an employer pipeline.

This role will be based at Glenorchy.

About you

To be a successful applicant you are:

• Passionate - this isn't just a job – it is your career, a choice that you make every day;
• Client focussed – our young people are the heart of your practice and you genuinely want to enhance their lives;
• A problem solver, you trouble shoot on the go and are innovative in your approach;
• Amazing at administration, our compliance requirements are strict and you can keep on top of this without an issue;
• Business savvy and have a strong understanding of the local labour market;
• Funny – a great sense of humour means bonus points for you!

If you have transferable skills from call centre/sales experience, don’t wait, apply now!

About the benefits of working at yourtown

Remuneration for this role commences at $66,196 per annum + 9.50% Superannuation + salary packaging. www.remserv.com.au/salary-packaging/how-it-works We offer attractive employment conditions supported by an Enterprise Agreement which includes guaranteed yearly increases for 3 years, paid parental leave and access to salary packaging arrangements of up to $15,900 via our packaging provider. We also offer monthly practice supervision with an in-house team of Practise Supervisors.

If you are looking for an opportunity where you are encouraged to think outside the box, be part of a stellar team and have a positive impact on the lives of young people, we would love to hear from you! Come find your place at yourtown.

Contact:  Tharshi Thavapalan, Talent Acquisition Specialist 07 3867 1283

Closing Date: Thursday 8 October 2020

To apply, and for a full Position Description please visit: www.yourtown.com.au

Please note no cover letter is required but you will need to answer the screening questions. 

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National  Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"  

Wherever, Whenever

Right around Australia through a network of branches, agents and dealers, Supagas provides the service you deserve.  Serving your home, business and industry with our range of products including LPG, Industrial Gases, and Homeswap.  We strive for customer service excellence in every facet of our business.

We are currently seeking an enthusiastic, confident and vibrant person to join our Customer Service team on a full time basis in our Launceston branch, reporting to the Branch Manager.

Key Responsibilities Include:

• Providing exceptional customer service at all times
• Answering high volume of incoming calls, placing orders and redirecting calls as required
• Handling customer queries and accounts in a professional and timely manner
• Providing customers with product, service and procedural information 
• Supporting internal and external sales teams with new and prospective customers
• Supporting operations to ensure the customers' expectations of service are exceeded
• Maintain existing Supagas accounts with utmost professionalism
• Other tasks as required

Ideal Skills & Experience Include:

• Previous experience in a customer service role
• Excellent interpersonal, communication and dispute resolution skills
• Well developed computer skills
• Exceptional, professional telephone manner
• Ability to multi-task and prioritise work load
• A passion for customer service
• A professional approach and positive attitude towards work and team mates
• Ability to work to deadline

We are seeking candidates with a Safety First attitude, customer service skills, a strong work ethic and a team based approach.

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below!

RACT has been part of the Tasmanian community for over 95 years and cross many generations through our valued members and diversity of services.  Our purpose is consistent – to be a trusted friend and helping hand, always supporting the lives of our Tasmanian community.  To continue the traditions of exceptional customer service, there is a demand for talented customer service consultants to join our team.  Working in the Roadside Contact Centre in Hobart, you will join an already successful team supporting the delivery of Roadside Assistance to our Members.  You will genuinely care about people, have a desire to learn, strive to be better and always put the customer experience as a priority.

To be considered for these positions, you must:

• Be passionate about customer service
• Understand and drive the importance of positive interactions and customer experiences 
• Problem solve different customer issues quickly and effectively
• Be a proactive member of a high performing team.

Your success in this role will require you to become familiar with various systems and technology and work through a rigorous training program.  Your ability to think quickly and communicate clearly to a diverse membership base is essential.  Your pride in delivering exceptional customer service with a positive and resilient outlook will see you offered stability and become part of a truly customer focused contact centre.  RACT are continuing to build upon their vision of creating ‘extraordinary’ and valued relationships with Tasmanians, NOW is an exciting time to become part of this.

The successful candidates will be required to work on a rotating roster between 7.00am and 10pm, 7 days per week including public holidays. 

Applications must include a CV and covering letter and close at 10am on Monday 5 October 2020. To be considered for this position applications must be received via SEEK or RACT’s website.

Apply today or call Brendan Griggs, People Services Business Partner on 03 6236 4348 for more information.