The organisation

If your plan is to join a well-established and successful business in a position that utilises your broad customer service skill set, then this is the position you have been waiting for!

Established over 40 years, this organisation offers you the opportunity to work within the Queensland operations of a national business and make a positive contribution to the continued growth and development of this successful business.

This business is heading into exciting times with new cloud-based systems being implemented over the next twelve months.

Your responsibilities

This is an exciting position for a highly motivated and experienced person who enjoys going the extra mile for customers and working collaboratively with the team to achieve outcomes. Reporting to the National Customer Service Manager and working as part of the Customer Service Team you will be providing key support to customers.

This is a busy, hands-on position working as a key link between the customer and the business from the initial enquiry or order through to delivery. Key duties include, but are not limited to;

• Proactively work with customers on their enquiries
• Deal with incoming customer correspondence and action appropriately
• Data Entry - process all customer orders promptly and accurately
• Document management
• Assist with administrative reporting

Your background

This is a great opportunity to take ownership of a position and make it your own. If you enjoy working as part of a team, rolling up your sleeves to ensure customers receive excellent service then this is the position for you.

To succeed in this position, you will possess the following skills and attributes;

• Minimum of 3 years customer service experience essential
• Experience working in a fast-paced environment
• Proactive and professional manner
• Strong initiative and demonstrated problem-solving skills
• Ability to take ownership and follow tasks through to completion
• Excellent communication and relationship building skills
• MS Office skills at an intermediate level in Word and Excel

Positions like this are rare! Do not delay in applying. Please forward your resume and covering letter to jobs@mpmmarketing.com.au

Ezibuilt Steel Sheds is a shed business based in Hervey Bay selling sheds across a national distributor based network.

Due to the success of the business an opportunity has arisen for a passionate and enthusiastic person.

You will work closely with other CSO's in a team environment that is exciting and fun whilst delivering results.

To be successful for this role you will need to be highly organised, motivated, possess excellent communication skills, outstanding attention to detail and hold a current driver's licence.

Full training will be provided.

If you want to work in a friendly environment where you will be rewarded for your contribution, Please send your CV and Cover letter to jobs@cbcqld.com.au by COB Friday 30th October 2020. Applications not sent directly to this email address will not be considered.

• Receive inbound telephone calls and assisting with placing orders, product inquiries, quotes and problem solving
• Receiving calls from internal customers (service technicians) and assisting with enquiries 
• Maintain and update database systems
• Outbound calls to team members and follow up on open customer enquiries through to completion
• Completing paperwork, entering data and general reporting as required

• Previous experience within a customer service environment (i.e a call centre / or office workplace)
• Experience within an industrial / mechanical or parts environment preferred but not essential 
• Strong customer service skills and communication 
• Demonstrated time management skills
• Demonstrate an organised approach in a high volume environment
• High level of interpersonal relationship skills
• Intermediate level of computer literacy (MS Office Suite)
• High attention to detail and accuracy

KEY RESPONSIBILITIES

Customer Service:

• Provide prompt, efficient, consistent, professional, and accurate services to Queensland Government employees via inbound and outbound communication over the phone
• Handle all customer enquiries and requests regarding salary packaging products provided by Queensland Government to their employees including account enquiries; benefit information; information regarding account activities; and basic level amendments and catch up payments
• Provide support and advice on customer accounts from internal departments and external parties including novated panel providers and financiers
• Achieve first call resolution and satisfy customer needs through the use of call structure guidelines and scripting, and efficient and effective use of available resources including Technical Quality Coordinators and Work Instructions
• Proactively identify opportunities to add value to customers through education of eligible salary packaging benefits
• As directed by Team Leader and Workforce Planning, provide accurate and timely actioning of new application forms and customer requests and claims from specific queues.
• Manage communication with customers and Financial Advisors to ensure any claim discrepancies are corrected in a timely manner

Compliance and accuracy:

• Ensure compliance with legislative, regulatory, and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority, Trade Practices Act and Queensland Government Contract PTD0027-16 Salary Packaging.
• Maintain and update records in internal database of every customer transaction including details of comments, inquiries, complaints and actions taken

Team:

• Provide support to other team members regarding product and processing knowledge
• Support overflow of work in basic processing queues as directed by leader

Continuous Improvement:

• Escalate errors in customer account to Team Leader in a timely manner

Knowledge & Experience:

• Demonstrated experience in customer service excellence and adherence to company policies and procedures
• Proven experience in responding to customer queries to deliver suitable outcomes based on customer needs and business guidelines
• Strong written and verbal communication
• Experience in identifying opportunities for “value add” during customer interaction
• Ability to work between multiple systems simultaneously
• Proficiency with MS Office
• Basic numerical skills

What we can offer you:
Supportive and ambitious culture with lots of fun mixed in!

An Exempt Employee Share Plan
Paid Income Protection insurance under the default MMSG Superannuation Fund
Paid parental leave
Access to the Maxxia Lifestyle Rewards program

Please note all successful candidates will be required to undergo background checks.

Part time 2-3 day roster: Must be available to work Monday, Tuesday & Wednesday.

An opportunity has become available for an experienced Customer Services Officer in Tamworth, NSW.

This position will be directly through a government organisation. 

Excellent pay rates, Monday to Friday 9:00am – 5: 00pm.

To be suitable for this role you will identify as an Indigenous Australian and excellent administration skills.

The successful candidate will have the following attributes:

• Experience in the provision of customer service to a diverse range of clients;
• Have strong computer skills, including the Microsoft Office suite (testing required)
• Knowledge of local community and welfare services;
• Have a good understanding of procedures and processes;
• Have experience creating documents and general correspondence;
• Have strong attention to detail, be highly organised and be able to prioritise a busy workload; and
• Have excellent initiative and independence in completing tasks;

To be considered for this position, please apply by forwarding your resume detailing your experience.