• Provide exceptional and consistent service to the company's customers and internal stakeholders;
• Manage customer requests for servicing, breakdowns and scheduled maintenance works;
• Demonstrate an excellent understanding of all the company's products and services and promote the benefits to the customer and the business; 
• Prioritise customer requests and allocate resources appropriately;
• Provide regular and timely updates to customers on the status of Technicians attending to their request;
• Coordinating scheduled preventative servicing and maintenance; 

• Experience in a customer focused, scheduling or coordination role;
• Strong attention to detail, the ability to prioritise and excellent problem solving skills;
• Professional communication skills with the ability to build and maintain excellent relationships with customers and technicians;
• Strong work ethic with the ability to self motivate;
• Experience using simPRO is highly regarded. 

Tuco Pty Ltd

TUCO is Australia's fastest growing Freight Management Company. We're currently searching for a driven Customer Care Consultant to join our energetic team and play a critical role in the day-to-day operations of our business. The chosen candidate will receive full in-house training and ideally, be ready to start ASAP.

About the role

• Act as a key contact for customers
• Receive inbound and make outbound phone calls
• Proactively inform customers on their shipments 
• Accept and process orders for handover to the operations team
• Handle customer enquiries/complaints
• Organise and coordinate freight movements
• Communicate with current and future suppliers in a professional manner
• Act as the go-to person for the sales and operations teams

About you

• Excellent phone manner
• Excellent interpersonal skills
• Ability to work well in a fast paced environment
• Ability to thrive in a team environment
• Strong communication skills - both verbal and written
• The ability to identify and meet customer needs in a pleasant and friendly manner
• Strong attention to detail
• Intermediate computer skills
• Excellent organisational skills 

About us

Being the fastest growing Freight Management Company, we find success in tailoring solutions to our customers specific needs. We see ourselves as an extention of our clients business, always going the extra mile to ensure service standards are delivered. 

If you think you are the person we are looking for, get in touch and send through your resume and cover letter today!