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Casual Customer Care Officer

Cluey Learning

Posted 08/20

#14106242

Sydney

Great hourly wage - $27 p/hCasual position, up to 25 hours a weekWork from home! About Cluey: Cluey Learning is Australia’s largest online tutoring service. We do things differently by turning ...


												Great hourly wage - $27 p/h
Casual position, up to 25 hours a week
Work from home! 

About Cluey: 


Cluey Learning is Australia’s largest online tutoring service. We do things differently by turning education on its head. Our approach is 100% online, 100% personalised, and always adapting to the changing needs of our students. 

About the team & role


Our Customer Service Officer’s primary responsibility is supporting, problem-solving, and coordinating Customers and Tutors at Cluey Learning in a friendly and engaging way via email and phone.


Working within our operations team, a successful candidate will be able to manage and resolve customer and tutor issues that arise while using the Cluey learning platform. 


This role would suit students or anyone looking for a flexible role that offers more work-life balance, you must have the ability to work from home and our Sydney office. 

The ideal person for this role would be able to tick a lot of these boxes:Call Centre Customer Care experience is a MUST
Proven experience in providing support both over the phone and via email
Strong experience in problem-solving and talking customers through fixes over the phone
Excellent communication skills, both written and verbal 
A positive attitude with a love of education 
Ability to multitask and work under pressure 
Salesforce experience an advantage
Have availability on weekends from 8 am till 6 pm or Monday to Friday from 4 pm till 9 pm 
Have the ability to work from home
This is a Casual Role with up to 25 hours per week available
You will need a laptop for this role - We will provide all training and software 

The reasons why you should join Cluey Learning! Work from home Position!  
We offer extensive training and onboarding to help set you up for success
We have Discounted Gym Memberships for all staff 
We support our staff with an Employee Assistance Program (EAP)
We offer ongoing career and development opportunities, including an in house mentoring program!

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Customer Service - Call Centre

Salary Comparison

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$51,810 /yr

Median Average:

$51,810

The average pay for an Customer Service - Call Centre in Sydney, Australia is $51,810 per year.
Salaries vary from a low of $30K up to $80K per year. The average number of Customer Service - Call Centre roles advertised per month is 2 in Sydney, Australia between October 2019 and August 2020.

See more Salary Guide & Job Insights

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Customer Service - Call Centre Salaries

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How much do Customer Service - Call Centre earn in Sydney, Australia? The average salary of Customer Service - Call Centre is $51,810 in Sydney, Australia

$51,810 /yr

Additional Cash Compensation

Average	$51,810
Range	$50K - $60K

Last updated September 18 2020

The average pay range for Customer Service - Call Centre is between $50K and $60K. Salaries vary from a low of $30K up to $80K per year. The average number of Customer Service - Call Centre roles advertised per month is 2 in Sydney, Australia between October 2019 and August 2020.

What are the most common skills required to be a Customer Care Officer? The most common skills required for a Customer Care Officer are:

Customer Service Customer Care Administrative Ccu Customer Care Customer Service Administration Communicating Compliance Accountability

See all 30 skills

These skills are most commonly found in Customer Care Officer job advertisements and position descriptions.

Last updated August 31 2020

Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Sydney?

See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Sydney. See how they compare to the average Customer Service - Call Centre salary of $51,810.

Hays Contact Centres Sydney (100%)	434 $46K-$56K (($727))	$46K-$56K (($727))
Randstad - Business Support Sydney (100%)	274 $47K-$57K ($356)	$47K-$57K ($356)
Citrus Group Pty Ltd Sydney (100%)	215 $45K-$56K (($902))	$45K-$56K (($902))
Apple Sydney (100%)	87 $34K-$44K (($12,310))	$34K-$44K (($12,310))
St George Bank Sydney (100%)	82 $48K-$58K ($1,190)	$48K-$58K ($1,190)
Healthcare Professionals Group Sydney (100%)	65 $51K-$61K ($4,190)	$51K-$61K ($4,190)
Employ Sydney (100%)	55 $48K-$58K ($1,618)	$48K-$58K ($1,618)
Private Advertiser Sydney (100%)	51 $52K-$61K ($5,090)	$52K-$61K ($5,090)
McArthur Sydney (100%)	47 $50K-$60K ($3,523)	$50K-$60K ($3,523)
MAYDAY Recruitment Sydney (100%)	46 $46K-$56K (($477))	$46K-$56K (($477))

See all 10 recruitment agencies

Last Updated September 19 2020

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How many years does it take to become a Customer Care Officer?

Most candidates undertake an average of 2 years Call Centre & Customer Service prior to being appointed as a Customer Care Officer.

Average Call Centre & Customer Service required to become a Customer Care Officer

Last updated September 23 2020

Most candidates have on average 6 years working experience prior to becoming a Customer Care Officer.

Average Call Centre & Customer Service required to become a Customer Care Officer

Last updated September 23 2020

Where are Customer Care Officer in Sydney sourced from?

Customer Care Officer are sourced from
these companies

	EBSCO Information Services
	Enware Australia Pty Ltd
	JobStreet.com
	SingTel
	Westpac

See all 5 companies

Customer Care Officer are sourced in Sydney are most likely to be sourced from these schools

	TAFE
	Macquarie University
	University of Sydney
	University of Western Sydney
	University of Wollongong
	University of Technology, Sydney
	University of New South Wales
	Charles Sturt University
	Victoria University
	Gujarat University
	Australian Careers Business College
	Australian Catholic University
	Griffith University
	Guru Nanak Dev University
	Jawaharlal Nehru Technological University
	Southern Cross University
	University of Newcastle
	University of Pune
	University of Southern Queensland
	The Australian National University
	King's Own Institute
	Monash University
	Australian College of Applied Psychology
	Australian Institute of Management
	De La Salle University

See all 25 schools

Last updated September 23 2020

Where are most Customer Care Officer roles located in Australia?

Sydney	16 / 40%
Melbourne	8 / 20%
Brisbane	6 / 15%
Adelaide	5 / 13%
Perth	3 / 8%
Albury	1 / 3%
Newcastle	1 / 3%

See all 7 locations

Last updated September 19 2020

Which locations in Australia pay the most for Customer Care Officer?

Melbourne	($58K)
Perth	($51K)
Brisbane	($50K)
Adelaide	($47K)
Sydney	($46K)
Albury	($45K)
Newcastle	($45K)

See all 7 locations

Last updated September 19 2020

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Posted 4 Days ago

#003456

Golden Race

Posted 4 Days ago

#003456

About the Company

Smartcorp has been in business for over 35 years and used by accountants to create and manage entities and stay on top of compliance requirements in a single platform. Our unparalleled customer base build over decades, combined with our world class customer service gives us an unprecedented edge!

Are you a creative UI Developer who has experience with React and are keen to work on an exciting greenfield product from its inception? We are building a brand-new SaaS application in an API first, Microservices environment hosted in Amazon AWS. If you are an experienced UI Developer with independent ideas then please click Apply Now below!

Role

We are looking for a highly creative UI Developer to join the team and take charge of creating an awesome user experience in our software. This role is more than just technology, its about how well you can empathise with the end users of the software. In addition to the relevant technical experience in frontend technologies, you have the ability to understand user needs and generate user experiences that have a wow factor!

Technology Stack

Required - HTML, CSS, React, APIs
Desirable - .NET, Microservices
Good to have - C#, Amazon AWS
Good to have - Git, Bitbucket, Pipelines, Amazon Cloudformation and Code Deploy.

The Team Culture

We believe that the team works best if everyone is involved and approachable. Our technology team embodies the following key values:

Dependability and Trust on each team member.
Structure and Clarity around well defined roles within the team and the business.
Meaningful work that has personal significance in addition to the business benefits.
Freedom to experiment with ideas, voice opinions, ask judgement-free questions and let your guard down to build something extraordinary!

The Benefits

Competitive salary commensurate with your skillset rather than the number of years of experience.
Great office culture with a flat structure and a highly agile team.
We’re building an open plan office with bean bags and ping-pong table right next to the desks.
Wines, beers, soft drinks and chips, we celebrate every Thursday!

The application form will include these questions:

Which of the following statements best describes your right to work in Australia?

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1 Customer Service - Call Centre Contract Roles in the Eastern Suburbs

1 Customer Service - Call Centre Contract Roles in the Eastern Suburbs

Salary Comparison

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Blog

What is a Staffing Agency?

Recruitment Industry Facts in Australia

Career & Job Hunting Checklist

How Much Time Do You Spend Working?

10 Questions You Are Likely To Be Asked In An Interview

Resume Writing Tips

Recruitment Agencies Costs in Australia

5 Reasons For Resigning

5 Questions You Should Ask In An Interview

Recruiting Facts

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