Customer Service Officer
Julzar Pty Ltd
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Location Icon Brisbane

The organisationIf your plan is to join a well-established and successful business in a position that utilises your broad customer service skill set, then this is the position you have been waiti...

The organisation

If your plan is to join a well-established and successful business in a position that utilises your broad customer service skill set, then this is the position you have been waiting for!

Established over 40 years, this organisation offers you the opportunity to work within the Queensland operations of a national business and make a positive contribution to the continued growth and development of this successful business.

This business is heading into exciting times with new cloud-based systems being implemented over the next twelve months.

Your responsibilities

This is an exciting position for a highly motivated and experienced person who enjoys going the extra mile for customers and working collaboratively with the team to achieve outcomes. Reporting to the National Customer Service Manager and working as part of the Customer Service Team you will be providing key support to customers.

This is a busy, hands-on position working as a key link between the customer and the business from the initial enquiry or order through to delivery. Key duties include, but are not limited to;

  • Proactively work with customers on their enquiries
  • Deal with incoming customer correspondence and action appropriately
  • Data Entry - process all customer orders promptly and accurately
  • Document management
  • Assist with administrative reporting

Your background

This is a great opportunity to take ownership of a position and make it your own. If you enjoy working as part of a team, rolling up your sleeves to ensure customers receive excellent service then this is the position for you.

To succeed in this position, you will possess the following skills and attributes;

  • Minimum of 3 years customer service experience essential
  • Experience working in a fast-paced environment
  • Proactive and professional manner
  • Strong initiative and demonstrated problem-solving skills
  • Ability to take ownership and follow tasks through to completion
  • Excellent communication and relationship building skills
  • MS Office skills at an intermediate level in Word and Excel


Positions like this are rare! Do not delay in applying. Please forward your resume and covering letter to jobs@mpmmarketing.com.au

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Customer Service Officer
Ezibuilt Steel Homes And Sheds
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Location Icon Hervey Bay, Queensland

Ezibuilt Steel Sheds is a shed business based in Hervey Bay selling sheds across a national distributor based network.Due to the success of the business an opportunity has arisen for a passionate...

Ezibuilt Steel Sheds is a shed business based in Hervey Bay selling sheds across a national distributor based network.

Due to the success of the business an opportunity has arisen for a passionate and enthusiastic person.

You will work closely with other CSO's in a team environment that is exciting and fun whilst delivering results.

To be successful for this role you will need to be highly organised, motivated, possess excellent communication skills, outstanding attention to detail and hold a current driver's licence.

Full training will be provided.

If you want to work in a friendly environment where you will be rewarded for your contribution, Please send your CV and Cover letter to jobs@cbcqld.com.au by COB Friday 30th October 2020. Applications not sent directly to this email address will not be considered.

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Customer Service Officer
Adaptalift Group Pty Ltd
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Location Icon Brisbane

The Role:An exciting opportunity currently exists for a motivated customer service driven individual to join our Customer Service Team in the busy and growing Parts business.  Based at Acacia Rid...

The Role:
An exciting opportunity currently exists for a motivated customer service driven individual to join our Customer Service Team in the busy and growing Parts business. 

Based at Acacia Ridge, you will provide premium customer service as the first point of contact for all phone enquiries for our national parts business. 

This role is a full-time, permanent, role working Monday to Friday. 

Your key accountabilities include:
  • Receive inbound telephone calls and assisting with placing orders, product inquiries, quotes and problem solving
  • Receiving calls from internal customers (service technicians) and assisting with enquiries 
  • Maintain and update database systems
  • Outbound calls to team members and follow up on open customer enquiries through to completion
  • Completing paperwork, entering data and general reporting as required
About You:
We are looking for someone who is a pro at providing outstanding service to customers. You will already have a track record in a high volume customer service call centre type environment and looking for an exciting new challenge where no day is the same! 

Skills and Attributes
We are looking for someone who has:
  • Previous experience within a customer service environment (i.e a call centre / or office workplace)
  • Experience within an industrial / mechanical or parts environment preferred but not essential 
  • Strong customer service skills and communication 
  • Demonstrated time management skills
  • Demonstrate an organised approach in a high volume environment
  • High level of interpersonal relationship skills
  • Intermediate level of computer literacy (MS Office Suite)
  • High attention to detail and accuracy

Apply
If this role resonates with you then click on the APPLY button below!

*Note: We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
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RemServ - Customer Care Consultant
Remserv
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Location Icon Brisbane

KEY RESPONSIBILITIESCustomer Service:Provide prompt, efficient, consistent, professional, and accurate services to Queensland Government employees via inbound and outbound communication over the ...

KEY RESPONSIBILITIES

Customer Service:

  • Provide prompt, efficient, consistent, professional, and accurate services to Queensland Government employees via inbound and outbound communication over the phone
  • Handle all customer enquiries and requests regarding salary packaging products provided by Queensland Government to their employees including account enquiries; benefit information; information regarding account activities; and basic level amendments and catch up payments
  • Provide support and advice on customer accounts from internal departments and external parties including novated panel providers and financiers
  • Achieve first call resolution and satisfy customer needs through the use of call structure guidelines and scripting, and efficient and effective use of available resources including Technical Quality Coordinators and Work Instructions
  • Proactively identify opportunities to add value to customers through education of eligible salary packaging benefits
  • As directed by Team Leader and Workforce Planning, provide accurate and timely actioning of new application forms and customer requests and claims from specific queues.
  • Manage communication with customers and Financial Advisors to ensure any claim discrepancies are corrected in a timely manner

Compliance and accuracy:

  • Ensure compliance with legislative, regulatory, and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority, Trade Practices Act and Queensland Government Contract PTD0027-16 Salary Packaging.
  • Maintain and update records in internal database of every customer transaction including details of comments, inquiries, complaints and actions taken

Team:

  • Provide support to other team members regarding product and processing knowledge
  • Support overflow of work in basic processing queues as directed by leader

Continuous Improvement:

  • Escalate errors in customer account to Team Leader in a timely manner

Knowledge & Experience:

  • Demonstrated experience in customer service excellence and adherence to company policies and procedures
  • Proven experience in responding to customer queries to deliver suitable outcomes based on customer needs and business guidelines
  • Strong written and verbal communication
  • Experience in identifying opportunities for “value add” during customer interaction
  • Ability to work between multiple systems simultaneously
  • Proficiency with MS Office
  • Basic numerical skills

What we can offer you:
Supportive and ambitious culture with lots of fun mixed in!

An Exempt Employee Share Plan
Paid Income Protection insurance under the default MMSG Superannuation Fund
Paid parental leave
Access to the Maxxia Lifestyle Rewards program

Please note all successful candidates will be required to undergo background checks.

Part time 2-3 day roster: Must be available to work Monday, Tuesday & Wednesday.

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Customer Service Officer
Nortec Staffing Solutions
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Location Icon Gladstone Regional, Queensland

An opportunity has become available for an experienced Customer Services Officer in Tamworth, NSW.This position will be directly through a government organisation. Excellent pay rates, Monday to ...

An opportunity has become available for an experienced Customer Services Officer in Tamworth, NSW.

This position will be directly through a government organisation. 

Excellent pay rates, Monday to Friday 9:00am – 5: 00pm.

To be suitable for this role you will identify as an Indigenous Australian and excellent administration skills.

The successful candidate will have the following attributes:

  • Experience in the provision of customer service to a diverse range of clients;
  • Have strong computer skills, including the Microsoft Office suite (testing required)
  • Knowledge of local community and welfare services;
  • Have a good understanding of procedures and processes;
  • Have experience creating documents and general correspondence;
  • Have strong attention to detail, be highly organised and be able to prioritise a busy workload; and
  • Have excellent initiative and independence in completing tasks;

To be considered for this position, please apply by forwarding your resume detailing your experience.

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We found 16 Customer Service - Call Centre jobs. See more
Customer Care Officer

Salary Comparison

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$52,222 /yr
Median Average:
$52,222


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Customer Care Officer Salaries
How much do Customer Care Officer earn in Australia? The average salary of Customer Care Officer is $52,222 in Australia
$52,222 /yr
Additional Cash Compensation Information Icon
Average $52,222
Range $50K - $60K
Last updated October 23 2020
The average pay range for Customer Care Officer is between $50K and $60K. Salaries vary from a low of $40K up to $70K per year. The average number of Customer Care Officer roles advertised per month is 4 in Australia between November 2019 and October 2020.
What are the most common skills required to be a Customer Care Officer? The most common skills required for a Customer Care Officer are:
Administration Administrative Administration Communicating Accountability Administration Compliance Banking CRM Database Electrical Excel Administration Administrative Administrative Skills Art Cement Client Service CRM Customer Care Customer Service Database EcIA Education Electrical Email Engineering English Event Management Excel
See all 30 skills

These skills are most commonly found in Customer Care Officer job advertisements and position descriptions.

Last updated September 30 2020
Which recruitment agencies have the largest number of Customer Service - Call Centre roles in Brisbane?
See which recruitment agencies advertise the most Customer Service - Call Centre roles. See what salaries they paid for Customer Service - Call Centre in Brisbane. See how they compare to the average Customer Service - Call Centre salary of $52,222.
TactiCall Recruitment Services
Brisbane (100%)
136

$57K-$67K

($9,972)

$57K-$67K
($9,972)
Coles Group
Brisbane (100%)
107

$39K-$49K

(($7,768))

$39K-$49K
(($7,768))
Australia Post Group
Brisbane (100%)
92

$48K-$58K

($1,323)

$48K-$58K
($1,323)
Private Advertiser
Brisbane (100%)
57

$48K-$58K

($1,368)

$48K-$58K
($1,368)
Hays Talent Solutions
Brisbane (100%)
51

$54K-$64K

($7,111)

$54K-$64K
($7,111)
Last Updated October 23 2020
Submit your resume for FREE to 3,848 Recruitment Agencies across Australia
How many years does it take to become a Customer Care Officer?
Most candidates undertake an average of 2 years Call Centre & Customer Service prior to being appointed as a Customer Care Officer.
Average Call Centre & Customer Service required to become a Customer Care Officer
Last updated October 21 2020
Most candidates have on average 6 years working experience prior to becoming a Customer Care Officer.
Average Call Centre & Customer Service required to become a Customer Care Officer
Last updated October 21 2020
Where are Customer Service - Call Centre in Brisbane sourced from?
Customer Service - Call Centre are sourced from
these companies
ABD Serotec
Kmart
Centrelink
Hungry Jacks
Telstra
Customer Service - Call Centre are sourced in Brisbane are most likely to be sourced from these schools
TAFE
Griffith University
Queensland University of Technology
The University of Queensland
University of Southern Queensland
Last updated October 27 2020
Where are most Customer Care Officer roles located in Australia?
Sydney 17 / 41%
Melbourne 9 / 22%
Adelaide 6 / 16%
Brisbane 5 / 12%
Perth 3 / 7%
Last updated October 16 2020
Which locations in Australia pay the most for Customer Care Officer?
Melbourne ($59K)
Brisbane ($53K)
Perth ($51K)
Adelaide ($48K)
Albury ($45K)
Last updated October 23 2020