Customer Service Jobs In the Southern Suburbs

Now Displaying 60 of 76 Customer Service Jobs




  • Customer Support Consultant - Retail

    Customer Support Consultant - Retail Start Date Friday, 20th September 2019 Melbourne CBD location, close to public transport Be part of this fun, dynamic and rewarding call centre About Startek-Aegis Startek Aegis is a global outsourcing and technology services company committed to impacting clients™ business outcomes by focusing on enhancing customer experience across all touch points and channels. The combined entity has operations in 61 locations across 13 countries with more than 50,000 employees. The company services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel Hospitality, Consumer Goods, Retail, and Energy Utilities. What we have on offer for you We are currently recruiting Customer Support Consultants to join our call centre, representing a major retailer of electrical and white goods with retail outlets located across the country. As a Customer Support Consultant you will be speaking to premium service retail customers, providing case management and troubleshooting for faulty products, facilitating and following up on repair claims, and answering service enquiries. The role will be a mix of Inbound, Outbound and Email contact and will see you interacting with retail stores, suppliers and service providers to ensure our customer™s enquiries are being resolved. The scope of work is wide and you will have the support required to deliver exceptional customer service. We see you as the voice of the company and want you to delight our customers whilst provide a One Stop seamless service, taking ownership on every call to achieve the best possible outcome. Start Date Friday, 20th of September 2019 Centre Opening Hours Monday to Saturday, 900am to 600pm Melbourne CBD location, close to public transport Fixed term contracts until 31st March 2020, with possible extension Fixed Term Pay Rate 22.70 per hour + super + leave entitlements (pro rata) Casual Pay Rate 28.37 per hour + super 35 paid hours per week 5 days paid classroom style training and 10 days paid on the job style training Opportunity for future career development Fun and rewarding call centre What we are looking for Outstanding customer service experience from within a retail, hospitality or call center environment Strong ability to troubleshoot and resolve customer enquiries Exceptional verbal written communication skills Active listening skills with the ability to empathise Excellent time management skills and cool under pressure Ability to negotiate positive outcomes for customers Great attention to detail A true passion for exceeding customers expectations These roles wont last long, dont miss out apply today

    location Melbourne, Victoria


  • Customer Solutions Consultant

    Customer Solutions Consultant Your new company Bank First, formerly Victoria Teachers Mutual Bank, is a customer owned bank that exists for the sole purpose of providing better banking experiences for customers not to serve shareholders. Due to growth in the department, we are expanding our team to ensure our new and existing customers continue to receive an outstanding level of service. Your new role As the first person to interact with our new customers, you provide a positive and seamless onboarding experience over the phone. You will proactively welcome these customers to the bank, ensure all services are set up correctly, and strengthen the relationship between new customers and Bank First. Your role will see you help your customers to transfer their salary and all of their banking products over to Bank First so that they consider Bank First to be their main bank. What you™ll need You are a customer focused person who displays genuine curiosity in your customers, and a desire to help them achieve their financial goals. You will be motivated to learn new skills and improve your relationship building skills, and you take ownership of your customer™s queries to ensure an outstanding experience for the customer. You will also be able to demonstrate the following skills and attributes A genuine interest in people Advanced conversational skills Ability to identify customer triggers A passion to help customers Willingness to learn new skills Banking experienced highly valued, but not essential as training provided. What you will get in return This exciting opportunity will see you working for an award winning organisation, with a competitive salary package and access to a broad range of other benefits reflective of our healthy culture, including Gym reimbursement program Purchase additional Annual Leave Diversity Leave options Study assistance. What you need to do nowTo be considered for the role, please send your CV and any appropriate supporting material addressing the above criteria to jobsbankfirst.com.au Applications close Friday 4 October

    location Melbourne, Victoria


  • Executive and Regulatory Complaints Resolutions Specialist

    At Foxtel, we™re bringing television to Australians like never before. Our mission is to provide Australia™s best value streamed and live sport, movies, drama, news and entertainment experience. We work as a team, we™re agile and we™re accountable. We put the customer first and we™re passionate about what we do. We have fun and we™re different, better, special. Our Service Assurance team are passionate about effectively resolving complaints arising from customers and regulatory bodies, with a keen eye on continuous improvement. We™re searching for an excellent Executive Regulatory Complaints Resolutions specialist to competently respond to complex customer complaints referred to us from the Executive Team, Government and Regulatory bodies in a manner that further embed andor restores customer advocacy. This is for an immediate start. Your purpose Manage the end to end resolutions assessment including negotiated settlement, conciliation and investigation processes for complex complaints in accordance with legislative framework, policies, and alternative dispute resolution processes. Manage complaints from external regulatory parties such as TIO, Office of Fair Trading, Consumer Affairs, Civil Tribunals, Astra, Human Rights Commission, Attorney General, Do not call register, ACMA and ACCC Manage internal complaints referred by CEO and executives Apply knowledge of regulatory and compliance requirements when managing complaints and escalating to relevant senior managers and government bodies Prepare response letters that address and resolve all concerns and is in line with Foxtel™s brand to ensure that complaints are processed in a uniform and timely manner Provide outstanding service while negotiating suitable resolutions to complaints Highlight and actively seek out continuous improvement opportunities through thorough root cause analysis Your capability Demonstrated experience in resolving customer complaints escalated to government or regulatory bodies Strong interest in problem resolution, compliance and the relevant legislation governing the subscription television and telecommunications industries Highly developed and demonstrated experience in communicating in a written format Demonstrated conflict resolution skills with ability to deal with people who are emotional or who exhibit difficult behavior, including an ability to show sensitivity, respect, and empathy for the values and beliefs of others Proven ability to work collaboratively with staff at all levels of the organisation to achieve positive outcomes, process and customer improvements Whats in it for you? We have a benefits program with something for everyone. But we™re in the entertainment business and we connect Australians to all the stories they love, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband Above all, we love entertainment and, if you do too, you™ll love working with us. So if you™re excited about this opportunity, please click ˜Apply now™.

    location Melbourne, Victoria


  • Guest Relations Consultant

    Seeking a passionate, outgoing and energetic phone based Guest Relations Advisor for an exciting opportunity at Airport Toyota, a leading Toyota Dealership in Essendon Fields Working as an integral member of our busy Business Development Center, you will provide all of our Guests with an exceptional experience by promptly answering incoming Guest calls, identifying the Guests needs, efficiently booking vehicles in for service appointments, following up, providing solution to customer queries in a prompt manner and liaising with internal departments. ROLE Interact Liaise with Customers by telephone to efficiently book their vehicles in for service appointments. Ensure Customer details are updated on Service database as part of booking process. Promptly follow up telephone, website andor digital based Customer enquiries Ensure prompt resolutions to any customer concerns or queries Ensure all administration clerical duties are efficiently carried out. Professionally Interact with all internal departments and management team. Proactively ensure that all Essendon Mazda Customer needs expectations are consistently exceeded. YOU A positive bubbly enthusiastic person who enjoys Customer interaction. Proven ability to professionally handle high call volumes (80 “ 100+ per day). A Team player with excellent telephone manner communication skills Personable, Empathic with exceptional listening influencing ability. Fully computer literate with excellent keyboard skills accuracy. Strong attention to detail with excellent administration data management skills. A strong work ethic, calm under pressure, reliable punctual. A quick thinker with pride belief in your ability to deliver customer service excellence Strong time management, multi-tasking and organisational skills Desire to learn and develop a rewarding long term career. Verifiable Inbound Outbound Customer Service Expertise within a call center environment is Essential What™s in it for YOU Rewarding Salary Package + Super + Overtime Fantastic Team Spirit, Work Culture Management Support Comprehensive Training and Development Opportunities Join One of Largest Automotive Groups in the World When you join an IDOM Automotive Group Dealership, we believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects. If you feel you have the essential skills and positive attributes to excel in this position, email your resume to Narin Niyazi by clicking Apply Now or contact me on 9937 7600 for a confidential chat. Due to the number of applications we will be only contacting those who have been shortlisted Please note IDOM Automotive Group is an Equal Opportunity Employer - Women are Encouraged to Apply. All shortlisted applicants will be required to undertake a pre-employment checks including police and medical checks The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Have you worked in a call centre before? Are you available to work on a rotating roster? How many years experience do you have as a customer services representative?

    location Melbourne, Victoria


  • National Customer Care Team Member

    National Customer Care Team Member About Jeanswest Since 1972, Jeanswest has been one of Australia and New Zealands favourite lifestyle fashion brands. From stylish denim to fashion must-haves, our brand has evolved into a household favourite for womenswear, menswear, maternity, accessories and of course Jeans Our team has one purpose and that is to ensure that everyone feels better in denim. We live our values, hire the best fits for our business, foster a high-performing culture and empower our team to help achieve our goal. About the Role We have an exciting opportunity for a National Customer Care Team Member to join our team Based at our National Support Centre in South Yarra, we are looking for a highly driven and organised individual, who will be accountable for looking after our external and internal customer base on all things retail. This is an integral role in the business as it is the first point of call for our 170 stores across Australia and New Zealand. Reporting to the Retail Operations Manager, this role will see you Providing phone and email support for internal customers, on a variety of queries relating to store operations, POS queries, policies and procedures etc. Coordinating store administration, store banking and cash handling assistance and guiding stores with general day-to-day operations. Communicating by phone and email to customers relating to product queries, feedback, gift cards, telephone sales and loyalty programs etc. Preparing and running relevant Store reports. About the successful candidate 2+ years working in a retail or hospitality environment Experience in a call centre or administrative environment will be advantageous Strong knowledge of the standard policies and processes within the retail environment Flexibility to work a rotating roster “ including late evenings Excellent communication skills are essential Strong attention to detail The ability to build strong relationships with internal and external clients Providing exceptional customer service Benefits Culture Generous discounts for you and your immediate family Retail as a career with the opportunity to progress into another area of the business Fantastic rewards recognition schemes Discounted F45 gym memberships The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Have you worked in a call centre before? How many years experience do you have as a customer services officer?

    location Melbourne, Victoria


  • Customer Care Consultant

    Customer Care Consultant As part of the McMillan Shakespeare Group, Maxxia has a proud history of providing workplace benefit programs (salary packaging and novated leasing) to big corporate brands, not-for-profit (NFP), and government and community service organisations across Australia. Were all about empowering our customers to do more with their money - delivering real work and lifestyle benefits. Your role will play a crucial part in delivering our purpose to create New ways to make peoples lives easier. As the first point of contact you will provide exceptional customer experience by Providing great customer service to both current and potential customers Answering inbound customer enquiries Troubleshooting problems Performing administrative tasks and educating customers on our employee benefits and services. You will be taking on average about 25 to 30 inbound calls and help customers manage their accounts and funds. This role offers a mixture administrative and phone based tasks. We understand the importance of variation, so provide you with time off the phone to complete admin tasks without distractions. We also offer a structured salary banding - Increase in pay as you achieve prescribed competencies and hone your skill set Being part of a close knit team of Customer Care Consultants, you will be provided with an 8 week market leading training program. We pride ourselves in providing competitive, in depth and comprehensive training to set you up for success and make you one of our superstars Start date for the intake - 30 September 2019. What we can offer you Supportive and ambitious culture with lots of fun mixed in Convenient location, close to transportshops An Exempt Employee Share Plan Paid Income Protection insurance under the default MMSG Superannuation Fund Paid parental leave Access to the Maxxia Lifestyle Rewards program Please note all successful candidates will be required to undergo background checks.

    location Melbourne, Victoria


  • Team Member

    Team Member MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. Our Purpose MLC Life Insurance is one of Australia™s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world™s leading insurers. We are guided by our simple purpose ˜A Promise for Life™. We provide over 1.5 million Australians with reassurance that they and their loved ones will be supported when they need it most. It™s a promise that provides peace of mind and helps them sleep at night. Our purpose is supported by Our Values of Do What™s Right, Deliver Together, Make it Simple, Own it and Aim High. It™s how we work together and behave every day in every interaction with our customers and each other that defines who we are. Our Strategy Our strategy puts our customers at the centre of our ambition to be Australia™s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all at MLC Life Insurance to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution. With more than 1,600 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are. The Role We are growing quite rapidly and as a result, we are looking for multiple Customer Service Team Members on a 6 month fixed term contract. If you want to kick-start your career in a well-established and highly respected organisation, then this is the role for you. Responsibilities include Someone who has excellent written, verbal interpersonal communication skills including a professional phone manner Someone who has an aptitude for working with computers including multitasking and navigating between multiple screen and programs Someone who is customer oriented Someone who is resolution focused and ensure our customers™ needs are met the first time Someone who team orientated, sharing knowledge and assisting colleagues as appropriate and also able to work autonomously where required Someone who is able to think outside the box and Identify areas of improvement for the team and Someone who acts in a professional and ethical manner by ensuring compliance with external legislation, bank standards, and internal operating policies and procedures relevant to the position. About you We are really looking for someone who puts the customer first “ someone who has strong communication skills. Having prior experience in a customer centric role, you™ll be experienced in working in a high volume environment and will have strong resilience. You are able to stay relaxed in situations that may be difficult and you are a team player who likes going above and beyond to help others. Why Choose Us? At MLC Life Insurance, you will have the opportunity to work with a WGEA cited Employer of Choice for Gender Equality enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution embrace a culture of customer centricity and an ambition to be Australia™s leading, most trusted Life Insurer access CircleIn Parental Support - an online support resource for our working parents access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones and wellness and lifestyle offerings including access to Uprise “ our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services. Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidates employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position Interested? Please apply ASAP as we are interviewing immediately Agencies - we have this role covered thanks No agency applicants will be accepted.

    location Melbourne, Victoria


  • CUSTOMER SERVICE | ELECTRICAL & LIGHTING

    CUSTOMER SERVICE ELECTRICAL LIGHTING COMPANY My client is a high-end lighting solutions sales business for a wide variety of commercial outdoor lighting disciplines. They are known for their innovative solutions that are the first choice for facilities around Australia. Some of the industries they supply to include shopping centres, high rise buildings, sports stadiums, showrooms, industrial all other areas imaginable. By far one of the biggest assets this business has is its people and their culture, they are renowned for having low staff turn over and maintaining a family values culture with flexibility and support. POSITION A Customer Service Sales Support position has now become available due to rapid growth in the market, as this company are now expanding due to the business time they have ever been in which is a very exciting time. Communicating with customers primarily internal some external clients Assessing order requirements and providing quotes in a timely matter Building and developing relationships with all internal and external stakeholders Working closely with your team and supporting project sales Advising and coordinating with external sales reps Occasional inventory, data and backend duties General administration support adhoc BENEFITS Some of the huge benefits for this role are Earn well above the average salary for this position with a 50K - 60K + super Best industry knowledge at your fingertips from your mentors managers Career progression opportunities to advance Incredible company culture to be apart of you wont find better Company directors that take a vested interest care in your personal development and future EXPERIENCE REQUIRED To be considered for this role it would be advantageous if you came from the Lighting or Electrical industry but is not imperative. You will need to be able to demonstrate the following experience attributes listed below A proven track record of Customer Service Experience in supporting teams in Sales Support Enjoy working within a team driven culture Customer and client focused attitude Keen eye for detail Ability to multi-task proritise Great with computers and software If you have the above criteria apply below, or for more information a confidential discussion phone ring (07) 3172 2074 or 1800 758 782. www.rocconsulting.com.au

    location Melbourne, Victoria


  • Payroll Operations & Customer Service Officer

    Dynamic and progressive Payroll Services TeamCustomer Service FocusedSalary packaging available About Peninsula Health Peninsula Health provides public healthcare services to residents of the Mornington Peninsula. Our hospitals and emergency departments are located at Frankston and Rosebud, and we provide a wide range of community health, dental, rehabilitation, mental health, palliative care ad aged care services from campuses at Frankston, Hastings, Mornington and Rosebud. Person centred care is at the heart of everything we do, guided by our values of Services, Integrity, Compassion, Respect and Excellence. For more information on Peninsula health please feel welcome to visit our website httpwww.peninsulahealth.org.au Position Summary This position will have a strong customer service focus in the Payroll Services department. The primary purpose of this role will be assisting in the timely processing of Payroll and administrative task and promoting a positive and professional customer service for all employees at Peninsula Health. Key Responsibilities Work collaboratively with colleagues to facilitate the day to day operations of the Payroll Services DepartmentPromote positive relationships and a high level of customer service both within and external to Peninsula Health.Processing of payment to employees and all associated administrative tasks based on Enterprise agreements, Fair work Act, Peninsula Health policies and Payroll processes Essential Criteria Strong and professional verbal and written communication skills.Payroll processing experienceHigh attention to detail and accuracy Benefits Supportive and dynamic team environment, Salary packaging benefits How to apply To apply for this position via Seek, please click on Apply for this Position which will re-direct you to our careers page. From our Careers page, to apply or to continue with your application from Seek please click on Apply Now and follow the below steps to finalise your application Existing Account Users 1. Click Sign in and follow the prompts to upload your Resume and Cover letter New Account Users 1. Click Register to create an account 2. Once registered, click Sign in in the top right hand corner 3. Type in the reference number (located at the top of the ad) 4. Re click Apply Now™ and follow the prompts to upload your Resume and Cover letter If you experience any issues signing in or registering to our careers page, please feel welcome to contact our HR Hotline on 03 9784 2700. If you have any questions specific to the position you are applying for, please feel welcome to contact the hiring manager via the contact details below. Other Information Ensuring the health and safety of our patients, visitors and staff is at the heart of everything we do. As part of this commitment, all new members of our team must complete a National Criminal History Records Check, meet the immunisation requirements of their role and demonstrate evidence of current work rights to work in Australia prior to commencement. You may also be required to provide a Working With Children Check card. To find out more about our quality employment standards and to prepare your application to join our team please visit httpswww.peninsulahealth.org.aucareersworking-preparing-employmentPeninsula Health is committed to providing positive employment opportunities and outcomes for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.Peninsula Health believes in the strength of a diverse and inclusive workforce where each person™s uniqueness is valued. Peninsula Health believes that by embracing the diverse life experiences and perspectives of our people, we will provide high-quality health care to all members of our community “ regardless of gender, age, ethnicity, cultural background, disability, religion or sexual orientation.Peninsula Health ensures the safety and wellbeing of Victorians living with a disability and will conduct an additional pre-employment check prior to making an offer of employment to a potential employee. This safeguard strengthens existing pre-employment screening processes to better protect people with disability who access disability services. Click here to view information on living on the Mornington Peninsula Click here to view information on preparing for your employment at Peninsula Health Selection Criteria Essential Provide a high level of clear, concise, professional and friendly customer service throughout all levels of communication including email and telephone queries. A good understanding of awardsenterprise agreementsfair work act. Payroll processing experience.

    location Chelsea Heights, Victoria


  • Customer Service Consultant (Casual)

    About buyMyplace Want to be part of something that will change the landscape of how we buy and sell properties within Australia? Here is your opportunity to join the number one market disrupter in the Real Estate Industry, buyMyplace. At buyMyplace, we provide Australian property vendors with the tools and information they need to sell their own properties online, removing the need for a real estate agent. This allows our vendors to keep 100 of the sale value. buyMyplace is expanding and we are now seeking a talented Casual Customer Service Consultant (15 hours per week) to join our fun, fast-paced Customer Service team located in our Melbourne CBD office. As we are a small business disrupting the traditional real estate market, we are looking for driven customer service specialists who can work well in a fast-paced environment, thrive under pressure, work well autonomously, and possess advanced multi-tasking skills. The Role This role will report to the Customer Service Manager and is responsible for providing a positive end to end customer experience to all buyMyplace users. You will have the opportunity to demonstrate your customer service skills through assisting customers with the buyMyplace online platform, which may include Responding to inbound outbound calls Assisting customers to complete various online activities from publishing sales ads to providing advice on property photos Using your strong computer literacy to navigate across multiple systems to provide a first-class customer experience and Cross-selling upselling of various products to help support your customers to successfully sell their properties. How can I tell if this role is for me? We are seeking a team member with the following skills Superb attention to detail A customer service focus The ability to think on their feet and come to a solution quickly Exceptional computer skills and knowledge of technology, including the ability to learn new programs and systems (experience with Zendesk and CRM is favourable) Have a genuine interest in the Real Estate Industry and eCommerce Experience within the Real Estate Industry is highly advantageous and The flexibility to work weekends on a rotating roster. Whats in it for you? Competitive hourly rate Convenient CBD location Join a small, high performing, customer focussed team Chance to learn new skills in a dynamic online business Opportunities to grow and develop your skills within eCommerce, customer service, and real estate. How to Apply Get involved - click the Apply button to submit your application. Here at buyMyplace we pride ourselves on harbouring a flexible and inclusive working environment. Should you require any specific supports or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in an administration role? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

    location Melbourne, Victoria


  • Customer Service/Technical Support Advisor

    City FM Australia (City) provide world leading Facilities Management and Engineering solutions which ensure safe, successful and sustainable outcomes for our partner “ Coles THE OPPORTUNITY Our role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team the opportunity to a key role in providing superior customer service. You will require the following qualificationsexperience Working within a fast-paced Contact Centre environment that operates 247 and provides Contact Centre services to our partners Work in a control room environment, monitoring alarm systems Manage high volume of outbound calls to field technicians and stores Accurately enter data Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre To be considered for this role you will have be Demonstrated experience using multiple systems concurrently A high level of attention to detail The drive to succeed and able to achieve and exceed targetsKPIs Proven ability to build and maintain customer relationships within a Contact Centre environment Basic knowledge of RefrigerationHVAC industry - desired advantageous Customer service experience within a Contact Centre environment - preferred Previous experience in a Technical Support or service role - preferred This is permanent part-time position working a rolling roster of 4 days on 4 days off, between the hours of 1600 “ 2100. This shift pattern will include weekend work. If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all of our Team Members. City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

    location Melbourne, Victoria


  • Customer Service/Technical Support Advisor

    City FM Australia (City) provide world leading Facilities Management and Engineering solutions which ensure safe, successful and sustainable outcomes for our partner “ Coles THE OPPORTUNITY Our role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team the opportunity to a key role in providing superior customer service. You will require the following qualificationsexperience Working within a fast-paced Contact Centre environment that operates 247 and provides Contact Centre services to our partners Work in a control room environment, monitoring alarm systems Manage high volume of outbound calls to field technicians and stores Accurately enter data Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre To be considered for this role you will have be Demonstrated experience using multiple systems concurrently A high level of attention to detail The drive to succeed and able to achieve and exceed targetsKPIs Proven ability to build and maintain customer relationships within a Contact Centre environment Basic knowledge of RefrigerationHVAC industry - desired advantageous Customer service experience within a Contact Centre environment - preferred Previous experience in a Technical Support or service role - preferred This is a permanent part-time position working 24 hrs per week. The position will require you to work during business hours for 2 days of week and either a Saturday or Sunday EVERY weekend. If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all of our Team Members. City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

    location Melbourne, Victoria


  • Service Coordinator

    Our Client is 100 Australian owned and an industry leader in providing custom designed security, loss prevention, risk mitigation and business intelligence solutions to the public and private sectors. We have an outstanding opportunity for an experienced Service Coordinator to join a market-leading organisation, working with their Customer Support division. This key role will deal with customers and require the successful applicant to work as part of a professional, dedicated team. You will be working in a fast paced environment, undertaking various tasks which include scheduling service jobs, processing quotes, handling enquiries regarding stock availability and providing excellent customer service. The successful candidate will be passionate about providing a high level of service to customers, have strong attention to detail and previous experience in a similar role. Youll need to be an excellent communicator and have a positive attitude. If you meet the above criteria and would like to apply, please submit your resume in Word format and we will assess your application in line with the selection criteria. Enquiries are welcome, please call Kate Lacey on T 9693 9300 for a confidential discussion.

    location Melbourne, Victoria


  • Customer Service Officer

    Riviana Foods is a gourmet food distribution, sales and marketing company wholly owned by SunRice. With brands including Riviana, Always Fresh, Roza™s Gourmet, Admiral, Captain and Mahatma, it is home to one of the country™s leading grocery businesses. Riviana Foods also has a strong presence in the Foodservice sector and an extensive portfolio of brands including Riviana, Menu Master, Garden Supreme and Ocean Supreme. We have an opportunity for an enthusiastic individual to gain new skills and make a difference as a Customer Service Officer in the team at our Chadstone office. Key responsibilities of this role include Monitoring the sales orders through its full life cycle, proactively identifying issues that create delayed delivery to the customer. Communicate with customers regarding stock availability, out of stocks and next available dates for delivery. Ensure that all customer orders are entered and processed accurately. Management of the customer service email inbox Processing of EDI orders Building strong customer relationships both internal and external Liaise with relevant Geographic State warehouses as required to ensure that transport deliveries are organised to meet on time deliveries time slots are rescheduled and communicated to the customer. Process account debits and credits as required. Ensure accurate data is maintained relating to customer pricing, special conditions and instructions. To be considered for this role, you will have the following High level written and verbal communication skills Strong organisational and time management skills Solid experience working with technology, including full Microsoft Office suite Trouble-shooting and problem-solving skills Be self-motivated and reliable with a positive attitude Ability to adapt to changing demands A minimum of 2 years™ experience in a similar role, knowledge of SAP or similar systems and experience in an FMCG business environment is desirable, although is not essential. The successful candidate will have a personal commitment for their safety and can look forward to working with a close knit team of experienced colleagues. SunRice is committed to creating a diverse environment and is proud to be an equal opportunity employer. SunRice will consider qualified applicants for employment based on their merit, individual skills, qualifications and other appropriate criteria relevant to the role for which they are applying.

    location Melbourne, Victoria


  • Spare Parts Interpreter - White Goods

    About the business Arisit is 100 Australian owned company and has exclusive distribution of a range of appliance brands from around the world including Europe, USA China. These appliances range from laundry and cooking appliances to state of the art electronics. About the role Arisit is currently looking for someone who is motivated, enthusiastic and is ready to hit the ground running. Reporting to the Service supervisor your day will be composed of taking phone calls, answering emails and following up spare parts orders and enquiries. Benefits and perks Whats on offer Free off street parking Great and convenient location in Dandenong South Discounts on the products we distribute Staff purchase system Skills and experience Responsibilities will include Responding to spare parts questions from consumer, Service agencies and technicians via phone and email. Working with an extensive service agent network. Interpreting electrical diagrams and parts manuals. Handling customer enquiries via phone and email. Providing instruction or parts manuals as required. Invoicing customer spare parts orders. Skills and experience Clear and concise written and verbal communication is a must. Intermediate level of knowledge with Microsoft Office (Word, Excel, PowerPoint). Excellent time management organization skills. Previous experience within the appliance or white goods industry would be advantageous. Excellent customer service skills. Reliability, flexibility and willingness to learn. Ability to read exploded spare parts drawings. If you feel that you fit the above criteria, please send a cover letter explaining why you are ideally suited for the job along with an up to date resume to peter.simonettaarisit.com Please note Applicants must have an Australian working permit. Only shortlisted candidates will be contacted.

    location Melbourne, Victoria


  • Customer Account Manager

    Customer Account Manager About Us We are a busy and innovative manufacturing company that is looking for an experienced Customer Account Manager to work within a dynamic team looking after a portfolio of clients. Main Responsibilities Include Provide front-of-house services by answering general enquiries Place and process orders for existing customers Request site surveys for installation Provide quotes to customers upon request Provide a follow-up service on orders, acting as an interface between customers and both the Art and Production departments Search archives for previous customer orders where necessary Provide phone-based assistance to customers in understanding and using the on-line ordering system Receive and address customer complaints Work as a team and assist other customer account managers when necessary. Key Skills and Attributes Excellent communication skills Attention to detail Strong Computer literacy Strong organisational skills Ability to work under pressure If you think that this position is for you, please apply either via SEEK or email recruitmentbriner.com.au. Please note that only shortlisted applicants will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How would you rate your English language skills? Do you have experience in an administration role?

    location Melbourne, Victoria


  • Transport Coordinator

    Transport Coordinator Manheim is one of Australias largest providers of industrial and machinery auction services, connecting buyers and sellers to a large and comprehensive marketplace. With online and in-lane auctions, Manheim provide solutions to all aspects of the auction process giving our customers control over how they buy and sell machinery and equipment. Manheim is a significant brand of Cox Automotive, a leading global provider of products and services spanning the automotive industry. Cox Automotive are transforming the way the world buys, sells, owns and uses vehicles with industry-leading digital marketing, financial, retail and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Cox Automotive operates in over 200 locations with approximately 34,000 staff right across the globe. Our Transport division processes the ordering and administration for transporting a variety of vehicles to our customers throughout Australia. Reporting to the National Transport Manager, you will utilise your administration and customer service skills to ensure transportation requests are actioned and disseminated on the basis of origin and destination, with vehicles being transported to the selling location and the net financial return is an advantage to the seller and Manheim. Based at our head office in Altona North, this is a permanent full-time position and the hours of work are 8am to 5pm, Monday to Friday. Your key accountabilities will include Coordinate the transport collection and delivery of mobile and salvage vehiclestrucks tofrom Manheim sites for local and interstate customers, to and from storage locations and off site between customer locations Work with the Operations division and all customers both internally and externally to coordinate transport Monitor and record the public folders and movement of vehicles as requested Create transport requests and purchase orders to ensure that these are on-charged to customers through the account sales or direct invoice process Negotiate competitive transport costs and delivery times with transport suppliers to ensure KPIs are met Liaise with clients regarding delivery of vehicles Liaise with transport suppliers to resolve transport issues Handle general telephone enquiries and complaints Ensure that all delivery dockets are accurately filed Review all transport requests determining the correct data is provided distances between current location, Manheim site and relevant holding yard estimated cost of transport valuation of the vehicletruck and financial viability Contact relevant sources andor gather any missing information relevant to transport requests What would we like you to bring to the team? Proven experience in a fast paced administration role Excellent customer service skills A friendly and courteous disposition Exemplary written and verbal communication skills Intermediate knowledge of Microsoft Word and Excel A positive and pro-active attitude, and be a team player Working experience within AutomotiveTransport would be beneficial, as would a passion for the industry, although not essential Why join Manheim? A career with Manheim, part of the Cox Automotive family, gives you all the benefits that can only come from working for an industry leader, including talented, motivated team members a diverse, energetic workplace and a company dedicated to your success, growth and advancement. We strive to create an environment that is entrepreneurial, nurtures personal development and builds on unique talents. Above all, it makes us a special company, one that can attribute its success to its products, clients, and most importantly, its team members. We will provide you with an excellent induction and ongoing training to ensure you are able to perform the role to the highest level. You will be surrounded by a supportive, dynamic and fun team and will be rewarded and recognised for your hard work. In addition, we offer a range of benefits which include birthday leave, volunteer leave, reward and recognition programs, paid parental leave, employee assistance program, culture and diversity events (e.g. Women With Drive), and discounts on travel, fitness and more. If you have a positive attitude and the right credentials, please apply now and we will look forward to hearing from you. Please note, as part of our recruitment process, the successful applicant will be required to undergo a police check prior to confirmation of their ongoing employment with Manheim. Full, Australian work rights are also required. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience working towards targets and KPIs? Do you have experience in an administration role?

    location Melbourne, Victoria


  • Customer Service/Administration Representative

    Customer ServiceAdministration Representative Knoxfield based Permanent Part time ( 3 days per week) with the ability to be flexible Monday, Wednesdays, Fridays working a variety of shifts across a 8am “ 6pm rotating roster Awesome team Fast Paced Environment We are PFD Food Services, Australias largest privately owned food service company (www.pfdfoods.com.au). Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs The Role Bring your exceptional customer service, up-selling and communication skills to the fore Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities. Key Responsibilities Create and maintain excellent customer relationships Process customer orders and answer customer enquires Process and print relevant picking slips, invoices and customer pick up requirements Advise relevant staffdepartments of any specific customer requirements Follow up on all issues relating to customers, credits, operationstransport and replenishment Ensure that all customer details are updated when necessary Perform administrative and general office tasks as required Outbound calls, upselling expertise Key Competencies, Skills and Qualifications Excellent communication and organisational skills Excellent interpersonal skills Previous call centre experience preferably in the Food Service industry Excellent telephone manner Willingness to take on new tasks and be multi-skilled in various roles within the office Exceptional computer skills (including Word, Excel) Capable of working under pressure in an exciting team environment Show initiative and a positive attitude Attention to detail What PFD is Offering the Successful Candidate We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training. Please submit your application (cover letter and resume) via the apply now link below As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With ChildrenVulnerable Groups Check, Licence ValidationDemerit Point Check. Please note We do not accept unsolicited CVs from Recruitment agencies third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to Line Managers. PFD Food Services is an Equal Employment Opportunity employer Email Please click the Apply Now button below.

    location Melbourne, Victoria


  • Casual Customer Service Representative

    Customer Service Representative Sportsbetting.com.au is one of Australias oldest online bookmakers and is making a strong impression in the market whilst experiencing rapid growth. As part of our expansion, we require new staff to deal with increased customer numbers. You will be guaranteed at least two shifts per week over a 10-week period with the potential for morefuture permanent roles. Using your passion for sports and racing betting combined with a desire to develop a successful career, this is an excellent opportunity for someone to gain experience in the wagering industry.. Unlike many corporate bookmakers, were focused on building a team of multi-skilled individuals to provide a great service to all our customers across every aspect of our operations. You will have significant responsibilities as well as the chance to showcase and develop additional skills. Previous experience with a bookmaker is not mandatory. Main Responsibilities Responding to live chats and emails Assisting customers over the phone Provide outstanding customer service and account management Monitoring betting activity Requirements A history of customer service andor sales in a telephone environment A strong understanding of racing and sports betting Prior experience as a punteruser of betting websites Self-motivated the ability to work alone Multi-tasking skills Willingness to work flexible hours to meet the requirements of the industry (including weekends and evenings) The ability to take on additional duties Only short-listed candidates will be contacted. Must be available to start work immediately. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location Melbourne, Victoria


  • Customer Service Officer

    Wherever, Whenever Right around Australia through a network of branches, agents and dealers, Supagas provides the service you deserve. Serving your home, business and industry with our range of products including LPG, Industrial Gases, Homeswap and Welding Equipment and Consumables. We strive for customer service excellence in every facet of our business. Having enjoyed rapid growth over the past 20 years, we are seeking an enthusiastic, confident and vibrant person to join our Customer Service team on a Full Time basis in our Dandenong branch. You will report to the Dandenong Branch Manager and your role will include Upholding Supagas superior Customer Service Policy Handling customer queries and accounts in a professional and timely manner from the onset to the finalisation Providing customers with product, service and procedural information in a clear and simple format, always ensuring accuracy Supporting Internal and External Sales with new and prospective customers Account reconciliation Supporting operations to ensure the customers expectations of service are exceeded Demonstrate ownership of customer enquiries, ensure follow through and finalise all inquiries in a timely manner Maintain existing Supagas accounts with utmost professionalism Answering high volume of incoming calls, placing orders and redirecting calls Attending to walk-in customers To be successful for this position, you will require Previous experience in a customer service role Excellent interpersonal, communications and dispute resolution skills Good computer skills Excellent telephone manner Ability to multi-task and prioritize your work load A passion for customer service Attention to detail A professional approach and positive attitude towards your work and team mates Ability to work to deadline If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have experience working towards targets and KPIs? How many years experience do you have as a customer services officer?

    location Melbourne, Victoria


  • Maintenance Help Desk Coordinator

    Strata Plan brings a courageous, modern vision to the world of Owners Corporation management. We believe that if we truly live it, we lift ourselves beyond the daily ho-hum of simply solving problems administrative tasks. If we deliver on Inspiring Amazing Life Spaces we are positively impacting on the lives of everyone living or working in properties we manage. About the role We offer an exciting opportunity for a driven passionate Maintenance Help Desk Coordinator to build relationships with key stakeholders provide them with your trademark powers - communication guidance Skills Experience Ultimately were after someone who has high expectations for their own success achievements, always thinking we can do this better™ being highly self-driven to improve. Experience in a customer service role Propertymaintenance experience preferred, but not essential Experience handling difficult complex situations Ability to strive in a high performing team Excellent communication, problem solving customer service skills Excellent written, verbal numerical skills Attention to detail ability to work under pressure to short deadlines Excellent organisational skills the ability to be flexible in your approach to team work Thrives in a fast-paced office environment Excellent organisational skills Computer literate with experience in Microsoft Office package Benefits Culture Be a part of our rapidly growing team, with endless opportunities for success Quarterly team building activities Our team spends 3-5 hours per month on professional development improvement related not just to their job roles but also personal development Team lunches - every Friday Great rewards program “ opportunity for our team to earn up to an additional 5K per annum, the longer youre a part of our team the more we offer - including property investment opportunities Established company values strong purpose “ Inspiring amazing life spaces Open office environment friendly team Systems so advanced theyll blow your socks off Duties responsibilities Your main responsibility as a Maintenance Help Desk Coordinator is to Inspire Amazing Life Spaces Administration of contracts, facility asset maintenance, following up existing orders, outstanding orders tasks Create, monitor update cases within our systems to ensure customer service case management standards are exceeded Liaise with clients, suppliers internal departments to ensure were providing regular communication to all stakeholders involved in maintenance related issues Answering calls, emails online reports of maintenance related problems, sending work orders to the necessary contractors or resources providing relevant updates to the stakeholders involved Prompt action responses to all customer maintenance related reports queries that come through our office Attending meetings with customers to discuss ongoing maintenance cases Sending work orders quote requests to multiple contractors as well as following up on their submissions Liaising with Owners Corporation members committees on a daily basis To express your interest in this role apply now via SEEK with your resume and cover letter attached. To find out more about our fantastic company and culture visit httpswww.strataplan.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience in an administration role?

    location Melbourne, Victoria


  • Customer Service Specialist

    About Tipple Launched in 2015, Tipple is Australias favourite alcohol delivery service. Tipple delivers alcohol on-demand to your door in 30 mins, cold and ready to drink. Download the Tipple App on iOS and Android, or go to the website at tipple.com.au to order your favourite drinks... delivered The Role Were searching for Customer Service superstars to join our Operations Team. The Customer Service Specialist creates promoters of Tipple by delivering a high level of Customer Service and Support to both internal and external customers. Key Responsibilities Managing, optimising and coordinating customer orders. Provides both realtime and after sales support to Customers, Partners and Couriers. Maintain metrics and analyse data to assess performance and implement improvements. Coordinates couriers to ensure the fast delivery of orders. Handles communications with Customers, Partners and Customer via the various support channels regarding past, current and future orders. Managing partner store stock, ensuring its accuracy. Promptly addresses and responds to support tickets in line with Tipple guidelines and policies. Adheres to Tipples standards and best practices to deliver a high level of service and support. Answers and directs inbound calls to the Tipple office. Flags and holds orders which require additional attention. Understands and implements appropriate Responsible Service of Alcohol protocols. The Ideal Candidate Excellent communication and interpersonal skills, can communicate effectively with a diverse range of people High level of experience with customer service Ability to work with minimal supervision Tech savvy with ability to quickly learn new software systems Comfort communicating with higher management Mature-minded with the ability to navigate complex conversations with tact and composure Process management skills Excellent organisational skills Ability to work under pressure and handle multiple tasks Available nights and weekends If youre ready to join one of the coolest startups around, apply now on SEEK. The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have as a customer service specialist? Are you available to work on a rotating roster? How would you rate your English language skills? Whats your expected hourly rate?

    location Melbourne, Victoria


  • Customer Service Agent

    Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education Vocational and Professional and ELT educational sectors. We are passionate about learning, innovation and engagement. We seek to employ the best people to deliver inspiring, innovative and sustainable educational solutions for our customers. At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement. We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team. This permanent full-time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage™s Operations Team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner. Responsibilities Provide œone-stop assistance to customers Provide optimum level of support to all customers Troubleshoot and resolve print and digital product queries Provide first-tier digital support Navigate various programs platforms to resolve issues Skills Attributes Friendly, transparent, and proactive communication Experience in a similar environment Excellent telephone manner Strong customer service skills and values Attention to detail Excellent organisational skills The ability to work independently and as part of the team Analytical thinking to effectively troubleshoot computer-related problems Ability to guide customers through various company websites Ability to assist customers in technical issues and concerns Working knowledge of major browsers Problem-solving abilities questioning the status quo and taking calculated risks to meet customers™ needs The position operates on a 37.5-hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position. A detailed job description is available on our website for interested candidates. Applications quoting reference number CSA3319 should be submitted to the Human Resources Manager via email aust.employmentcengage.com or our website www.cengage.com.au by Friday 20 September The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before?

    location Melbourne, Victoria


  • Customer Service Sales & Bookings Consultant

    Customer Service Inbound Outbound Sales Do you want to be part of a supportive team with opportunities for career advancement and development This could be the role for you. In our Exciting Vehicle Transport Department . We are looking for a highly motivated customer service and sales focused individual to be a key player in our fun and creative team. Reliability, attention to detail . If this sounds like you, then this could be the opportunity youre looking for. The Position Compare Quotes Customer Service Inbound outbound Outbound sales calls Responding to emails and online enquiries Following up on customer enquiries Contacting our existing customers and convert interest into sale Dealing direct with our approved providers Immediate start for the right candidate Fill time role “ Monday to Friday. A base hourly rate + super + bonuses The successful applicant will need to be Customer service and Sales focus Previous Call Center Customer Service outbound experience is preferred Excellent written and verbal communication Experience in Industry would be a bonus Time management skills essential Intermediate computer skills required Energetic, highly motivated Working Compare Quotes - 45 K + Performance Bonuses (commissions) + Super - Permanent Full Time position - Excellent environment and opportunity for growth For more details please contact our office T 1300 50 60 30 E hrcomparequotes.com.au

    location Melbourne, Victoria


  • Customer Service Representative

    Customer Service Representative About Us Ask your friends, we™ve been a part of the iconic Australian design landscape for over 85 years. Only a few short years after Australians became happy little Vegemite™s, families were spreading their toast in kitchens and on tables made by us. We™ve come a long way. Today, you™ll see Laminex on surfaces everywhere you look - be it hospitals, shopping centres, restaurants or your home, our team spend their day creating products so that all Australians can make beautiful and practical spaces. We want that for our people too. We™ve been busy transforming our customer service offering “ we™ve centralised our contact team into a 70 head call centre, refurbished the bright offices (including adding some super funky Laminex inspired artwork by our very own Design Manager), and introduced incentive initiatives, awards, celebrations¦ and good cake. You can never have enough cake, right? 2019 has brought us new eCommerce and digital platforms, world class workforce planning software, webchat and a shiny new sophisticated CRM About the Role We are excited to commence the search for talented customer-leading professionals to join our team in September 2019, in the role of Customer Service Representative. Reporting to a Customer Service Team Leader, you will be the first œport of call for inbound customer queries related to brands and products, orders and deliveries among other unique requests. With over 60,000 SKUs in our product range, and a customer base in the thousands, this is a crucial role delivering winning outcomes for the most important stakeholders we have “ our customers Key Responsibilities Assist with customer queries and orders via the phone or email Data entry and systems management to ensure queries, orders and credits are logged efficiently and effectively Provide key information and insights to our sales, manufacturing and distribution teams About You In order to hit the ground running, you™ll have the following skills and experience Natural people skills and a flair for dealing with customers and colleagues Strong technical nous and proven attention to detail The ability to pick up software systems and business processes Exposure to fast-paced, high-volume manufacturing distribution environments Respect for the Occupational Health Safety practices ingrained in our organisational œDNA. The Opportunity Thorough systems and business training will be provided so you™ll be well equipped to reach œexpert status “ both within our business and for our customers. We™re a part of the Fletcher Building, with more than 20,000 people in 40 countries the Fletcher Building family is a global community of people who use all of their experience, skills and individuality to do amazing work. With that, comes a lot of opportunity. Come have fun with us

    location Melbourne, Victoria


  • Customer Service Officer - Dandenong South

    Customer Service Officer - Dandenong South Full time position “ Monday to Friday Great place to work Attractive remuneration package THE ROLE Based in our Call Centre in Dandenong South, the responsibility of this position is to answer a vast variety of inbound queries. KEY RESPONSIBILITIES Manage call volumes of up to 150 calls per day Able to multi-task and demonstrate an enthusiasm and determination to perform duties in a fast paced and varied role THE CANDIDATE Experience working in an inbound Customer Service Centre environment Excellent communication skills and committed to achieving customer service of the highest standard Flexible to work between the hours of 8.00am and 5.30pm, Monday to Friday Excellent Microsoft Office skills BENEFITS Stability of a national, family owned and operated business with over 85 years in the industry Training and ongoing mentoring provided APPLY Click APPLY to submit your application. To view other exciting positions, please visit the following site www.jjrichards.com.au ABOUT THE COMPANY JJ Richards is Australias largest, family-owned and operated waste management company with a dynamic attitude that values our people, their safety and the environment. We strive for a diverse, innovative, collaborative and high performance culture that celebrates the contribution of every employee. People like working for us because of our commitment to safety, innovation and professionalism. Our staff are customer focused and enjoy a friendly work environment. Once you join the team, youll want to stay. Due to the large volume of applications received on a daily basis, we are unable to respond to each application individually, however, if shortlisted you will be contacted to further discuss your application. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location Melbourne, Victoria


  • Customer Service- PPG Aerospace

    Customer Service- PPG Aerospace PPG Aerospace have an exciting opportunity for an experienced Customer Service Representative to join our team in Tullamarine. Not your average customer service role, this opportunity offers a fast paced challenge within a unique industry. Reporting to the Customer Service Supervisor, you will be the face of the company and first point of contact for Aerospace customer enquiries over the phone and via email. If you pride yourself on your attention to detail accuracy, then this could be the perfect opportunity for you As a Customer service representative, your day would involve Communicating with customers via email and over the phone in relation to quotes, orders, enquiries, invoicing and problem solve as required Providing customers with exceptional service whether it is order status, distribution timeframes, promote product upselling, and general information and support to the sales team Using computer packages such as QAD, Excel, Outlook Working as part of a close knit team through regular communication with management, the sales team, production, purchasing and logistics Entering and reviewing data and order information is extremely important aspect to this role. To be successful in this role, you will have A high level of customer service experience with demonstrative ability to resolve customer complaints and problem solve Data accuracy through attention to detail Excellent written and verbal communication skills Intermediate computer skills Previous experienceknowledge in industrial customer servicetechnical knowledge in paints and sealants or a similar industry would also be highly regarded If youre exceptional with customers and enjoy focusing on business growth and opportunity then we want to hear from you About PPG At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 135 years. Through dedication and creativity, we solve our customers™ biggest challenges, collaborating closely to find the right path forward. Working for us, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally. Just like you, we are driven to make a difference in our world. By joining PPG, you will be working for a truly global company, with manufacturing sites and offices across the globe. PPG on Diversity PPG embraces inclusion and diversity, equal employment, pay equity and flexible working at all levels of the organisation. In addition to an active Womens Leadership Council, PPG is a WGEA Employer of Choice for Gender Equality. PPG are committed to supporting and enhancing

    location Melbourne, Victoria


  • Customer Solutions Consultant

    Regis is more than a great company to work for, it™s a way of life that offers genuine opportunities for people to expand their horizons and realise their potential. Our size, reputation and growth ensures every employee has ready access to financial, professional development, recognition and wellbeing benefits that are second to none. We currently have multiple vacancies within our Advice team to work as Customer Solutions Consultant. The Customer Solution Consultant is responsible for the provision of expert advice about Regis Aged Care services and supporting potential residents to access the appropriate placement in a Regis residence. As the first point of contact many customers has with Regis, this position makes a key contribution to building Regis™ reputation as a leading provider of aged care services. Your role Respond effectively to inbound calls Provide information and advice about Aged Care Service access Set up and coordinate facility tours in conjunction with Facility Managers and Sales Teams Facilitate the management of complaints in a timely manner Conduct tour liaison calls and permanentrespite feedback calls Out bound calls to be made to representatives of all new residents Maintain current information about the management, locations and services associated with each facility Use defined process for logging, tracking and reporting About you- You have a customer service mindset Have excellent communication and interpersonal skills and are able to use them well to upsell Good computer skills Above all, are a team player Employee Benefits As part of the Regis family, you will have access to a range of employee benefits including, but not limited to Well-structured training specific to Regis that sets you up for success Financial studies assistance support to enable you to continue to develop Access to a structured 4 week on-boarding program Individually tailored development plan Access to discounted health care, gym memberships and free influenza immunisation Appreciation and a warm smile every day at work For a career thats more than just a job, hit the apply now button.

    location Melbourne, Victoria


  • Inbound Customer Service

    Inbound Customer Service Interviewing now for an immediate start Full training provided with ongoing support Awesome workplace culture with approachable and supportive team leaders The opportunity We are recruiting for one of our clients who are located near Melbourne airport in their new, shiny modern office complete with a games room They are a leader in the payment solutions and services industry and are growing fast The team is really friendly and supportive and you will have a mix of structured training and on the job training - so great for you to be able to get stuck in and learn lots You will be working in the contact centre with the team taking inbound calls from merchants and customers and you will be assisting them with the product and enquiries. It is definitely a varied role as you will be responsible for job allocation for internal staff to help service the merchants products. This is an ongoing temp position with the posibility to become permanent in the future. Youll be responsible for Providing excellent customer service General admin and data entry Job scheduling and allocation Monitoring and working through call ques This role offers full time hours. Hours will vary between 7am - 6.30pm, so if you start early, you would finish early and if you start late, you will finish later. Hours whilst training will be 9am - 5pm. What we are looking for We are looking for total go getters who are going to get stuck in, use their initiative and work hard and bring their awesome personality to work You will have Previous experience working in a high call volume environment with an exceptional phone manner Demonstrated job allocation job scheduling experience Excellent computer skills Strong and clear communication skills A fantastic, positive, flexible and easy going attitude - bring the smiles How to Apply If this sounds like something you could be interested in, please submit your CV and apply now All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne, Victoria


  • Claims Service Specialist

    Claims Service Specialist Your new company Guild Insurance is Australia™s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we™ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients™ professional and financial wellbeing. We pride ourselves for our future focus, recently being recognised for a third year in a row by the AFR BOSS Most Innovative Awards. At the heart of what we do is being there for those our communities rely on. Our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home contents and car insurance. We are Australian-owned with offices nationally so our customers benefit from our local knowledge and presence. Your new role You will be the first point of contact for customers for all new Property and Motor claims and triage appropriately in line with claims guidelines. We will look to you to provide exceptional customer service and support whilst setting customer expectations in delivering best practice claims management for low complex property and motor claims. Your responsibilities will include Receiving all new Property and Motor claim notifications (phone, fax, email) and supporting customers through the lodgement process Setting customer expectations for future management of the claim Setting claim strategy based on appropriate Triage guidelines Appointing panel service providers in line with Triage guidelines Lodging all claims and ensure detailed and accurate data capture on ClaimCenter to ensure efficient and effective claims management for the life of the claim Setting initial claims reserve based on information received at lodgement and Guild claims reserving philosophy Professionally managing a portfolio of low complexity and fast-tracking PropertyMotor claims in a proactive and customer focussed manner with a strong financial focus. Managing claims in line with claims guidelines and service standards Providing support to claims team members when required which may include training andor assisting with workload etc. Ensuring claims guidelines and service standards are maintained About you Ability to work within a team environment Excellent oral and written communication skills You pride yourself on delivering a high level of customer service You have a ˜can do™ attitude and a proactive approach to problem solving Exceptional attention to detail High level of computer literacy You can work autonomously but can also collaborate and communicate effectively with other team members An understanding of Insurance and the claims process would be of an advantage but is not necessary Next Steps If you would like to work in a company that values your effort, will celebrate your success, and encourage you to achieve personal and company success, please apply

    location Melbourne, Victoria


  • IMMEDIATE START for Customer Service Officer!

    IMMEDIATE START for Customer Service Officer United Petroleum is an independent, Australian owned petrol and convenience company which offers customers premium quality fuels and competitive pricing nation-wide. We are one of the fastest growing independent companies in Australia, specialising in the retail and wholesale fuel markets convenience stores and ethanol manufacture generating employment for over 2,500 Australians. Due to exceptional growth, we are seeking a Customer Service Officer who is dedicated to providing great service and experiences via telephone and e-mail correspondence. You will provide exceptional service and and resolve all customer enquiries by taking the initiative and drive to follow through with team members and other stakeholders to achieve outcomes. Job Responsibilities Taking inbound calls to resolve customer enquiries Making some outbound calls to follow up and ensure customer enquiries are resolved Building and maintaining key customer relationships General administration including data-entry, record keeping and filing Basic banking administration tasks The ideal candidate 1 - 2 years of customer service experience reception or call-centre experience would be advantageous Tech-savvy and proficient in using computer systems Excel A multi-tasker thats able to work in fast-paced environments Resilient and results-driven eager to provide exemplary service and meet KPIs Excellent interpersonal skills, effective relationship management, and communication skills, including written and spoken English Please note only successful candidates will be contacted. No recruitment agencies please. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? How much notice are you required to give your current employer? How many years experience do you have as a customer services officer?

    location Melbourne, Victoria


  • Customer Service Officer

    Customer Service Officer Viridian is the largest glass processor in Australia. Our passion for glass ensures we lead the industry, providing high quality products and innovative solutions for industrial, residential and commercial applications. Our passion for our people ensures each of us at Viridian is a Cultural Leader committed to developing a constructive workplace. Did you know that natural light creates healthier, happier and more connected spaces? We do, that™s why We Love Glass The Opportunity We currently have a fantastic opportunity available at our Clayton site for an experienced customer focused officer to join our dedicated Customer Service team. This is a diverse and challenging role that will require you to build relationships with, and assist both our clients and the internal business to ensure we deliver an amazing customer experience. Although initially only a 9-month contract, potential for role to be converted to permanent ongoing position. Duties Include Performing inbound and outbound customer service contact Processing enquiries, quotations and orders accurately Provide pricing information Offer a high level of product knowledge Liaise with Operations and Sales to ensure customer requirements are met Advise customers on delivery schedules and requirements The ideal candidate will have Experience in a customer service and order entry role Excellent verbal and written communications Knowledge of SAP, LISEC would be highly regarded Proven skills developing internal and external trusting professional relationships MS Office High attention to detail and the ability to analyse faults and problem solve. Positive work ethic and an excellent attention to detail Experience working in a warehouse, trade or manufacturing environment preferred What do you get? Enjoy an attractive remuneration package Ongoing learning and development Ongoing career opportunities A supportive team environment How to apply If you believe this position matches your skills and experience, apply online today with a cover letter and resume. Applications to close 22 September 2019. For more information see www.viridianglass.com Viridian has a fantastic working environment and embraces full diversity on our sites. We offer an attractive remuneration package ongoing learning and career development and the opportunity to work with great people Note Viridian has a strong commitment to health and safety, with a pre-employment medical policy (including a drug and alcohol screen) requiring successful completion prior to an offer being made. Please note Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience in a data entry role?

    location Melbourne, Victoria


  • Christmas 2019 - Retail Customer Service - Casual

    Do you enjoy a fast paced varied role customer service role? Become part of our dedicated, passionate, food inspired team Flexible hours Ongoing permanent job opportunities We are seeking Retail Customer Service people with unrestricted availability to work at least minimum of 15 hours per week including weekends up-to including Christmas Eve. You will need to demonstrate enthusiasm for cooking, and an understanding of good food, quality cookware culinary books. Ideally you will have Unrestricted availability for work over a rotating 7-day roster Previous customer service, cash handling point of sale experience A can do positive attitude a willingness to do whatever is required to support our busy retail team The ability to work in a very busy environment whilst at the same time retaining a friendly approachable manner. These roles will require you to assist in the pricing display of stock as well as processing point of sale transactions. Please include confirmation of your availability with your application. These are limited tenure positions for October 2017 - February 2018. essentialingredient.com.au

    location Prahran, Victoria


  • Collections Officer

    Collections Officer What your day will look like No two days will be the same, you will thrive on working in a face paced environment and you will continuously looking at expanding your knowledge Using your superior communication skills along with your empathetic nature you will assist customers in finding solutions on a daily basis while ensuring compliance and high customer service standards are maintained on each call. We love feedback and you should too Ongoing feedback will be delivered to you in a variety of mediums. Duties and responsibilities Inbound and outbound calls completing debt recovery tasks Examine accounts and determine the best course of action for the Customer and the Company Adherence to all legislative guidelines which govern the industry including ACCC and the Privacy Act Maintain accurate account records, ensuring all relevant customer information is obtained and updated Professional call conduct with customer and third parties Hours of work This is a Full-Time role and you will be required to be available during business hours during your probationary period. We offer our staff flexible rostering options following successful completion of their probationary period. About you To be successful in this role you will Possess strong communication skills Be able to demonstrate strong negotiation techniques Be able to demonstrate a high attention to detail Have the ability to build a good rapport with both internal and external stakeholders Be a quick learner who adapts well to change and is truly resilient. Why work for Collection House? This is an excellent opportunity for the right candidate to commence a career in the collections industry. The role is hands on and fast paced, allowing you the opportunity to grow your career within a dynamic yet supportive environment. The role offers a competitive base salary plus a monthly bonus. We offer our employees a first class working environment including Learning and development opportunities The opportunity to gain Certificate 3 in Financial Services GENEROUS monthly performance incentives Salary is commensurate with experience. We pay for performance If you are looking for an opportunity to develop a career and learn new skills with an industry leader, this is the role for you - what have you got to lose? About us Collection House Limited is one of Australias leading receivables management organisations offering comprehensive receivables management solutions to corporate and government clients throughout Australasia. This is an excellent opportunity to work for a leading receivables management organisation where you will be part of a growing and successful team who leads the way in ethical debt collection. Please Note You must be a Permanent Resident or Citizen of Australia to be considered for this role. We are an equal opportunity employer with a commitment to diversity. collectionhouse.com.au Brisbane Melbourne Adelaide

    location Melbourne, Victoria


  • Customer Service Officer - Casual

    Customer Service Officer - Casual Were changing the way people pay for the better. Better for People. Better for business. A more responsible way, unlocking new possibilities for personal and business finances. Were not an old school financial institution, we dont walk talk or take like one. Were driving the next generation of financial tech. And we are here to empower our customers. The future is exciting, the possibilities endless. Welcome to Openpay This is a multifaceted role within the Operations team. The Operations team is responsible for On-boarding new clients in addition to providing Customer service support to the Openpay business. What will your day look like Customer Service Handling of incoming customer queries in relation to customer™s plans including but not limited to account balances, updating details, scheduling payments, negotiating payment plans and other incoming queries that originate by phone and email including the Openpay generic information email address and your personal email address. Maintaining customer files by ensuring thorough contact notes are made in the administrative interface. Maintaining the utmost in customer service standards regardless of the context Proactively participating in meetings and sessions to improve customer service processes. General administrative matters relevant to the position and team as required. Retailer Store Support Being the primary point of contact for store level staff, this includes responding to inbound enquiries for training, marketing material, system issues and other queries that may arise and where necessary and directing these calls for further action as appropriate. Proactively making outbound calls to stores in order to ultimately drive sales by providing support, training and other solutions to ensure their confidence in the use of Openpay. Communication and reporting with Merchants as directed, whom Openpay has specific contractual arrangements. Compliance Within the context of this role, it is necessary to ensure that all Openpay™s policies are adhered to and that any applicable legislation is complied with. In addition, it necessary in this role to be familiar with PCI Compliance and the applicable procedures. What are we looking for Proficient computer skills in Outlook, Word, Excel, PowerPoint, Internet Browsers. Satisfactory police check “ no blemishes at all on the file Confidence in liaising with customers and external stakeholders at all levels A strong moral and professional outlook. Excellent verbal and written English communication skills Excellent project management skills Experience in a customer service, training or account management role Available for shift work - morning, day evening shifts on a rotating roster What is in it for you Openpay is going global We recently launched into the UK and our team are located around the world. We have an innovative culture,¯our office is dynamic, fast-moving full of high energy¯team players We have fun - were a pretty easy-going¯team and work well in a fun environment that is going through an exciting time of growth We value open communication “ Own it with Passion and have your say We celebrate individual differences -¯Be yourself, bring your own unique value We enjoy each other™s company with frequent social events, and We look after ourselves with a monthly wellness program If this sounds like you, wed love you to introduce yourself Short-listed candidates will be advised by telephone. Please note, due to the requirements of this role, candidates must have full working rights in Australia. Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. Openpay will not accept emails, phone calls and CVs from recruiters Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

    location Melbourne, Victoria


  • Customer Service Officer

    Customer Service Officer Were changing the way people pay for the better. Better for People. Better for business. A more responsible way, unlocking new possibilities for personal and business finances. Were not an old school financial institution, we dont walk talk or take like one. Were driving the next generation of financial tech. And we are here to empower our customers. The future is exciting, the possibilities endless. Welcome to Openpay This is a multifaceted role within the Operations team. The Operations team is responsible for On-boarding new clients in addition to providing Customer service support to the Openpay business. What will your day look like Customer Service Handling of incoming customer queries in relation to customer™s plans including but not limited to account balances, updating details, scheduling payments, negotiating payment plans and other incoming queries that originate by phone and email including the Openpay generic information email address and your personal email address. Maintaining customer files by ensuring thorough contact notes are made in the administrative interface. Maintaining the utmost in customer service standards regardless of the context Proactively participating in meetings and sessions to improve customer service processes. General administrative matters relevant to the position and team as required. Retailer Store Support Being the primary point of contact for store level staff, this includes responding to inbound enquiries for training, marketing material, system issues and other queries that may arise and where necessary and directing these calls for further action as appropriate. Proactively making outbound calls to stores in order to ultimately drive sales by providing support, training and other solutions to ensure their confidence in the use of Openpay. Communication and reporting with Merchants as directed, whom Openpay has specific contractual arrangements. Compliance Within the context of this role, it is necessary to ensure that all Openpay™s policies are adhered to and that any applicable legislation is complied with. In addition, it necessary in this role to be familiar with PCI Compliance and the applicable procedures. What are we looking for Proficient computer skills in Outlook, Word, Excel, PowerPoint, Internet Browsers. Satisfactory police check “ no blemishes at all on the file Confidence in liaising with customers and external stakeholders at all levels A strong moral and professional outlook. Excellent verbal and written English communication skills Excellent project management skills Experience in a customer service, training or account management role Available for shift work - morning, day evening shifts on a rotating roster What is in it for you Openpay is going global We recently launched into the UK and our team are located around the world. We have an innovative culture,¯our office is dynamic, fast-moving full of high energy¯team players We have fun - were a pretty easy-going¯team and work well in a fun environment that is going through an exciting time of growth We value open communication “ Own it with Passion and have your say We celebrate individual differences -¯Be yourself, bring your own unique value We enjoy each other™s company with frequent social events, and We look after ourselves with a monthly wellness program If this sounds like you, wed love you to introduce yourself Short-listed candidates will be advised by telephone. Please note, due to the requirements of this role, candidates must have full working rights in Australia. Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. Openpay will not accept emails, phone calls and CVs from recruiters Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

    location Melbourne, Victoria


  • Customer Service Officer

    Customer Service Officer Were changing the way people pay for the better. Better for People. Better for business. A more responsible way, unlocking new possibilities for personal and business finances. Were not an old school financial institution, we dont walk talk or take like one. Were driving the next generation of financial tech. And we are here to empower our customers. The future is exciting, the possibilities endless. Welcome to Openpay This is a multifaceted role within the Operations team. The Operations team is responsible for On-boarding new clients in addition to providing Customer service support to the Openpay business. What will your day look like Customer Service Handling of incoming customer queries in relation to customer™s plans including but not limited to account balances, updating details, scheduling payments, negotiating payment plans and other incoming queries that originate by phone and email including the Openpay generic information email address and your personal email address. Maintaining customer files by ensuring thorough contact notes are made in the administrative interface. Maintaining the utmost in customer service standards regardless of the context Proactively participating in meetings and sessions to improve customer service processes. General administrative matters relevant to the position and team as required. Retailer Store Support Being the primary point of contact for store level staff, this includes responding to inbound enquiries for training, marketing material, system issues and other queries that may arise and where necessary and directing these calls for further action as appropriate. Proactively making outbound calls to stores in order to ultimately drive sales by providing support, training and other solutions to ensure their confidence in the use of Openpay. Communication and reporting with Merchants as directed, whom Openpay has specific contractual arrangements. Compliance Within the context of this role, it is necessary to ensure that all Openpay™s policies are adhered to and that any applicable legislation is complied with. In addition, it necessary in this role to be familiar with PCI Compliance and the applicable procedures. What are we looking for Proficient computer skills in Outlook, Word, Excel, PowerPoint, Internet Browsers. Satisfactory police check “ no blemishes at all on the file Confidence in liaising with customers and external stakeholders at all levels A strong moral and professional outlook. Excellent verbal and written English communication skills Excellent project management skills Experience in a customer service, training or account management role Available for shift work - morning, day evening shifts on a rotating roster What is in it for you Openpay is going global We recently launched into the UK and our team are located around the world. We have an innovative culture,¯our office is dynamic, fast-moving full of high energy¯team players We have fun - were a pretty easy-going¯team and work well in a fun environment that is going through an exciting time of growth We value open communication “ Own it with Passion and have your say We celebrate individual differences -¯Be yourself, bring your own unique value We enjoy each other™s company with frequent social events, and We look after ourselves with a monthly wellness program If this sounds like you, wed love you to introduce yourself Short-listed candidates will be advised by telephone. Please note, due to the requirements of this role, candidates must have full working rights in Australia. Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. Openpay will not accept emails, phone calls and CVs from recruiters Openpay is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

    location Melbourne, Victoria


  • Customer Service Agent - DNCR (227)

    Customer Service Agent - DNCR (227) About the Role The Do Not Call Register center is a branch of the Australian Media and Communications Authority which handles consumers and organisations enquirers and the processing of registrations, status checks or lodging complaints of telemarketing companies who have potentially breached industry standards. Key Details Multiple casual positions commencing September 30th One week full time paid training Monday to Friday 9 am - 5 pm Operational hours - Monday to Friday 830am - 8pm, EST 830am - 7pm Ongoing coaching and support Successful applicants will be required to complete Background Check Key Responsibilities Handle general inboundoutbound calls from businesses and individuals about DNCR related issues AddRemove numbers to the register Check if numbers are listed on the register Assist industry customers with basic inquiries i.e. lodging inquiries Process refund requests Respond to email and white mail in a timely manner Ability to identify areas for improvement Exceptional verbal communication skills Accuracy with regard to data inputmaintain data integrity Skills Experience Prior customer service experience Excellent written and verbal communication skills Problem Solving “ logical thinking Attention to detail and able to follow set processes Strong objection handling skills Ability to convey technical information to a variety of people About Our Company Unlike any of our competitors, Probe is the NEXT Generation BPO Our promise is to be Nimble by being passionate, Engaging with our customers and clients to go that Xtra mile for them and being Transparent in whatever we do Probe Group is Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, we now have over 3500 staff worldwide and are enjoying a period of sustained growth. How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now

    location Melbourne, Victoria


  • Customer Service Representative

    About Pinnacle Safety and Training Pinnacle Safety and Training is a nationwide industry leader in the provision of safety training and related safety services. We aim to help our clients improve their safety results, meet their work health and safety obligations, develop their safety culture, and most importantly, keep their people safe. The opportunity Our customer service team is incredibly proud of the service we provide and we are looking for some new team members to join us in a casual capacity 4 to 5 days per week. To be suitable for this role you must Be passionate about teamwork. Love to deliver outstanding service. Be competent working with computer systems. Be flexible with start and finish times within a 7am to 7pm window Have a clear and pleasant speaking voice and enjoy using it to build rapport. Have previous experience speaking with customers on the phone. This role involves plenty of talking to people so if thats not something you enjoy, this isnt going to work On any given day you will Help to make dealing with Pinnacle Safety and Training simple, effortless and enjoyable for our customers. Spend much of your day talking on the phone and via email to customers about their training requirements. Work with the people and systems of Pinnacle Safety and Training to deliver on all aspects of the end to end process of sales and service. This includes course selection advice, enrolment assistance, invoicing, pre-requisite collection, payment, and certificate fulfillment. Working with us at Pinnacle Safety and Training, you will Be provided plenty of initial and on-going training to learn what it means to be part of the growing safety training industry. Be an appreciated member of a lovely supportive team that has heaps of fun while working hard. Capitalise on your existing service skills and mentality. Achieve a great work life balance. If we still have your attention, heres how to apply Please call Susy Goldner on 0402 137054 between 9am and 6pm Monday to Thursday so we can chat, and submit your application directly through SEEK including a resume along with a cover letter outlining your experience and suitability for this role. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer?

    location Melbourne, Victoria


  • Sales Administration

    Sales Administration This job is perfect for you if you have exceptional inbound or outbound customer service skills and are familiar with processing orders in a timely and accurate manner. You will need to have the ability to work under pressure. About you You will have at least two years experience in a customer service role with a proven track record of providing exceptional customer service and accurately entering data. Need to be proficient with all MS Office systems and be able to multitask through phone and email communication. If you are familiar with Pronto or SAP it will be looked upon favourably. Your responsibilities You will be motivated to liaise with customers, the sales team and other internal departments with regards to stock queries, pricing and general enquiries to fully satisfy customer requirements in a timely and accurate manner. You will also have the opportunity to learn other areas in the business. About the company An international company that employs over 200 staff nationally in Australia. They specialise in the manufacturing and distribution of heating and cooling products keeping your fellow Aussie™s warm through these cooler months. You will be welcomed into a small and cohesive team environment that operates efficiently within their open and modern office space. How to apply If this sounds like you please hit the ˜apply™ button. If you have any further questions, please email billy.wardrandstad.com.au. randstad.com.au

    location Melbourne, Victoria


  • Customer Service Representative

    Customer Service Representative The Role Our team at Royal Canin, have an opportunity for a Customer Service Representative to join their team in our Melbourne office. Reporting to the Customer Service Manager, this role you will be responsible for management of both inbound and outbound telephone and email customer enquiries relating to both our Eukanuba and Royal Canin brands, with your main focus being to provide the highest level of customer service, contributing to the growth and reputation of our brands. Key Responsibilities Management of inbound enquiries and orders via phone, email, fax and electronic data interface (EDI) Managing and updating CRM databases Data entry of all customer orders and managing deadlines Taking credit card payments Liaising with other departments as well as 3PL providers Warehouse, Fleet and Express delivery services to ensure customer satisfaction Following up on outstanding and overdue accounts. What will you bring to the role? Previous experience within a similar customer servicecustomer-facing role Intermediate level Microsoft excel skills High attention to detail Excellent organisational and time management skills Ability to demonstrate a proactive approach to problem solving Ability to build relationships both internally and externally A passion for delivering exceptional customer service, a positive attitude and a willingness to learn. Why Royal Canin Australia? Awarded 5 for 2019 in the Best Places to Work Australia survey (1,000 + employees category) Genuine focus on your personal and professional development with access to world class training Access to our global health and wellbeing program to support work-life balance Opportunity to make a positive impact on the world with our volunteer and ambassador programs Work within an environment where pets really are our best friends, with dogs in the office and complimentary pet food for Royal Canin Associates™ pets About Us ROYAL CANIN® is a global leader in pet health nutrition. Since our foundation in France in 1968, ROYAL CANIN® has maintained a unique philosophy of putting cats and dogs first through precise and individualised nutrition. We partner with nutritionists, breeders and veterinarians from around the world, to tailor innovative nutrition solutions that take into account the individual needs of cats and dogs of different breeds, life stages, lifestyles, and varied medical needs. At all times and in all ways, cats and dogs are at the centre of everything we do at ROYAL CANIN®. As part of the Mars family of companies, we are privileged with the freedom and the flexibility to fight for what we believe in “ and we choose to fight for A BETTER WORLD FOR PETS. For more information about careers at Mars, please visit careers.mars.com where you can speak with our Associates directly and ask any questions you might have Mars Australia New Zealand is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As we prefer to manage all sourcing directly, please do apply to this role if you are interested. Introductions via agency will not be accepted.

    location Melbourne, Victoria


  • Customer Service Representative

    Laundry Box are expanding and require well presented, customer service focused, reliable, hardworking and trustworthy Customer Service Representatives to help deliver excellent customer service from our Port Melbourne, Williamstown Elwood stores. Customer service experience required. We are looking for energetic, accountable, friendly and customer focused people to join our fun team.Full training on our Point of Sale system and cleaning processes is included. Role includes daily store operations, serving customers for dry cleaning, serviced laundry and alterations needs. Other duties include cash handling responsibilities, while assisting with cleaning and shirt ironing duties while not attending to customers. Work days are from Monday to Saturday with the occasional Sunday when required. Customer service experience is important and flexibility on hours is essential. Fun and friendly environment with good hourly rate.Key responsibilities for this role are, but no limited to Provide customer service for dry cleaning, laundry and clothing alterationsPoint of sale transactions and cash handlingAssist the dry cleaning team with shirt ironing on our shirt robotAssist with general in-store or phone based enquiriesLiaise with our delivery team for store orders and customer drop offspick upsGeneral store cleaning and tidyingSkills and experience Must have demonstrated customer service experience (ideally 2 years+ in retail)High level of accuracy and attention to detailWorking knowledge of computers and ideally POS systemsAbility to learn fast and work efficientlyAbility to operate independentlyJob Type Part-timeJob Type Part-timeExperienceCustomer service 2 years (Required)LanguageEnglish (Required)

    location Port Melbourne, Victoria


  • Call Centre Operator

    Call Centre Operator Full time hours Melbourne location 6 months + possible extensions About the company Karlka Recruiting Group has partnered with a Private Health Company to engage a Call Centre Operator. This position is located in their busy Melbourne office with an initial 6 month contract with possible extensions. About the Role We would like to see candidates that have full working rights in Australia. This is a call centre environment where the successful candidate will be speaking with external stakeholders. They will be the first point of contact to respond to queries and provide information on services and claims. Duties Provide outstanding customer service through genuine positive interactions Ensure a continuous focus on achieving and exceeding customer advocacy targets on interactions with all customers. Processing claims for our providers RequirementsSkills Experience in a call centrecustomer service experience. Training will be provided and an investment will be made for this persons professional development. There is lots to learn so someone who is motivated to learn and challenge themselves would be best suited for this role. How to Apply Due date Friday 20th September 2019 Consultant Bec Email for questions recruitmentkarlkarecruiting.com.au Please apply through this portal. Any applications through email may be missed. Please note, due to the large sum of applications received only shortlisted candidates will be contacted for further discussion. KRG is majority Indigenous Owned, Supply Nation Certified and part of ARG Workforce The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Have you worked in a call centre before? Are you available to work on a rotating roster? How many years experience do you have as a customer services officer?

    location Melbourne, Victoria


  • Customer Service Representative - Superannuation/Wealth

    Customer Service Representative - SuperannuationWealth Work for an iconic Australian brand World-class training provided, you just bring your passion for customers Excellent careers pathways across Wealth Management, including financial advice At MLC we™re about investing in our customers and people, now and in the future. Customers are at the centre of all that we do As a Service Officer based at our Contact Centre in either the Melbourne CBD or Docklands, you will be responsible for providing outstanding service to our Wealth Superannuation and Investment customers over the phone. Your focus will be on receiving inbound calls from financial advisers and customers, and guiding them on a range of investment, pension and superannuation products. Dont worry, you dont need to be an expert in these products yet as we will provide you with the training and support to skilfully navigate through our systems and carefully identify, address and resolve inbound inquiries. You will engage in quality conversations with our customers while providing them with insightful guidance and friendly support. To Be Successful You must have An interest in investment and superannuation products and a willingness to learn financial products that support customers in achieving their financial goals. You must also possess the ability to work under pressure, have strong communication skills and be excellent at multitasking while navigating a series of complex financial systems. Above all, you enjoy working in a high energy, fast paced team environment, and then this is the role for you. A role as a Wealth Customer Service Officer provides exceptional opportunity to kick start your career in finance. A career that can take you places At MLC, we will reward you with a fantastic work culture and with vast career development opportunities. In return for your hard work and outstanding commitment, we offer you a tailored training program to ensure your success, an attractive salary package with countless benefits and great career development opportunities. This is a full time role, working Monday “ Friday however you will need to be flexible on hours as we operate on a rotational roster between 800am to 800pm. To find out how a career at MLC can do more for you - apply today To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

    location Melbourne, Victoria


  • Customer Service Representative - 6 month contract

    ABOUT NOSTRADATA NostraData is a trusted partner that shapes healthcare and lifestyle markets, providing rich data and deep insights to support our customers businesses. We encourage innovation, integrity, determination and creativity in our business. We support open communication, teamwork high performance. So, if you are curious, willing to take on difficult assignments and willing to be a champion of customer challenges, you will fit right in. THE ROLE Here at NostraData we are seeking an experienced and engaging Customer Service Representative (CSR) to join our friendly and innovative Customer Support team on a 6 month Full Time Contract (with the possibility to become permanent). The CSR is primarily responsible for delivering excellent customer service and general support to both external and internal customers. As the first (and often last) point of contact, NostraData CSRs manage customer enquiries or escalate them to relevant technical Teams. The role of NostraData CSR includes (but not limited to) Provide phone, email and remote desktop support to NostraData customers. Identify needs and build rapport with internal and external customers. Provide a high level of customer service at all times. Ensure customer issues are dealt with in an efficient manner, escalating any problems internally when required. Database Management and Data entry. No Technical experience required. Collaborate with team members to support a culture of continuous improvement throughout the organisation. Participate in team meetings and development of the team. Contribute to documenting the methods, processes and wikis for typical help desk requests. Maintain Data Security and integrity of sensitive business data, ensuring all practices are in line with NostraData Information Security and Privacy policies. CANDIDATE PROFILE Our ideal candidate will have the following attributes Prior Customer Service Experience in a similar role (e.g. Hot desk, call center, Customer Service Role) Exceptional customer service, active listening and superb verbal and written communication skills, with excellent phone manner. Passion for people and customer focus, you can easily build rapport with wide array of people and cultures. Intermediate MS office Skills (Word, Excel, Outlook) Self-motivated and ability to work autonomously Able to diagnose discern customer needs discover what the real problem is (even if the customer doesnt know) Proactive approach to issues identify areas for improvement High Attention to Detail Reliable and Punctual This role is ideal for someone who is passionate and open about learning, thrives off a challenge and takes pride in building and maintaining Customer Relations and going that ˜extra mile™ to meet customer happiness. Applicants must have right to work in Australia. To ensure the integrity of Security and Privacy upheld by NostraData, and reiterated to the risks that are inherent to the role, successful applicants will be required to consent to obtaining or provide a valid National Criminal Check (Police Check). TO APPLY Please follow the link below and complete the application processes via our internal recruitment platform, Brilliantfit.co httpsapp.brilliantfit.cojobGS8LBQ Please be advised there are three stages of the application process, all require to be completed for your application to be eligible for shortlisting Register on Brilliantfit.co (Submit your Cover letter and CV via this platform) Complete the Selection Criteria Complete Talent Discover and Values and Motivations Applicants received through Seek.com WILL NOT be considered. Applications will close Monday 30th September 2019

    location Melbourne, Victoria


  • Customer Service Agent (Collections)

    Customer Service Agent (Collections) About the Role Do you want to help people to manage their tax obligation? Thats exactly what a Collection Officer does. Your day to day duties will consist of outbound and inbound calls to customers to discuss and negotiate the best possible outcome for them in relation to their tax obligation. This may include organising an arrangement plan or finalising the matter on the spot. This role wont always be easy but it will teach you life long skills such as how to influence, negotiate and empathise, all while being able to help people and grow your career at Probe. You will be working in a supportive, diverse and qualified team in Caulfield North, surrounded by delicious cafes and on-street parking. Key Details As a requirement, you MUST have lived in Australia for the last 5 years Multiple Full-Time positions commencing ASAP (based on your background check) Monday to Friday 800 am - 800 pm Rotating roster Full availability required Location Caulfield North Full-Time paid product and systems training Key Responsibilities Provide accurate and timely responses for inquiries coming through Document all information on customer interaction according to standard operating procedures Ensure consistent performance based on a continuous improvement model Arrange for debt repayment or establish repayment schedules, based on customers financial situations Skills Experience Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people Positive attitude and ability to work as part of a team to achieve mutual goals Confidence in dealing with objections and quickly building rapport with customers Excellent attention to detail and ability to work under time pressure Knowledge of Microsoft Word and Excel is desirable Culture Benefits Ongoing coaching and support Multiple career progression opportunities Fun and interactive workplace culture Incentives reward and recognition programs

    location Melbourne, Victoria


  • Case Manager

    Recognised as one of Australias most innovative companies, UHG is a national organisation that has built a marketplace connecting businesses and healthcare providers more effectively to deliver health solutions for insurers, corporate and government agencies. Founded in 1997, UHG is a privately held business employing over 220 team members across both Melbourne Sydney along with a network of over 150 mobile health professionals geographically dispersed across Australia - all committed to service delivery excellence. Case Manager UHG are part of the MedHealth family which is the largest provider of (IMEs) Independent Medical Exams in Australia, Our organisation is rapidly growing and our biggest division is expanding, therefore we are seeking experienced Customer ServiceAdministration professionals to join our team on a full-time basis. Youll join our Medical Information team assisting our clients across the Life Insurance, Workers Compensation, Legal CTP Insurance sectors to connect with healthcare providers across Australia to achieve great outcomes and deliver the WOW factor through your outstanding quality service. What makes you stand out? Naturally, your amazing attention to detail, your fine-tuned time management skills and your excellent knack with words We also want to highlight that we are looking for individuality - we love it We celebrate individual differences and are proud to foster an environment where our team can be themselves. To become one of our superstars, you will need.. Previous call centre experience in a customer service environment is advantageous. You will have call KPIs so you will need to of had exposure to telephone-based customer service. Solid time management skills - you need to work to deadlines and agreed service levels. Attention to detail - youre working within guidelines for the Insurance industry and must be strong in this area. Exceptional communication skills - you will be liaising with practitioners, patients and our Life Insurance clients so your telephone and written communication skills are important. To be Willing, available and reliable Successful candidates will be required to undertake a National Police Check - continued employment at UHG is subject to a successful Police Check. In return, we are committed to supporting our hard-working people by investing in their professional development and long-term career opportunities. If you™re seeking more than just a job, wed love you to introduce yourself to us So why work for UHG? We have an awesome office located amongst the cafes and shops in bustling Prahran Our culture is ALIVE - whether it be our company lunches, town hall meetings or afterwork drinks - were always up to something fun Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. Short-listed candidates will be advised by telephone. Please note, due to the training requirements and ongoing nature of this role, we cannot accept applicants with a working holiday visa. UHG is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to please advise us at the time of application Please click the Apply Now button We encourage you to visit our careers page at www.uhg.com.aucareers The application form will include these questions Are you eligible to work in Australia? When are you available to start? What days are you available to work? What is your expected annual salary? Rate your skill level using Microsoft Office products Have you ever been employed by UHG or one of its related entities?

    location Melbourne, Victoria


  • Customer Service Analyst

    Do you have what it takes to be a Credit Analyst? Using your Customer Service expertise youll be gauging peoples situations to help them with their credit, whilst working for one of Australias leading lenders. Were looking for someone to join this growing team TODAY If youre an individual who prides themselves on their work, the ability to be decisive and take control and have the composure to adapt to changing environments, this is the role for you Whats in it for you? 50 - 55k + super (dependant on experience) Serious career progression growth Awesome culture Immediate start Bundoora location Monday - Friday, standard business hours Close to public transport parking Work with managers who care Full training provided What do you need? No previous experience is necessary. However, if you have worked in the finance or credit sector before, we strongly encourage you to apply A positive, decisive can-do attitude The ability to learn Experience working autonomously Intermediate Microsoft Office skills Excellent time management organisational skills Excellent written verbal communication Immaculate presentation What do you do? Inbound outbound phone calling Complete credit checks and evaluations Liaise with internal and external stakeholders Provide exceptional customer service Skip tracing detective work Manage client information portfolios General administration Liaise with internal office support team regularly If this sounds like you, please dont delay and APPLY NOW We are interviewing immediately. For a confidential discussion please call Phoebe Robertson on 0417 997 192. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will only be contacted if you are shortlisted.

    location Melbourne, Victoria


  • Customer Service/Operations

    Customer ServiceOperations Civic Transport is one of Australias leading Metro Courier Taxi Truck Companies and is offering enthusiastic people the opportunity to learn all facets of the couriertaxi truck industry. We are a National Company based in Clayton who take great pride in training good people, and giving them terrific opportunities. Experience is not required, but a willingness to learn is essential. The successful applicants will be nurtured through the entire business, and given long term opportunities with us. The Initial Role will be a Customer Service based position to learn the foundations of the business with a view of progressing into an operational role. Full Time role available. Please email your resume and cover letter to Craig Rauert Operations Manager Civic Transport craigrcivic.com.au Craig Rauert craigrcivic.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Melbourne, Victoria


  • CATI Social Research Telephone Interviewer

    Engine is an industry-leading Market and Social Research Company based in Melbourne CBD. We are currently seeking casual Interviewers to join our local team to conduct outbound social research telephone surveys throughout Australia, on a number of important government studies. Experience is preferred, but full training will be provided to all successful applicants. These roles are casual due to fluctuating project requirements however, we currently have a consistent 20-28 hours per week available from now until mid December 2019. Shifts are 230pm or 430pm to 830pm Monday to Friday and 12pm to 5pm Saturdays and Sundays. Successful applicants will be available a minimum 4 days per week, including at least one day on the weekend. About you Excellent communication skills, written and oral Warm, professional phone manner Excellent customer service abilities - good listener able to develop rapport easily with a wide variety of people able to maintain objectivity and professional distance fine attention to detail Reliable Resilient and mentally agile You will be working in a fast-paced market and social research call centre, and be part of a diverse team in a friendly, multicultural environment. To be considered for this exciting, entry-level opportunity, please send a cover letter and CV. The application form will include these questions Have you worked in a call centre before? How would you rate your English language skills? Are you available to work on a rotating roster?

    location Melbourne, Victoria


  • Customer Service Representative

    Customer Service Representative Immediate Start, Dynamic Growing Company We are a Medical Software Company offering solutions to Medical and Specialist markets. Located in Melbourne CBD, we are looking for a highly motivated Full-Time Customer Service Representative to join our vibrant team. 6-Month Fixed Term Contract Monday - Friday, 8.30am-4.30pm 9.30am-5.30pm What is this role all about? The Customer Service Representative (CSR) liaises between medical clinics, hospitals, workers compensation funds, and other third parties (Recipient), and Life Insurance agencies (Client) to obtain specifically requested information to be utilised by the Client for the purpose of assessing applications and claims. The CSR is responsible for sending requests to Recipients, obtaining updates on the completion status of the request, arranging payment of invoices, and quality checking and processing the information returned prior to submitting the information to the Client, as well as identifying and addressing barriers to the completion of the request for information. Attending and responding to Client queries and directives received via email, telephone, and via the Web Application. What do we need from you? Call centre experience Excellent verbal and written communication skills Excellent customer service skills Strong attention to detail Proven experience meeting and exceeding KPIs Well-developed organisation and time management skills Team player A great attitude, full of enthusiasm and vibrancy An excellent ability to build rapport with customers Be fast learning, self-motivated and professional Be confident with Technology What do you get? Supportive team environment Full comprehensive training Skill enhancement Central CBD location If you are looking for a new opportunity and this sounds like you, APPLY NOW Please attach a Covering Letter and your Resume on application for the position. Only shortlisted candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working towards targets and KPIs?

    location Melbourne, Victoria


  • Customer Service Consultant

    National Windscreens is the largest independent auto glazier in Australia, privately owned and operated for 30 years. With 7 branches in Melbourne and a network of over 150 Approved Repairers, we provide windscreen repair and replacement services Australia wide. Details As a Customer Service Consultant in our friendly and energetic Contact Centre Team, you will be the first point of contact for customers, providing expert advice on the best options for getting the customer back on the road safely and as quickly as possible. Our aim is to provide the most cost effective and efficient services, causing minimal inconvenience to our customers, that exceed their expectations every time. Within an assigned client allocation, you will undertake a range of tasks including inbound calls, insurance claim processing, sales calls, data entry and administration, all the while assisting customers through a seamless and hassle-free journey. Our standard hours of operation are currently 8am-6pm Monday to Friday. Your flexible nature will suit a rotational roster, and an ability to start ASAP Skills and Experience There is no specific experience required for this role, but you will display a strong work ethic and a friendly, professional positive attitude, as well as Effective verbal and written communication skills, and a genuine desire to understand customers™ needs, and commitment to delivering exceptional customer service. Ability to help resolve enquiries over the phone by asking the right questions, and sourcing information from various systems. Contact Centre experience (preferred but not essential), and an ability to work in a fast-paced environment especially during peak periods. Excellent attention to detail. Ability to work pro-actively in a team, and problem solve where required. Enthusiasm to learn and perform a wide variety of tasks that help you to understand end-to-end business processes. As a valued member of our team, we will provide you A friendly, supportive and collaborative team environment with great energy. An initial training period before being required to take calls. Exciting end of year themed celebrations. Relaxed work environment. Casual dress Fridays. Coffee machine and biscuitcookie provisions. Application procedures Please submit your application with a cover letter and CV explaining why you would be suited this to role to employmentnationalwindscreens.com.au. The application form will include these questions Do you have customer service experience?

    location Melbourne, Victoria


  • Customer Service Agent - Coles Online (JR248)

    Customer Service Agent - Coles Online (JR248) About the Role A great opportunity to work on behalf of Coles handling inbound customer, store delivery enquiries (voice email) relating to the end-to-end process of fulfilling of Home Delivery and Click Collect orders to Coles customers. If you love customer service we want you to join our rapidly going team in a role where you can make a difference. You will be working in a fast-paced call center and a rewarding environment where we reward and recognise our top performers. If you are motivated, love working towards KPIs and want to build your career then this role is for you. Key Details Multiple Casual Roles Available Commencing 7th October 2019 1-week full time paid training Must be fully available for the centre hours Monday - Friday 6am - 12am Key Responsibilities Receive inbound calls emails from customers who are shopping online to resolve their enquiries. Liaise with the stores and CSAs to assist in the delivery of orders to our customers. Receive inbound calls from stores and CSAs to assist with their enquiries. Outbound calls to co-ordinate the delivery of the items to the customers. Send email communications to stores following on from calls from customers. Ensure calls emails are handled in accordance with the campaigns Quality Assurance guidelines. Essential Requirements Excellent listening skills and attention to detail Reliability and a positive ˜can do™ attitude Strong written and spoken communication skills Ability to quickly build rapport and provide quality service under pressure The ability to contribute and work as part of a team Able to multitask and retain information What is in it for you? Fun and interactive workplace culture Incentivesreward and recognition programs Smart casual work attire How to Apply Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business. If you are interested in working for a fast-paced, innovative rewarding environment then click apply now

    location Melbourne, Victoria


  • Customer Service

    Customer Service Customer Service Officer -South Eastern Suburbs Randstad are curently looking for professional customer service officers to join our clients on a temporary or permanent basis. We are currently recruiting for multiple exciting opportunities Daily responsibilities duties include Answering Inbound calls using a dialler system in a professional and timely manner Processing all customer enquiries and orders in accordance with their requirements Fast and accurate order entry of orders received Demonstrate high level product knowledge and technical expertise Maintaining data integrity and compliance with internal standards and policies Build customer and business relationships over the phone Contribute new ideas and process improvement What we are looking for A motivated individual with a strong background in customer service administrationorder entry Experience working in manufacturing or construction office environment preferred but not essential Ability to understand the technical needs and orders of our customers Excellent verbal and written communication Ability to build strong working relationships, ensuring both our internal and external customers receive a high quality service that exceeds expectations Ability to prioritise time management High attention to detail is a must Positive and Can Do attitude Apply now through the link or for a confidential discussion email ayesha.dinrandstad.com.au randstad.com.au

    location Melbourne, Victoria


  • Community Operations Coordinator

    Community Operations Coordinator Community Operations Coordinator Who is Sidekicker Sidekicker is one of Australia™s most exciting home-grown startups. Launched in 2013, and backed by SEEK with 6 offices across Australia and New Zealand, Sidekicker is now Australia and New Zealand™s largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff. Sidekicker employs over 10,000 casual staff, or Sidekicks, seamlessly connecting them with businesses hiring staff across hospitality, events, office admin, industrial and promotions. The Role We are seeking a bright and energetic individual with a ˜can do attitude™ to be part of our Community Operations team. This is a casualfixed term contract working 5 days per week. As a Community Operations Coordinator, you will be responsible for working directly with our customers. You™ll assist them as soon as they sign up with us, helping to answer any product or service questions, track feedback, report and escalate issues, and act as a bridge between our customers and our product. Key responsibilities Communicating efficiently and effectively with our customers - mainly via web chat, email and occasionally phone Becoming an expert in how Sidekicker works (training provided, of course) Ensuring our customers have a great experience with our product and service Striving to delight our customers and help solve any issues The Team The Community Operations team is responsible for educating and supporting our business and Sidekick customers across Australia and New Zealand. As soon as a customer decides to use Sidekicker, we guide them through their experience, ensuring they will get the most value from our product and service. Qualifications, skills and experience Strong education background Excellent written and verbal communication skills Works in a team environment whilst being self-driven Passion for delivering exceptional support to customers within a fast-paced environment Exceptional time management, prioritisation and follow-up skills Excellent customer service skills 1-2 years experience in a similar role desirable What youll love about working at Sidekicker Highly motivated, hard-working and talented co-workers in a fun office environment An empowered culture where you can drive and implement change Ground floor opportunity in a fast growing, well funded, innovative startup Friday drinks - fully stocked fridge with a spread of delicious nibbles Flexible working arrangements Continuing self-development assistance program Breakfast supplied + weekly fresh fruit Work with a fun team thats here to help you Apply Today If you are interested, please apply by submitting your CV and cover letter. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

    location Melbourne, Victoria


  • Contact Centre Consultant

    Contact Centre Consultant About Us SG Fleet Group Limited is a leading provider of integrated mobility solutions, including fleet management, vehicle leasing and salary packaging services. SG Fleet has a presence across Australia, as well as in the United Kingdom and New Zealand. The success of our business begins and ends with our people. As an organisation with over 700 employees working at the forefront of the fleet management and leasing industry, we believe our people are the key determinant of our continuing success and instrumental in making SG Fleet a great company. We are a global organisation, large enough to offer our employees a career that is motivating and full of opportunities and small enough to know and care about our people. We are on the hunt for an energetic Customer Service focused individual who can come and hit the ground running within our Contact Centre team. Within this role, you will be responsible for providing exceptional customer service by answering customer queries via phone, email and webchat. Your Role Provide accurate and timely response to customer enquiries Problem solving complex customer enquires and Collaborate with different departments to assist all customer enquiries. About You Demonstrated ability in a Customer Service environment Outstanding customer service skills Excellent verbal and written communication skills High attention to detail and a strong ability to multitask A positive can do attitude A mind for product knowledge and comfortable working with numbers The ability to work in a dynamic and busy team and Possess attributes of good character, diligence, honesty, integrity and judgement. Our Culture When we add a new member to the sgfleet family we look for people who embody our values Trust, Collaboration, Innovation and Excellence and are keen to grow and develop with us. Our added benefits include Onsite yoga and fitness classes, Fresh fruit weekly, Myki commuter club, and Access to salary packaging and a range of discounts on cars and car servicing. If youre looking for a fun work environment that offers work-life balance, career development and ongoing opportunities, then we would love to hear from you. Read more about our company and what we do at www.sgfleet.com sgfleet is an equal opportunity employer and welcomes everyone to our team Please note, the successful applicant will be required to undergo a police check prior to commencement. To apply please click on the Apply button below and complete our online application form.

    location Melbourne, Victoria


  • Customer Support Advocate

    Company Description Our mission is simple we want to help people everywhere start, run and grow a business. We™re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline every business process, from accepting card payments and online invoicing, to inventory management, real-time analytics, employee management and powerful data reporting. Now supporting millions of businesses worldwide, Square is recognised as a leader in financial technology, currently rated third in Fast Company™s 2018 edition of the World™s Most Innovative Companies. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK and Australia. Job Description Square is a vibrant tech company that is leading the world in payments technology. Founded in San Francisco, Square has launched exciting products in the Australian marketplace. Due to our fast growth, we are seeking to expand our Customer Success team here in Melbourne. As a member of our Customer Success team, youll help us deliver on our promise to make commerce easy for all Australian businesses by identifying trends in issues and suggesting improvements to processes, policies and products. Working at Square means being a part of a fun work environment where you will support the latest innovations in payments and tech. Help shape the future direction of Square by giving feedback directly to our product and engineering teams. Build your career with an organisation that prides itself on looking after its employees. Square provides an awesome place to work in our bright, spacious and contemporary office space in the Melbourne CBD. Qualifications You Have An analytical mindset, who can independently think through tricky problems to identify root causes (previous work in tech support would be great, but not required) Fantastic phone skills and the ability to quickly diffuse difficult situations over-the-phone with a diverse range of customers The ability to craft emails that quickly and accurately answer customer questions Able to field incoming calls about Squares products and services, and also calls related to the status of their accounts for our busy Account Services team A love of fast changing environments while being able to adapt to new situations quickly and think on their feet Australian working rights and the ability to work some public holidays if needed Additional Information At Square, our purpose is to empower “ within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Please note that only applicants who apply via our website will be considered. Ensure you attach a cover letter and current CV. httpssquareup.comcareersjobs The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location Melbourne, Victoria


  • Customer Service Consultant

    Customer Service Consultant Your new company Guild Insurance is Australia™s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we™ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients™ professional and financial wellbeing. We pride ourselves for our future focus, recently being recognised for a third year in a row by the AFR BOSS Most Innovative Awards. At the heart of what we do is being there for those our communities rely on. Our comprehensive product suite includes professional indemnity, public liability, workers compensation as well as business, home contents and car insurance. We are Australian-owned with offices nationally so our customers benefit from our local knowledge and presence. Your new role Reporting directly into the Sales and Service Team Leader, you will deliver an exceptional customer experience in line with the company™s Value Proposition and meet individual targets. Further responsibilities will include Investigating and resolving customer needs as per company policy in a timely fashion Acting as the first point resolution of customer queries wherever possible, warm transferring to the Sales Specialist Team and Business Centre when required Identifying potential sales opportunities for hand over to Sales Specialist Team and Business Centre Applying Guild™s underwriting guidelines within assigned delegated authority Ensuring timely Policy maintenance is upheld in line with company guidelines About you Previous experience in professional indemnity andor business insurance will be highly regarded Professional telephone manner and excellent customer service skills Solutions-oriented “ can do attitude Experience using Guidewire “ Advantageous FSI102 - General Insurance - Personal General Advice - Preferred Strong organisational and planning skills Attention to detail Strong numerical and analytical skills Sounds like your kind of job? If this sounds like the right opportunity for you then let™s start a conversation We offer competitive salary package, a great culture, flexible work and dress for your day program, access to great benefits and an opportunity to really get your career in Insurance underway. Visit www.guildgroup.com.aucareers to meet our people and learn more about our business, values and benefits.

    location Melbourne, Victoria


  • Customer Service Operator / National Operations Centre

    Customer Service Operator National Operations Centre About the Company After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of Integrity “ Do whats right, not whats easy Leadership - Demonstrating leadership is every persons responsibility Customer “ Every customer counts Innovation - Change that adds value About the role Wilson Parkwatch are now seeking Customer Service Operators to join the team at our state of the art National Operations Centre at Essendon Fields. These positions will report directly to the Parkwatch Supervisor and will have the responsibility of coordinating the delivery of parking services to Wilson Parkings national client base, from within our 247 National Operations Centre. Positions will initially be Ongoing Casual with the opportunity of becoming Permanent for the right candidates. The key responsibilities and duties of this position include, however are not limited to Call Centre duties, including answering of Intercomphone calls and emails. Providing advice and technical support to customers over the Intercomphone and via email in relation to payments and products. Processing payments over the Intercomphone. Escalation of operational issues incidents, including report writing. Monitoring of remote CCTV feeds. Data entry of information into propriety operating systems. The successful candidate should possess the following skillsqualifications Strong verbal communication skills, including high levels of customer service and conflict resolution skills. Strong negotiation skills with the ability to think laterally and solve problems. Experience in a high-volume calloperations centre environment would be highly desirable but not essential. Demonstrable computer literacy skills. Strong written communication skills, including incident report writing. Ability to multi task and work autonomously in high paced team environment. Be available to work a rotating 247 roster (up to 12 hours per shift) including late nights, early morning, weekends and public holidays. What you will get in return Attractive hourly rate. Comprehensive induction ongoing training. Uniform supplied Development opportunities throughout your career. Fun welcoming environment “ great work life balance Free Parking close to the office. If interested in this opportunity please click on APPLY and submit your resume and cover letter. At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Are you available to work on a rotating roster?

    location Melbourne, Victoria


  • Customer Service Operator / National Operations Centre

    Customer Service Operator National Operations Centre About the Company After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of Integrity “ Do whats right, not whats easy Leadership - Demonstrating leadership is every persons responsibility Customer “ Every customer counts Innovation - Change that adds value About the role Wilson Parkwatch are now seeking Customer Service Operators to join the team at our state of the art National Operations Centre at Essendon Fields. These positions will report directly to the Parkwatch Supervisor and will have the responsibility of coordinating the delivery of parking services to Wilson Parkings national client base, from within our 247 National Operations Centre. Positions will initially be Ongoing Casual with the opportunity of becoming Permanent for the right candidates. The key responsibilities and duties of this position include, however are not limited to Call Centre duties, including answering of Intercomphone calls and emails. Providing advice and technical support to customers over the Intercomphone and via email in relation to payments and products. Processing payments over the Intercomphone. Escalation of operational issues incidents, including report writing. Monitoring of remote CCTV feeds. Data entry of information into propriety operating systems. The successful candidate should possess the following skillsqualifications Strong verbal communication skills, including high levels of customer service and conflict resolution skills. Strong negotiation skills with the ability to think laterally and solve problems. Experience in a high-volume calloperations centre environment would be highly desirable but not essential. Demonstrable computer literacy skills. Strong written communication skills, including incident report writing. Ability to multi task and work autonomously in high paced team environment. Be available to work a rotating 247 roster (up to 12 hours per shift) including late nights, early mornings, weekends and public holidays. What you will get in return Attractive hourly rate. Comprehensive induction ongoing training. Uniform supplied Development opportunities throughout your career. Fun welcoming environment “ great work life balance Free Parking close to the office. If interested in this opportunity please click on APPLY and submit your resume and cover letter. At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Are you available to work on a rotating roster?

    location Melbourne, Victoria


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