- Customer Service
Temp Staffing And Recruitment Agency Frequently Asked Questions (FAQs)
Customer Service - Call Centre - Contact Center
The most common frequently asked questions (FAQs) asked by candidates and employers can be found on this page.
- Job Seekers FAQ
- Staff Agencies Services
- Temp Staffing And Recruitment Agency Services
- Current Contractors or Temp Employees FAQ
If your questions are not covered here or they are more specific, please do not hesitate to call Staffing on (03) 9246 0433. Our specialist temping team will be glad to provide you with the right answer!
What should I expect from a staff agency if I am short-listed for a role?
The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the staffing agency with meeting preparation, continued communication, constructive feedback and salary negotiation advice.
What can I do to improve my resume?
At Staffing we offer you a Rapid Resume Builder as a FREE tool to generate a resume that you can then easily edit and update. Also once you have Registered For Work you will be setup with a FREE CareerController profile containing the work experience, education and credentials and skill set we have extracted from your resume. You can easily update this profile and also output your profile as a resume with hundred of modern designs. Be mindful that we can only search on information with is accurate and up to date so please ensure you regularly log into CareerController to update your profile, even if you are working, so that we can match with current and future vacancies.
As a candidate, do I have to pay for the services of a staffing agency?
No the service is FREE! Almost all recruitment agencies are paid by either companies or on some occasions the government to help unemployed candidates find work. Recruitment Companies such as Staffing benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with recruitment agencies is FREE and even if you are offered a role it is the clients of the staff agency who pays a fee for their services.
Why should I work with a recruitment company?
Working with staff agencies is just one of many ways of maximizing your chances of securing a new role. Recruitment Agencies often act as the ‘middle-man’ identifying and connecting you with the issues of companies. Around 20% - 50% of jobs are advertised by staffing agencies so it is likely you will apply for a job advertised by recruitment agencies on behalf of their clients. You should also register on multiple recruitment agency websites by uploading your resume as recruitment agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.
What is the difference between a recruitment agency and employment agency?
The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering recruiting services where they would source candidates on behalf of organisations who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to companies, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.
Why register with Staffing?
With Staffing you will be partnering with a customer service specialist. We understand the employment market and specific requirements of our clients. When you register with Staffing you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 13,000 jobs advertised on Staffing every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
The easiest way to register with Staffing is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.
Can I just email my resume directly to recruitment agencies?
Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of employers. You need to register on recruitment agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a staff agency website. For Staffing you should complete your personal details and upload your resume here Find Work Of course, you may be asked by recruitment companies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to hirers.
What happens after you have applied for a job through a employment agency?
Recruitment consultants typically manage multiple jobs at once. Candidates resumes are reviewed and short-listed, selected candidates are interviewed by the recruiter and those candidates whom the recruiter believes are suitable for the role will then have their resumes forwarded on to the clients. If the client chooses to interview the candidate this will then be arranged via the recruitment consultant. Often there is testing and assessments, plus sometimes multiple rounds of interviews, before reference checking is conducted by the recruitment agency prior to an offer of employment being presented to the successful candidate. This process can sometime occur quickly, however on average takes between 3 - 5 weeks to take place. It is not usually after a candidate has accepted a role, and in some cases actually starts working, that recruitment companies will then notify other applicants that they were unsuccessful in their application. Often no notifications are made, with all applicants made aware at the outset of the process that only successful applicants will be contacted by the staffing agency. Don’t despair as you can always call staff agencies to ask them about the status of your application and your resume is also usually kept on file in case another role that better suits your skills and background becomes available. You may also be added to a mailing list where you will receive notification about future roles that you can apply for.
What are the qualities of a great recruiter?
Recruitment consultants, also known recruiters and resourcers (who just focus on candidates), are typically outgoing, sociable, organized, good communicators and motivated. They may specialize in permanent recruitment, temporary staffing, executive search (“head hunting”), specific role types (e.g. IT, engineering, accounting, change management, etc.) or be generalists running a “360 degree desk” (managing the sourcing of clients and candidates, recruiting process and achievement of budget gargets) with end-to-end responsibility. To be a successful recruitment consultant there are few top qualities that differentiate average recruitment consultants from great recruiters.
- Extrovert & Confident – There’s a reason that the industry tends to attract extroverts. Working as a recruiter involves a lot of interacting with people, whether it be on the phone or face-to-face. The industry tends to attract extroverts with a social confidence to engage with people at any level.
- Great Communication Skills – Recruiters are constantly on the phone, sending emails, writing job ads or providing feedback on position descriptions and employment contracts. They spend from the start of the day to the end of the day (and often in the evenings and weekends) communicating with clients and candidates in order to get the perfect match.
- Approachable & Good Listener – Recruiters need to be approachable and create long lasting genuine relationships. Candidates and even clients need to feel confident in expressing their personal opinions, reservations and concerns with someone whom they trust and who they feel is actively listening to them. A great recruiter’s ability to gain a deep insight into both the employer and candidate that really distinguishes them apart. This is essential in order to create a long-term relationship which ideally created with both employers and candidates (including those who were ultimately unsuccessful).
- Sales & Target Driven – Recruitment consultants must firstly sell their service to the employer and then they must sell the job to the candidate. As with any sales, both parties need to benefit from the process or they won’t proceed. The recruitment industry is very competitive with most recruiters employed on a base salary with commission or bonuses comprising a large percentage of their on-target earnings. If they are not achieving the results they won’t survive!
- Multi-Tasker & Super Organised – Recruiters need to work on a number of jobs at the same time, often with short-lead times. To be successful a good recruiter will need to juggle multiple tasks and projects simultaneously. Priories can be easily changed by clients requiring someone to start tomorrow or a candidate not showing up to their first day, so they must also be good at managing their time effectively under pressure.
- Patience – Things don’t always go to plan with dealing with people. Whether it is a candidate withdrawal, client changing their minds or leaving 20 messages without getting through to anyone, recruiters need to be flexible and patient. Typically, they are very conscience so it is also a personal challenge if they feel like candidates (and very occasionally clients) whom they trust to do the right thing let them down. It doesn’t happen very often but can be particularly frustrating when their reputation is at stake!
Staffing is always after fantastic Recruitment Consultants. If you believe you have the above qualities and are already (or might become) a fantastic recruitment consultant visit our Career Contact Us Form and include a link to your LinkedIn profile.
How much do recruitment agencies charge?
Other than executive search where an upfront retainer usually charged, recruitment agencies typically don’t charge any upfront fees unless they source a fantastic candidate who starts working for their clients. Staff Agencies typically charge for permanent recruitment a placement fee of between 10% and 29% of the annual salary package of the candidate. For temporary staffing services the margin varies significantly based on such factors as the volume of work, length of the role, candidate salary rate and whether there is a preferred supplier agreement (PSA) in place, and with an average per hour margin of $8 to $36 per hour after direct employment costs. When calculating temp or contract margins a temp staffing and recruitment agency typically take into consideration such factors as:
- How many staff does the client require?
- What is the duration of assignment? (if not Permanent)
- What is the potential for repeat business?
- Will we be added to the Preferred Supplier List (PSL)? Will a Preferred Supplier Agreement (PSA) be put in place?
What happens when I contact a staff agency?
Normally you will be asked about your business, your organisation's requirements and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the employment agency terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the recruitment agency to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the Staffing Consultant who will become your point of contact thereafter. If you have multiple roles, a primary Staffing Consultant will be appointed by Staffing who will liaise with other specialist consultants within the recruitment company. Call Staffing today on (03) 9246 0433 to outline your enterprise's needs and find out more about how our services can assist you.
How is Staffing different to other staffing agencies?
We are consistently ranked in the top 9 recruitment agencies in Australia for our expertise, service excellence and recruitment systems. Feedback from regular surveys of our clients and candidates is that our consistant delivery of service excellence stems from our focus on:
- Apply smarter staffing solutions that optimise employer and jobseekers outcomes
- Exceed customer expectations and add value at every interaction
- Quality, service and value will not be compromised
- Services expectations will be communicated, mutually agreed and continuously surpassed
- Innovation - I will embrace continuous learning. I will strive to continuously think outside the square.
- Excellence - I will strive to surpass the expectations of my colleagues and customers.
- Respect - I will treat all people with dignity and respect.
- Passion - I will aim to impact my passion onto my colleagues and clients.li>
- Teamwork - I will aim to build team work through sharing knowledge, valuing the insights of others and building on others ideas.
- Commitment - I will continuously demonstrate my commitment to myself, the company and the wider community to be the best I can be.
Contact Staffing on (03) 9246 0433 to speak to a Consultant about your enterprise's recruiting needs.
How does Staffing source the best customer service candidates?
After more than 14 years, Staffing has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our CustomerService.net.au website every week, Staffing has a talent database of more 122,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest experience, aspirations and personality. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable call centre, contact center or customer service candidates, whether your enterprise requires temporary, recruitment agencies or employment agencies staffing services. Call us on (03) 9246 0433 to discuss your organisation's needs to discover why Staffing has a reputation for service excellence as one of the top 8 recruitment companies in Australia.
We have a PSA or PSL in operation. How can I use Staffing?
Over the years we have worked with many organisations where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for employment services which does not include Staffing. Typically Staffing is approached by companies who are struggling to find suitable candidates through their normal hiring partners. In this situation we always suggest that authority is first sort to work with Staffing. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why Staffing should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA hiring partner. Whatever the scenario, if you need the best candidates give Staffing a call on (03) 9246 0433 so we can discuss your company's requirements.
Do you staffing agencies offer replacement guarantees if things don’t work out?
Absolutely! We do expect candidates we have sourced to be very well matched to the roles. Staffing does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate aspirations, achievements, experience, skills and personality to your needs in order to source you the perfect candidate.
What sectors or industries do staff agencies operate in?
Each year employment agencies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:
- Accountancy & Finance
- Banking & Financial institutions
- Digital Technology
- Executive Search
- Office Support
- Oil & Gas
- Supply Chain & Logistics
No matter what service you are seeking, give Staffing a call on (03) 9246 0433 so we can discuss your company's requirements.
Why do hirers hire temporary employees?
Temp Agency can quickly provide your company with experienced staff. Some common reasons operations hire temps are: employee annual leave or sickness, maternity or disability leave, staff sudden departure, unexpected or temporary demands, special projects, seasonal or peak periods or general employee shortages.
Do temp staff sign an employment contract?
Yes. The temp agency employs you directly and will therefore expect you to sign an employment contract. Not only will the contract outline your employment status and conditions, it will also include certain restrictions regarding your ability to work directly for, and discussing your salary with, the businesses that they introduce you to. When the temp staffing and recruitment agency send you on a role, you cannot accept any other temporary or permanent position with the organisation without going through the temp staffing and recruitment agency. Should the company want to hire you permanently, they will pay the temp staff agency a certain amount to release you from your contract. Typically this is between 12% and 27% of the annual salary package that is offered to you.
How long does it take to hire a temp?
Typically for temp roles the notice period from companies to a temp staffing and recruitment agency would typically 2 to 10 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temp agency on the day that they require someone. For contract and more senior role typically hirers would provide 14 to 30 days' notice in order to secure sufficiently competent and skilled staff.
Can temp work benefit my career?
Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often Staffing Consultant also find themselves as Referees to other employers and even agencies.
How does a temping agency work?
Recruiters with recruitment needs enter into an agreement with a temp staff agency to fill jobs with appropriately experienced staff. A temp staffing and recruitment agency, also known as a temping agency or temp staffing and recruitment agency, finds and retains talented worker to send out on short or long-term assignments.
How long does a temporary job last?
Short-term temp positions might last 1 day or up to 4 weeks. When the role continues longer than about 8 weeks, a temp staff agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).
What is temp to perm?
‘Temp-to-perm’ is an industry terms for recruitment assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your Staffing Consultant at the outset of the assignment. There is never any guarantee that that a recruitment role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.
How do temping agencies make their money?
Temp Staffing And Recruitment Agency make their money in different ways. They take a percentage of the recruitment or contact salary. They also charge a placement fee to their clients of between 10% and 24% of the annual salary for any roles that go from temp-to-perm.