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NEWS

What is a Staff Agency?

A staffing agency is a operation contracted by an employer to help with its employment needs. Staff Agencies find recruitment to fill all kinds of jobs, from contract staff to temp staff in a number of career fields. Whether a organisation needs a Sales full time, sales part-time, sales contractor or a sales manager staff, a recruitment agency can source the right staff. Recruitment Company tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by employment agency, and recruitment company hire 7 million recruitment every year.

Function of a Staff Agencies

Staff Agency not only bring expertise to the recruiting process but they remove the time and administration work out of the employment process. Recruiting a worker can cost 6 to 18 percent of the role’s salary and take 27 to 48 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the companies.

If a companies needs employment agency, it uses a recruitment company. Staff Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and recruitment company are a good fit.

For job seekers, an employment agency can be the ticket to getting that full-time customer service or call centre role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different organisations and industries, whether you are looking for executive, temporary, full-time or contract roles.

In order to register with or work with a staff agency, you'll have to do one or more the following steps:

  1. Find and register with one or more recruitment company
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the staff agency will be the ones hiring you. When a temporary position is a match for you, the recruitment company will call you to tell you about the position and arrange the assignment. If you don't hear from a staff agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Staff Agency charge fees to organisations. For candidates it is free to register and there is no charges if placed by a recruitment company into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your customer service career or recruiting process. At Staffing we try to regularly publish articles on the latest recruiting trends and strive to continually improve our own recruiting service delivery. We have a database of over 190,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great customer service solutions to Employers, candidates also benefit from a range of CareerController.com tools and the knowledge that 6 has a large client base actively wanting to hire the best contact center, customer service or call centre talent available in and around 4. Why not register for work or contact 6 for some amazing Customer Service candidates. Our experienced Brisbane recruitment consultants can help you. With roles involving , queensland customer service temps, 2, queensland customer service temps, or service casual qld we may have your dream job.

For more Customer Service Career Advice see below additional resources to find the perfect job:

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