Customer Service Jobs In Australia

Now Displaying 36 of 4 Customer Service Jobs




  • Customer Experience Coordinator

    The Customer Experience team drive a loud customer voice within the business. Customer Experience operates across all departments of the business, identifying customer pain points through direct customer feedback and driving change for continuous business improvement. This role is primarily responsible for coordinating Voice of the Customer feedback, ensuring that inbound feedback is managed by the relevant stakeholders through resolution, via a personalised, timely response and cases created to track, drive action and report against key success factors. What will you do? Manage Customer Experience cases - intake and triage “ case management, maintain communication with customers and key stakeholders, tracking cases as appropriate to ensure real-time accuracy. Monitor and follow-up child-cases that require inter-departmental resolution. Keep customers updated with business progress so they know œwe listen to and value their feedback. Design and generate reports that assist provide customer experience insights Assist in coordination of customer feedback workshops Participate in the development and completion of special projects as required. Who do we want to apply? Our ideal candidate will be Super attentive to detail, particularly with language written and spoken. Resourceful and self-motivated with a proactive approach to reaching great customer outcomes Have a hands on work style - œcan do attitude with a strong desire to get things done, methodically and super organized. Willing to learn internal systems and customer surveying, including Qualtrics. Able to adapt to the changing needs of the organization and customers Experienced with corporate office software tools essential, including Excel and pivot tables and prior experience with G-suite and Salesforce a big plus. Experienced in ITNetwork operations including ticketing and SLA management highly regarded. What can we do for you? We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that is your thing. Just make sure you are comfortable when you come to work. Our growth is only just beginning to take off - joining the Superloop team now means you will not only be part of our story, you will help write it. You have an opportunity to be part of the innovation and continual improvement of our products and services. What are you waiting for? What now? If you are available to start immediately and this sounds like a role youd be perfect for, apply now We will be in touch once we have received your application. We will likely have at least one face to face interview with you and we like to move quickly - so be ready to meet with us. While we do enjoy working with recruitment agencies, we would like to fill this role directly. About Superloop Superloop Limited (ASXSLC) is a leading provider of connectivity and managed services in Australia, Singapore and Hong Kong. We own and operate critical fibre infrastructure that empowers enterprises and global telecommunications carriers to capitalise on emerging technologies and gain a competitive advantage. We are passionate about things like metro fibre networks and fixed wireless, network security and cyber-safety, With extensive carrier-grade, metro fibre networks in the three markets and fixed wireless networks in Australia, Superloop delivers high-performance, connectivity solutions that are scalable and reliable. Our innovative infrastructure gives customers the freedom and the flexibility to transform their business and the bottom line. Superloop™s large-scale 640+km of fibre network connects to more than 300 strategic sites across the region. Recent strategic acquisitions - including SubPartners - have both increased our capacity, and transformed Superloop into an end-to-end provider of connectivity and Cloud managed services.

    location Sydney NSW 2065, Australia


  • Member Engagement Manager

    Deliver a member centric approach to sales and service for Iconic Queensland Organisation Exciting opportunity to launch new RACQ full service retail store Competitive and diverse product offering Join a trusted brand and new force in Banking About RACQ RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members. We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do. Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle. About the Role RACQ™s new Townsville retail store will offer members™ access to a full suite of assistance, insurance, banking, travel and lifestyle products and services making it a true one stop shop. This role will be responsible for the overall success of the branch including achievement of Banking, Assistance and Insurance product targets, customer service, retention and business development. Duties By effectively leading and developing a team, this role will ensure our members are provided with end to end solutions through member engagements and an exceptional level of service at every interaction. Lead a team to deliver a member-centric approach to sales and service for Assistance, Insurance and Banking product offerings plus a range of Member benefits across a multi-channel environment Develop strategies for new business through proactive business development activities Actively engage, motivate, coach and develop staff to reach performance goals Communicate with members to determine, understand and deliver on member needs Monitor security and safety of the store Skills Experience Previous management experience in a retail branch, bank, call centre or sales environment FSRA Tier II accreditation or ability to quickly attain Proven experience in leadership, performance management, team concepts and staff development including coaching Demonstrated ability to lead and motivate a team to achieve objectives Exemplary written, verbal and interpersonal communication skills Ability to apply initiative to provide clear and decisive solutions Benefits Free Roadside Assistance and up to 25 off RACQ insurance products Access to health and wellbeing benefits, including Employee Assistance Program A wide variety of travel, accommodation, retail and automotive discounts Work for an organisation that is always striving to do better and be better Be part of a diverse team with a learning culture How to Apply Apply directly online and attach your resume and cover letter. Please note, we do not accept third party or emailed applications. Applications close Friday 21st December, 2018. All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing, a health assessment andor a criminal check. If you have any enquiries not addressed in this advertisement, please email Jennie.Saundersracq.com.au.

    location Rowes Bay QLD 4810, Australia


  • Client Support Consultant

    The Company Our client is an Australian legal tech company, providing innovative conveyancing software to over 2000 Australian Conveyancers and Property Lawyers. Their market leading client support is key to their success, with 97 of all client feedback being positive, and all support calls resolved within 30 minutes. They are now looking for a talented Client Support Consultant to join their superstar team. Based in the Sydney office, the successful candidate will be given the following responsibilities Providing technical support and customer service to Conveyancers and Law firms Building strong client relationships Troubleshooting technical issues Liaising with escalations team for next level technical issues Requirements Your commitment to great customer service and to build relationships (both with clients and colleagues) will see you win in this role. The ideal candidate will possess the following attributes Excellent customer service skills Experience with using conveyancing or legal software Understanding of the conveyancing process Excellent verbal and written communication skills Ability to work effectively individually and as part of a small team Excellent Microsoft Office skills You will be provided with excellent training though ideally, you™ll be tech savvy and can pick up new software applications quickly. Benefits There are endless opportunities within this business to progress and grow your career Full training is provided so an aptitude and hunger to learn is essential. Enjoy A fantastic, friendly culture Employee share option Gym membership or activity allowance Daily breakfast and loads of snacks Continual training and development Awesome off-sites outside of Sydney Fun and casual office environment with ping pong comps and Friday drinks at 4pm This is a fantastic opportunity for you to grow and progress your career in a fun and supportive environment. If youre interested, APPLY NOW and we will be in touch

    location NSW 2000, Sydney NSW 2000, Australia


  • Entry Level Sales Consultants

    What to expect? Sales and Customer Service phone based role Comprehensive training, with ongoing coaching and development Sales competitions, VIP award nights, Rewards Recognition including overseas holidays Who were looking for Recent Full Time Work Experience Excellent communication and people skills People that can thrive under pressure A team player Strong multi-tasking computer skills Why apply? A guided pathway to a corporate career Its a fun and supportive company culture We provide an exceptional fully paid 4 week training programme and ongoing support If this sounds like you then hit APPLY now or contact Cece or Kelley on 0499779925. Interviews will be held in the coming weeks with a start date in January About the company TSA is a 100 Australian-owned business process outsourcing company. We have a dynamic team of over 3,000 people representing the countrys largest brands working across eight call centres in Australia, and two call centres in the Philippines.

    location Curtin Stadium, Bentley WA 6102, Australia


  • Customer Assist Specialist - Payment Assist

    It™s exciting times here at Red Energy “ our merge with Lumo Energy means that we are now a company with over 1000 employees, in a brand new purpose built office in the heart of East Richmond. We first entered the energy market in 2004 - we wanted to provide something different, to shake things up and weve certainly been doing that for over a decade Due to this organisational growth we have vacancies across our Customer Assist team specialising in Payment Assist. As a Customer Assist Specialist, you will provide excellent customer service whilst managing the debt recovery process with a focus on commerciality. Customer service is what we do best and we want to assist our customers by discussing payment plans, assessing their financial situations and negotiating a great outcome for both the customer and the business. Are you someone who has a solid background in collections, debt, credit management and customer service? Do you have excellent communication skills and a desire to continue building your career in debt recovery? Yes, then we would love to hear from you This role is a great opportunity to utilise and further expand on your problem solving, listening and negotiation skills. Your experience in overcoming objections and flexibility in handling different situations will be an asset to this role. You will join an amazing supportive team and have the opportunity to expand on your experience in a fun and challenging role. In addition to this you will receive Competitive base salary with salary reviews and the potential to earn bonuses every 6 months 25 pay on time staff discount off your electricity and gas bills Two additional days off per year (which we call Good Life Leave) Option to purchase four additional weeks annual leave per year Annual Myki card at a discounted rate - we are close to both rail and tram lines 12 weeks paid parental leave Employee discounts on private health insurance Discounted gym membership Novated leasing Regular company functions and so much more

    location Melbourne VIC 3000, Australia


  • Collections Representative

    Complete all relevant administration and documentation. Manage both inbound and outbound calls with customers who are in various stages of arrears with their...

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales and Service Representative

    Lion Batteries is a leading wholesale and retail of comprehensive range of quality automotive batteries for motor vehicles, motorcycles, commercial vehicles,...

    location Huntingwood NSW 2148, Australia


  • Charity Fundraising Call Centre - Outbound - Sales - Call Centre

    Were Insight Fundraising, a company where community comes first. Our vibrant team of telephone fundraisers help to raise funds for some of Australias most loved charities. Were always looking to hire enthusiastic people and help our charities continue to support the community. Were hiring telephone fundraisers, and¦ We want you To raise money for charities in an outbound calling centre (cold and warm sales) Create awareness of the causes through genuine conversations with the community Meet our charities funding targets and KPIs Earn AT LEAST 24.41 ph (base rate) plus commission Flexible hours (day, afternoon and night shifts available) Located 5-10 minutes walking distance from Central Station Immediate start “ the earlier we welcome you to the team, the better (We are closed from Monday 23rd December and reopen on Wednesday 3rd January 2019). Think of all the possibilities¦ A chance to become a brilliant salesperson “ not a bad lifelong skill Plenty of career opportunities to rise in our company Diverse team of wonderful people and many friends waiting to be made PLEASE NOTE - This is a sales role and you will require excellent communication skills to speak to the Australian public and sell raffle entries over the phone. REQUIREMENTS Entry level typing and computer skills required. Over 18 Able to work flexible hours Mon 9am - 5pm and Tues-Fri between 12pm-8pm UNI STUDENTS - Please only apply if you are able to commit to one week full time to complete the training period and a minimum 30 - 37.5 hour weekly working roster. To join the team all you need is a positive attitude, enthusiastic personality, and a willingness to learn. Click APPLY NOW and send us your resume. Sales, Sales Agent, Fundraising, Fundraiser, Call Centre, Telephone Marketing, Tele-Sales, Outbound, Customer Service, Full time, Part time, Casual, Retail Sales, Darlinghurst, Surry Hills, Sydney CBD, Central Station

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre Agent - Collections

    Key Details Location Caulfield North Full time - Fixed term 12 months contract commencing immediately Monday to Friday 8am to 8pm Saturday 9am to 2pm Rotating roster No Public Holidays 2 weeks paid full time training Successful applicants will be required to complete Background Check About Our Company Probe Group are Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth. About the Role This role will see you working in a supportive team environment on behalf of Government. You are someone who has been working in a collections role. You have an understanding of and exposure to the Collections space. You know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer. You are focused on your targets and your approach is highly disciplined. You are a pro at negotiating, dispute resolution and arriving at a win-win situation. Skills Capabilities Ability to think rationally and independently Ability to engage, influence and negotiate with Debtors Excellent communicator with very strong written and verbal communication skills The willingness and ability to learn computer systems High attention to detail Culture Benefits Ongoing coaching and support Growing Organization - Multiple career progression opportunities Fast paced, innovative rewarding environment How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now

    location North Rd, Melbourne VIC, Australia


  • Real Time Analyst

    About us Collection House Limited is one of Australias leading receivables management organisations offering comprehensive receivables management solutions to corporate and government clients throughout Australasia. We employ over 700 staff in Australia, New Zealand and the Philippines. We have strong business relationships with major Australian and international banks, financial institutions, insurance houses, large corporations, public utilities and Governments. We focus on providing brand protection for our stakeholders by maintaining the highest ethical standards and a strong culture of compliance with the laws and regulations governing our business. This is an excellent opportunity to work for a leading receivables management organisation where you will be part of a growing and successful organisation. What your day will look like The primary duties of this role include but are not restricted to Executing Dialler Campaigns in line with strategic directives Maintain effective Agent utilization through Real time analysis of call flow through the contact centre Providing business improvement through the organisation and analysis of data to Lead Analyst Developing and updating documentation for new and existing systems Working with internal staff as well as external clients and vendors on a variety of projects Educating the Business on Dialler principles and inter relationships with Workforce Management Team Working collaboratively with an internationally based BIA Team Involvement and ownership of new project processes Who we need This position would suit an individual who is looking to continue their career in business analytics, workforce planning andor Dialler Campaign execution. You must be a driven, determined and customer service focused individual with a can-do attitude, good attention to detail and high organisational and time management skills. You will have a flexible approach, strong analytical and problem solving skills along with excellent written and verbal communication. The ability to demonstrate management of a large task load under pressure is required. Desired criteria to be successful It is desirable to have previous exposure in Workforce Management or Dialler Administration practices The ability to manage multiple tasks with minimal supervision and superb accuracy The ability to participate in an on-call support roster as required The ability to perform a dynamic and every changing work environment Willingness to work on a rotating roster Be eligible to obtain an Australian Baseline security clearance is desired What we give back We offer our employees a first class working environment where job satisfaction, learning and development and career advancement opportunities are a top priority. Some of our corporate benefits include corporate health care benefits, discounted gym memberships and quarterly reward recognition nights. If you are looking for an opportunity to develop a career and learn new skills with an industry leader, this is the role for you Please Note You must be a Permanent Resident or Citizen of Australia to be considered for this role.

    location Brisbane QLD 4006, Australia


  • Appointment Setter

    About the Company Based in Molendinar we have a unique therapeutic model that has and continues to change peoples lives every single day. We are a family owned company that has been growing for over 15 years and we are currently seeking appointment setters to join our expanding outbound team. Desirable applicants Be outgoing, motivated and have a can do attitude Be a team player Previous appointment setting experience is preferred Intermediate computer skills Motivation to achieve results Whats we can offer you? Achievable OTE 50,000 - 80,000+. Weekly and Monthly bonuses. Daily cash incentives. Ongoing training and support. Opportunity for personal development and growth within the company. This is a really positive and enthusiastic environment to work in, if this sounds like the position for you APPLY NOW.

    location Gold Coast QLD 4214, Australia


  • Internal Sales Trainee - Perth

    Malcolm Thompson Pumps (MTP) is an Australia wide pump company dedicated to pump sales, service and repairs and pump package design since 1967. Our Perth Operations has both Sales, Service manufacturing facilities servicing Mining, Commercial, Industrial and Domestic pumping systems for our clients across WA Australia We currently have an opportunity for a self-motivated, energetic, customer focused team player to join our team located in Perth Airport Precinct to provide sales support to our customers as an Internal Sales Trainee. This is an entry level role offered with the intention of providing the successful candidate with an opportunity to learn the technical and commercial skills required to build a successful career in pump sales within MTP. Assisted by an experienced team and working with our client base your duties will include but not be limited to Data entry General Administration Handling inbound outbound phone calls Progressing towards Sales of Pump Parts and System Components Selection of pumps for various applications Preparation of quotes for Customers You will have the following attributes A willingness to learn and develop a career in the pumping industry Excellent interpersonal and communication skills Computer literate Be willing to take on a variety of tasks Possess a friendly can do attitude Have the ability to take direction and work part of a team This role will offer a salary package commensurate with the experience of the successful candidate. In-house training over a broad range of administrative, technical and commercial disciplines will be provided. If you would like to have a career in an industry that is essential to utilities manufacturing and mining and have the above attributes, please click on the ˜Apply Now™ button and attach your resume.

    location Perth WA 6105, Australia


  • Customer Service Team Leader

    About Us Harness Racing Victoria (HRV) is a statutory body whose role is to oversee all harness racing activity in Victoria. We are committed to developing a vibrant and sustainable harness racing industry which promotes participation, integrity and racing excellence and grow returns to all our stakeholders. We run approximately 450 race meetings per year at 28 tracks throughout Victoria. The Opportunity HRV has a new and exciting opportunity within the Flemington Head Office as the Customer Service Team Leader reporting into the General Manager of Finance. The position is a new role and will ensure that HRV delivers a high quality level of customer service to customersparticipants of the Victorian harness racing industry. The Customer Service Team Leader will be responsible to manage and lead the HRVs customer service function across a diverse range of customerparticipant touch points such as registrations, futurities, licencing and payments. Key Responsibilities Lead, develop and motivate the customer service team to meet their full potential and to deliver high quality service to customers and industry participants. Achieve customer service objectives and recommend strategic plans and reviews. Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service. Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices. Promote teamwork, personal presentation and image and ensure cross training across all members in the team. About You Essential Skills and Experience Tertiary level qualifications in business administration or related discipline Demonstrated relevant experience, 3+ years, leading and developing a customer service focused team Ability to build relationships, provide guidance and assistance and communicate effectively with Stakeholders and Demonstrated computer skills and literacy. Benefits Career development and training Be part of a dedicated and supportive work environment Challenging and varied role Onsite parking gym The successful applicant will be required to satisfactorily complete background screening checks. For a confidential discussion please call HRV on 03 8378 0200. Applications close Sunday, 23rd December 2018 No agencies please.

    location Flemington Drive, Flemington VIC 3031, Australia


  • Inbound Sales Consultant - Brisbane CBD

    Who are BUPA? Quite simply, we are extraordinary. BUPA are a world leading health care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries Our purpose is to help people live longer, healthier and happier lives. Were making a difference in health care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way) and Bupa Medical Visa Services. As well as personalised care at over 71 Bupa Aged Care Homes. At BUPA, our people are transforming and making a difference in the world of health care. Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first. The role The position is located at our Brisbane State Office, just minutes from Public Transport and in the heart of the bustling CBD. This highly sought after position is commencing on the fixed start date of Friday 9th November. Based in our Health Insurance Sales Team, the main objective of the role is to drive BUPA™s presence in the local market. Through predominantly inbound some proactive outbound calls and e-mail contact, you will educate new customers on their Health Insurance options, by performing a thorough needs analysis and ensuring a positive and memorable experience, whilst also using your selling skills to achieve your individual and team targets. We will provide you with all the tools you need to succeed, starting with a 3-week training academy. We offer our team ongoing training and development so you can truly be your best and provide world class service to our customers. At BUPA, we believe in healthy living, and you™ll experience our worklife balance firsthand in this Monday to Friday role. This is a full-time opportunity, 38 hours per week across a rotating roster (8am to 8pm). With rosters done 4 weeks in advance, you can always plan ahead Your background You will be proactive, passionate and driven to achieve in a positive environment. Sales and exceptional Customer Service come naturally. Having met KPI™s and targets in the past, you don™t shy away from a challenge. You understand that to be successful, you must build trust quickly, listen deeply, and determine a customer™s true needs. As a result, you are a pro at tailoring each solution to fit each unique individual. You will have The ability to commence in the role on Friday 4th January Previous experience in a customer centric, sales focused role, ideally within a contact centre or retail sales environment. Proven ability working towards and achieving revenue quality focused KPIsTargets. Strong personal motivation and resilience. A target motivated mindset, enjoying the reward that comes with achieving them. Experience in effectively dealing with customers, providing a needs analysis, handling objections and closing. A thirst for continued learning and development. Excellent communication skills with an emphasis on listening to understand, empathising, influencing and negotiating. Above all, a genuine desire to work in a high performing sales team The perks In addition to a fortnightly base salary, we offer a monthly uncapped incentive (commission) scheme and a quality quarterly bonus. We also offer outstanding benefits which include a 40 subsidy on a range of our health insurance products, as well as discounts on our travel, car, home, contents, pet insurance products and more. We are proud to share with our employees our ˜People First™ wellness program “ SMILE. With access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, sleep and general wellbeing, you will feel happier healthier for working at BUPA BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities. Find out more by visiting www.bupa.com.au Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. To be considered, please click APPLY NOW.

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Customer Retention Consultant

    Who are we? We are a world leading Health Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care. At Bupa our people are transforming and making a difference in the world of health care. About the opportunity This is a permanent, full time opportunity for a proactive, energetic and results-driven individual, located in our Brisbane CBD Contact Centre. As a Retention Consultant, you will be responsible for reducing discontinuance through providing world standard sales and service that explores the customer™s needs and exceeds the customer™s expectations. You will spend time with the customer, handling objections and recommend appropriate products or solutions. In addition, you will conduct both inbound and outbound telephone contact, including positive and pro-active member contact during significant membership periods. We will provide you with all the tools you need to succeed, starting with a 3-week training academy. We offer our team ongoing training and development so you can truly be your best and provide world class service to our customers. At BUPA, we believe in healthy living, and you™ll experience our worklife balance firsthand in this Monday to Friday role. This is a full-time opportunity, 38 hours per week across a rotating roster (8am to 8pm). With rosters done 4 weeks in advance, you can always plan ahead You will behave- The ability to commence in the role on Friday 4th January Previous experience in a salesretention elated role Proven track record to achieve set targets with consistent results Demonstrated experience in effectively dealing with customers, including handling objections and complaints Well-developed PC and keyboard skills Excellent communication skills with an emphasis on listening, negotiating and influencing The ability to contribute as a member of a high performing team The ability to work productively in a sometimes-high pressure environment Join us Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities. Bupa has everything “ growth, passion, results and a caring supportive culture that surround a burning ambition and purpose that is the best in the world. Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. Find the purpose in your career APPLY NOW for a fresh new start in 2019

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Customer Retention Consultant - Health Insurance

    Who are BUPA? Quite simply, we are extraordinary. BUPA are a world leading health care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries Our purpose is to help people live longer, healthier and happier lives. Were making a difference in health care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way) and Bupa Medical Visa Services. As well as personalised care at over 71 Bupa Aged Care Homes. At BUPA, our people are transforming and making a difference in the world of health care. Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first. The role Based in our Customer Retention team, this position is responsible for undertaking activities to further enhance our customer value proposition, in addition to discussing varied options for members wishing to cease their membership. Through predominantly inbound some proactive outbound calls and e-mail contact, you will ensure every customer has a positive experience, whilst minimising the risk of business discontinuance and reselling the value benefits of cover to re-engage policy holders. This position would best suit someone with Contact Centre Sales or Retention experience, with a flair for building relationships, problem solving and high levels of drive and determination, who wants to work in a rewarding and fast paced environment. We will provide you with all the tools you need to succeed, starting with a 3-week training academy. We offer our team ongoing training and development so you can truly be your best and provide world class service to our customers. At BUPA, we believe in healthy living, and you™ll experience our worklife balance firsthand in this Monday to Friday role. This is a full-time opportunity, 38 hours per week across a rotating roster with start and finish times between 8am “ 8pm. With rosters done 4 weeks in advance, you can always plan ahead Your background You will be proactive, passionate, and driven to achieve in a positive environment. Negotiation comes naturally and you genuinely enjoy tailoring unique solutions. Having met KPI™s and targets in the past, you never shy away from a challenge and are resilient by nature. You understand that in order to be successful, you must build trust quickly, listen deeply, and determine a customer™s true needs. You will have The ability to commence in the role on Friday 4th January 2019 Previous experience in a retention, collections or sales focused role, ideally within a contact centre environment. Strong personal resilience and a positive attitude. Proven ability working towards and achieving revenue quality focused KPIsTargets. A target motivated mindset, enjoying the reward that comes with achieving them. Experience in effectively dealing with dissatisfied customers, providing a needs analysis, handling objections and negotiating. Excellent communication skills, with an emphasis on listening to understand, empathising, influencing. A thirst for continued learning and development. Above all, a genuine desire to work in a high performing team The perks In addition to a fortnightly base salary, we offer a monthly uncapped incentive (commission) scheme and a quality quarterly bonus. We also offer outstanding benefits which include a 40 subsidy on a range of our health insurance products, as well as discounts on our travel, car, home, contents, pet insurance products and more. We are proud to share with our employees our ˜People First™ wellness program “ SMILE. With access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, sleep and general wellbeing, you will feel happier healthier for working at BUPA BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities. Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. Find out more by visiting www.bupa.com.au To be considered, please click APPLY NOW.

    location Melbourne VIC 3000, Australia


  • Contact Centre Team Leader

    HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands. Are you passionate about creating a seamless customer experience? Are you committed to continually delivering great ways to help your team succeed? As a Customer Service Team Lead you will be responsible for guiding Customer Service Representatives (CSR) ensuring that they execute their tasks with high efficiency and quality. You will report on feedback received from all associated with our business including but not limited to customer and site users complaints, comments andor compliments. You will also take part in focus groups and workshops to put forward any ideas and suggestions related to our business and subsequently assist with the implementation of improvement changes. What you™ll do Act as an information source for agents™ questions pertaining to process, policy and work schedules whilst reviewing, organising and delegating daily tasks for team Closely coordinate with other Leads and Management pertaining to support service levels and customer experience and take appropriate actions to correct when needed. Work in queues a minimum of 25 of work day to maintain subject matter expertise and support service level goals. Compilesend daily status and other required reports as directed by manager Advocate for customer needs by suggesting customer experience improvements Act as an information source for agents™ questions pertaining to process, policy and work schedules. Review, organize and delegate daily tasks for team Carry out performance measurement (Quality Audits), monitoring, and evaluation of all agents and operators to improve the efficiency. Provide feedback to CSRs in 11 once per month. Resolve escalated customer complaints and questions within required timeframe assist team with de-escalation of calls in real time as needed Communicate solutions, successes, and opportunities to the Manager of customer support. Coordinate and participate in the delivery of training Proactively communicate with CS Manager regarding work flow, staffing issuesperformance, and customer experience items Ensure that the team are meeting their KPI™s including customer satisfaction scores (80 or higher), quality audits (90 or higher), and e-mail SLA targets. Inspire and motivate agents lead by example Encourage good team morale Special projects as designated by management Who you are 2+ years Customer Service experience. Minimum of 1 year of Team LeadCoach. Must have attention to detail and ability to interpret management information making sound recommendations from analysis. Industry advantages travel websites, online advertising or B2C websites High standards of computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) is required. (Intermediate level). Communication and listening skills strong verbal and written communication skills are a must. Exemplary communications and leadership skills, ability to inspire and support people. Demonstrated time management and organizational skills. Good people and interpersonal skills to build effective relationships with all level of professions. Ability to plan and prioritize work whilst remaining calm under tight pressure. Ability to conduct appropriate performance management coaching. Good decision-making, IT, and cross departmental (internal) communication skills. Why join us Expedia Group recognizes our success is dependent on the success of our people. We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make peoples lives better “ that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Our family of travel brands includes Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com„, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Outbound Specialist - FX

    The Outbound Specialist - FX role is responsible for creating awareness to our member base who would receive a benefit from utilising Qudos banks foreign exchange services. It will also consist of actioning and processing FX requests from members, to ensure all exception reports are actioned as required and all incoming emails relating to Foreign Exchange are addressed. In addition, this role is also responsible for international processing and contributing to Foreign exchange non-interest revenue key performance indicators. Responsibilities In this role your primary responsibilities include the following Complete outbound calls to members for FX needs and meet expected conversion rates Inform Qudos Bank members about FX services and benefits Process international outward and inward Telegraphic Transfers via online payments Process local transfers via Westpac Corporate online Achieve set KPIs Process requests for overseas drafts via online payments Follow up with business partner in regards to any errors andor missing payments Monitor and respond to secure emails via the FX Inbox Manage customer enquiries received via all channels of the business Deal with and Resolve customer complaints in a timely manner Successful candidate Experience in financial services sector dealing with member needs preferable FX experience highly regarded Excellent telephone manner Outbound experience highly regarded Proficient in constructing business appropriate emails Solid understanding of mathematical concepts The successful candidate will be joining a growing and reputable organisation in our head office in Mascot. They will enjoy a competitive remuneration package, health and wellbeing initiates and discounted banking products. Does this sound like the perfect opportunity for you? To apply click on the apply now button. Qudos Bank are also committed to the principles and promotion of equal opportunity and strive to recruit the best available person regardless of their age, gender, religion, marital status, nationality, sexual orientation or disability.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Experience Senior Manager (7 month FTC)

    About HomeAway HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands. We are looking for an experienced Senior Manager Customer Operations with the right blend of leadership and deep operational skills to lead our internal and outsourced customer operations team for HomeAway Australia and New Zealand and support the development of the long-term customer care vision of the business for a 7 month fixed term contract. You will enjoy working across multiple disciplines with senior global leadership teams operational excellence, leadership, regionalisation, contact centre footprint strategies, channel optimisation. What you™ll do Responsible for overall quality, performance and customer experience of our internal operations and offshore contact centres for ANZ. Monitor and analyze key metrics and reporting to make sure defined productivity and customer satisfaction service levels are met. Lead employee development through clear goal setting, training plans, regular coaching and performance reviews. Inspire team members toward a culture of customer centricity and continuous improvement Supervise and provide assistance by answering questions, giving feedback and providing guidance on team issues with demonstrated subject matter expertise. Be accountable for demand forecasting, capacity planning and agent scheduling processes to meet service-level targets. Advocate for process and policy changes that optimise the user experience and innovate toward simplicity and scalability. Ensure team members have the tools and training to deliver their jobs efficiently, advocate for product enhancements and provide business requirements when changes are needed. Drive performance improvement and cost containment through identification and reduction of call drivers, detractor drivers, incidents and complaints. Handle customer escalations effectively. Represent Customer Experience department on multiple cross-functional product and project teams (lead department efforts on select new product launches etc.) Weekly, monthly and quarterly business reporting Monitor and meet monthly operational expense targets Who you are Passionate about travel, customer experience and operational excellence 5 or more years™ managerial experience in a customer operations environment Consistent track record in the following areas customer focus, team building and mentoring, collaboration in a matrixed organisation, executive level presentations Energised by fast-paced change in a growing business Bachelors degree in business, operations, engineering or equivalent demonstrated work experience Experience with management of outsourced, offshore teams preferred Strong analytical, organisational and data-led decision making skills Excellent verbal and written communication skills Ability to inspire and work collaboratively with individuals of different cultures and levels of seniority in a global and virtual environment Proven success adjusting operations to business changes Understands the why behind customer needs and can clearly articulate it to others Willingness to work flexible schedules as needed Able to work effectively under pressure Note that some travel may be required (approximately 2-3 trips to Auckland) Why join us Expedia Group recognizes our success is dependent on the success of our people. We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make peoples lives better “ that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Our family of travel brands includes Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com„, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Consultant - Furniture Online (Full Time) - Clayton VIC

    Are you a Sales Professional who wants to earn base salary of 45,000 with 70,000+ OTE? Do you have proven sales success? Do you love making customers happy? Are you e-commerceonline-retail savvy? If you answered yes to all of the above, then wed love to talk to you. Plush is fast becoming Australias leading sofa retailer and we are looking for motivated Online Sales Professionals to join the e-Commerce team. Plush proudly offers a wide range of hand crafted sofas that deliver incredible comfort, are built to last and backed by Australias best 10 Year Peace of Mind Warranty. Importantly, Plush Sales Professionals offer a premium level of sales and customer service that drives recommendations and repeat business. The successful applicant will · Be results driven with a proven record of exceeding sales targets · Have knowledge of selling techniques and merchandising products online · Be customer obsessed and have strong focus on customer needs · Be online retail, e-commerce online chat savvy · Understand e-commerce website product catalogue, orders processing, sales support enquiries management · Familiarity with furniture terminology and competitor marketplace knowledge · Have excellent grammar and exceptional written and verbal communication skills · Desirable if you understand e-commerce order processing, helpdesk ticket system, live chat, CRM, social media, internet email marketing What we can offer the successful applicant · Uncapped commission programs and incentives · Incredibly comfortable sofas that (almost) sell themselves · An industry leading 10yr warranty to enhance your customer service and selling confidence · Rewarding career progression opportunities This role is full time including regular evening and weekend work, based in an office. If you are a truly motivated sales professional looking for an opportunity to make your mark in high value retail, then you will love Plush. If you have experience in high-end retail you will be favourably considered. We pay the best to get the best....... Is that you?

    location Victoria Ave, Springvale VIC 3171, Australia


  • Appointment Setter

    We have a database full of customers ready to call. Please send your resume today. Full Time Appointment Setter is required to start asap....

    location Newcastle NSW 2290, Australia


  • Customer Engagement

    Minimum P1 drivers licence and own transport. This is a fantastic opportunity to obtain on the job experience whilst completing a Certificate III in Customer...

    location Huntingwood NSW 2148, Australia


  • Outbound Sales Consultant - Ray White Concierge

    Outbound Insurance Sales Welcome calls Full Time - Multiple Positions available 45,000 initial base salary with opportunity to increase with new skills learned + un-capped commission Fully Paid Training Monday to Friday no weekends or nights As part of the Ray White Real Estate Group, Ray White Concierge is a fast paced and progressive organisation working with clients from all over Australia In the role of outbound sales specialist you will be making phone calls to warm leads, welcoming clients who have purchased homes through the Ray White Group nationally and assisting them with moving services and products. To be successful in this role you must be able to demonstrate a high level of outbound sales techniques to ensure high performance sales targets are achieved. In addition we require the following skills The ability to stay motivated in a high volume outbound call centre environment The ability to use scripting to ensure a positive outcome Adhering to tight deadlines and schedules Strong customer service skills Reliability Computer and typing literacy at an intermediate level We do not require you to have specific sales or phone experience just the drive, commitment and motivation to work in a sales environment and the ability to learn. In this role you will become a part of a dynamic and vibrant team who are highly motivated to achieve outstanding sales results in a competitive environment. You will also have the opportunity to further develop your professional communication skills and your experience in a corporate environment. Our office is located in Spring Hill, Brisbane. If you believe you can demonstrate the required skills to succeed in this environment please email a brief cover letter with a copy of your resume to conciergeraywhite.com Successful applicants will commence in early January 2019. Ray White Concierge 1300 729 944 Email conciergeraywhite.com Please click the Apply Now button below.

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Internal Sales - Steel Industry

    Surdex Steel is a dynamic leader in the steel industry, offering a comprehensive steel distribution service throughout Victoria. As a proud member of the Southern Steel Group, we have the capability to handle all steel requirements, no matter how big or small. We currently have a great opportunity for an enthusiastic Internal Sales Person to join our friendly team in Dandenong. Reporting to the Sales Manager and working closely with our Sales team, the successful applicant will be responsible for handling general sales and customer enquiries preparing, submitting quotes and sales orders that range from set pricing sales to complex market driven projects and completing general administration duties. Applicants must have the following Previous customer servicesales experience, preferably in the steel industry Excellent communication skills both verbal and written coupled with good computer skills Exceptional customer service skills and a good telephone manner Proactive approach to problem solving A strong work ethic and a desire to go the extra step Ability to read engineering drawings and knowledge of structural steel, is desired. To succeed in this role, you must have a bubbly personality and someone who can build relationships very easily someone who thrives in a sales environment with a focus and desire to achieve and met all customer and company expectations. This is an exciting opportunity to join a motivated sales team and make a career in the steel distribution industry. We are a leading player in the industry, offering competitive remuneration and excellent working conditions. If you have the drive and passion we are looking for, please apply now Note We promote a safe work culture therefore we have a process of reference checking pre-employment medicals which includes a drug screen.

    location Dunearn Rd, Dandenong North VIC 3175, Australia


  • Collections Officers - Melbourne CBD - Competitive Salary Package

    About Our Client Work for a successful Australian owned and operated Finance Organisation committed to providing outstanding customer service. Due to their rapid growth, an exciting opportunity is required for an experienced Collections officer. The company™s culture is fun, innovative, dynamic and high energy who recognises their employees. Job Description As the Collection Officer, the main responsibility is to provide the best solution to customers with overdue accounts. You will negotiate repayment terms through a deep understanding of each customers financial needs. Representing our client and liaising with valued customers who are behind in their accounts, will be an essential part of this role. A key component of this role will be providing exceptional customer service on personal loans over both phone and email. The Successful Applicant Experienced in a Customer service or Collections role Be a Strong Communicator and have excellent Negotiation skills Experienced managing high volume of accounts is helpful Ability to build strong relationships Be able to work autonomously or be part of a team WHATS ON OFFER Ongoing training, support and collaboration Opportunity for career advancement Work in a fun, exciting and high energy environment If you are confident to have the skills and experience outlined above and you enjoy the thrill of debt collection, then APPLY NOW How to Apply To apply online please click the Apply button below. For a confidential discussion about this role, please contact Susan Hanna on 1300 774 900 quoting reference number 5531.

    location Melbourne VIC 3000, Australia


  • Client Collections and Relationship Officer

    The Company At Fuji Xerox Australia, we believe our people set us apart. We are a company totally focused on the customer experience and it is our people who bring this vision to life by living our values and giving the best of themselves. Driven by innovation, Fuji Xerox Australia is transforming its business model, solutions and customer value proposition to align and deliver on the future business needs and requirements of Australian businesses. The Role We are currently have an opportunity for an energetic Collections Officer to join our diverse Client Services team based at North Ryde. You will be the central point of contact for the customer on all account and credit matters and be responsible for analyzing customer billings and resolving complex issues that will help you conduct outbound collections. You will also be responsible for Make outbound collection calls Implement collection program to manage account against targets Perform account maintenance activities, reconciling unmatched items, preparing cheque refunds and updating the system Manage debt for Tier 1 and 2 corporate clients Develop strategies to manage overdue payments and minimize debt exposure Conduct customer feedback reviews Educate customers on best practice procedures to ensure smooth and efficient billing process Identify process improvements The Person To be successful in this position, you will have Previous collections experience, be able to work in a busy role and meet KPIs Previously used an ERP system and have exposure dealing with large corporate clients Exceptional communication and interpersonal skills The ability to build strong relationship with internal and external customers Intermediate Excel skills Strong attention to detail and enjoy negotiating with clients and investigating their issues Be goal driven to achieve targets The ability to meet deadlines on a daily and weekly basis If you enjoy working in a fast paced environment, enjoy solving problems for customers and like a challenge, then this role will be perfect for you. We will provide you with training and development opportunities, a flexible and friendly work environment and we recognize and reward achievements. Our lovely new and modern offices are located close to the bus and train station.

    location Sydney NSW 2113, Australia


  • Medical Call Centre- UNI STUDENTS WANTED (casual position)

    Want to make some extra cash while studying? UNIVERSITY STUDENTS studying in health or marketing ENCOURAGED TO APPLY About us Underpinned by our passion for clinical excellence, and for providing the best possible outcomes for our clients, Attune is Australias largest privately owned Hearing Healthcare Company (www.attune.com.au). This is an opportunity to work with a genuine bunch of friendly people who promote a positive team environment. Located at our central corporate office, this position is close to shops and transport. So, whats involved? Be responsible for developing and maintaining relationships with external contractors and key stakeholders. Running the diary and ensuring the right appointment mix Recalling clients for their annual review. Maintain detailed records of all customer interactions. Resolve customer queries on the first occasion and manage expectations correctly. Inbound calling enquiries and bookings. Flexible hours catering to your university study schedule. About you University student studying in Health or Marketing preferred but not essential. No previous experience required, just willing to learn. Passionate about helping people. High attention to detail. Ability to multi-task and work to competing deadlines Ability to remain patient and friendly while talking with clients who have a hearing loss. Ability to work independently and in a team environment Ability to take ownership of difficult calls with customers in challenging and sensitive situations. Excellent communication skills “ both written and verbal. Experience working in a results achievement focus environment. Confident, bright and engaging personality with proven abilities to network Ability to work in a fast -paced environment We dont mind where you are or where you have come from, for us its about your DNA and your passion for our clients. You must be a self-starter and relish the challenge of juggling a number of tasks. If you think Attune might be right for you, let us know and lets have a proper conversation so you can make an informed decision before joining us or jumping ship. Attune operate under a strict anti-discrimination policy, equip all staff with fair working conditions, and recognize employee accomplishments by providing ongoing support and rewards. Application closes on Thursday, 3rd January 2019 To apply, please click on Apply or email bmanganoattune.com.au

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Workforce Planner

    About HCF HCF is Australias largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We™re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we™re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members. About the role This opportunity will see you effectively manage the operational intra-day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring operational benchmarks against targets. In addition, you will implement and support ongoing improvements to operational efficiency through the use of call centre technology, reporting and analysis. To be successful in this role you will display exceptional time management skills and be comfortable working to strict targets and deadlines. You will be a team player and will thrive working in a fast paced and dynamic environment. Specifically, your responsibilities will include Ensure the intra-day staffing management process takes into consideration unplanned leave and other staff requirements and make recommendations for resource allocations to meet business targets Real-time monitoring of call centre to ensure resources are in adherence and make recommendations for resource allocations to meet departmental targets Manage contacts from employees and team leaders relating to planned and unplanned absences, and assess requirement for backfilling or additional shifts Ensuring the smooth operation of schedules by adjusting schedules to accommodate breaks, staffs annual leave, training, off phone time, overtime, sick leave etc Conduct root-cause analysis to determine reasons for forecast variance, and recommend changes to recover intra-day performance Ensure the staffing rosters take into consideration Enterprise Agreement provisions, other employee conditions and entitlements Prepare and maintain all rosters on the automated rostering system Shift Track for both call centres Ensure compliance to all company and industry guidelines Set new staff up on call centre systems and liaise with MIS to ensure all logins are prepare in line with Service Level Agreements Participate in projects as required About you In order to be successful in this role you will need to bring the following skills, experience and attributes High degree of computer literacy “ Excel, Word, Outlook, Publisher, PowerPoint and Visio Ability to prepare and formulate Excel spreadsheets Strong analytical capabilities Highly discreet with excellent attention to detail Ability to negotiate and liaise at all levels Excellent written and verbal communication skills Ability to work under pressure with competing priorities Understanding of call centre practices, measures and targets Highly accurate with attention to detail Positive, reliable, punctual and motivated personality with a desire to make a difference Report and skill demonstration Demonstrate HCF values and code of conduct Please note, the successful candidate will be required to work from both our St Leonards and Parramatta Call Centre sites. Benefits culture Training development opportunities Discount of HCF Health Insurance Networking events Family Friends Day We believe in developing our people to assist in driving continuous improvement within the organization. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. Apply now to be considered HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal andor Torres Strait Islander are actively encouraged to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Sales

    Internal Sales Were passionate about nurturing careers. We support new innovation and thinking, and openly collaborate and share new ideas. Were healthy and active in our lives and wellbeing is encouraged at every level. Our people play an important role in the future of health and healthcare and we believe that working together, were stronger. About Us Ahm is committed to making health insurance more affordable and accessible for more Australians. With hundreds of thousands of members, we offer a simple range of hospital and flexible extras products. Based in Melbourne with a service centre located in Wollongong, ahm has been backed by Australia™s leading private health insurer Medibank Private Limited since 2009. The Opportunity As part of our sales team at ahm, you will have the overall responsibility of positively responding to sales enquiries and existing member cover queries in an efficient and effective manner. Located in the centre of Wollongong, you will work Monday to Friday. This is a full-time position however we are always happy to discuss part-time options. In this role, you will have the opportunity to Handle customer general pricing and product enquiries for health insurance Highlight features benefits, handle objections and provide advice to potential new member to effect a sale Retain existing members Evaluate current members cover and process members request Action outbound tasks such as lead follow up and quote follow ups. In order to be successful in this role, you will have A passion for working within a KPI driven sales environment Strong customer service and telephony skills The ability to quickly build rapport and convey empathy over the phone Experience working towards targetsKPI™s. What We Offer In return for your hard work we offer a great remuneration package and a range of fantastic benefits. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life. ahm is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. A Career at ahm adds up to more. More achievement. More progress. More passion and more innovation for health. For a career option that will suit you better, click to apply. Join our Outbound Retention team and help us deliver excellence in customer service in all dealings with our existing ahm members

    location West Wollongong NSW 2500, Australia


  • Outbound Sales Retention Consultant

    AHG is currently seeking an experienced Sales Retention Consultant to join our dynamic team at AHG™s Corporate Office in West Perth. Reporting to the Call Centre Manager you will be responsible for improving service retention by focusing on building important relationships between the dealership and its customers. It is the duty of the Sales Retention Consultant to remind customers when their vehicle is due for its service and encourage them to complete the service at the dealership. A strong focus on exceeding customer expectations will be integral to this. To be successful in this role you will need the following Passion for customer service and sales Confident and professional phone manner Previous sales experience including objection handling Excellent communication skills, both written and verbal Customer focused and dedicated to delivering great service Outgoing, bubbly and a Can-do positive attitude Computer literacy Excellent problem solving skills and attention to detail The ability to deal with repetition and keep motivated AHG in return offers successful applicants Opportunity to advance within AHG after 12 months The opportunity to earn uncapped commission in line with sales performance Great earning potential for strong performers Full training in a supportive team environment A performance driven environment A position in Australias largest automotive retail group A career in the automotive industry requires enthusiasm, ambition and a passion for success Here is why you should join Australia™s largest automotive retailer AHG is an ASX listed company starting from humble begins in 1952 to now being Australia™s largest automotive retailer with operations in Western Australia, New South Wales, Queensland and Victoria. With more than 180 Franchises across Australia and New Zealand you will have endless career opportunities for all types of roles. We offer our people extensive training and development opportunities with access to a range of employee benefits including discounted gym memberships, health insurance, vehicle purchasing and service discounts. If you think this role will help you achieve your career goals then look no further. Apply now AHG is an equal opportunity employer that values diversity in the workplace. Women are encouraged to apply

    location Curtin Stadium, Bentley WA 6102, Australia


  • Sales Advisor

    TVH is a market leader in the aftermarket distribution of spare parts and accessories for materials handling and industrial equipment globally and in Australia. We are currently recruiting for the exciting opportunity of Sales Advisor. Reporting to the Branch Manager, you will promote and sell a range of spare parts to the Industrial equipment industry and liaise with our technical department to find solutions for our customers. Other competencies include Mechanical aptitude Experience in phone and counter sales Confident computer skills Comfortable in working as a team player within the TVH sales department Customer and company focused Offer TVH commitment and reliability. Candidates should demonstrate good communication skills, be highly organised and results focused with a passion for customer service at the highest level. Previous mechanical andor Industrial experience would be advantageous but not mandatory. If you have a passion for delivering exceptional customer service please submit your cover letter and resume by clicking APPLY. Only shortlisted candidates will be contacted.

    location Perth WA 6106, Australia


  • Trainee Mortgage Broker

    About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our funky Circular Quay offices, with a vibrant and team-oriented work environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Engage with our customers by phone and generate telephone and face to face appointments for our national team of Home Loan Specialists Educate customers on our services and engaging them to either refinance, consolidate debts or purchase a new property Integrate our best-in-class sales training with your can do, will do attitude to assist in achieving consistent results Regularly contribute as an active team member. Skills and experience As a recent grad or newer entrant to the workforce, you will bring a strong desire to learn and build your career within the finance and tech industry. With a hardworking and driven attitude, you will be a self-motivated team player. With a client-centric view, you will be able to easily build rapport with your customers and be driven to provide the very best in service. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities.

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales/Customer Service Specialist - Pyrmont

    Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience and Contact Centre industry. As a partner with an innovative and renowned international organisation we require a compelling communicator who effortlessly blends strategy with execution, thrives in fast-paced environments, and finds a learning opportunity in every situation. Skills attributes required Strong customer service focus. Drive motivation to be successful. A consultative marketing approach “ the ability to communicate in a persuasive manner. Results driven a passion for Customer Service excellence. Excellent verbal written communication skills. Excellent time management skills attention to detail. Whats in for you? 27.55 + Super per hour + Incentives Amazing office based in Pyrmont. Fun and vibrant culture with free breakfast and snacks every day, cooked lunch once a week, happy hour on Fridays, bring your pet to work and lots more Driven Supportive management team who promote career development lots of opportunity for learning. Do not miss this exciting opportunity - Apply now with your resume in Word.

    location Archibald Ave, Waterloo NSW 2017, Australia


  • Client Services Team Leader

    About the role Skout Solutions, Broadspectrums recruitment division currently have an excellent opportunity available for a Client Services Team Leader. This role will see the successful candidate responsible for managing the corporate concierge team of 5 staff performing concierge services for employees in a large corporate office. Based in Market Street across Full time, Monday-Friday office hours, this role will start off on a temporary 6 month casual contract with the view to go permanent after this trial period. Responsibilities To provide a central point of communication for ASIC concierge services To lead the team of 5 Concierge staff Reviewing daily run sheets, management of meeting rooms for sites in which BRSP so not have an onsite presence. Ability to oversee varying workloads - identifying and managing peaks and troughs and Provide additional support for the Sydney staff during peak times as a Concierge to the building service reception, greeting visitors, organizing parking, administrating online meeting room bookings and other ad-hoc duties. Skills Experience required Experience in a concierge team leading or, clientcustomer service team leader position 2 years™ + experience in a similar role preferably managing a small team Ability to communicate well with contractors and other stakeholders. ASIC clearance or current police check is highly regarded but not essential Benefits This is a great opportunity to work in a high performing team and be part of the long term success of a new and exciting contract. If you meet the requirements above, please apply now.

    location NSW 2000, Sydney NSW 2000, Australia


  • Outbound Sales - Google Premier Partner

    SponsoredLinX is a multi-award winning Premier Google Partner. We are recognised as one of Australias leading Digital Marketing Agencies. We want to bring on board the best of the best to join our astonishing team. Our Sales Consultants will work with a professional, successful and career obsessed team, hungry for continuous success. If youre successful, this opportunity will see you working with the most recognised brands in the world Google Facebook The right person An enthusiastic and fun go-getter Strong sales background Well-spoken phone manner talking to business owners The confidence to handle objections Willing to go over and beyond to learn a new product and sales skills+ Able to bounce back from rejection Outbound telesales experience preferred Whats in it for you? Permanent, full time position Salary + Super + Bonuses Paid Weekly Uncapped commission structure Business hours - Monday to Friday Well structured training program Ongoing support and coaching Work at a Top 100 Australian Cool Company Fun, inclusive and friendly culture including Table Tennis, Pool Table, Foosball Monthly awards and social events Dress up days and crazy office antics This is an exciting opportunity to join the digital marketing revolution. Dont miss this fantastic opportunity, click Apply Now to be considered and talk to one of the Talent Acquisition team. All successful candidates will be subject to background checks and will be required to complete a National Police History Check prior to commencement

    location Brisbane QLD 4006, Australia


  • Contact Centre Manager

    Owning the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and existing...

    location NSW 2000, Sydney NSW 2000, Australia


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