Recruitment Agencies Frequently Asked Questions (FAQs)
Customer Service - Call Centre - Contact Center
The most common frequently asked questions (FAQs) asked by candidates and recruiters can be found on this page.
- Job Seekers FAQ
- Recruitment Agencies Services
- Temping Agency Services
- Current Contractors or Temp Employees FAQ
If your questions are not covered here or they are more specific, please do not hesitate to call Staffing on (03) 9246 0433. Our specialist recruitment team will be glad to provide you with the right answer!
What will Staffing do for me?
In simple terms, we work on behalf of thousands of employers throughout Australia to attract suitably qualified candidates for their temporary and permanent vacancies. Staffing will match your skill set, work experience and career aspirations against our clients’ recruiting needs. If you are the best fit then you may be shortlisted and invited for either a preliminary interview with Staffing, an interview directly with the our employer client or both before an offer of employment is made to the successful candidate.
As a candidate, do I have to pay for the services of a recruitment company?
No the service is FREE! Almost all recruitment agencies are paid by either hirers or on some occasions the government to help unemployed candidates find work. Employment Agencies such as Staffing benefit that you register for work with them, as it makes it much easier to source fantastic talent on behalf of their clients who pay them for their service. Registering with staffing agencies is FREE and even if you are offered a role it is the clients of the staffing agency who pays a fee for their services.
What should I expect from a staffing agency if I am short-listed for a role?
The recruitment starts with the submission of your resume. From there you can expect from a recruitment consultant if your skills and experience best match with a vacancy being recruited for. If you aren’t judged to be the most suitable candidate your resume will be retained in their candidate talent database to be matched with future employment opportunities. The Recruiter will then strive to meet you before presenting your application to their client. Through the client’s interview process you’ll be supported by the recruitment company with meeting preparation, continued communication, constructive feedback and salary negotiation advice.
Why register with Staffing?
With Staffing you will be partnering with a customer service specialist. We understand the employment market and specific needs of our clients. When you register with Staffing you gain access to FREE CareerController tools to assist you manage your career. You will not only become a candidate for more than 15,000 jobs advertised on Staffing every year, but also be matched with and be able to apply for millions of jobs sourced via our affiliate network.
The easiest way to register with Staffing is to clicking Find Work. You can also apply for jobs that we list on our website. Make sure you have updated your resume before starting the register for work process.
Can I just email my resume directly to recruitment agencies?
Most larger recruitment agencies use sophisticated databases to search for an identify candidates that match the needs of organisations. You need to register on staff agency websites in order for your resume to be uploaded into their talent database. Applying for jobs on jobs board such as Seek or Indeed does not necessarily mean you have been registered on their database so it is often worthwhile both applying directly for roles and also registering on a staffing agency website. For Staffing you should complete your personal details and upload your resume here Find Work Of course, you may be asked by employment agencies on occasions to email your resume directly. Sometimes this is because they want your resume in a MS Word (or similar editable) format so that they can remove your contact details from your resume in order to forward it to employers.
What is the difference between a recruitment agency and employment agency?
The distinction between recruitment agencies and employment agencies was historically based on recruitment agencies only offering recruiting services where they would source candidates on behalf of companies who would then employ the candidates directly. In turn, employment agencies would offer temporary staff or contract staffing services where they would employ the candidate and then on-hire (or on-sell) the candidate to employers, charging a margin on top of the salary and direct employment costs. Most recruiters operate both services so the distinction is no longer as relevant as it may have been in the past.
Why should I work with a recruitment agency?
Working with recruitment agencies is just one of many ways of maximizing your chances of securing a new role. Staffing Agencies often act as the ‘middle-man’ identifying and connecting you with the hiring needs of hirers. Around 20% - 50% of jobs are advertised by staff agencies so it is likely you will apply for a job advertised by staffing agencies on behalf of their clients. You should also register on multiple staff agency websites by uploading your resume as staffing agencies will usually search their own database for candidates before advertising roles, whether they be permanent, temp or contract positions.
What happens after you have applied for a job through a recruitment company?
Recruitment consultants typically manage multiple jobs at once. Candidates resumes are reviewed and short-listed, selected candidates are interviewed by the recruiter and those candidates whom the recruiter believes are suitable for the role will then have their resumes forwarded on to the clients. If the client chooses to interview the candidate this will then be arranged via the recruitment consultant. Often there is testing and assessments, plus sometimes multiple rounds of interviews, before reference checking is conducted by the employment agency prior to an offer of employment being presented to the successful candidate. This process can sometime occur quickly, however on average takes between 3 - 6 weeks to take place. It is not usually after a candidate has accepted a role, and in some cases actually starts working, that employment agencies will then notify other applicants that they were unsuccessful in their application. Often no notifications are made, with all applicants made aware at the outset of the process that only successful applicants will be contacted by the recruitment agency. Don’t despair as you can always call recruitment agencies to ask them about the status of your application and your resume is also usually kept on file in case another role that better suits your skills and background becomes available. You may also be added to a mailing list where you will receive notification about future roles that you can apply for.
What happens when I contact a staffing agency?
Normally you will be asked about your enterprise, your organisation's problems and your contact details. Role specific questions will also be asked regarding the preferred start date of the role, salary range, skills and experience requirements, working hours, interview preferences and the location. Usually the placement fee will be confirmed or hourly rate quoted on the phone for you to make a decision. This will also be confirmed via email along with a copy of the recruitment company terms of business (TOB) outlining the conditions of their services. There is no obligation to use their services at this stage, whereby the onus is on the staff agency to source fantastic candidates that meet your recruitment needs in order for them to be paid. Based upon your agreement to proceed with hiring a candidate or hiring temp staff, you we will be allocate the Staffing Consultant who will become your point of contact thereafter. If you have multiple roles, a primary Staffing Consultant will be appointed by Staffing who will liaise with other specialist consultants within the staffing agency. Call Staffing today on (03) 9246 0433 to outline your organisation's needs and find out more about how our services can assist you.
What services do a employment agency offer?
Recruitment Agencies typically offer a large range of services to their clients, including:
- Executive Search or Headhunting – Executive search services involve the payment of a retainer and success-based placement fee for identifying and recruiting highly qualified candidates for senior-level and executive roles often from a particular industry.
- Permanent Recruitment – Recruitment Agencies offer permanent recruitment services where they pre-screen candidates based on your particular skill, experience and background staffing requirements, who if successful in their interview, will be employed directly by the client. Fees for such service for Staffing are 10% of the agreed annual salary package which comes with a 3-month replacement guarantee.
- Fixed Term Recruitment – Recruitment Companies offer fixed term recruitment services where we will pre-screen and supply suitable candidates who will become your employee for a fixed period of time. Staffing fees are based on 10% of the first year’s remuneration package which is applied pro-rata for the contract period up to a maximum of 12 months, with a minimum placement fee of $4,000 payable.
- Contract Staff – Recruitment Agencies provide contract recruitment services where they will supply pre-screened candidates who are registered as independent contractors and usually engaged on a day rate. Staff Agency fees are based upon a percentage of the day rate that varies according to the period of the contract and agreed day rate.
- Temp Staff – Employers with temporary staff needs enter into an agreement with a temp agency to fill jobs with appropriately talented staff. A temping agency, also known as a temp staffing and recruitment agency or temporary staff agency, finds and retains capable worker to send out on short or long-term assignments.
- Preferred Supplier Agreement (PSA) Recruitment Services – Employment Services are provided to a organisation on a pre-agreed fee schedule based on a the recruitment agency receiving a large volume of work on an exclusive or semi-exclusive basis.
We have a PSA or PSL in operation. How can I use Staffing?
Over the years we have worked with many operations where a Preferred Supplier List (PSL) or Preferred Supplier Agreement (PSA) is in place for employment services which does not include Staffing. Typically Staffing is approached by hirers who are struggling to find suitable candidates through their normal recruiting partners. In this situation we always suggest that authority is first sort to work with Staffing. This may require us speaking to your commercial team so that agreement can be reached on commercial terms. We are happy to work with you to justify why Staffing should be engaged as your recruitment partner, whether it is on a one-off role or as an ongoing PSL or PSA hiring partner. Whatever the scenario, if you need the best candidates give Staffing a call on (03) 9246 0433 so we can discuss your organisation's problems.
Do you recruitment companies offer replacement guarantees if things don’t work out?
Absolutely! We do expect candidates we have sourced to be very well matched to the roles. Staffing does however guarantee to provide you with an alternative candidate for the same position if the original candidate departs or is dismissed within 3 months. In our experience 3 months provides plenty of time for a candidate to settle nicely into the role. In our experience it’s unusual for carefully recruited and well matched candidate to leave a position. Perhaps our clients’ high retention rate is because we spend so much time carefully matching candidate achievements, aspirations, skills, motivation and experience to your needs in order to source you the perfect candidate.
How does Staffing source the best customer service candidates?
After more than 12 years, Staffing has earned an Australian wide reputation from candidates for supporting their careers and matching them with roles from some of the largest, and also smallest, employers. With between 200 and 400 new registrations on our CustomerService.net.au website every week, Staffing has a talent database of more 127,000 candidates looking to maximise their career success. Candidates are given FREE access to CareerController where they can manage job applications, see roles that match their requirements and update their profile with the latest skills, achievements and experience. We also have access to an affiliate network and jobs boards that provides us with access to millions of capable call centre, contact center or customer service candidates, whether your business requires full-time, staffing agencies or recruitment agencies staffing services. Call us on (03) 9246 0433 to discuss your organisation's needs to discover why Staffing has a reputation for service excellence as one of the top 5 employment agencies in Australia.
How is Staffing different to other staff agencies?
We are consistently ranked in the top 6 staffing agencies in Australia for our service excellence, experience and talent matching capability. Feedback from regular surveys of our clients and candidates is that our consistant delivery of service excellence stems from our focus on:
- Apply smarter staffing solutions that optimise employer and jobseekers outcomes
- Exceed customer expectations and add value at every interaction
- Quality, service and value will not be compromised
- Services expectations will be communicated, mutually agreed and continuously surpassed
- Innovation - I will embrace continuous learning. I will strive to continuously think outside the square.
- Excellence - I will strive to surpass the expectations of my colleagues and customers.
- Respect - I will treat all people with dignity and respect.
- Passion - I will aim to impact my passion onto my colleagues and clients.li>
- Teamwork - I will aim to build team work through sharing knowledge, valuing the insights of others and building on others ideas.
- Commitment - I will continuously demonstrate my commitment to myself, the company and the wider community to be the best I can be.
Contact Staffing on (03) 9246 0433 to speak to a Consultant about your business' hiring needs.
What sectors or industries do recruitment agencies operate in?
Each year recruitment companies place hundreds of thousands of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:
- Accountancy & Finance
- Banking & Financial institutions
- Digital Technology
- Executive Search
- Office Support
- Oil & Gas
- Supply Chain & Logistics
No matter what service you are seeking, give Staffing a call on (03) 9246 0433 so we can discuss your organisation's problems.
How long does it take to hire a temp?
Typically for temp roles the notice period from hirers to a temping agency would typically 3 to 8 days. For some roles such as reception, nursing, laborers and teachers where a staff member is sick, organisations will often call a temporary staff agency on the day that they require someone. For contract and more senior role typically employers would provide 14 to 30 days' notice in order to secure sufficiently skilled and experienced staff.
How much money does a temp staffing and recruitment agency take?
The margin varies according to the temp pay rate and also the length and type of assignment. Often the client is aware of the margin and understands the premium they are paying for the employment agency service. For example, if a temp worker may be paid $30 per hour, the client for which they are working may actually be paying $40 per hour to the temp agency for their temporary staff services. Of the $10 differece, around 30% to 50% is likely to be attributed to direct employment costs (e.g. superannuation, payroll taxes and Workcover insurance) leaving around $5 per hour margin for the temporary staff agency.
Do recruitment employees get paid holidays?
No. You are casually employed by Staffing and receive a loading on your salary. You are not entitled to annual leave, sick leave or payment for public holidays.
How long does a temporary job last?
Short-term temp positions might last 1 day or up to 2 weeks. When the role continues longer than about 6 weeks, a temp agency would typically consider the role long term with an increased chance that it may lead to the candidate being offered a permanent role with the client (temp-to-perm).
What is temp to perm?
‘Temp-to-perm’ is an industry terms for recruitment assignments that start as temporary, but could lead to being permanently employment by our client. We often offer this type of role. A company will us to find a candidate to fill a role temporarily, with an eye to possibly making them permanent if they are suitable. Often your salary expectations would be communicated to the client by your Staffing Consultant at the outset of the assignment. There is never any guarantee that that a recruitment role will go temp-to-perm and as a temp you are not obliged to accept a direct employment offer if one is made.
How does a temporary staff agency work?
Employers with temporary staff needs enter into an agreement with a temp agency to fill jobs with appropriately talented staff. A temping agency, also known as a temp staffing and recruitment agency or temporary staff agency, finds and retains capable worker to send out on short or long-term assignments.
Can temp work benefit my career?
Every temp assignment adds to your skills and demonstrates your ability to quickly adapt to new and varying working conditions and even industries. Ensure you regularly update your resume and online CareerController profile, including denoting that it was a ‘Contract’ role and listing your skills and achievements. If you excel as a temp you will also often find yourself being offered permanent roles by our clients. Often Staffing Consultant also find themselves as Referees to other employers and even agencies.
How do temping agencies make their money?
Temp Agency make their money in different ways. They take a percentage of the recruitment or contact salary. They also charge a placement fee to their clients of between 14% and 20% of the annual salary for any roles that go from temp-to-perm.