Customer Service Jobs In Australia

Now Displaying 32 of 141 Customer Service Jobs




  • Bilingual Technical Customer Support - Fluent English & Baha...

    Were looking for a customer service driven and technically minded Technical Customer Support Analyst to provide Level 1 technical assistance and support to...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Chatswood

    Your daily duties would include. You will need high accuracy and speed for data entry. Ability to multi task and manage workload. Medical Device Industry....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Provide pricing, availability and stock information. Work for a rewarding medical device business....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Answer phone calls from customers regarding breakdowns. Our client provides endoscopic imaging devices and solutions to the global medical community....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Centre Consultant

    Answering maintenance requests via phone, email and fax. Which is very close to The Train Station and Shopping Centre. An enthusiastic outlook....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Agent (4 PL Coordinator)

    Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative (CSR)

    General cleaning duties. Meet greet customers on the phone and in person. Customer Service responsibilities....

    location Bass Hill NSW 2197, Australia


  • Customer Service Representative

    You will work with physicians, healthcare care providers and patients. Developing relationships with key customers....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service - Customer Support - Beauty & Wellness Industry

    Start Date JUNE 24th Who is MINDBODY? MINDBODY is trusted by thousands of clients in over 80 countries to manage and grow their businesses. Named one of the top software companies in the US by Inc. magazine, MINDBODY helps businesses leverage technology to streamline operations and make their services more accessible to their clients. The MINDBODY mission is help people lead healthier, happier lives by connecting the world to fitness, beauty, and wellness What does this Customer Support role do at MINDBODY? Customer Support Provides post-sale technical support services to customers of our clients using our business management software produts in the beauty industry (hair salons, spas, make-up). This includes troubleshooting, problem resolution, and maintenance. Responds to customer questions regarding operation and troubleshooting. Advises customers on maintenance and configuration adjustments to improve product performance and customer satisfaction What are the core skills you will need to succeed? Bachelor™s degree or equivalent work experience Experience providing customer service in a beauty industry (hair salon, spa, etc) Familiarity using a ticketingCRM system, Service Cloud would be advantageous Effective troubleshooting and problem resolution skills with the ability to use active listening and questioning techniques to gain an understanding of customer needs Proven organisational and time management skills concentrating efforts to prioritise effective and efficient use of time Interact with colleagues and customers in a tactful and professional manner recognising the importance of building professional stakeholder relationships Ability to quickly develop rapport and relate to diverse populations cam diffuse high-tension situations comfortably Use critical thinking skills to handle complex customer issues with confidence, patience, and poise to deliver a world class customer experience Customer service focused mindset, acting with customer needs in mind using information to suggest improvements in products and services Ability to hit the ground running and learn quickly Team player, great work ethic and ability to work in a dynamic, fast moving environment Strong, concise, and high impacting verbal and written communication skills Ability to mentor and coach peers What are the specific skills required to succeed in a Customer Support role? 4+ years™ experience in a business to business Customer Service or Call Centre environment desirable Experience in providing customer support in the beauty and wellness industry. Demonstrated experience providing phone and email support within a high volume and demanding call centre environment. Knowledge of InContact would be highly regarded Experience writing knowledge documents in response to customer enquiries What are the benefits of working for MINDBODY? Working with an established Global brand in our new offices in the heart of Sydney™s CBD, a few short minutes from Town Hall and St James stations Competitive salary package with opportunities to grow with the business. Monthly 65 allowance to spend on beauty or wellness services (gym memberships, massages, salon treatments, and more) Free weekly on-site Yoga and Pilates classes Fresh fruit delivered every week Various wellness programs A supportive and fun working environment where positive team culture is 100 a MUST The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working in a technical support role? Whats your preferred work type?

    location NSW 2000, Sydney NSW 2000, Australia


  • CIB - Treasury Services - Client Service Specialist - Analys...

    J.P. Morgan™s Corporate Investment Bank is a global leader across banking, markets and investor services. The world™s most important corporations,...

    location NSW 2000, Sydney NSW 2000, Australia


  • Technical Customer Support Analyst

    Technical Customer Support Were looking for a customer service driven and technically minded Technical Customer Support Analyst to provide Level 1 technical assistance and support to SiteMinder customers APAC. Hours of work Tuesday to Friday 8am to 430pm and Saturday 830am to 5pm Who we are Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you™ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online. We are the world™s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year. As Technical Customer Support Analyst, your primary responsibilities will include Provide technical support for all SiteMinder labelled products and services with a primary focus on customers in the APAC region Provide the appropriate amount of information to our customers to ensure their enquiry is effectively resolved Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in line with our Customer Service (SLAs) Ensure that all issues are logged accurately on SiteMinder™s CRM system and that all cases are closed The ideal candidate will possess Strong verbal and written communication skills Solid customer service experience with a love for providing the best service to our customers Solid problem solving and troubleshooting skills Ability to work towards KPIs and targets How to apply Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch. Why join SiteMinder HQ See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We™re the trailblazers of our industry and our enemy is closed thinking, so you™ll have the chance to be creative and question the status quo. Every day, you™ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you™ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we™re committed to supporting the learning you need as you grow with us. Working at SiteMinder has its perks At SiteMinder we have a fun, friendly, relaxed environment and our people love the work hard, play hard camaraderie they share with their teams. We offer some pretty cool perks too including shadow equity plan, fruit healthy snacks, your birthday on us, annual flu shots, community outreach programme and heaps of cool social events. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working in a technical support role? Whats your expected annual base salary? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Consumer Service Banking Advisor

    Consumer Service Banking Advisor Vibrant and energetic work environment Excellent career development and growth Rhodes Location Are you a person who enjoys working in vibrant and energetic teams? Are you inspired by helping customers achieve the right outcomes? If yes, then this is a fabulous opportunity for you We are a team of phone based bankers who provide exceptional service and ensure we go above and beyond for each and every one of our customers. So whats the job all about? In this role you would be required to Take inbound calls on range of customer queries Resolve customer enquiries such as help with internet banking, general account management and credit card assistance Ensure all queries are resolved in a timely matter You must be willing to learn and are committed to providing a high quality service to our customers. This includes understanding customer™s banking needs and ensuring conversations provide them with a positive experience. You enjoy working in a fast paced environment, are reliable, organised and have outstanding time management skills. The details The role comes with an attractive salary + benefits. This is a permanent full time position and you will work on a rotating roster. This means you need to be available between 8am-9pm Monday to Friday, and 9am-6pm on weekends. Don™t worry, you will receive your roster 4 weeks in advance and you will always have the same 2 days off in a row, along with a rostered day off each month A career thats going places Our customers are really important to us, but so are our employees. Thats why we invest in our people by providing ongoing training and development “ so youll never feel unprepared. We will provide an initial training program which will equip you with the banking basics, and then provide ongoing training and support through up-skill programs to teach you specialist product and banking knowledge. If this sounds like a role you™d be passionate about then apply now To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Workforce Engagement Advisor

    Workforce Engagement Advisor An Australian Success story, we are leader in the fast moving area of contingent workforce outsourcing servicing key corporate clients in the region with technology and innovation. As a Workforce Relationship Advisor you will be the first point of contact “ via phone and email “ providing information and support to contingent workers using our service. You will be provided excellent on the job training and join a supportive team in a busy and diverse customer focused role. Key responsibilities Provide customer service support and guidance over the phone and via email. Respond to customer and client queries regarding payroll, timesheets, on-boarding and off-boarding activities. Issue employment contracts and prepare contract extensions renewals. Set up new files and process all administrative paperwork. Key Criteria Proven experience providing phone and email support to a range of stakeholders A positive can-do attitude and a strong customer service focus A friendly and professional communication style Excellent attention to detail and time management Ability to multitask and prioritise your workload MS Office skills, IT savvy and able to learn new processes and systems Salesforce skills are highly regarded Able to work both autonomously as well as within a fast-paced team. Apply today to hear more

    location NSW 2000, Sydney NSW 2000, Australia


  • Bilingual Technical Customer Support - Fluent English & Bahasa Indonesia

    Bilingual Technical Customer Support - Fluent English Bahasa Indonesia Were looking for a customer service driven and technically minded Technical Customer Support Analyst to provide Level 1 technical assistance and support to SiteMinder customers in Indonesia and English speaking customers across APAC. As you will be primarily supporting Indonesia the hours of work are Monday to Friday 1130am to 8pm or 1230pm to 9pm in daylight savings. Who we are Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you™ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online. We are the world™s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year. As Bilingual Technical Customer Support Analyst, your primary responsibilities will include Provide technical support for all SiteMinder labelled products and services with a primary focus on customers in Indonesia and AusPac Provide the appropriate amount of information to our customers to ensure their enquiry is effectively resolved Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in line with our Customer Service (SLAs) Ensure that all issues are logged accurately on SiteMinder™s CRM system and that all cases are closed The ideal candidate will possess Strong verbal and written communication skills in English and Bahasa Indonesia Solid customer service experience with a love for providing the best service to our customers Solid problem solving and troubleshooting skills Ability to work towards KPIs and targets How to apply Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch. Why join SiteMinder HQ See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We™re the trailblazers of our industry and our enemy is closed thinking, so you™ll have the chance to be creative and question the status quo. Every day, you™ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you™ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we™re committed to supporting the learning you need as you grow with us. Working at SiteMinder has its perks At SiteMinder we have a fun, friendly, relaxed environment and our people love the work hard, play hard camaraderie they share with their teams. We offer some pretty cool perks too including shadow equity plan, fruit healthy snacks, your birthday on us, annual flu shots, community outreach programme and heaps of cool social events. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have experience working in a technical support role? Whats your expected annual base salary? Have you worked in a call centre before? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Solutions Representative

    Customer Solutions Representative The role of Customer Solutions Expert at Ticketek is an important extension of our brand. As an ambassador for Ticketek this role is to ensure all customers have an extraordinary experience with us everytime If you are passionate about finding solutions for our customers across all platforms, social, phone and email then this could be an exciting opportunity for you. Ticketek is Asia Pacifics leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year. The Role As a Customer Solutions Expert, you will Share up-to-date product and system knowledge Process bookings, ticket sales and dispatch tickets Build rapport quickly with our clients Run reports across all platforms including Social Maintain accurate customer account information As a team member, you will Communicate with style and professionalism, across all levels of business relationships, both internally and externally. Demonstrate credibility as you represent the team, the business and the brand through all your interactions. Be adaptable, able to mould to an ever changing environment. Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems. Have well developed time management skills with the ability to deal with conflicting deadlines. Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery. Be able to quickly establish rapport and develop client relationships with a variety of stakeholders. Be a team player willing to strive to deliver exceptional results. At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives. If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role. About TEG TEG is Asia Pacifics only integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. TEG includes Ticketek, TEG Analytics, TEG Dainty, TEG Digital, TEG Live, TEG Insights, Eventopia, Qudos Bank Arena, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions and TEG Asia. Our success is built upon more than 35 years experience in the Australian and New Zealand market with a long standing and iconic presence in the live entertainment and sporting industry. TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment. For further information about TEG and Ticketek please go to httpwww.teg.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Have you worked in a call centre before? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Agent Centre

    Customer Service Representative - Agent Centre The Role As Agent Service Representative, you will be a critical part of the success of BOC™s Gas Agent network. Our products are used in hundreds of applications across a range of industries from providing life critical oxygen to home and hospital patients, to putting the bubbles in your beverage In order to distribute our products, BOC partner with close to 1000 independent businesses who supply customers on our behalf. The ˜BOC My Agent Centre™ team support this channel of business partners and provide operational, service, sales and technical support to this network. As Agent Service Representative, you will be a critical part of the team responsible for being a single point of resolution for all agent inbound support requests, providing guidance, troubleshooting and training to agents on systems and devices. More specifically, your role will include but is not limited to Phone and email support for new customer account opening, product advice (gas and related equipment), customer account enquiries, queries and payments Trouble-shooting and assisting in the processing of customer transactions using various web and mobile app point of sale systems, cylinder scanning devices and SAP Remote device trouble-shooting of cylinder scanners and other agent hardware Administrative duties including managing the mail box and processing of invoices Providing exemplary customer-service while driving up service levels and improving centre operations The Candidate To be considered, you will possess the following skills and attributes Exceptional customer-service skills with the ability to build rapport Excellent written and verbal communication skills Strong attention to detail Problem-solving ability Strong negotiation and conflict-resolution skills Technically-savvy and process-driven Proficient using SAP (desirable) The Company Our people have the opportunity to thrive and excel. We provide a wide range of training programs to enhance career development. We also have a variety of employee appreciation programs that recognise individual and team efforts. So what are you waiting for? The opportunity is yours. Are you ready to take the lead? The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales & Customer Service

    Sales Customer Service Sales Customer Service Full time North Sydney 70k incl super About the client Work for a leading National Not-for-profit member organisation who provide professional development, support and advocacy to professionals working within medicine. This small organisation foster a positive culture embodied by their values Teamwork, Purpose, Success, Learning and Passion. About the role This is an excellent opportunity to be part of a small new team who will be focused and dedicated to growing the national membership whilst servicing existing. You will play a key part in supporting members to achieve excellence in medical care. You will be promoting member benefits to friendly, personable and professional individuals. These are very warm callsleads, welcomed by the profession. The successful candidate will be a part of contributing to an exciting period of growth, the process and set up and enjoy having good conversations with customers, whilst driving sales through relationship building. You need to be in it for the long game, these are not quick win calls About the person The role requires a dynamic and proactive individual who loves picking up the phone and talking to people You will be flexible and adaptable to try new concepts and get involved in new ideas. You will be achievement orientated and be motivated by targets and goals. This role would suit an individual who has had previous experience within a contact centre. Key Responsibilities Manage all outbound activities Research, develop and continually expand the pipeline of potential members Achieve weekly, monthly and annual targets Engage with existing members to form solid, personable relationships Process membership payments and membership renewals Drive a result and service-oriented approach to new business development To be successful you will have Passionate about customer service and account managements Experience in a sales or business development role A proven track record of success in a sales or customer service environment working to targets and KPI™s Proven experience building and managing business and professional relationships Excellent written and oral communication skills This is an excellent opportunity to join a professional industry, who have a genuine pride and passion for what they do. APPLY now Alternatively, call Emma and Louise on 02 9093 4925 for more information. Beaumont People specialises in all areas of NFP recruitment including memberships, fundraising and corporate partnerships. Please click Apply if you are interested in the role. If you have any queries, please contact Emma Pennington 0290934925 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Are you an energetic and motivated individual with 2 years customer service experience in residential construction or a compliance role? Do you strive to go the extra mile to deliver an exceptional customer experience? This could be the opportunity for you. Wisdom Homes is a Market Leading and Award Winning residential builder specialising in the construction of high quality homes. Our strong reputation is based on our design excellence, quality of construction, competitive pricing and outstanding customer service. Wisdom Homes continues to lead the way in new home designs, pools and lifestyle solutions offering our customers a full turnkey experience. Working from our Head Office based at Gregory Hills, this is an excellent opportunity for you to join our team of Customer Experience professionals to shine and make our customers feel truly special throughout the process of building their dream home. A typical day involves Building and maintaining strong customer relationships with new and existing clients Preparationmaintenance and reporting of jobs from deposit through to settlement Working closely with internal and external stakeholders including sales, estimating, drafting and colour teams in relation to documentation and approval process Keeping our customers updated on a weekly basis and being proactive to ensure their homes are on track Obtaining all approvals prior to site commencement inclusive of CDCDA submissions Liaising with appropriate lendersbrokers as required for loan documentation Maintaining holistic workflows from deposit to settlement The successful candidate will have 2-5 years™ experience in the project home building industry Previous experience processing council and CDC submissionsapprovals A process and compliance mindset Solutions orientated to remove any roadblocks and make our customers journey as easy as possible A positive and fun disposition with a great smile Knowledge and understanding of the building process Personalised customer service with a focus on supporting building strong relationships Strong attention to detail Ability to thrive in a fast-paced environment with excellent multitasking ability Be a team player and willing to roll up the sleeves and pitch in where needed Ability to work autonomously and deal with conflicting demands Whats in it for you? Employee benefit programme Reward and Recognition programme Close to gyms, cafes and shopping centres Corporate uniform provided Supportive team and company culture Regular company social and community events Ongoing training, development and career progression A fun, vibrant and close-knit collaborative culture What are you waiting for? At Wisdom we welcome diversity The next step is up to you To apply please click the Apply Now or contact Carla Treuer “ Wisdom Homes Talent and Capability Specialist on (02) 4605 5586 for a confidential chat. Agencies please do not apply

    location NSW 2000, Sydney NSW 2000, Australia


  • Online Customer Service

    Online Customer Service The Opportunity We are an iconic swimwear brand looking for an enthusiastic and super ambitious individual to join the Seafolly Sunburn Ecommerce team as an Online Customer Service Representative. The Role Your day will be busy, sometimes crazy busy We love that no two days are the same at Seafolly, our fast-paced environment is constant and very exciting. At Seafolly, we need individuals to be agile and ready to change direction quickly if needed. This position plays an important role in our overall online customer experience. Being the first point of contact to all customer queries whether that is over the phone or email, you will have outstanding communication skills and thrive on creating exceptional customer experiences every day. You will also be responsible for timely reporting and administrative tasks relating to online orders so we need someone who can pick things up quickly, can work towards deadlines, is proactive and uses their initiative to get the job done the best way possible and contributes to the team™s success Why work for Seafolly? You will work for an iconic swimwear brand created in 1975 here in Australia You will be offered generous employee discounts and benefits You will work close to fantastic cafes in Alexandria You will work with a fantastic team of people who bring swimwear to life for our customers Sound good so far? Come join the Seafolly Life

    location NSW 2000, Sydney NSW 2000, Australia


  • CUSTOMER SERVICE OFFICER FOR BUSY CALL CENTRE - Transport

    CUSTOMER SERVICE OFFICER FOR BUSY CALL CENTRE - Transport Allied Express is Australias largest privately and family owned National express transport company operating since 1978. With operations in all capital cities, our business provides courier, taxi truck, local and national air and road distribution services to some of the biggest and most well known companies in Australia. We are looking for the right person, who wants a career path as appears below to start at the bottom and work your way to the top- TELEPHONIST CUSTOMER SERVICE “ COURIERTAXI TRUCK CUSTOMER SERVICE FIRST CALL RESOLUTION FREIGHT INVESTIGATOR “ NATIONAL ROADAIR DISTRIBUTION ASSISTANT CALL CENTRE MANAGER CALL CENTRE MANAGER ACCOUNT MANAGEMENT MANAGEMENT NATIONAL MANAGEMENT Total Salary packages within the call centre start at 48,000 and increases dependent on your progressionposition to 50,000 55,500 and 57,500. YOU MUST HAVE THESE ATTRIBUTES FOCUSED, DEDICATED SELF MOTIVATED AMBITIOUS HONEST, LOYAL, TRUTHFUL Transport experience is great but not essential. There are many people in our business that have achieved their career paths above. If you feel you are half way along any career path and looking for the right opportunity in life, we are willing to hear from you also, we are always looking for talented people. At Allied Express, your opportunities to work your way up in our business is only limited by your enthusiasm, dedication and passion. Many different career paths are available. Start as a telephonist, and work your way up to a customer service team leader, freight investigator, account manager and ultimately the National Account Manager. This is how many of our senior managers started in the business Our CEO started as a courier driver, our National Call Centre Manager was once a telephonist, our National Operations Manager was a radio room operator. This could be you Email your resume today. Please note that only short listed candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Rostering and Client Care Coordinator

    Rostering and Client Care Coordinator Alexandria location Leader in the Aged Care, Health and Disability Sectors Work amongst a high performing and supportive team Be part of a purpose- driven organisation committed to home and community care About Us Founded in 1986, Australian Home Care (AHC) has a diverse portfolio of business including Care Services which provide customised personal care and home help for people with disabilities and older adults, and specialist nursing services to people in their homes, workplaces and schools. AHC is a national business with over 2,000 employees across Australia dedicated to helping people live their lives, their way. (httpwww.ahcs.org.au). The Role Reporting to the Senior Client Services Coordinator, this position is primarily responsible for the allocation of shifts to our direct care staff and coordination of delivery of care in the home. The coordinator ensures appropriately skilled care staff are matched to our clients providing services in accordance with the clients care plan. This role is not limited to rostering and encompasses all facets of customer service. Key Responsibilities Ensuring the continuity of care client program management through effective rostering and deployment Coordinating the delivery of care to clients Ensuring compliance with standards, regulatory requirements and AHC policies Building and maintaining positive relationships with direct care staff and providing ongoing support and management Contributing to continuous Quality Improvement projects Maintaining client and staff databases with accurate and timely data Essential Requirements Certificate III IV in Individual Support Aged Care, Disability and or Community Services will be highly regarded, as would some direct care experience Experience in rostering andor using Carelink and or relevant database would be an advantage Current National Police Check or willingness to obtain one Successful Applicant The successful applicant will have proven experience in a similar role working in a fast paced and challenging environment with the ability to hit the ground running. In addition to your qualifications andor working experience, it is essential that you arepossess Strong verbal communication skills Strong data entry and attention to detail Analytical thinking and numerical ability Lateral thinkingproblem solving Customer Service oriented Teamwork and ability to work autonomously Interested andor experienced in the community sector Applications To apply, please click the Apply button below. Please ensure you attach your cover letter and resume. AHC is an Equal Opportunity Employer Please be aware that only short-listed applicants will be contacted, however your application may be considered for future opportunities within Australian Homecare up to a period of 3 months Australian Home Care Services Pty Ltd www.ahcs.org.au Local call all Areas 1300 303 770 Local fax all Areas 1300 577 532

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Agent

    Customer Support Agent About CLV Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 43,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe. About the Role An exciting opportunity exists in our Australian business within our Customer Contact Village (CCV), for a Customer Support Agent, to join the team on a full time basis. Our office is currently based in the Sydney CBD, however, will be relocating to North Ryde in a couple of months. Reporting to the Customer Contact Village (CCV) Manager, this role will be responsible for supporting customers across a wide range of communication channels including online chat, as well as participating actively in all sales and marketing campaigns and promotions. We are looking for someone with energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards. Key Responsibilities Consistent delivery of exceptional customer service, providing friendly and helpful support. Ensure that high levels of detail and accuracy are applied to customer records kept within Zen Desk, Site Minder, StarRez and all other systems which are used within the Customer Contact Village. Contribute towards economic occupancy targets of Campus Living Villages through the achievement of sales targets. Ensure that all retention enquiries received within the CCV are successfully passed through to the Village teams. Provide accurate and timely information to prospective residents. Create a positive impression for all prospective customers. Promote a customer first culture and ensure customer expectations are met or exceeded. Skills and Experience Relevant tertiary qualifications andor significant experience in marketingcommunicationsjournalism. Experience in a fast paced sales environment. Excellent stakeholder management and communication skills Strong written communication skills creative and technical writing skills across all communication mediums. Excellent organisational and planning skills, effective recording of information and ability to understand and compile research. Uses initiative to resolve issues and find solutions. Excellent computer skills including Microsoft Office suite. Trustworthy, solution focused with a strong desire to help make things work. How to Apply To submit your application for this opportunity, please send your cover letter, an updated CV and any other supporting documentation, marked to the attention of the Customer Contact Village Manager by clicking the Apply button. Applications must be received by Friday 21 June 2019. Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia. Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant - Inbound Call Centre

    The fantastic team at Flowers for Everyone combine great customer service with a huge passion for flowers and as such, has become one of Australia™s most respected and popular online florists. We are currently seeking a fabulous customer service consultant to join our call centre team. We have full-time, part-time and casual job opportunities. As the first point of contact for our customers, you will have phenomenal customer service skills, the ability to multi-task and possess excellent organisational skills. The right person will have an exciting and rewarding opportunity to be a part of a friendly, high performance team, all the while developing your customer service and administration skills. The successful applicant will have experience working in call centres and dealing with customers from all walks of life, which often involves communicating with a high level of empathy and understanding. Essential Criteria for this role Previous call centre andor sales experience is preferred Bubbly and loving personality that brings joy to the people they interact with A phone manner that is the perfect blend of friendly and professional Customer service superstar Marvellous communication skills An active listener Excellent time management skills Someone self-motivated who possesses the ability to work unsupervised, either independently or as part of a team Possessing a strong work ethic Must be available to work Saturdays This role entails Taking inbound calls and initiating relationships with customers Processing orders in a timely and accurate manner Promoting products to customers Recording data relevant to calls Processing credit card payments If this sounds like you, we would love to hear why you™re our kind of person Please attach your resume and a detailed cover letter describing why you are the perfect person to join our Call Centre Team You can learn more about us prior to applying by visiting our website at www.flowersforeveryone.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Retention Specialist | Customer Relationship Manager

    Resimac Group is one of Australia and New Zealand™s premier and most established non-bank lenders with a history dating back to 1985. Today, with over 30 years of experience in delivering home finance solutions to a diverse range of customers, we™re proud to be servicing over 50,000 current customers. Based in Sydney CBD, the Customer Relationship Manager (Retention Specialist) will have overall responsibility for resolving all retention and rate queries for borrowers across the group. There will be both reactive, and proactive retention activities The successful candidate will be responsible for Interact with customers and brokers via email and phone in order to resolve their retention related enquiries Ensure that retention enquiries are contacted within set SLAs and are resolved on first contact where possible Understand the competitive landscape as well as how to perform a loan comparison in order to retain customers but also maintain profit margins To follow processes and use tools designed to offer customers more than just rate reductions to retain business Be proactive with suggested improvements on customer outcomes and processes Ensure customer data and interactions are maintained accurately The successful candidate must have Excellent working knowledge of best in class sales and retention practices Knowledge of mortgage lending processes and credit policy (desirable) 2 years + working in a mortgage sales environment Specific retention experience in mortgages will be highly regarded Passion for creating superior customer experiences with excellent sales skills High levels of integrity, credibility and maturity If this sounds like the role for you apply now by submitting your resume and a targeted cover letter addressing the above criteria. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else. We™re looking for a customer focused, high performing Customer Service Representative to join our exceptional teams and continue our success in the future of car rental. At Hertz, you™re in the driver™s seat to achieve your full potential and grow your career. What is this role all about? You will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Sydney Store and you may be required to work at other NSW stores within reasonable travel distance. As the face of our business you will Create a positive customer experience by greeting and engaging our valued customers Complete rental and return transactions efficiently and accurately Sell Hertz rental options to our valued customers Ensure overall customer satisfaction by resolving issues Be involved in reservations of rental vehicles and associated requirements Work as part of a high performing team What do we need from you? To be successful in this position, our new team member will be able to demonstrate the following Excellent communication skills, a positive attitude and have a flair for sales Previous experience in customer service or sales experience in rental industry preferred Computer and keyboard skills are essential Flexibility of working hours (7 day shift work including weekends and public holidays may apply) You must hold a full and current NSW driver™s license with the ability to drive both manual and automatic vehicles. What do you get? In return for your hard work and dedication, you will be rewarded with A competitive hourly rate incentives Full training Company uniform Employee fringe benefits Leave loading shift penalties on base hourly rates A supportive team environment Career growth and development opportunities This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please note Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. Hertz are committed to equal opportunity employment through fair recruitment practices. www.hertz.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have a current Australian drivers licence?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    You will work with physicians, healthcare care providers and patients. Developing relationships with key customers....

    location NSW 2000, Sydney NSW 2000, Australia


  • Junior customer Service Representative

    Our client have continued to thrive year on year and have a strong growth plan to build successful teams....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Agent

    Relevant tertiary qualifications andor significant experience in marketingcommunicationsjournalism. No applications for employment will be assessed on the...

    location NSW 2000, Sydney NSW 2000, Australia


  • Junior customer Service Representative

    Our client have continued to thrive year on year and have a strong growth plan to build successful teams....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    You will work with physicians, healthcare care providers and patients. Developing relationships with key customers....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Agent

    Relevant tertiary qualifications andor significant experience in marketingcommunicationsjournalism. No applications for employment will be assessed on the...

    location NSW 2000, Sydney NSW 2000, Australia


  • Technical Customer Support

    Shadow equity plan, fruit healthy snacks, your birthday on us, annual flu shots, community outreach programme and heaps of cool social events....

    location NSW 2000, Sydney NSW 2000, Australia


TRUSTED BY
  • subanu Logo
  • west field Logo
  • bmw Logo
  • fox Tel Logo
  • vodafone Logo
  • universal Logo
  • priceline Logo
  • qantas Logo
  • hp Logo
  • citi bank Logo