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NEWS

What is the cost of recruitment in Australia?

According to recruitment agency Hays, the average cost of hiring customer service, call centre or contact center staff is around $8,000. Included in these costs are onboarding, direct hiring costs and even training.

In trying to reduce the hiring costs and make the right hiring decision, The Australian reported in January 2019 that most organisations consider factors such as (1) skill set, (2) personality compatibility, (3) career aspirations, (4) education and credentials, (5) attitude towards change and continual learning and (6) work experience when hiring the right candidate.

Staffing has built a reputation for great customer service and fantastic talent, the envy of many of our Australia based competitors. Staffing is consistantly ranked between 3 and 9 in Australian recruitment industry surveys ranking the 'Top 10 Recruitment Companies in Australia' amoung such businesses as Hays, Randstad, Manpower Australia, Chandler Macleod and Programmed.

We offer a full recruitment service nationally, including customer service and contact center, however you may have found Staffing services via range of other terms (e.g. contact center, customer service, customer service agents, call centre, customer service consultant, customer service) and industry acronyms.


At Staffing we recognise that a commitment to service customer service excellence can never waiver and needs to be as much about an organisation’s culture as a commitment to its stakeholders. Staffing has built a reputation for great recruit service and fantastic talent, the envy of many of our competitors. Call us on 1300 790 330 to discover how we can help turn your call centre challenge into a solution!

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