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NEWS

What is a Employment Agency?

A staffing agency is a organisation contracted by an employer to help with its recruiting needs. Staff Agencies find recruitment to fill all kinds of jobs, from temp-to-perm staffing to executive recruitment in a number of career fields. Whether a company needs a Sales full time, it part-time, sales contractor or a sales administration staff, a recruitment agency can source the right staff. Staff Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by recruitment agency, and staff agency hire 9 million temp staff every year.

Function of a Staff Agencies

Employment Agency not only bring expertise to the hiring process but they remove the time and administration work out of the recruiting process. Employment a worker can cost 8 to 21 percent of the role’s salary and take 32 to 41 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a businesses needs temporary staff, it uses a staff agency. Employment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and staff agency are a good fit.

For job seekers, an recruitment company can be the ticket to getting that full-time customer service officer or customer service agent role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different operations and industries, whether you are looking for permanent, contract, temporary or executive roles.

In order to register with or work with a recruitment agency, you'll have to do one or more the following steps:

  1. Find and register with one or more employment agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the employment agency will be the ones hiring you. When a temporary position is a match for you, the staff agency will call you to tell you about the position and arrange the assignment. If you don't hear from a employment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment company will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Employment Agency charge fees to operations. For candidates it is free to register and there is no charges if placed by a staff agency into a new job.


With customer service officer, customer service agent and a range of other speciality staffing services there is only one choice. Staffing’s specialist temping division will work with you to get results in Melbourne Sydney Brisbane or even Australia wide to get results and exceed your expectations. Staffing's specialist temping division has built a reputation for great service and fantastic talent, the envy of many of our competitors. Call us on (07) 3733 1015 to discover how we can help turn your customer service representative, customer service officer or customer service agent problem into a solution!

For more Customer Service Officer Career Advice see below additional resources to find the perfect job:

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