Customer Service Officer Jobs In Australia

Now Displaying 57 of 133 Customer Service Officer Jobs




  • Graduate role - Full time Customer Service Consultant

    Leadership progression opportunities Learning, training and career growth FULL TIME ROLE with study support available, if currently studying Based in the CBD, near public transport An exciting opportunity has become available for a motivated and ambitious individual to join our growing team. The ideal candidate for the role will be passionate about providing exceptional customer service and enjoy working as part of a team. This role would suit a recent graduate or someone completing university studies, keen to gain relevant business experience, ready to start their career and interested in career progression. About the Company At irwinSolutions, our focus is in enabling businesses to get more out of their CRM activities. We mainly specialise in customer retention and customer satisfaction solutions with focus on keeping things simple, building smarter processes and helping our clients improve the way they communicate with their customers. About the Role This is a full time role requiring someone with at least 1-2 years work or internship experience in either retail, business or hospitality. An interest in business management HR or marketing, would be an advantage. Responsibilities include Conduct outbound customer calls, including customer retention, satisfaction, marketing follow-up and prospecting calls, and assist in inbound calls as required. Gauge service satisfaction, document customer concerns, and assist in providing resolutions on behalf of our clients. Develop knowledge of products and services relating to the industry. Perform administrative and reporting tasks. Assist, liaise or coordinate with other areas of the business, as required. Assist Call Centre Coordinator and Team Leaders with various team requirements Support with continuous improvement initiatives Previous experience, skills and attributes At least 1-2 years work experience or internship (within an office or hospitality or retail) Tertiary qualifications - recent graduate or in the process of studying. Strong customer service and interpersonal skills. A good team player including the ability to contribute to and foster a positive team environment. Excellent written and verbal communication skills. Good organisational skills. Possess strong attention to detail. Interest in Business HR Management Marketing. Ability to work autonomously or in a team. Excellent computer skills with high proficiency in Microsoft Office Suite of products. Interested in career progression in leadership. We can offer the right candidate training and career progression opportunities within a fun and friendly team environment. We reward excellence and value our staff™s contributions to the continued growth and success of our business. Salary is commensurate with experience. To Apply Follow the link below or forward a cover letter and a resume to employmentirwinsolutions.com and mention the code œworkflow in the subject of the email. Only successful applicants will be contacted and only candidates with the right to work permanent full time hours in Australia will be considered for this role. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Which of the following Microsoft Office products are you experienced with?

    location NSW 2000, Sydney NSW 2000, Australia


  • Internal Sales Co-Ordinator

    This role is an internal customer service and sales role for our temporary fencing division. The candidate must display exceptional telephone communication and sales skills. The candidate must be proficient with computers and on site training will be provided for our inhouse computer systems. In addition to sales the role will also include general invoicing and stock return data entry. Experience in the hire industry would be helpful but not essential. Some of the responsibilities for the role are listed below. 1. Ensure customers receive a high standard of service when answering incoming calls and directing to key personnel if unable to personally assist 2. Maintain and strengthen customer relationships through excellence of service 3. Respond to customer direct inbound sales and account enquiries in a timely and professional manner 4. Respond to customer email enquiries in a timely and professional manner 5. Promote Company products with professionalism and enthusiasm 6. Coordinate daily work orders between customers and ATF contractors 7. Ensure all processes and procedures are completed, and quality of information is met The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have experience in a sales role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Audi - Customer Service Representative

    Audi - Customer Service Representative If you have a PASSION for Customer service and want to work right in the heart of one of the Worlds most prestigious brands then we want you. Probe Group are teaming up with The Audi Group to deliver an exceptional customer experience to current Audi customers. The Audi Group is in the process of redefining itself for the future and playing an instrumental role in shaping the transformation as we head into a new age of mobility. This role will have you working alongside a small team at the Audi Australia Head Office in Zetland (Sydney) to provide updates and information through both phone and digital methods to Audi customers. About you We are looking for people with a love for the automotive industry and the Audi brand to come on the journey with us. You are passionate about life and all that life offers. You are proud of your achievements and strive for even greater success. You love your work and care about helping people - Audi Drivers, Fans and colleagues alike. You enjoy being part of a team of fun-loving, passionate individuals who have similar values to you. You are proud of your work. You want to create great first impressions and lasting ones. You want Audi drivers to feel great and satisfied whenever they have to interact with you. You leave fans craving to be owners. You are You and You are Audi. Key points Full-time roles available Hours rostered Monday-Friday between 8am-6pm Zetland, Sydney location - close to public transport Join a culture that revolves around its people You will get the opportunity to drive the cars you talk about everyday Enter into a career path with limitless opportunities Skills and Experience required A customer service expert who thrives on ensuring best customer outcomes An understanding of the automotive industry, more specifically a love for Audi A love for admin, complemented by strong typing skills and knowledge of MS Office A passion to succeed in a fast-paced environment A driven individual that strives to meet and exceed expectations Confident in conversing with a diverse group of customers Able to multitask and retain information Passionate and dedicated team player High attention to detail and the ability to absorb and adapt to new information Were offering more than a job, were a company on the crest of a huge growth wave and we plan to bring new standards of excellence to the outsourcing industry. If all this excites you then wed like to hear from you. We hope you™ll come and join the PROBE family and share your unique talents and capabilities.

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre Operators

    Call Centre Operators The Modern Group in Bella Vista is one of Australias largest home improvement companies, providing products to home owners now for over 40 years We are in search of a select few individuals to join our small team. People who are charismatic,self motivated, fast thinking, good listeners with great conversation skills and a positive I CAN DO attitude. KPI driven Performance based Monday to Friday 9am to 3pm Great Bonus Structure that rewards results Based in Bella Vista close to New Metro Station Immediate start for the right candidate PHONE MARK TODAY TO DISCUSS FURTHER. NO EMAILS PLEASE. PHONE (02) 8818 2200 Mark (02) 88182200 The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How would you rate your English language skills? Whats your preferred work type?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative IRI At IRi we go beyond big data to supercharge our clients growth and profitability. We use our leading technology platform and prescriptive analytic tools to deliver powerful market, consumer and media information, and end to end customised solutions “ from insights to planning, targetingoptimization to activationexecution, all the way through to ROI measurement. Exceptional client service is a part of everything we do. Do you have a fun and bubbly personality? Then this role was made for you We are seeking a stand out Customer Service Call Centre Representative, who is looking to join a great team environment. This role sits within our Solutions Innovation team and will expose you to the fascinating world of Fast Moving Consumer Goods. As a Customer Service Rep, you will have the opportunity to be a key member of our call centre, who acts as the important link between IRI and our members. Who you are You might be currently working in retail and want a change, or you could have finished Uni and are ready to secure your first role in the corporate world. You are passionate about customer service, know how to build a relationship with someone via the phone and love going the extra mile. You will be reliable, organised and pro-active, possess a ˜can-do™ attitude and love being part of a team. Whilst this is an entry level role, some previous customer service experience will enhance your application. The stuff you™ll be doing Managing Inbound and Outbound calls during regular business hours 9am-5pm (We offer flexible working hours “ please ask us for further information) Building and sustaining panel member relationships by engaging with members on a regular basis You won™t be making sales calls Assisting our Panel members with everything from set-up, education and troubleshooting What you need to bring A genuine passion for dealing with people Keen eye for detail with a can-do attitude Good written and verbal communication skills Your excellent prioritisation skills A passion to learn Life At IRI We are passionate about facilitating a work environment that enables individuals to become the best version of themselves. Our people™s personal growth is a top priority. Our leaders create a space where our people can perform meaningful work, whilst enjoying what they do and learning along the way. We value collaboration over lengthy processes or bureaucratic procedures, and we empower our people to resolve obstacles to performance. Here are some of the great things we offer our people Progressive learning and development programs to suit your individual needs A culture where creativity and curiosity is encouraged and we have the opportunity to learn, adapt and perform to our greatest potential. An opportunity to be a part of an exciting global company that leads the way when it comes to understanding our consumer market and the changes which impact how we behave and live. Access to our leading experts in the industry around Thought Leadership. Progressive benefits and initiatives that support not only our people but the community at large. Attractive salary package Flexible working hours Onsite gym with fitness classes that you will get free membership too Childcare facilities within the Rhodes Corporate Park Casual dress code Easy access to Rhodes station Great location “ 25 mins train journey from Redfern Station 25 mins from Parramatta Station We are interviewing suitable candidates as they apply so if this role sounds suitable, send your CV through to us today

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre - Financial Services

    Call Centre - Financial Services Investigations and Debt Collections Call Centre We are looking for a confident, persuasive self-starter who likes a challenge. As a Customer Relationship Specialist you will be at the forefront of our business by delivering a high quality service to our customers. Who are we? Complete Credit Solutions is an Australian owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans and car finance. We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us We currently have training inductions available for both July and August 2019. We are located in a spacious office just a short stroll from Sutherland train station. We are looking for individuals who have the following abilities Strong interpersonal and communication skills Ability to work in a faster-than-average pace Precise, thorough and conscientious Ability to work repetitive steps, yet enjoy different outcomes Competitive personality and results focused Ability to always remain professional and respectful and cooperative Desire to work in a stable and structured environment Respects company policies and procedures If you are resilient and determined to succeed this position is perfect for you What we will provide to you 3 paid week training and induction program Clarity of tasks and duties Opportunities to work in team and individual environments Ongoing learning and development support throughout your entire career with CCS. We believe knowledge is power in this industry. Learn specific, high-quality skills that you will take with you through life Opportunities for career development based on merit Attractive salary + superannuation packages, coupled with uncapped monthly and quarterly bonus incentives. The potential to make extra money is limitless A stable and structured work environment, where all employees are valued. What do you need to do now? If you are interested in this exciting opportunity, please click on the appropriate link to apply and include a cover letter. Only short listed applicants will be contacted. Please no agencies. Due to the sensitive nature of this role, police and reference checks will be conducted, however this will not affect your ability to apply. Complete Credit Solutions promotes a positive culture and worklife balance and is an equal employment opportunity employer. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre - Financial Services

    Call Centre - Financial Services Investigations and Debt Collections Call Centre We are looking for a confident, persuasive self-starter who likes a challenge. As a Customer Relationship Specialist you will be at the forefront of our business by delivering a high quality service to our customers. Who are we? Complete Credit Solutions is an Australian owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans and car finance. We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us We currently have training inductions available for both July and August 2019. We are located in spacious offices just a short stroll from Parramatta train station. We are looking for individuals who have the following abilities Strong interpersonal and communication skills Ability to work in a faster-than-average pace Precise, thorough and conscientious Ability to work repetitive steps, yet enjoy different outcomes Competitive personality and results focused Ability to always remain professional and respectful and cooperative Desire to work in a stable and structured environment Respects company policies and procedures If you are resilient and determined to succeed this position is perfect for you What we will provide to you 3 paid week training and induction program Clarity of tasks and duties Opportunities to work in team and individual environments Ongoing learning and development support throughout your entire career with CCS. We believe knowledge is power in this industry. Learn specific, high-quality skills that you will take with you through life Opportunities for career development based on merit Attractive salary + superannuation packages, coupled with uncapped monthly and quarterly bonus incentives. The potential to make extra money is limitless A stable and structured work environment, where all employees are valued. What do you need to do now? If you are interested in this exciting opportunity, please click on the appropriate link to apply and include a cover letter. Only short listed applicants will be contacted. Please no agencies. Due to the sensitive nature of this role, police and reference checks will be conducted, however this will not affect your ability to apply. Complete Credit Solutions promotes a positive culture and worklife balance and is an equal employment opportunity employer. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Representative

    Are you self-driven, outgoing, highly motivated and confident? Then we want you to be a part of our dynamic fun team About Order-In We are Australias 1 online catering platform, helping businesses take the fuss out of organising food and kitchen supplies for their office. With national coverage, we look after over 9,500 clients and have fed nearly 20 million guests. We are revolutionising the future of corporate catering through technology and were looking for an outstanding individual to join us on this exciting journey. About the Role Our team is in a growth phase and is looking for an outgoing and friendly internal sales and customer service guru to follow through with all aspects of order management, with a goal to find the best solutions for all involved. The role entails many different facets, including producing quotes, order management, delivery follow up, problem resolution and working as a gateway between customers and suppliers. The department is a busy environment which requires processing and amending of a high volume of orders, and often needs creative thinking. Central to this role is the ability to work in a fast paced, entrepreneurial environment, where thinking on your feet is critical. Youll be responsible for responding to customer and supplier inquiries, ranging from simple to complex by effectively defining their needs and providing relevant solutions. You will need to be a great communicator and be able to prioritise your work to meet deadlines. A bit About You The successful candidate will ideally have the following competencies and skills 2-3 years™ experience in a customer service role, ideally with a food service or logistics background Familiar with working with a large number of suppliers Great at multitasking Exceptional at problem solving Resourceful Enthusiastic, friendly, passionate and empathetic High computer literacy and proficient in all aspects of Microsoft Office An excellent listener and have great interpersonal skills Loving being part of a dynamic team Accurate and have high attention to detail Exceptional phone manner The Benefits of Working With Us Full training with continuous support and help Work in an incredibly supportive team environment in a fantastic North Sydney location Career development opportunities A diverse, fast-paced role where no two days are the same Rapidly growing company with lots of opportunity Open, respectful and fun company culture Pet-friendly office Fortnightly Friday drinks and nibbles Fresh fruit and lots of free staff lunches to sample More About the Team For us, a diverse, inclusive and enjoyable culture is the foundation for great work. We are a busy team and we work hard, but we definitely know how to have fun while we™re doing it. There are lots of staff rewards on offer, monthly bonus for the team when we hit KPIs and we support each other by constantly having each other™s backs and helping where we can. We are a team that gets the job done. We are very collaborative, but can work solo when needed. We™re looking for people who are powered by passion, tenacity and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Ready to take the next step in your career? Please attach your cover letter and CV outlining why you are the best candidate for this role. We look forward to hearing from you The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Do you have experience in a sales role? Do you have experience in an administration role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Sales Officer

    Customer Sales Officer Attractive Salary Packaging Options + 6 Additional Leave Days Hunters Hill NSW Location (Street Parking Available) Join a Not-For-Profit, Values based organisation Our small close-knit customer team receive calls from prospective clients and families looking for care in their home which will enable them to independently live at home. Not only are enquiries complex in that they have multiple considerations such clinical care and how services are funded but are happening at a very emotional time. We are therefore looking for a full-time Customer Sales Professional who can deliver high quality personalised support to our potential customers. This role will see you providing a consistent and professional customer experience when dealing with prospective customers and their families and ensuring an effective sales process which will grow our assisting customer base. To be considered a successful candidate, you will possess the following Experience in a customer service and sales role within a contact centre environment with proven ability to hit targets and provide personalised care Ability to foster and build relationships with a range of stakeholders Sound negotiating skills, excellent planning, organisation and problem-solving skills Excellent communication and interpersonal skills An understanding of Aged Care Funding arrangements (highly regarded). We are a leading not-for-profit provider of residential aged care, home and community, retirement living and healthcare across NSW and South-East QLD. Our team of almost 4000 people are committed to delivering a range of high-quality aged care services consistent with our Mission that enable our residents and clients to live life to its fullest. If this opportunity appeals to you then wed love to hear from you. Please apply online now. We welcome your application. Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made. Hello Recruitment Agencies, thanks for thinking of us. Right now, we™re looking to fill this opportunity directly so if we do need your assistance we™ll be in touch.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Retentions Consultant

    Customer Retentions Consultant Tenacity CX are Australia™s leading supplier of recruitment solutions to the Customer Experience industry. As a partner with a leading Big4Bank, we have a fantastic opportunities to be part of their Customer Service Retentions Team. We are looking for Customer Service Specialists with outstanding customer service skills to work in their fun and dynamic CBD office. In this role you will be responsible for consulting with customers to identify the best solutions available to fit their insurance needs. To be successful in the role you will need the following skills attributes Previous customer service experience Confident, Friendly out-going personality Drive motivation to be successful Excellent time management skills attention to detail A consultative approach to Customer Service “ the ability to communicate complex information. Results drive a passion for Customer Service excellence. Excellent verbal written communication skills. Whats in for you? Great CBD location Highly Supportive management team who promote regular incentives. Work for one of the big 4 banks with endless Career Opportunities Be part of a great team with an awesome working culture Monday “ Friday business hours We are interviewing immediately “ Do not miss this fantastic opportunity Angela The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Rep

    We are looking for candidates with Strong computer skills Strong work ethic Attention to detail Proactive and goal oriented Thrives in a fast paced environment Ability to work with a team or independently Ability to absorb detailed product information quickly and accurately Ability to communicate professionally over the phone, in person and in writing This position will be scheduled to work the following Monday through Friday 800am to 500pm QUALIFICATIONS Working knowledge and previous experience with Microsoft Office (Word and Excel) strongly preferred Able to type 50+ WPM Demonstrated customer service success 10-key skills Minimum of High school diploma Proficient in administrative and organization skills Strong verbal skills and a pleasant attitude towards the public Ability to work under pressure when many calls come in at once and project demands are on tight timelines

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Specialist - Health Media

    Who we are Tonic Health Media is Australias largest Audio-Visual, Place-Based, health media organisation, producing and broadcasting high quality, engaging health education, via a network of TV screens installed in Medical Practices across the country. The company recognises the vital role that primary health plays in preventative health, and the principal TV content is designed and produced by Australias most respected health broadcaster, Dr. Norman Swan. The role We are seeking an experienced Customer Care Specialist to work as part of a small team, supporting our business operations. The individual will manage the end-to-end processes for installing our TV screens into medical practices, handle client feedback and complaints, and provide process support for the sales and advertising teams. This role will include trouble shooting technical issues with our screens and media players. What you will bring Previous customer service experience A friendly and professional phone manner A natural affinity with detail and process Capacity to think on your feet and go the extra mile to resolve issues Ability to build strong, trusted relationships with our medical practice clients A familiarity with the Microsoft Office suite, including basic Excel skills You will be comfortable in discussing technical issues around installation of TV screens. What we are offering Competitive salary benefits Surry Hills Friendly, informal environment Good worklife balance Unable to offer visa sponsorship Note No recruiters please The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? How would you rate your English language skills?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Centre Consultant

    Customer Service Centre Consultant Customer Service Centre Consultant Enjoy working with a motivated team. Provide excellent customer service. Be part of a growing, global organisation. At SPOTLESS we employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Hospitality Industry, Resources, Defence, Sport Entertainment, Laundries, Health Education and Government. Were passionate about finding better ways of doing things. For our customers. And for you. SPOTLESS SERVICES has a great opportunity for a Full Time Customer Service Centre Consultant to work in our Rhodes (NSW) office which is very close to the Train Station and Shopping Centre. The hours of work will be 38 hours a week. Full training will be provided during business hours. After initial training (approx.2 months) the successful person may need to move to a later shift or weekend work. As a key member of our growing team, you will be primarily responsible for Answering maintenance requests via phone, email and fax Liaising with internal and external customers Accurate and detailed data entry Reporting to the Service Centre Supervisors To be successful in this role, you will need Excellent communication, comprehension and spelling skills Polite telephone manner An enthusiastic outlook Flexibility to work outside business hours Punctuality and reliability The ability to work well in a team environment Confident Computer Skills No experience necessary If you meet the above criteria “ Apply Now Job number 564653 Spotless is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Centre Consultant

    Customer Service Centre Consultant Casual Customer Service Centre Consultant Enjoy working with a motivated team? Passionate about providing excellent customer service? Want to be part of a growing, global organisation? At SPOTLESS we employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Hospitality Industry, Resources, Defence, Sport Entertainment, Laundries, Health Education and Government. Were passionate about finding better ways of doing things. For our customers. And for you. SPOTLESS SERVICES has a great opportunity for Casual Staff to work in our Rhodes (NSW) office. To be rostered over 7 days (Monday to Sunday) and may lead to permanent employment. No experience is required, only willingness and enthusiasm. Full training will be provided during business hours. Benefits Negotiable and Flexible hours Modern air conditioned office Very close to train station and shopping centre Staff benefits programme As a key member of our growing team, you will be primarily responsible for Answering maintenance requests via phone, email and fax Liaising with internal and external customers Accurate and detailed data entry Reporting to the Service Centre Supervisors To be successful in this role, you will need Excellent communication, comprehension and spelling skills. Polite telephone manner An enthusiastic outlook Punctuality and reliability The ability to work well in a team environment If you meet the above criteria “ Apply Now Job number 564779 Spotless is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Representative

    Inbound Customer Service Representative Beaumont People are currently seeking passionate and enthusiastic inbound customer service representatives who are looking for opportunities in Western Sydney. Your responsibilities will include High volume inbound customer service calls Proactively demonstrate professional customer service skills in a fast paced environment at all times A drive and energy to succeed with a can do attitude Promote relevant products and service offerings to customers Consistently meet individual KPIs Answering customer and vendor enquiries To be considered for this role you will have Data entry keyboard skills and accuracy Claims experience is an advantage Strong customer service focus Exceptional communication skills (verbal and written) Good interpersonal skills and negotiation skills The ability to work within a team Ability to learn new systems Whats in it for you Worklife balance with no weekends Ongoing support and development Modern offices Permanent Residents and Citizens encouraged to apply If you are a stand out customer service representative looking for an opportunity like this, then please contact Taylor Sharp by applying today Please click Apply if you are interested in the role. If you have any queries, please contact Taylor 02 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Representative

    Inbound Customer Service Representative Beaumont People are currently seeking passionate and enthusiastic inbound customer service representatives who are looking for opportunities in Sydney CBD and North Sydney. Your responsibilities will include High volume inbound customer service calls Proactively demonstrate professional customer service skills in a fast paced environment at all times A drive and energy to succeed with a can do attitude Promote relevant products and service offerings to customers Consistently meet individual KPIs Answering customer and vendor enquiries To be considered for this role you will have Data entry keyboard skills and accuracy Claims experience is an advantage Strong customer service focus Exceptional communication skills (verbal and written) Good interpersonal skills and negotiation skills The ability to work within a team Ability to learn new systems Whats in it for you Worklife balance with no weekends Ongoing support and development Modern offices Permanent Residents and Citizens encouraged to apply If you are a stand out customer service representative looking for an opportunity like this, then please contact Taylor Sharp by applying today Please click Apply if you are interested in the role. If you have any queries, please contact Taylor 02 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Live Chat Consultant - Woodcare

    Live Chat Consultant - Woodcare The Opportunity We have a unique 10-month part-time opportunity available for a Digital Consumer Support Consultant within our Cabot™s business unit. In this role, you will be responsible for responding to Live Chat queries emanating from consumers visiting the Cabot™s website for inspiration and information. You will be required to engage with the consumer in their paint journey and create and emotional relationship between the consumer and the Cabot™s brand with the ultimate aim of converting propensity to purchase and brand favour to conversion to sale of Cabot™s products. The hours of this role will be Tuesday to Friday 2pm-6pm and Saturday 1-4pm. Our Team Our Consumer Help and Advice team provide a range of services including product and technical support. The Help Advice team service both our internal and external customers, with a focus on delivering excellent customer service, exceeding our customers™ expectations. The business is going through an exciting transformation and as a result we are seeking talented individuals looking for a great opportunity to work in our Help Advice team. Our vision is to engage with consumers who contact us via our websitelive chat function, for the entire woodcare journey from inspiration, colour or product choice, preparation, application to celebration. This is an ideal entry point for those seeking base level knowledge and experience for a potential future career in sales or marketing within DuluxGroup. What you will bring and develop To be successful in this role you will display strong attention to detail initiative and a proactive customer service focus. Although training will be provided, you will preferably have some knowledge in the woodcarecoatingsstains area. To be successful in this role you will also demonstrate Industry hardware or woodcare experience preferred Proven experience in a retail, customer service, contact centre of a sales environment A customer satisfaction mentality with a passion for helping customers Strong computer skills and expertise in the art of multi-tasking Ability to work independently and in a team environment with good time management and problem solving skills Strong, professional written and verbal communication skills. Some benefits to you will include Secure on-site parking A subsidised on-site canteen Product discounts Our Place Part of ASX top 100 listed DuluxGroup, Cabot™s manufacture with pride a comprehensive range of stains, varnishes, clear finishes, oils, paints and polishes for the preservation and beautification of your timber at home. Since its arrival in Australia in the ˜90s, Cabots has steadily increased its share to the point that, today, it is the market leading woodcare brand in the DIY market in Australia. To submit your application please click Apply now

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Zenith Payments is an Australian owned and operated innovative payments and prepaid card business. We are passionate about our customers and staff, and if youre enthusiastic and motivated, wed love you to join our family in Balmain. We love that you are · Passionate with an attitude towards assisting customers and making them smile over the phone · Great Quality Service “ you provide a great experience and solution for your customer · You go above and beyond, having the spirit to see a task to the end “ with the ability to inspire others, be a team player, providing a successful team attitude. · You can work autonomously and make a positive contribution to process improvements and efficiency with your strong organisational, problem solving, negotiation and time management skills. · Your can-do attitude will get you everywhere Were excited to be hiring a new Customer Service Guru You are the glue helping the operations run smoothly. The following core capabilities and personal attributes are valuable. Wed love you to · Manage an array of inbound calls and emails from our existing and potential business customers, and our sales teams · Guide customers and help to resolve queries with sound judgement and initiative · Use your excellent phone manner, strong verbal and written communication skills, data entry, and great customer service skills to deliver a Gold Standard of service for every customer. · Collaborate with the business to ensure every customers requests are fulfilled and an outstanding customer service experience is given. Why work with us? At Zenith, we believe that a family orientated, productive workplace depends on having a diverse range of experiences, perspectives, ethnicities and genders. Our business is based on high customer service. Were growing fast. We have a stable long term experienced management team, core workforce, and support team who are highly valued. Must be an Australian Citizen or Permanent Resident. Sponsorship is not available. Previous applicants need not reapply. Right to live and work You must have the right to live and work in this location to apply for this job.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer MACQUARIE UNIVERSITY, DEE WHY and CHATSWOOD

    12 months fixed term part time role “ 32 hours per week “ Monday and Friday availability is necessary Excellent for a fast learner who has exceptional customer service skills and is able to work autonomously This role will give you the opportunity to learn new skills and training will be provided on minor hearing aid repairs Attractive salary plus 15.4 superannuation Hearing Australia is the country™s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it™s more than just a job. What we are looking for is a caring and friendly nature, an open mind and a flexible can do attitude. The suitable candidate will work predominantly in our MACQUARIE UNIVERSITY Hearing Centre but will also support our DEE WHY and CHATSWOOD Hearing Centres frequently. The key responsibilities of this role include but are not limited to Positively greet clients, attend to all counter and telephone enquiries Confirmation of appointments Liaising extensively with our clients, whom are children, young adults, children with additional needs, complex need adult clients and the elderly whom can come from multicultural Aboriginal and Strait Islander backgrounds Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail Proactively identify client needs and offer professional advice on assistive listening devices Minor hearing aid repairs, accurate checking and management of the repairs Assisting Clinicians with the provision of clinical services to our clients Demonstration the use of hearing aids and provide practice to clients Cash handling, settling of banking end of day Administrative duties including monthly reports and checks The successful candidate must have Experience in providing exceptional, friendly and client centered customer service within an administrative environment Intermediateadvanced level computer literacy with intermediateadvanced skills in Microsoft Office and a working knowledge of iPad applications Excellent interpersonal and communication skills (written and verbal) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes Why work for Hearing Australia? At Hearing Australia, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and within our hearing centres across the country. This role is a unique opportunity to work in an organisation that is providing world leading research and hearing services for the well-being of all Australians. Visit www.hearing.com.au and www.ahcareers.com.au to discover more

    location NSW 2000, Sydney NSW 2000, Australia


  • Claims Consultant

    Claims Consultant Greenstone Financial Services is one of the fastest growing and most successful direct insurance companies in Australia respresenting blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths. The opportunity The Claims Agent will have responsibility for the processing of all Claims that are made by customers. They will need to liaise with external stakeholderspartners, re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification as needed. Paramount is to ensure that the customer claim is managed in a timely manner, whilst also managing the process and procedural requirements of the business. Duties Include Providing a high level of claims service outcomes to meet productivity standards and KPIs Take inboundoutbound calls and respond to email enquiries from customers and internal departments Request, process and lodge claim forms Preparing invoice and claim payments Review customer eligibility for a claim as per the Product Disclosure Statement Arrange continuance of cover and refunds where available Review the completed claim forms to ensure all requirements are received Ensure that claims are managed in a timely manner whilst also adhering to the process requirements of the business Ensure all relevant Claims documentation is maintained to the expected standards of Greenstone Maintain all records related to the claims and also submit related claims to management for sign off To be successful in this role you will need to have Commitment to the delivery of exceptional Customer Service on all customer claim interactions Strong commitment to Team environment Excellent complaint and conflict handling skills Highly empathetic Ability to build and maintain rapport Excellent listening and verbal communication skills Adaptable to change Attention to detail and highly organised Very good problem solving ability Able to work under high pressure and meet strict deadlines High degree of analytical ability Call centre experience essential Claims experience advantageous Whats in it for you? Onsite cafe 1,200 annual travelparking allowance paid fortnightly Free onsite company gym Short walking distance from the Norwest Metro Station Monthly massages and weekly free lunch Training and career development opportunities Quarterly awards celebrations, annual conference and many other great benefits Visit www.greenstone.com.au for more info or Apply Now

    location NSW 2000, Sydney NSW 2000, Australia


  • Claims Consultant

    Claims Consultant Greenstone Financial Services is one of the fastest growing and most successful direct insurance companies in Australia respresenting blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths. The Opportunity The Claims Agent will have responsibility for the processing of all Claims that are made by customers. They will need to liaise with external stakeholderspartners, re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification as needed. Paramount is to ensure that the customer claim is managed in a timely manner, whilst also managing the process and procedural requirements of the business. Duties Include Providing a high level of claims service outcomes to meet productivity standards and KPIs Take inboundoutbound calls and respond to email enquiries from customers and internal departments Request, process and lodge claim forms Preparing invoice and claim payments Review customer eligibility for a claim as per the Product Disclosure Statement Review the completed claim forms to ensure all requirements are received Ensure that claims are managed in a timely manner whilst also adhering to the process requirements of the business Maintain all records related to the claims and also submit related claims to management for sign off To be successful in this role you will need to have Commitment to the delivery of exceptional Customer Service on all customer claim interactions Strong commitment to Team environment Excellent complaint and conflict handling skills Highly empathetic Ability to build and maintain rapport Excellent listening and verbal communication skills Adaptable to change Attention to detail and highly organised Very good problem solving ability Able to work under high pressure and meet strict deadlines High degree of analytical ability Call centre experience essential Claims experience advantageous Whats in it for you? Onsite cafe 1,200 annual travelparking allowance paid fortnightly Free onsite company gym Monthly massages and weekly free lunch Training and career development opportunities Short walking distance from the Norwest Metro Station Quarterly awards celebrations, annual conference and many other great benefits Visit www.greenstone.com.au for more info or Apply Now

    location NSW 2000, Sydney NSW 2000, Australia


  • Guest Experience Consultant

    About the business and the role Clintons Toyota has been recognised as the first New South Wales Kaizen Lighthouse Dealer and prides itself on encouraging personal development and growth as well as continuous improvement. As a well-respected dealer since 1945, the name Clintons has developed a strong relationship with the Macarthur community and maintains the names integrity as we broaden our Clintons Toyota network. Clintons Toyota recognises the success of the business comes from the people who work behind it. Clintons Toyota is recognised as a workplace of choice with frequent team building social events, as well as department rewards for positive behaviour. For this, the right candidate will be joining a close and supportive team that is customer service driven. Job tasks and responsibilities The ideal candidate will receive specialised training both through internal and external sources to ensure growth and development working alongside an experienced Guest Experience Manager and team. A high level of professionalism and presentation is a must. Your day to day responsibilities will include, but not limited to answering phones in a very busy multi franchised call centre, mail sorting, recording data and service reminders. Skills and experience The ideal candidate will meet the following criteria Exceptional communication skills A strong work ethic Self-motivated and well disciplined High focus on customer service Create and Confirm online service bookings Facilitating conflict resolution by acting as a liaison between customers and internal departments. Being proactive in facilitating customer satisfaction within the dealership. Contact customers through CRM call list Receive inbound calls and assist customers with all enquires where possible and refer to relevant departments when required. General Admin work as required Applications can be sent to Shanenproa.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Technical Services Representative

    Technical Services Representative Customer Service Based in Rydalmere The Company Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through a strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us johnsoncontrols on Twitter. Roles and Responsibilities Respond to incoming calls regarding equipment faults, service bookings and customer complaints pertaining to the service of ADT alarm systems Conduct basic troubleshooting to try and fix the fault over the phone and assess whether a technician is required to attend site Support the service department in order to achieve professional and timely service delivery increased prevention of unnecessary site visits through troubleshooting resolution Perform a variety of customer service and administration functions related to the establishment of contracts for the ADT business on a national basis Specific Accountabilities Provide an exceptional customer experience Taking incoming customer equipment service related calls, troubleshooting and assisting the customer to resolve over the phone where possible Document all calls and actions taken into MASTERMIND ensuring that all updates and amendments are accurate Receiving incoming calls, faxes, and contracts related to setting up of contracts into MASTERMIND Conduct credit checks on customers as per guidelines Taking and entering information into MASTERMIND customer contract details which may include but is not limited to customer site information, contract and billing, and banking information, alarm dispatch instructions, emergency contacts Document all calls and actions are taken into MASTERMIND ensuring that all updates and amendments are accurate Handle all customer complaints promptly and amicably, escalating where necessary Assist customers where possible, without transferring Follow through and take ownership of all queries where possible Consistently meets or exceeds all quality and productivity standards Follow Shift Manager™s instructions Contribute to well-staff and a safe and healthy workplace through Person Specification A current and valid driver™s license and the car is also essential, as there is no public transport in the area after hours The successful applicant must hold or be able to obtain and maintain a Security License and Senior First Aid Certification Training will be provided and funded to obtain a Security License if the successful applicant does not possess one To be eligible to apply for this position you must be an Australian Citizen or Australian Permanent Resident Knowledge and Experience Have or be able to complete, qualify and attend Security License and Senior First Aid Course Must possess can do attitude Provides an exceptional customer experience each and every time Minimum 12months full time customer service experience or security control room Has the functional and technical knowledge and skills to do the job at a high level of accomplishment Technical troubleshooting expertise Has a passion for wanting to know how things work Picks up new things quickly Is good a learning new skills, product and technical knowledge Shows tenacity in finishing especially in the face of resistance Pursues everything with energy, drive and a need to finish How to Apply Click on the APPLY button to submit your application in confidence. Johnson Controls Master Security Licence 404945334 The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? How many years experience do you have as a customer services representative? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Quality Assurance Officer

    Quality Assurance Officer Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Senior Insurance Agency and Choosi. The Opportunity - Permanent Full Time Our Quality Assurance team is expanding and we are currently seeking a Quality Assurance Officer to join our team. The Quality Assurance Officer will be primarily responsible for listening to phone calls and completing call evaluations using a predetermined evaluation criteria and checklist. The objective of the role is to ensure that calls are compliant, call quality is maintained and that any quality assurance risks to the business are identified. To be successful in this role you need to have High attention to detail and accuracy Well-developed written and oral communication skills Solid working knowledge of Microsoft office suite in particular Excel Ability to work autonomously as well as part of a team Well-developed time management and organisational skills Well-developed problem solving skills and analytical skills The ability to be flexible and adaptable to change in a dynamic work environment Desirable Experience in a Quality Assurance environment Experience with the use of Verint Whats in it for you? Fantastic employee benefits including access to onsite gym facilities, free monthly massages, weekly lunch and fresh fruit, onsite café Short walking distance from the Norwest Metro Station Competitive base salary + Super Initial induction product training and on-going manager and team support Access to ongoing professional development and career progression within a leading organisation Great central location of Bella Vista - avoid the hustle and bustle of the city and the stressful commute To be eligible you must be a permanent resident with full working rights in Australia. Please send your resume to recruitmentgreenstone.com.au or Apply Now

    location NSW 2000, Sydney NSW 2000, Australia


  • Techstore Online Sales/Customer Service Assistant

    Techstore Online SalesCustomer Service Assistant About the Company Jaycar Electronics is a leading Specialist Electronics Retailer with a store network of 90 stores across Australian and NZ. They are one of Australias largest privately owned retailers with a 30 year track record of success and a core purpose Affordable technology to make it, enhance it and use it. About the role Your role will be varied, primarily supporting Jaycar Online Sales (Techstore), phone sales and enquiries. Your role will include providing support and making sales as well as other tasks like customer service assistance, contact and support to the customer, liaising with product managers and with stores plus many all rounder administrative tasks within the Techstore. Training and guidance will be provided. This role will give you an insight into the many facets of working in a dynamic sales department. Skills Experience Technical electronics background High level of communication skill Problem solving skills Attention to detail a must Fantastic organization skills A cheerful and professional attitude Willingness to learn Basic Microsoft office skills Culture Benefits If youre a person who gets the job done with a sense of urgency, is opportunistic, not afraid to think outside the box and passionate about technology then this is the organisation for you. Negotiable package commensurate with experience is on offer. To submit your application, please apply online using the appropriate link below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Officer - Castle Hill - Full time

    Guardian Interlock Systems head office is in Sydney and has been in operation for over 20 years. We are a friendly Australian owned and operated family company. Our office is wheelchair friendly. We are seeking a Full Time Customer Support Officer to join the team in our Castle Hill office. We are a leading supplier and program manager of Alcohol Interlocks and Breath Testing Equipment. We need a capable and experienced individual with excellent customer service skills. You will be taking a large number of phone calls each day regarding a range of issues. The nature of our business means having a thick skin, and being able to push back in a courteous and friendly manner is imperative. It is important that you have an upbeat personality if you want to perform well. You will need to have a natural inclination to help - without allowing yourself to be taken advantage of. We are looking for a true customer support professional who loves nothing more than being on the phone all day but also has the ability to multi-task. You need good computer skills, strong written and verbal skills and the ability to work independently and meet deadlines. You need to be flexible, motivated, well organised and willing to learn. The role is customer support based and involves tasks such as general pricing enquiries, taking and processing payments, equipment assistance, account assistance and database entry. If you meet the requirements outlined in this ad, we would love to hear from you. Please forward applications to Erin Laws via Seek. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Have you worked in a call centre before? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Operator

    Customer Service Operator Our Company Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX. Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians. This leadership is reflected in who we are. If, like us, you™re truly customer-led and you want to use your talent to create awesome moments, we™d love to hear from you. Role Snapshot The Customer Service Operator is responsible for delivering an exceptional experience to our customers by providing an accurate, efficient and friendly betting and information service to all customers via our 247 Customer Service Centre. We want to leave a lasting impression to ensure we are front of mind for all of their future betting needs. How you will contribute Answer incoming calls via an ACD (Automatic call distributor) console Ensure bet requests are placed correctly and within a timely manner Provide information for all Pari-mutuel and Fixed Odds products using a dual screen computer terminal and keyboard Provide general information such as scratchings, track conditions, events and bet types Provide detailed account information to account holders whilst delivering a complete and comprehensive customer experience Assist customers with TAB, TAB Rewards and Keno enquiries Provide prompt, efficient and friendly service to all customers Comply with regulations and maintain confidentiality at all times Our Ideal Person To be successful in this role Experience in a customer service role (Call Centre experience an advantage) Excellent phone manner Ability to perform in a fast-paced environment Medium to advanced competency in computer skills Ability to multi task and work within a team environment Good knowledge of racing and sports industry is advantageous Available to attend assessment centre on the 31st July 2019 Available to attend 6 weeks compulsorary training starting from the 12th August 2019 Availability Suitable applicants are required to work within at least one of the shift bands listed below. 1000 - 2200 1100 - 2300 1200 - 0000 2200 - 1000 Full Availability When you join our team, you™ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs that make Tabcorp the best in class Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitmenttabcorp.com.au LIPOST

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Sales Consultant | Padstow

    Inbound Sales Consultant Padstow Customer Service focused? Do you have any Call Centre experience? Its that time again Due to continued growth, our award-winning Contact Centre is seeking highly-motivated, enthusiastic and passionate Inbound Customer Champions to join their team to continue delivering first class service to our new and existing customers. At OBrien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. OBrien® is also part of Belron®, the worlds leading glass specialists operating in 35 countries. You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive intense training (first two weeks during core business hours) as well as ongoing coaching and support to ensure you get the most out of our generous commission structure There™s never a dull moment when you work in our team with endless giveaways competitions, activities, incentives, team fundraising, lunches and dinners and our favourite of them all, FREE DAILY BREAKFAST (just to name a few) The benefits of working with us Competitive annual salary + shift penalties + Incentives Employee benefits program Ongoing professional development Work life balance, flexible rostering and weekend shifts available As an Inbound Sales Consultant, you will be responsible for Attending to inbound calls from customers and maintaining current KPIs Strong sales andor customer service experience and ability to demonstrate your achievements through proven results Making occasional outbound calls to customers and liaising with branches and external service providers Providing first class service to all customers using your amazing people and communication skills Be a valuable member of our team, contributing to our success and actively helping to create a positive environment Ability to own the call and deliver an incomparable conversation To be considered you will have Must be available to start on the 12th of August or the 19th of August A true passion for delivering customer service excellence An ability to work with defined KPIs and desire to grow and improve Confident, engaging approach and a natural ability to communicate Strong influencing and negotiation skills Retail or customer service experience Resilience and the ability to work in a complex and changing environment A strong desire to succeed Previous Sales or Call Centre experience is not essential however favourable. Apply now If you are seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Head over to httpswww.obriencareers.com.au to apply now Silvana Hanna

    location NSW 2000, Sydney NSW 2000, Australia


  • Personal Lending Banker - Rhodes

    Personal Lending Banker - Rhodes Personal Lending banker opportunity at our Rhodes contract centre Five star training and real career progression opportunities Inbound phone based role So when we say were looking for Personal Lending Bankers what were really looking for is a people person. Someone whos really good at talking (and listening) to our customers. Someone wholl go out of their way to help, and someone who wants to learn about the banking industry too. About the role This is more than just a sales role. Our Personal Lending Bankers take inbound calls from people who are interested in applying for a NAB product, providing tailored solutions to their financial goals and supporting them through the application process. Once you master our Consumer Product suite, you will progress into our mortgage lending division with further training and development opportunities. You will be based at our Rhodes contract centre and work on a rotational roster Mon “ Fri between 8am-9pm. On a day to day basis you will Have thorough conversations with new or current NAB customers who call to enquire about NAB Consumer lending products, ultimately understanding their financial goals and tailoring the best solution to their needs Provide accurate information and advice on NAB™s Consumer products whilst also genuinely connecting with your customer through your unique personality and passion to help Submitting application forms for a range of our products including personal loans, credit cards and general accounts with a high level of attention to detail To be successful in the role you will Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail Motivated to work in a target driven team environment Available to work full time on a rotational roster Mon “ Fri between 8am-9pm at our Rhodes contact centre Why NAB? In return for your commitment, passion and drive NAB rewards you with a fantastic work culture and banking career. You™ll be entitled to a range of family and employee incentives and benefits including a monthly rostered day off. We will provide you with ongoing training, support and development as you grow within the organisation. Ready to jump on board? We want to hear from you Send your application our way now and take the first step towards a career that will give you more than money To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Job Type Full-time

    location NSW 2000, Sydney NSW 2000, Australia


  • Consumer Service Banking Advisor

    Consumer Service Banking Advisor Vibrant and energetic work environment Excellent career development and growth Rhodes Location Are you a person who enjoys working in vibrant and energetic teams? Are you inspired by helping customers achieve the right outcomes? If yes, then this is a fabulous opportunity for you We are a team of phone based bankers who provide exceptional service and ensure we go above and beyond for each and every one of our customers. So whats the job all about? In this role you would be required to Take inbound calls on range of customer queries Resolve customer enquiries such as help with internet banking, general account management and credit card assistance Ensure all queries are resolved in a timely matter You must be willing to learn and are committed to providing a high quality service to our customers. This includes understanding customer™s banking needs and ensuring conversations provide them with a positive experience. You enjoy working in a fast paced environment, are reliable, organised and have outstanding time management skills. The details The role comes with an attractive salary + benefits. This is a permanent full time position and you will work on a rotating roster. This means you need to be available between 8am-9pm Monday to Friday, and 9am-6pm on weekends. Don™t worry, you will receive your roster 4 weeks in advance and you will always have the same 2 days off in a row, along with a rostered day off each month A career thats going places Our customers are really important to us, but so are our employees. Thats why we invest in our people by providing ongoing training and development “ so youll never feel unprepared. We will provide an initial training program which will equip you with the banking basics, and then provide ongoing training and support through up-skill programs to teach you specialist product and banking knowledge. If this sounds like a role you™d be passionate about then apply now To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.

    location NSW 2000, Sydney NSW 2000, Australia


  • Outbound Mortgage Retention Banker

    Outbound Mortgage Retention Banker Banking role with real opportunities Use your passion for customers to help them achieve their financial goals Phone-based positions in our Rhodes contact centre Yes, we™re a bank. And yes, this is a banking position. But we™re not like regular banks “ and we don™t hire regular bankers “ we hire bankers that excel, grow, and take their careers to the next level. Our Mortgage Retention Bankers talk to our customers “ all day, every day. They support our customers through some of life™s most exciting, scary and overwhelming events. They are caring, personable bankers who are experts in what they do, whether it™s increasing a customer™s mortgage to fund their dream extension, or helping them to get the best value out of their current mortgage product. Their key goal every single call is to provide value to our customers, which may include reducing their costs or save them money to help them reach their next financial goal. So, what do Retention Bankers do on a day-to-day basis? As an entry-level Retention Banker, you will be proactively retaining our mortgage customers. This will include Calling valued customers in order to understand how to better support and back their current financial goals On-boarding existing customers who have just settled with their Home loan through their Broker to ensure understanding on all accounts loans and services we provide Making the customer experience easier, simpler and faster Educating our customers on our Digital platforms such as internet and mobile banking, making it easier for them to do their banking with NAB These Banking roles are complex, busy, and not without pressure “ but they are equally rewarding. We push our bankers to develop and grow their skill sets, providing them with endless career growth opportunities and support, to ensure they are constantly learning and being challenged in their roles. You don™t need any banking experience we can teach you all of the technical stuff. It™s the passion for customers and the will to succeed that we are looking for in our bankers. The fine print These roles come with attractive salaries, and you will also be eligible to earn a bonus on top of that. They are full time, permanent banking roles, and work from 9am to 6pm Monday to Friday. About you We would love to hear from you if You love talking to people, lots of people, every day over the phone Like to learn new technology and systems, and can learn to navigate a number of different systems Are committed to putting in the effort to achieve amazing results Have Australian or New Zealand citizenship or permanent residency status So, have you liked what you™ve read? If so, apply now

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Food Processing Sector

    With our Food Processing Sector specialist taking parental leave to care for her new bundle of joy, a new opportunity has become available within our amazing Customer Service team at our Enfield Branch. Reporting to the Customer Service Manager, the key focus of this role is to facilitate the delivery of efficient, accurate and timely communication to Bunzls Food Processing industry customers andor suppliers, as well as our Food Processing Sector sales team. Working autonomously as the sole Food Processing Sector Customer Service team member, you will become a valuable member of the highly supportive Customer Service Team at our Enfield Branch. You will receive comprehensive training to give you all of the tools and knowledge that you need to succeed. SO, WHATS IN IT FOR YOU? Bunzl Australasia is a leader in the marketing and distribution of a diverse consumable products range across a wide variety of industry sectors. Were a multinational company committed to bringing out the best in our people through ongoing training and development, providing an environment that is safe, pleasant and harmonious, encouraging open and effective communication between all levels and offering employment that is secure and satisfying. Some of the benefits you will enjoy include A salary commensurate with experience - we know you work to live. A supportive and friendly environment that continues to grow and provide career opportunities. Well-being and community programs, including our Community Support Program (CSP). Discounted corporate deals, including Health Insurance plans and Holiday bookings. This isnt a full list of course... We feel we have a lot to offer the right person OUR IDEAL PERSON To succeed in this role, you will need a minimum of 3 years experience within a Customer Service or Customer Care position. Experience within the Food Processing industry is preferred, but not essential. Your strong attention-to-detail will allow you to accurately maintain our project issues log to ensure that every customer demand can be met in a timely manner. You will also require the below Excellent telephone manner and effective communication skills. The ability to prioritise and continually adapt within a fast-paced environment. Computer literate and familiar with Microsoft Office efficiency packages. Strong numerical and analytical skills. A commitment to Customer Service excellence. Good organisational skills. Self-starter and highly motivated. Ability to work in a team environment. If this sounds like a fit for you, and you have the skills and characteristics we are looking for, then we would like to hear from you Please apply through the ˜apply option, including your covering letter and resume. NO AGENCIES PLEASE

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer (Rhodes, NSW)

    Customer Service Officer (Rhodes, NSW) Link Group is a global third party financial record keeper active in the securities registration, superannuation administration and property sectors, along with providing a suite of value added services. In Australia alone, Link Group manages over 15 million account records and processes more than 60 billion dollars in payments every year. We currently have a great opportunity for a Customer Service Officer to join our Fund Administration division in our Rhodes office. The Purpose of the role At Link we take pride in our Customer centric culture, innovation and high performance. We live by the words- Customer First. You will be the first point of customer contact (members, employers and financial planners) for a range of superannuation enquiries, meeting or exceeding The Specialist Customer Service Officer is the technical and subject matter expert in superannuation. You will be expected to undertake administrative tasks and outbound calls as required. The standard hours of operation are currently 8am-8pm Monday to Friday on a rotating flexible roster. We are holding interviews ASAP with a start date end of July The responsibilities of the role include Deliver high quality customer service on inbound and outbound calls by meeting and exceeding Quality Monitoring targets. Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution to ensure an outstanding member experience Demonstrate ownership of investigations on behalf of customers and competency handling escalations Participate positively in the team and team meetings to share ideas and achievement of team goals Contribute towards continuous process improvement Work with Team Coach and Team Leader to improve personal capability and skills Participate in formal and informal team based training Support peers and colleagues in delivering results, working closely with colleagues within the Contact Centre and the broader Link Group Adhere to all legislative requirements required for the role Comply with company Privacy and Financial advice policy and procedures To be successful in this role you will have You will be a natural communicator who enjoys talking to customers and understanding their needs, and providing exceptional customer service As a consultant you will be positive, flexible and 100 committed to bringing your best self to the role Ideally you will have experience working within a contact centre providing complex information to customers working towards KPI™s such as AHT, NPS, however attitude is everything You will have the ability to resolve customer enquiries over the phone by asking the right questions to understand all enquiries and provide first point resolution You will understand that the industry that Link Group operates in (Superannuation) will have policy and compliance requirements and you will relish in the challenge to understand and action these in your role You will enjoy working across multiple computer screens, have proven experience quickly qualifying information and presenting accurate and timely information to your customers Above all else, you will be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally. At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment. Commitment Integrity Professionalism Respect Teamwork

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    About Us Compass Housing Services is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Compass is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications About the role Great opportunity for an experienced Customer Service Officer to join our team on a full time basis. Working within our operational department you will provide the benchmark in customer service excellence. You will liaise with internal external stakeholders on sensitive issues requiring you to possess excellent verbal written communication skills understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service. Key Responsibilities include Answering incoming calls as the first point of customer contact Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests Assist with walk-in housing enquiries General administrative duties including but not limited to word processing, filing, banking Updating records in our database system Collecting, collating, and recording documents as requested About You To be considered for this role, please ensure you have addressed the following essential selection criteria Demonstrated experience in a call centre or high volume customer service environment Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning Well developed and effective interpersonal, de-escalation and communication skills General administration duties will be part of the role so proficiency in Excel, Word Outlook is essential Experience in the social housing sector is desirable but not essential How to apply When applying, please ensure you address the key selection criteria as part of your application. To apply and view the Position Description, please visit our website www.compasshousing.orgaboutjobs Confidential enquiries may be made by contacting Arlene Rowland, Human Resource Officer on 02 4920 2600 or emailing recruitmentcompasshousing.org Applications will be reviewed on receipt. Please note, agency referrals will not be accepted for this role The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary?

    location New South Wales 2083, Australia


  • Customer Care Representative- Cue Clothing Co.

    Customer Care Representative- Cue Clothing Co. Australias Icon The Cue Clothing Co is a leader in the Australian retail fashion industry, providing our team with a unique working environment that is inspiring and innovative, consistent with our product and design. We are seeking an experienced professional to join our Customer Care Team which manages all aspects of communications to our 220+ stores, customer service related inquiries, coverage of social media platforms, driving our rapidly growing online presence in the digital space being across all in store promotions. The fast pace nature of this role, and indeed the company, requires you to have superior time management skills and be confident in your ability to remain calm under pressure and ensure that deadlines are consistently met through our Live Chat function and via the phone. To be on Cue.. You will need to have effective and clear communication skills, be able to build relationships with key stakeholders and have strong computer skills and typing speed. Availability to complete rotating shifts including weekends and late night work is also a must. On Offer.. You will receive a competitive salary package, staff discount on new season product for Cue and Veronika Maine product and the opportunity to join a highly successful team that has maintained both brands at the forefront of the Australian and NZ fashion industry. If you feel you are on Cue to join Australia™s most successful privately-owned fashion company and eager to become a part of a supportive team who love fashion, please contact us hrcue.cc or apply through SEEK. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience in a sales role? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Account Sales Operator

    Account Sales Operator Our Company Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX. Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians. This leadership is reflected in who we are. If, like us, you™re truly customer-led and you want to use your talent to create awesome moments, we™d love to hear from you. Role Summary The Account Sales Operators are responsible for delivering an exceptional experience to our customers by providing an accurate, efficient and friendly betting and information service to all customers via our 247 Customer Service Centre. We want to leave a lasting impression to ensure we are front of mind for all their future betting needs. Answer incoming calls via an ACD (Automatic call distributor) console Provide prompt, efficient and friendly service to all customers Ensure bet requests are placed correctly and within a timely manner Place bets and provide information for all Parimutuel and Fixed Odds products using a dual screen computer terminal and keyboard Provide general information such as scratchings, track conditions, events and bet types. Provide account information to account holders such as account balance and recent transactions Comply with regulations and maintain confidentiality at all times Our Ideal Person At least 18 years old Experience in a customer service role (Call Centre experience an advantage) Excellent phone manner An enthusiastic and positive team player Reliable and punctual Ability to perform in a fast-paced environment Medium to advanced competency in computer skills Ability to multitask and work within a team environment Good knowledge of racing and sports industry is advantageous Available to attend an assessment centre on the 14th or 15th August 2019 Available to attend compulsory training starting from the 9th September 2019 Availability Suitable applicants are required to work within at least one of the shift bands listed below. 1000 - 2200 1100 - 2300 Full Availability This will be an initial 3 month fixed-term role When you join our team, you™ll be able to take advantage of a range of benefits including flexible rostering, comprehensive training and competitive hourly rate of pay Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitmenttabcorp.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Support & Customer Service Executive

    The Role We are seeking a customer focused, energetic and enthusiastic individual to join our National Customer Sales Support Team based in our Smithfield head office. This role is varied with main responsibilities including but not limited to Answering a high volume of calls from repeat and new customers Processing customer orders and quotes Resolving customer queries pertaining to products Being proactive when dealing with sales phone calls Ensure customer enquiries are answered professionally and promptly Liaise with internal departments on a regular basis Supporting the national sales team CRM administration The Candidate The ideal person will demonstrate A positive team player with can-do attitude and a willingness to assist in different areas of the business. Previous experience in a customer sales support based role Excellent communication skills, written and verbal Technical aptitude Excellent computer and data entry skills Attention to detail, with initiative and common sense Commitment and dedication Interest in the building, plumbing or electrical industry Ability to work in a team environment About Us Since 1920, Mascot Engineering has been manufacturing products for the building industry. Proudly Australian owned, we have operations nationally with the head office and primary manufacturing plant in Smithfield, NSW. We manufacture and supply products for the Building, Plumbing, Electrical, Civil and Landscaping markets throughout Australia. Were a young and dynamic team who are passionate about what we do and like to enjoy ourselves as we do it. Our products have a real benefit over the competition and were well known in the market place. Everyone in the business makes a difference “ were a small team, not a corporate - everyone has a voice. Visit mascotengineering.com.au for more information. Opportunities like this dont come around every day... If the above sounds like you and youre passionate about customer service, apply today with your CV and letter of interest (all applications will be treated in confidence). The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative Founded in 1884 and one of Australias largest privately-owned companies, Stuart Alexander Co imports, markets and distributes premium brands such as Chupa Chups, Mentos, The West Winds Gin, Tabasco and Monin Syrups. Stuart Alexander is committed to attracting, developing and retaining great people who can contribute to our vibrant, collaborative and high-energy culture. Currently, we have a great opportunity for a passionate Customer Service Representative to join our close knit team. Reporting to the Customer Service Team leader, key responsibilities include Accurate data entry for order management Responding to incoming customer queries and requests Achieving great customer service satisfaction levels for internalexternal customers Taking ownership and resolving any delivery or distribution issues We are looking for a Customer Service Representative who possesses the following Positive can do attitude Excellent interpersonal and communication skills Attention to detail when order processing with numeric alphanumeric Ability to build great relationships with customers Strong MS Office knowledge, previous experience using Salesforce is highly desirable If you believe you have what it takes and are looking for a challenging new opportunity, please submit your resume to careersstalex.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Representative

    Sales Representative 75K “ 81K on target earnings (50K - 56K base pending experience + super + comms) 1,200 annual travelparking allowance paid fortnightly Guaranteed annual base salary increase of 3 2 weeks of inhouse training to set you up for success The Role We have an exciting opportunity for passionate and motivated Sales Representatives to join our committed team based in Norwest Business Park. As a Sales Representative operating within our Call Centre you will Engage with customers to provide solution based products Build rapport with existing and new customers whilst delivering a positive customer experience Achieve a set of sales KPIs which we will teach and guide you through Adhere to all compliance and quality processes What are we looking for? Customer focused sales professionals with the drive to meet targets and KPIs A supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay 80K - 87K OTE and additional leadership exposure Earn Specialist status in 2 years = 20 increase to base pay 95K - 105K OTE and funding for industry related study (RG146). Company funded paid parental leave benefit Additional days of leave on top of annual leave entitlement (based on tenure) Free onsite gym and cafe, monthly massages, retail discounts eg movie tickets, Taronga Zoo entry, live shows + more Quarterly award functions and grand annual conference Funded Induction product training and on-going coaching and support Short walking distance from the Norwest Metro Station 1,200 annual parking allowance paid fortnightly Great central location in Norwest Business Park, Bella Vista Who is Greenstone? Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community. Apply Now Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • NATIONAL RESPONSE CENTRE OFFICER - Part-time

    With offices throughout Australia, this global company has become one of the most successful manufacturers of Lifts, Escalators and Moving Walks. Servicing both the commercial and residential markets, our organisation continues to forge it™s way to becoming the market leader. Thyssenkrupp Elevator Australia 247 National Response Centre is seeking an experienced National Response Centre Officer on a part time basis, Thursday, Friday and Saturday 2.00 pm to 10.00 pm to work within our modern loft-like Alexandria Office. The successful applicant is required to be available 247 due to its rotating roster and as the teams back-up - covering annual leave and other personal leave i.e. Sick Leave. The position reports directly to the National Response Centre Supervisor and your duties will include but not be limited to Reporting and administration tasks Allocation of service calls to our Technicians Receive, control manage all incoming elevator inquiries in a timely manner Data-entry Taking fault reports from Technicians Completing work orders Completing AccidentIncident reports Producing reports for clients Filing The successful applicant will be expected to demonstrate an ongoing commitment to the following personal characteristics Team work Show initiative and be pro-active Ability to solve problems and decision making Great attention to detail Pleasant phone manner Strong decision making skills An ability to maintain composure under pressure in a demanding environment Ability to follow customer issues through to resolution Strong organisational and time management skills and results orientation The successful candidate will have 2-5 years previous experience in a customer service role or response centre, and have had some exposure to data entry. You will also have excellent interpersonal skills with impeccable communication skills, both verbal written. You will also have solid computer skills with the ability to operate databases and various Microsoft Office programs. Knowledgeexperience using SAP will be highly regarded. In addition you should have a great work ethic, reliable and also be a team player. APPLY NOW All suitable applicants should apply in writing to the Human Resources Manager. To be eligible, you must submit a current resume and a cover letter outlining the following Skills and Experience in reference to the job ad Availability Please Note Only successful candidates will be contacted We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Casual

    Customer Service Representative - Casual Who we are Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 60,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,000 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people. About the role An opportunity has arisen for a Customer Service Representative, with a genuine enthusiasm for excellence in customer service to join our organisation based in our National Call Centre in Botany on a casual basis. Reporting to the Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to our highly-trained technicians, accordingly. Key accountabilities include Taking inbound calls and break down requests Logging and dispatching service calls to technicians Providing customers with accurate and timely information regarding job progression Following and implementing our internal escalation processes to meet set KPIs Please note that our Customer Service Centre operates 24 hours a day, 7 days a week. As such, we are seeking individuals who are flexible in their work hours (i.e. days, afternoons, nights, weekends, public holidays) as we have a number of different shifts available across the week and weekend. What we are looking for To be considered for this role, you will have at least one (1) year experience in a high-volume call centre environment, together with Excellent interpersonal skills and customer service etiquette Outstanding communication skills, both verbal and written Intermediate MS Office Suite skills Strong keyboard skills with excellent attention to detail Ability to process and communicate technical information Previous experience using SAP is desirable, although not essential Whats in it for you? This role is an excellent opportunity for you to expand your existing skills in a large, global organisation. At Schindler, we have a great culture that is supportive and inclusive. There is potential for real growth both personally and professionally in this role where you will get the opportunity to work with a great bunch of people and be supported in your development. Package includes a great annual salary, competitive bonus program, opportunity to access educational support, access to staff discount scheme, a wide variety of social activities - even a day off for your birthday. How to apply If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, please visit our Career site - httpsapp.revelian.comschindlercareers click on the Apply button and complete our online application form. If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying. We support diversity and inclusion in all our workplaces women, Aboriginal Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative - Full Time

    Customer Service Representative - Full Time Who we are Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 60,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,000 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people. About the role An opportunity has arisen for a Customer Service Representative, with a genuine enthusiasm for excellence in customer service to join our organisation based in our National Call Centre in Botany. Reporting to the Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to our highly-trained technicians, accordingly. Key accountabilities include Taking inbound calls and break down requests Logging and dispatching service calls to technicians Providing customers with accurate and timely information regarding job progression Following and implementing our internal escalation processes to meet set KPIs The role of the customer service representative we are seeking to fill will be required to work 38 hours a week, Monday to Friday. Day shifts operate between the hours of 7am and 6pm. There may be the occasional requirement to work overtime, on weekends or during public holidays. What we are looking for To be considered for this role, you will have at least one (1) year experience in a high-volume call centre environment, together with Excellent interpersonal skills and customer service etiquette Outstanding communication skills, both verbal and written Intermediate MS Office Suite skills Strong keyboard skills with excellent attention to detail Ability to process and communicate technical information Previous experience using SAP is desirable, although not essential Whats in it for you? This role is an excellent opportunity for you to expand your existing skills in a large, global organisation. At Schindler, we have a great culture that is supportive and inclusive. There is potential for real growth both personally and professionally in this role where you will get the opportunity to work with a great bunch of people and be supported in your development. Package includes a great annual salary, competitive bonus program, opportunity to access educational support, access to staff discount scheme, a wide variety of social activities “ even a day off for your birthday. How to apply If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, please visit our Career site - httpsapp.revelian.comschindlercareers click on the Apply button and complete our online application form. If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying. We support diversity and inclusion in all our workplaces women, Aboriginal Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Officer - Part Time

    Contact Centre Officer - Part Time Who We Are We are a diversified, global financial services business with a unified goal to help our customers, our partners and more importantly our people to succeed. We set our customers up for success by using our strong experience and insight to offer real and balanced solutions across three key disciplines of Lending, Asset Servicing and Advisory. For our people, we create challenging and ambitious opportunities in an innovative and diverse environment. We live by our 3 Core Values Can Do - We are ambitious and entrepreneurial, so we look for opportunities. We think outside of the box when it comes to developing solutions for our customers and our teams. We leverage the power of teamwork to deliver. Balanced - We come with considerable experience and know how to handle the relationship between opportunity and risk. We understand how to create situations that can set people up for success - and that even in adversity producing a win-win is both human and profitable. Real - We tell it like it is. We respect people and keep it honest. If we can help we will. If we cant well say so. People want you to be straight with them and they like to understand how things are going - so we tell them. Trust is built by acting with integrity, by doing what you said youd do. By understanding what people need. The Contact Centre department is an integral part of the Pepper team, providing a range of services and expertise in a fast-paced environment. What we have on offer Based in Parramatta, we are seeking an experienced Contact Centre Officer on a 6-month fixed term contract to provide œbest in class service for Australian and New Zealand mortgage customers, whilst ensuring compliance to business and regulatory policy. This role will be on a part time basis to aid in our peak times ideally between 8am and 1pm. What we™re looking for in you Can Do At least 1 years™ customer service experience in a contact centre environment in the financial services industry and you hold a School Certificate or the equivalent. Ability to handle inbound customer enquiries relating to Pepper products via telephone, email and written correspondence. You have proven to be self-motivated, driven, highly organised and thrive in a fast-paced environment. Balanced Good verbal and written communication skills and a strong customer service ethic. An ability to remain calm under pressure and be a problem solver. A high performer who operates well within a team environment. Delivery of high quality work whist maintaining turnaround times. Real Work collaboratively with internal and external stakeholders to ensure customers are provided with the highest level of service within Pepper guidelines. A team player and form part of the existing positive department and company culture. What we™ll provide you in return In return, we will offer you a values-based and diverse environment, a leadership team that challenges and inspires you to continue to strive for success, a learning framework to support your development and a culture that rewards and recognises strong performance and potential. Our employee™s love our benefits which includes an employee reward recognition program, free fruit, flu vaccinations, flexible work arrangements, employee ˜mates rates™ for our loan products and so much more If this role sounds perfect and you want to join a company with a Can Do attitude and values that align with yours, we want to hear from you. For more information on Pepper visit www.pepper.com.au Pepper Group is committed to creating a diverse environment where all employees™ opinions, ideas and perceptions are valued.

    location NSW 2000, Sydney NSW 2000, Australia


  • Trainee Case Manager

    Do you have experience working within Customer Service Call Centre? Are you passionate about making a difference in people™s lives? Use your Customer Service Call Centre background within Workers Compensation Fun, collaborative innovative culture with excellent growth opportunities 4 weeks training with the team, starting on the 19th August EML is a leading Workers Compensation Insurance company. We now have over 2000 employees and are still growing which means an amazing and diverse culture with a very high internal promotion rate. THE OPPORTUNITY As part of our diverse team, you™ll help make a positive impact on someone™s life every day. You™ll feel great satisfaction knowing your talent and hard work has a purpose. We currently have multiple trainee Case Manager positions available in our George St, Sydney office to start on the 19th August. These successful candidates will join one of our well established Business Units here at EML. We will provide a comprehensive paid training program which will run for 4 weeks, where you will learn all aspects of the Workers Compensation business to become a successful Case Manager. Once trained as a Case Manager, you will receive your own portfolio to manage. Your role would be to liaise with the injured workers, their employers and Allied Health professionals, coming up with a strategic plan to help the worker get back into work as quickly and safely as possible. YOUR RESPONSIBILITIES Gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on physical injuries Liaise with a variety of stakeholders “ working collaboratively across all stakeholders to assist in return to work and return to health Liaise and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible Develop and implement Injury Management plans to assist the injured workers™ return to work journey with the support of our onsite Injury Management Specialists ABOUT YOU Ability to demonstrate resilience when having challenging conversations with multiple internal and external stakeholders An empathetic and motivational approach to provide customer centric support A driven professional with the ability to maintain a flexible approach across all levels of stakeholders Demonstrated experience working in front end customer service, call centres, case management, insurance, Allied Health or community services Highly developed written and verbal communication skills, with the ability to work in a fast-paced environment Passion for resolving conflicts and can handle challenging conversations Passionate about wanting to help people get their lives back at their time of need WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you™ll be part of a culture that celebrates diversity and inclusion. We™re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including 20 day™s annual leave + a registered day off per month A vibrant, collaborative team culture Onsite Free Fitness Classes, Pilates and Changing Facilities Onsite learning and development team Celebrate success with end of month drinks Employee well-being program including discounted memberships and yearly flu shots 17.5 annual leave loading From your first day, you will start our 4-week training program which is both classroom and on the job training We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more informationconfidential conversation please contact Long Nguyen on 02 8098 6360.

    location NSW 2000, Sydney NSW 2000, Australia


  • Associate Mortgage Expert

    Associate Mortgage Expert About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our modern Circular Quay offices, offering a vibrant and team-oriented environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Act as the primary point of contact for all home loan related enquiries through Lendi. Applying a structured and proven sales methodology to develop new opportunities for our national team of Home Loan Specialists. Educate new and existing customers on our services and engaging them to either refinance, consolidate debts or purchase a new property. Contributing as a team member and working closely with Home Loan Specialists, Sales Managers and the Lendis technology to provide an excellent customer experience. Integrate our best-in-class sales training with your can do, will do attitude to consistently meet and exceed key metrics. Uncapped commission structure. Delivering a high degree of integrity and always acting within the compliance of the business and industry. Skills and experience Completion of a relevant tertiary degree preferable but not necessary. Individuals within the final years of their studies, or those who are also new to industry will also be considered. Previous successful sales experience OR a passion to begin a career in sales. Desire to build a career or gain essential experience within the finance and tech industry. Strong interpersonal and multi-tasking skills. Ability to communicate is essential. Ability to work efficiently within a team environment. You will need to be a self-motivated and competitive individual, that is process and goal orientated. With a client-centric view, you will always look to provide the best outcomes and experiences for our clients. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    You can really feel the difference when you call and speak to the customer service staff of this highly regarded health and wellness company. Without compromising on credibility and professionalism we manage to foster a welcoming, fun and energetic culture. We are looking for a full time, permanent Customer Service Representative to complete the Customer Service Team. This is one of those rare Customer Service roles where you will really be appreciated as an integral part of the business. They recognise how important you are And youll love representing this very successful, well respected health and wellness company. Located in Macquarie Park, right next to the vibrant hub of shops, cafes and restaurants. This is a role within the Customer Service Team. The successful applicant will be required to handle inbound calls, provide exceptional service in all dealing with customers, have the ability to think on your feet and resolve complex questions, handle escalations, manage and understand customer service data and reports, support the leadership team in building staff rosters and provide overall support to the customer service department with your bright and bubbly nature. As the first point of contact and `face of the company, you will consistently impress with your warmth, poise and diplomacy. We are looking for someone with senior experience in Customer Service, who has excellent communications skills, a can do attitude, a willingness to learn and really takes pride in providing the highest levels of service to their valued clients. The successful candidate must be able to work Monday to Friday between 8am and 6pm. If this sounds like you please Apply Now with your resume and covering letter. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Happiness Delivery

    About the role Were looking for an enthusiastic, self-motivated individual to join our Customer Happiness Delivery team in Manly, Sydney. You will be an expert in communication, offering our fabulous Angels every solution to receiving and tracking their online orders from start to finish. Naked Wines is one of Australias most disruptive online wine businesses, and the right candidate will have a creative flare to match. This is an exciting opportunity for anyone, looking to get their foot in the door and develop an outstanding career with company that strives to challenge the status quo. ¦If this excites you then read on What will your role involve at Naked? Working as part of an amazing delivery team and making a difference to our customers and winemakers lives. Calling our customers keeping them updated on their orders keeping them up-to-date with the latest information throughout the delivery process Working closely with our third-party logistics partners to ensure a lifetime fix for all customers who experience any delivery issue. Communicating with our customers, organising returns (when required), and passing that information to our courier company to ensure a smooth process. Lodging and managing claims for any lost orders. Having an eye for detail and noticing any patterns to proactively minimise any potential delays. Making sure orders are going with the correct delivery channel to best fit the customer. Previous customer service experience is preferred but not essential. The boring stuff... Well need you to be available to work between Monday to Friday (occasional weekend shift, but not compulsory). Shifts can range between 800am-600pm, but only for standard 38 hour week. Note our office is in Manly, 2095. Which is approximately a 30 min drive north of Sydneys CBD (longer via public transport). Please ensure you send us a cover letter if youre interested Benefits 45K Salary + OTE Commission + Super 20 days holiday, plus your birthday (as long as you bring in cake) A regular wine allowance Weekly wine tastings Opportunities to meet the winemakers AND to travel to vineyards Bring your own beach towel and ping pong bat Send your Cover Letter and CV to jobsnakedwines.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Electronic Monitoring Centre Operators - Casual

    Electronic Monitoring Centre Operators - Casual Business Risks International Pty Limited (BRI Security) is a specialist corporate risk management and security services organisation with a national presence and approach. We provide unique, independent and comprehensive holistic security and safety services to Australian and International businesses, organisations and corporations. We have an opportunity for qualified and experienced casual team members, Electronic Monitoring Centre Operators, to join our 247 operation based at the Silverwater Correctional Centre. Key accountabilities include Monitoring live input information and responding as required including the reporting to other stakeholders Ensure a high level of reporting for occurrences and client issues in a timely manner. In addition, you will demonstrate the following competencies Minimum of two years experience in a similar customer service role. Prior experience within a security environment is highly regarded Self-motivated team player with strong communication and interpersonal skills Proficient computer skills on several systems - including email, Microsoft Office and database systems High attention to detail - able to compile and analyse data, recognise trends and compile reports as required Excellent professional presentation Be available to work daynight shift, rotating roster including weekends Ability to work under pressure and be focused on providing a high level of service to the client, and maintain a positive and resilient attitude Strong organisational and time management skills Successful applicants will be required to complete a full criminal history check prior to deployment. In return, you will have the support of a great company with a dedicated and committed support structure, the opportunity to develop your career and excellent remuneration. Full training will be provided on all systems in use. In addition, successful applicants will be provided, at completion of their training, a nationally recognised training accreditation certificate. Applications close 16th June 2019 BRI is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. ML Number 405149073 The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? Are you available to work on a rotating roster?

    location NSW 2000, Sydney NSW 2000, Australia


  • Business Graduate Opportunity | Shortys Liquor

    Business Graduate Opportunity Shortys Liquor Are you about to finish your business degree and head out into the big, wide world? Are you looking for a business that will give you exposure to learn across different operations of the business? Well, look no further. We have a role for you Let us tell you a little about our businesses Shorty™s Liquor is a key player in the wholesale and retail Liquor Industry. We provide a complete beverage supply service to a range of customers from large corporate businesses to wine connoisseurs and private buyers. Our extensive range is competitively priced and offers amazing value, and our delivery is on time, every time. We are often recommended by our customers as being reliable, providing value great service. Wine.com.au is a premium wine and spirit e-commerce store specializing gifting site and fine wine needs. Wine.com.au is the place to go to find the rare and premium product and have it personalized and delivered the same day in Sydney. Wattle Jones, The Handpicked Gifting Co. specializes in unique gifts boxes that plan on disrupting the hamper business and utilizing the corporate clients and relationships that Shortys Liquor has fostered over the last 13 years. Let us tell you a little about our graduate program that you will be involved in To begin with, you will be working within our customer service team. You will be answering customer enquiries via both phone and email, taking and processing both orders and payments from our clients, providing quotes and recommendations to meet the clients needs, coordinating tastings and events and assisting with adhoc administration tasks such as managing and updating customers details in our systems, setting up new accounts and processing pricing changes. Once you have championed this area of the business, in the new year you will have the opportunity to work within our Sales and Account Management team. Here is where you will learn the ins and outs about business development, client relationship management, and all things sales After this, you will work along side our talented Marketing team, gaining exposure to the world of online digital marketing. You will be assisting our team with creation of monthly newsletters, updating our social media platforms with engaging content, auditing our websites and many more exciting things. There will also be a great opportunity for you to gain exposure in the Operations and Logistics department, as well as Purchasing and Procurement management. Doesn™t this all sound great? And a perfect opportunity to kick start your career in Sales, Marketing Account Management. Let us tell you about who we are looking for, and let™s see if it sounds like you? A people focused person. Someone who is outgoing, energetic, friendly and approachable Someone who can think outside of the box and isn™t afraid to voice their opinion, obviously in a respectful way of course You will have excellent communication skills, high attention to details and level of accuracy Someone with an enthusiastic, ˜can do™ attitude and strong work ethic A superstar at MS office Did that sound like you? Well, let us finally tell you what the benefits are of joining our talented team Flexible ongoing hours “ we will work around Uni timetables and exams A creative, fun and supportive office environment Generous discounts on our products along with access to W. Short Hotel Group™s benefits program Internal and external training and educational courses to help further your career 50,000 salary with a financial incentive on top Centrally located offices “ Ultimo CBD If you™ve made it this far and haven™t tapped out You sound like someone we would like to meet. Apply now and kick start your career with a company that is passionate about nurturing and developing their employees to help them reach their dreams

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    Customer Service Officer The role The main responsibilities of this role will include assisting established customers with their trade enquiries and orders, entering the information into our system and maintaining a high standard of service that consistently exceeds our customers expectations. Your main duties will include but arent limited to Liaising and developing relationships with internal and external stakeholders to address trade related enquiries. Processing orders and quotes in our system accurately and timely. Answering inbound and outbound calls from a variety of people. Managing an established customer base of large commercial clients, mostly over the phone. Please note The role will be based in our Trade Centre at Greystanes and it is a full-time permanent role with hours spanning business hours Monday to Friday. Skills and experience required An enthusiastic, friendly and outgoing customer service orientation with strong emphasis on delivery A willingness to learn, assists others and work in a team based environment An ability to thrive under pressure whilst maintaining a high level of attention to detail Strong time management and organisational skills with the ability to multi-task Excellent verbal and written communication skills Strong intermediate experience with Microsoft Office and other computer-based systems Previous experience in a high volume call centre, sales or customer service environment Previous Trade and Building experience (timber, hardware and construction) would be an advantage but not essential Benefits Culture As part of the Wesfarmers Group, Bunnings offer awesome career opportunities, excellent training and development opportunities, great salary packages, fantastic discounts, and the chance to work in a culture that recognises the difference you make to people and the business. No agencies please. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience in a data entry role? Do you have order processing experience? What suburb do you live in?

    location NSW 2000, Sydney NSW 2000, Australia


  • Superannuation Consultant - Sydney

    Superannuation Consultant - Sydney Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proudly recruiting for a team of Superannuation and Wrap experts to work within the Banking and Financial industry. Your working day and our ideal candidate We are seeking a customer focused, motivated individual who is keen to learn and develop their career. You will responsible for having complex conversations regarding banking and superannuation enquiries for existing wealth clients. You will be able to use your first-class customer service skills when handling emails and inbound calls, identifying the customer needs through effective questioning and active listening skills. We are seeking experts in the field of Superannuation and Wrap, who are confident at managing a portfolio of wealth and superannuation clients and who can discuss investment plans at ease with existing customers. Having a RG146 is a bonus, but you must be available to work on a rotating roster between 8am “ 7pm. Join us Our client values their team and believes in giving every staff member the opportunity for career growth and development. You will be located in the heart of the CBD however, after training our client also offers working from home opportunities. With opportunities to work alongside a supportive and collaborative team, this could be the role for you. If this sounds like your ideal job then do not delay and apply today Apply with your resume in Word format¦.. We are interviewing immediately. Hayley Palmer The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Superstar

    Are you self-driven, outgoing, highly motivated and confident? Then we want you to be a part of our dynamic fun team About Order-In We are Australias 1 online catering platform, helping businesses take the fuss out of organising food and kitchen supplies for their office. With national coverage, we look after over 9,500 clients and have fed nearly 20 million guests. We are revolutionising the future of corporate catering through technology and were looking for an outstanding individual to join us on this exciting journey. About the Role Our team is in a growth phase and is looking for an outgoing and friendly internal sales and customer service guru to follow through with all aspects of order management, with a goal to find the best solutions for all involved. The role entails many different facets, including producing quotes, order management, delivery follow up, problem resolution and working as a gateway between customers and suppliers. The department is a busy environment which requires processing and amending of a high volume of orders, and often needs creative thinking. Central to this role is the ability to work in a fast paced, entrepreneurial environment, where thinking on your feet is critical. Youll be responsible for responding to customer and supplier inquiries, ranging from simple to complex by effectively defining their needs and providing relevant solutions. You will need to be a great communicator and be able to prioritise your work to meet deadlines. A bit About You The successful candidate will ideally have the following competencies and skills 2-3 years™ experience in a customer service role, ideally with a food service or logistics background Familiar with working with a large number of suppliers Great at multitasking Exceptional at problem solving Resourceful Enthusiastic, friendly, passionate and empathetic High computer literacy and proficient in all aspects of Microsoft Office An excellent listener and have great interpersonal skills Loving being part of a dynamic team Accurate and have high attention to detail Exceptional phone manner The Benefits of Working With Us Full training with continuous support and help Work in an incredibly supportive team environment in a fantastic North Sydney location Career development opportunities A diverse, fast-paced role where no two days are the same Rapidly growing company with lots of opportunity Open, respectful and fun company culture Pet-friendly office Fortnightly Friday drinks and nibbles Fresh fruit and lots of free staff lunches to sample More About the Team For us, a diverse, inclusive and enjoyable culture is the foundation for great work. We are a busy team and we work hard, but we definitely know how to have fun while we™re doing it. There are lots of staff rewards on offer, monthly bonus for the team when we hit KPIs and we support each other by constantly having each other™s backs and helping where we can. We are a team that gets the job done. We are very collaborative, but can work solo when needed. We™re looking for people who are powered by passion, tenacity and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Ready to take the next step in your career? Please attach your cover letter and CV outlining why you are the best candidate for this role. We look forward to hearing from you The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Do you have experience in an administration role? Do you have experience in a sales role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Casual Customer Service Representative (Full Time Hours)

    Who we are. Established in Sydney in 2002, 1 Stop is a world leader in developing innovative solutions for the global port community. We work closely with industry operators to understand both shared and specific challenges. Our suite of tailored and integrated products has been developed to help streamline operations, enhance efficiency and optimise productivity throughout the supply chain. Our customers include shipping lines, ports and terminal operators, freight forwarders, customer brokers, 3PLs, trucking companies, rail operators, importers and exporters. 1 Stop is committed to creating an exceptional work culture that supports our vision and values. This commitment has twice been recognised by the Australian Business Awards. In 2014 and 2017 we won an ABA100 Employer of Choice award, recognising our commitment to creating a positive and successful workplace. The role Working in our fun and friendly Service Desk Team (Customer Service Team) you will be responsible for providing exceptional service to our customers. In this role you will be responsible for Providing sincere, friendly and helpful first point of contact support for 1-Stop customers in a 247 (after-hours rotation involved) environment Taking end-to-end ownership of issues at first contact, and providing the best possible outcome for our customers via multiple channels including phone, email and live chat Maintaining service excellence and customer satisfaction standards in all interactions with 1-Stop stakeholders with sincerity and integrity Building and maintaining open dialogue in partnerships with key stakeholders Proactively identifying and suggesting improvements to applications to improve the customer™s experience. Creating and maintaining support documentation including knowledge base articles, end-user guidelines, and process or procedure guides Replicating application bugs and recommending fixes follow up with other departments via our case management system Providing a sufficient level of technical analysis to identify root causes and resolution Who you are The ideal candidate will have great written and spoken communication skills and enjoy working in a collaborative, fast paced and friendly team. You will be results focused with a problem solving mindset. You excel at providing exceptional customer service and will do whatever is necessary to provide a great experience and outcome to our customers. You thrive in a fast paced and challenging role and can easily adapting to the changing needs of the team and our customers. You have great attention to detail and am comfortable learning new information and processes. The right candidate will have experience working with a ticketing or case management system, and 1-2 years in a similar role. Knowledge of the Freight Logistics or supply chain industry desirable but not required. What™s in it for you? Brand new office in Redfern Collaborative, multicultural and fun environment Opportunity to work with a friendly and supportive team Friday drinks and pizza Monthly birthday cakes Company table tennis competitions The Fine Print Rotating shifts from 7am-7pm Some on call work my be required You must have the right to live and work in this location to apply for this job. Applications close Friday 26th July. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills?

    location NSW 2000, Sydney NSW 2000, Australia


  • Investor Services Representative

    Investor Services Representative About Mainstream Mainstream Group Holdings Limited (ASX MAI) provides fund services underpinned by investment in people, processes and technology. We provide administration services to over 895 funds, more than 100,000 investors and assets in excess of AUD 146 billion. Globally we employ more than 250 people, with operations in Australia, Singapore, Hong Kong, United States, Cayman Islands, Ireland, Isle of Man and Malta. About the role An exciting opportunity exists for a motivated, driven and experienced ClientInvestor Services Representative who enjoys assisting clients on the phone. The role supports fund managers by providing exceptional service to clients and investors. Key areas of responsibility include Processing new applications Complete all AMLKYC requirements Taking inquires on fund administration Process applications, redemption, transfers and switches Process payments, receipts and distributions Provide reporting to fund managers Answer incoming calls and make outbound calls to investor and adviser queries About you You will have previous experience in a customer service role within the financial services industry. You will have the ability to work in a fast-paced environment and to prioritize and multi-task. With strong organisation skills and outstanding written and verbal communication skills. You will have strong attention-to-detail and problem solving skills. 5 Reasons to work at Mainstream Growing company with lots of opportunity for career progression and further promotion. Work directly with pre-eminent fund managers and industry leaders. Well regarded fund administration experts, from end to end. Central location with regular social events. Invaluable on-the-job learning and study support. Our Values Our Clients Come First Get it Right, First Time Prioritise People Be Solution Focused Work as One Team MAINSTREAM GROUP HOLDINGS LIMITED AUSTRALIA > SINGAPORE > HONG KONG > UNITED STATES > CAYMANISLANDS > IRELAND > ISLE OF MAN > MALTA The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Representative

    Sales Representative 75K “ 81K on target earnings (50K - 56K base pending experience + super + comms) 1,200 annual travelparking allowance paid fortnightly Guaranteed annual base salary increase of 3 2 weeks of inhouse training to set you up for success The Role We have an exciting opportunity for passionate and motivated Sales Representatives to join our committed team based in Norwest Business Park. As a Sales Representative operating within our Call Centre you will Engage with customers to provide solution based products Build rapport with existing and new customers whilst delivering a positive customer experience Achieve a set of sales KPIs which we will teach and guide you through Adhere to all compliance and quality processes What are we looking for? Customer focused sales professionals with the drive to meet targets and KPIs A supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay 80K - 87K OTE and additional leadership exposure Earn Specialist status in 2 years = 20 increase to base pay 95K - 105K OTE and funding for industry related study (RG146). Company funded paid parental leave benefit Additional days of leave on top of annual leave entitlement (based on tenure) Free onsite gym and cafe, monthly massages, retail discounts eg movie tickets, Taronga Zoo entry, live shows + more Quarterly award functions and grand annual conference Funded Induction product training and on-going coaching and support Short walking distance from the Norwest Metro Station 1,200 annual parking allowance paid fortnightly Great central location in Norwest Business Park, Bella Vista Who is Greenstone? Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community. Apply Now Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Consultant

    Inbound Customer Service Consultant A little about us AimBig Employment is a national Disability Employment Services provider dedicated to providing innovative pathways to employment for our jobseekers while supporting businesses in diversifying their workforce. The job Provide reception services for all AimBig enquiries i.e. inbound and outbound call management, emails, etc. Site scheduling - Diary management, appointment bookings etc. General service support to clients Referral processing System administration and management Adhoc duties as required Perks and Culture National footprint with 96 locations Tools of the trade “ phone, laptop, and cloud based platform for flexible working Professional developmentongoing learning opportunities Comprehensive on-boarding induction Quarterly annual recognition awards vouchers Annual flu shots Novates leases flexible pay Fun and dynamic work environment “ team building activities celebratory events About you High attention to detail and accuracy Ability to set and consistently meet deadlines High level of customer service coupled with excellent all-round communication skills Planning, organisational and time management skills Ability to be flexible and adapt to the needs of a changing environment Self-motivated and particularly ˜hands on™. Next steps If you are empathetic, sincere and passionate about creating opportunities for people with disability, apply today to become part of one of Australias leading and award-winning health providers - together we can achieve greatness To find out more andor express your interest please submit your resume to vacanciesaimbigemployment.com.au or click apply. AimBig Employment is committed to the principles of Equal Employment Opportunity

    location NSW 2000, Sydney NSW 2000, Australia


  • Telemarketer

    Telemarketer We are proud to be the Kitchen supplier for Australias favourite renovation program the BLOCK We need you... A fantastic communicator, who thrives on helping people. Freedom Kinsman Kitchens are Australias leading design supplier of quality kitchens for the domestic market. You will be setting qualified appointments for our highly successful sales representatives by offering a unique design service. Principal duties and responsibilities Perform inbound and outbound telephone marketing with the primary objective of setting appointments for kitchen designers Create new leads from enquiries Provide reports on telemarketing activity General administrative duties Technical Knowledgeskills Professional manner Strong communication skills Computer Skills - data entry, internet and Microsoft Office Ability to multi-task and remain calm under pressure If you are a strong Telemarketer who enjoys a dynamic environment, we would be pleased to receive your application. By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia. Freedom Kinsman Kitchens are an equal opportunity employer. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


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