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NEWS

What is a Recruitment Agency?

A recruitment company is a business contracted by an employer to help with its hiring needs. Recruitment Agencies find recruitment to fill all kinds of jobs, from executive recruitment to temp staff in a number of career fields. Whether a organisation needs a Sales full time, sales part-time, it contractor or a account manager staff, a recruitment company can source the right candidates. Staff Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by staffing agency, and staff agency hire 8 million employment agency every year.

Function of a Recruitment Agencies

Recruitment Agency not only bring expertise to the recruiting process but they remove the time and administration work out of the hiring process. Hiring a worker can cost 7 to 18 percent of the role’s salary and take 31 to 41 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a companies needs recruitment, it uses a staff agency. Recruitment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and staff agency are a good fit.

For job seekers, an staffing agency can be the ticket to getting that full-time customer service officer or customer service agent role. Recruiters can open doors to positions that may not be easy to find on your own. Employment Agency allow you to try out different companies and industries, whether you are looking for temporary, full-time, executive or permanent roles.

In order to register with or work with a recruitment agency, you'll have to do one or more the following steps:

  1. Find and register with one or more staff agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the recruitment agency will be the ones hiring you. When a temporary position is a match for you, the staff agency will call you to tell you about the position and arrange the assignment. If you don't hear from a recruitment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Recruitment Agency charge fees to organisations. For candidates it is free to register and there is no charges if placed by a staff agency into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your customer service officer career or recruiting process. At Staffing we try to regularly publish articles on the latest hiring trends and strive to continually improve our own hiring service delivery. We have a database of over 210,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great customer service officer solutions to Organisations, candidates also benefit from a range of CareerController.com tools and the knowledge that 4 has a large client base actively wanting to hire the best customer service representative, customer service officer or customer service agent talent available in and around 3. Why not register for work or contact 4 for some amazing Customer Service Officer candidates. Our experienced Australia recruitment consultants can help you. With roles involving , customer service representative temp recruitment agency, 1, customer service agent temporary employment company, or customer service officer staffing temp agency we may have your dream job.

For more Customer Service Officer Career Advice see below additional resources to find the perfect job:

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