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NEWS

Average Hiring Costs in Australia

According to recruitment agency Programmed, the average cost of hiring customer service officer, customer service agent or customer service representative staff is around $5,000. Included in these costs are direct hiring costs, training and even lost knowledge.

In trying to reduce the hiring costs and make the right hiring decision, The Age reported in January 2019 that most organisations consider factors such as (1) personality compatibility, (2) career aspirations, (3) education and credentials, (4) work experience, (5) skill set and (6) attitude towards change and continual learning when hiring the right candidate.

Staffing has built a reputation for great customer service officer and fantastic talent, the envy of many of our Australia based competitors. Staffing is consistantly ranked between 5 and 8 in Australian recruitment industry surveys ranking the 'Top 10 Recruitment Companies in Australia' amoung such enterprises as Randstad, Addeco, Hays, Manpower Australia and Chandler Macleod.

We offer a full recruitment service nationally, including customer service officer and customer service representative, however you may have found Staffing services via range of other terms (e.g. customer service representative, customer service officer, customer service representative recruit, customer service agent, customer service agent recruitment company, customer service officer) and industry acronyms.


At Staffing we recognise that a commitment to service customer service officer excellence can never waiver and needs to be as much about an organisation’s culture as a commitment to its stakeholders. Staffing has built a reputation for great recruit service and fantastic talent, the envy of many of our competitors. Call us on 1300 790 330 to discover how we can help turn your customer service agent challenge into a solution!

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