Customer Service Staff Jobs In Australia

Now Displaying 25 of 25 Customer Service Staff Jobs




  • Contact Centre Operator

    Contact Centre Operator Our Company Tabcorp is a world-class diversified gambling entertainment group and a top 50 ASX company. We operate the iconic brands Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing and Sky Sports Radio. We also deliver leading gaming services and products through MAX. Our 5,000-plus strong team is as diverse as Australia itself. Our people drive familiar brands which ignite passion and excitement in millions of Australians. This leadership is reflected in who we are. If, like us, you™re truly customer-led and you want to use your talent to create awesome moments, we™d love to hear from you. Role Snapshot Our Contact Centre Operators are responsible for delivering an exceptional experience to our customers by providing an accurate, efficient and friendly betting and information service to all customers via our 247 Customer Service Centre. How you will contribute Answer incoming calls via an ACD (Automatic call distributor) consoler Ensure bet requests are placed correctly and within a timely manner Provide information for all Pari-mutuel and Fixed Odds products using a dual screen computer terminal and keyboard Provide general information such as scratching™s, track conditions, events and bet types Provide detailed account information to account holders whilst delivering a complete and comprehensive customer experience Assist customers with TAB, TAB Rewards and Keno enquiries Provide prompt, efficient and friendly service to all customers Always comply with regulations and maintain confidentiality Our Ideal Person To be successful for this role you will demonstrate a high-level of confidence and professionalism with all customers, as well as medium to advance PC skills. At least 18 years old An enthusiastic and positive team player Reliable and punctual Experience in a customer service role (Call Centre experience an advantage) Excellent phone manner Ability to perform in a fast-paced environment Ability to multitask and work within a team environment Good knowledge of racing and sports industry is regarded Knowledge of wagering productsservices would be highly regarded Available to attend the interview assessment centre dates on the 16th or 17th October 2019 Available to attend the full-time 5 weeks paid compulsory training starting from the 2nd December 2019 Availability Suitable applicants are required to work within at least one of the shift bands listed below. 1000 - 2200 1100 - 2300 1200 - 0000 2200 - 1000 Full Availability When you join our team, you™ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs that make Tabcorp the best in class Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitmenttabcorp.com.au

    location Sydney, New South Wales


  • Junior Customer Service, Sales and Promotion Assistant

    We are recruiting on behalf of The Impact Society which is one of Sydneys fastest-growing Sales and Marketing Companies and has openings to fill immediately This company takes pride in offering people with retail, hospitality or customer service experience with an opportunity to advance in a more rewarding role.The Impact Society represents a wide variety of clients in multiple industries. At present, The Impact Society is working with organisations in telecommunications and non-for profit sectors, along with many more The clients The Impact Society are currently representing are described as dynamic, supportive, and fast-movingTHE IDEAL CANDIDATE Bubbly, upbeat personalityEager to gain more experienceHigh level of self-confidenceAccess to transport E.G. Own personal vehicle, bus, train or ferry accessSelf-motivated and great time management skillsWHAT THE POSITION PROVIDES Extensive travel opportunities within AustraliaOngoing product trainingFun and outgoing workplace environmentOpportunity to network with other co-workersFlexible working scheduleIf this is you and youre wanting a long-term opportunity, APPLY NOW Ensure to keep your mobile phone next to you as candidates who are shortlisted for this position will be contacted within the next 24 “ 48 hours.Job Type Full-timeWork EligibilityThe candidate can work permanently with no restriction on hours (Preferred)

    location Parramatta, New South Wales


  • Client Service Officer

    The Australian Medico-Legal Group (AMLG) is one of the most trusted names in the medico-legal field, with over 25 years of industry experience. AMLG provides professional and impartial medico-legal solutions supported with high level of customer service, including flexible appointments and a commitment to innovation. Reporting to the General Manager, you will be responsible for supporting clients with arranging suitable appointments with our extensive specialist consultant team. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation. Responsibilities will include but are not limited to Booking appointments on behalf of clients with specialist consultants Responding to scheduling requirements and changes Liaising with clients to implement the provision of services Providing guidance to clients on appropriate selection of specialist consultants Providing administrative and operational support to medical consultants Providing information and advice to clients, or prospective clients Maintaining effective relationships with medical consultants, external clients and internal staff To be considered for this role you will have The ability to provide excellent client service to internal and external clients Excellent verbal, written and interpersonal communication skills Demonstrated the ability to work independently and within a group environment A personal approach which is positive, enthusiastic, friendly and helpful Strong prioritisation skills while maintaining a level of flexibility Computer literacy, with proficiency in Microsoft Office (WordExcel) In return, the Australian Medico-Legal Group offers multiple benefits such as modern facilities in the Sydney CBD, supportive team environment, ongoing training and development. Australian Medico-Legal Group is also dedicated to providing a challenging and fun work environment where client focus, team spirit and respect are key features. If you feel your background is relevant, then waste no time in applying, as we expect this exciting new opportunity will be of great appeal, please email your application to applicationsmedhealthgroup.com.au. Applications close 25 October 2019.

    location Sydney, New South Wales


  • Customer Service Consultant

    Customer Service Consultant Who are we? Olympus Solutions is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment. As the employment service of Ability Options, Olympus Solutions are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability. The Role We are looking for an experienced customer contact specialist who will bring their passion for customer excellence to support our Employment Services division. Ability Options provides government-contracted DES and Jobactive services across the Sydney metropolitan area and the Central Coast. All communication for our sites is centralised to the state of the art Customer Service Centre, based at our head office in Bella Vista. You will utilise your strong customer service skills to liaise with jobseekers, employers and internal staff. You will take and make inbound calls, which will provide you the opportunity to broaden your skill set, This is a full time 6 month temporary contract role. Essential criteria Ability to deliver a positive customer experience Capability to quickly assimilate to a new sector, processes and technologies Experience working within a high volume call centre environment (2+ years), preferably in a high compliance environment Experience with outbound calling and customer lead generation Proven team player, collaborator, with a can do, positive attitude, problem-solver Previous experience in Human Services will be an advantage Why Work for Us? When you join Olympus Solutions you will experience a vibrant, values driven team who are passionate about enhancing peoples lives through long term meaningful employment. In return for your skills and experience you will receive Great salary packaging options. A great and supportive workplace environment Access to Employee Wellness Program and Fitness Passport Gym Membership Novated leasing opportunities Discounted shopping with major retailers Employee benefits with the Commonwealth Bank discounted home loans, personal loans, credit cards and every day accounts Ability to purchase additional leave after 1 year of service A rewarding career where you contribute to make a difference in the community and in peoples lives Olympus Solutions is a member of the Ability Options Community. To apply online, please click on the appropriate link below.

    location Sydney, New South Wales


  • Service Coordinator / Administrator - Temporary 6 month contract

    Service Coordinator Administrator - Temporary 6 month contract Airmaster Australia Pty Ltd are a leading national provider of air-conditioning and building services solutions to commercial building owners, industrial centres and retail outlets. Role We are seeking a service coordinator administrator to join our team to assist in the dispatch and co-ordination of technicians and subcontractors. This role will initially be based out of our North Rocks office with the possibility to move to an Inner West office in the coming weeks. Primary duties may include monitoring and managing work requests generated on our clients Call Management System, open call management, checking and managing technicians timesheets and service reports, liaising and managing subcontractors attendance, invoicing and other administrative duties. The position on offer is a 38 hour per week, 6 month temporary contract with the possibility to extend to permanent for the right candidate. This role is vital in the dispatch and coordination of technicians and subcontractors, ensuring all have productive work as well as liaising with customers and technicianssubcontractors regarding work in progress. Key Competencies Clear written and verbal communication, with pleasant phone manner Ability to work well in a team environment and build relationships Intermediate computer skills in Microsoft excel and office based database General all round business and office skills Outstanding time management and multi-tasking skills Ideally the successful applicant would come from a service industry background where they have dealt with dispatching field staff or technicians. Great Plains and Archibus software experience is highly desirable We offer a great working environment and a remuneration package to commensurate with your skills and experience. If this exciting role is for you and you wish to become a valued member of the Airmaster team, this role is available now so please forward your resume through the Apply button below. For all enquiries, please contact our recruitment team Email rrioairmaster.com.au Web www.airmaster.com.au

    location Sydney, New South Wales


  • Service Coordinator / Administrator - Temporary 6 month contract

    Service Coordinator Administrator - Temporary 6 month contract Airmaster Australia Pty Ltd are a leading national provider of air-conditioning and building services solutions to commercial building owners, industrial centres and retail outlets. Role We are seeking a service coordinator administrator to join our team to assist in the dispatch and co-ordination of technicians and subcontractors. This role will initially be based out of our North Rocks office. Primary duties may include monitoring and managing work requests generated on our clients Call Management System, open call management, checking and managing technicians timesheets and service reports, liaising and managing subcontractors attendance, invoicing and other administrative duties. The position on offer is a 38 hour per week, 6 month temporary contract with the possibility to extend to permanent for the right candidate. This role is vital in the dispatch and coordination of technicians and subcontractors, ensuring all have productive work as well as liaising with customers and technicianssubcontractors regarding work in progress. Key Competencies Clear written and verbal communication, with pleasant phone manner Ability to work well in a team environment and build relationships Intermediate computer skills in Microsoft excel and office based database General all round business and office skills Ideally the successful applicant would come from a service industry background where they have dealt with dispatching field staff or technicians. Great Plains and Maximo software experience is highly desirable We offer a great working environment and a remuneration package to commensurate with your skills and experience. If this exciting role is for you and you wish to become a valued member of the Airmaster team, this role is available now so please forward your resume through the Apply button below. For all enquiries, please contact our recruitment team Email rrioairmaster.com.au Web www.airmaster.com.au

    location Sydney, New South Wales


  • Business Analyst - Contact Centre

    Business Analyst - Contact Centre About Datacom Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. With over 6000 people across our global offices, Datacom is one of Australasia™s largest professional IT services companies. Datacom has extensive expertise in the operation of Customer Experience and Contact Centres, data centres, the provision of IT services, software engineering and management, as well as payroll. Founded in 1965, we are local at heart, yet world class in capability. Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. About the role Due to exciting growth, Datacom Connect are seeking a Business Analyst who will be responsible for supporting the delivery of business improvement initiatives, performing detailed requirements analysis, documenting processes, and performing some user acceptance testing within a customer service contact centre environment. Role responsibilities Evaluating business processes, uncovering areas for improvement, and developing and implementing solutions Managing projects, developing project plans, and monitoring performance Conducting meetings and presentations to share ideas and findings Performing requirements analysis Effectively communicating insights and plans to cross-functional team members and management Gathering critical information from meetings with various stakeholders and producing useful reports Providing leadership, training, coaching, and guidance to junior staff Performing user acceptance testing About you You will have a history of leading and supporting successful projects within a large contact centre environment Experience creating detailed reports and giving presentations Exceptional analytical and conceptual thinking skills Proficient in facilitating workshops and gaining agreement amongst varied stakeholders Competency in MS Office applications, including Visio Bachelor™s degree in business or related field The benefits Datacom Connect offers a complete employee lifecycle from flexible working arrangements and leadership programs through corporate wellness programs and a passion for the importance of work and life balance. Potential candidates will have the chance for continuous growth and boundless possibilities. This role can be located in either Sydney or Adelaide. Our future looks bright. And so can yours. If youre ready to make a move, were ready to talk. For security clearances purposes, it is essential that you are an Australian Citizen and able to pass a criminal history check For more information please contact Chantelle Romeo, Recruitment Coordinator on (08) 8164 7600 or to apply, please click APPLY NOW. DATACOM.COM.AUFUTUREISBRIGHT The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have in a business analyst (BA) role?

    location Sydney, New South Wales


  • Customer Care Centre Operator

    Customer Care Centre Operator Do you like helping people? Does CARE and empathy come naturally to you? Are you looking for an opportunity that will change your life and the lives of others? Our 247 Customer Care Centre team is often the first point of contact for our families who have lost a loved one. As a Customer Care Centre Operator, you will help families through a pivotal time in their lives “ the loss of a loved one. We currently have an exciting full-time opportunity available in our team working Friday “ Monday from 715am “ 515pm, offering a three-day weekend. The role primarily involves Provide a first point of contact service for families regarding initial steps in arranging a funeral Organise transportation of a loved one into our care Assist with follow-up for enquiries and assorted calls relating to funeral home brands Deliver an improved customer experience and increase operational efficiency Our industry is unique, and your experience in demonstrating empathy and sensitivity to our families™ situation is key. This is a great opportunity to develop your knowledge across the funeral industry and the InvoCare brands whilst being the initial contact point for our families. About the Company InvoCare is an Australian owned company and industry leader that owns and operates funeral homes and cemeteries and crematoria across Australia and in New Zealand, and Singapore. InvoCare has national funeral brands such as White Lady Funerals and Simplicity Funerals, as well as other traditional local funeral brands, such as Guardian Funerals. Each brand is dedicated to providing the best possible service to families through teams of professional, dedicated and caring people. If you feel you can successfully deliver excellent service to our families in their time of loss, please apply now. As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medicalphysical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits invocare.com.au

    location Sydney, New South Wales


  • Customer Service Consultant

    Customer Service Consultant Base salary + health insurance discount + excellent benefits Part time, 20 hours per week “ 12 month fixed term contract Full training - build skills with an industry leader Passionate about customer service? Combine your love of travel with your customer service career Our nib Travel team is looking for energetic consultants to join our central Circular Quay office. Part time 20 hours per week. About us At nib our purpose is your better health. nib Group is a trusted international health partner, enabling our members greater accessibility to affordable health services and information. We provide health and medical insurance to over 1.5 million Aussie and Kiwi residents and provide health insurance to more than 160,000 international students and workers visiting Australia. nib Travel is Australias third largest travel insurer and global distributor of travel insurance, providing financial protection and assurance to travellers wherever they are in the world. We believe travel is exciting and inspiring, but more than that, it can open minds and change lives. Your role This entry-level customer service role will see you act as the first point of contact our travellers who are contacting us via phone or e-channel. Manage end to end resolution of customer enquiries via phone and digital correspondence. Educate and inform customers on nib Travel products and services Manage sensitive conversations relating to health and medical related issues or customer complaints Drive key performance indicators in relation to quality, service and accuracy of our customer contact. Operate on a rotating roster between 8am and 8pm Monday to Friday, and 9am -5pm Saturday. Your team Reporting into our Customer Service Centre Team Leader, this role joins our small, fun and friendly contact centre. Located in our fresh Governor Macquarie Tower office in Circular Quay, our building is central to the Circular Quay train station and public transport. Our passionate Team Leaders are committed to a culture of continuous learning and ongoing coaching, and our comprehensive training will see you set up for success Your skills and experience Previous experience providing exceptional customer service. Strong communication skills and ability to build rapport with customers from around the world. Motivated to achieve targets, KPI™s and deliver an extraordinary service. Health insurance industry or call centre experience is highly regarded Candidates must be Available to work 20 hours per week across our roster 8am “ 8pm Monday to Friday, 9am “ 5pm Saturday. Available to attend our assessment centre on Thursday 24 October in our Circular Quay office. Available to commence your new role on Monday 2 December 2019. Your benefits Not only a rewarding career with an industry leader, joining nib Group includes nib private health insurance discount access to exclusive employee wellness programs discounts and special offers with our corporate partners and affiliates. Your next move Click APPLY to submit your interest today. www.nib.com.au

    location Sydney, New South Wales


  • Customer Service Consultant

    Customer Service Consultant Base salary + health insurance discount + excellent benefits Full time 38 hours per week “ 12 month fixed term contract Full training - build skills with an industry leader. About us At nib our purpose is your better health. nib Group is a trusted international health partner, enabling our members greater accessibility to affordable health services and information. We provide health and medical insurance to over 1.5 million Aussie and Kiwi residents and provide health insurance to more than 160,000 international students and workers visiting Australia. nib Travel is Australias third largest travel insurer and global distributor of travel insurance, providing financial protection and assurance to travellers wherever they are in the world. We believe travel is exciting and inspiring, but more than that, it can open minds and change lives. Your role This entry-level customer service role will see you act as the first point of contact our travellers who are contacting us via phone or e-channel. Manage end to end resolution of customer enquiries via phone and digital correspondence. Educate and inform customers on nib Travel products and services Manage sensitive conversations relating to health and medical related issues or customer complaints Drive key performance indicators in relation to quality, service and accuracy of our customer contact. Operate on a rotating roster between 8am and 8pm Monday to Friday, and 9am -5pm Saturday. Your team Reporting into our Customer Service Centre Team Leader, this role joins our small, fun and friendly contact centre. Located in our fresh Governor Macquarie Tower office in Circular Quay, our building is central to the Circular Quay train station and public transport. Our passionate Team Leaders are committed to a culture of continuous learning and ongoing coaching, and our comprehensive training will see you set up for success Your skills and experience Previous experience providing exceptional customer service. Strong communication skills and ability to build rapport with customers from around the world. Motivated to achieve targets, KPI™s and deliver an extraordinary service. Health insurance industry or call centre experience is highly regarded Candidates must be Available to work 38 hours per week across our roster 8am “ 8pm Monday to Friday, 9am “ 5pm Saturday. Available to attend our assessment centre on Thursday 24 October in our Circular Quay office. Available to commence your new role on Monday 2 December 2019. Your benefits Not only a rewarding career with an industry leader, joining nib Group includes nib private health insurance discount access to exclusive employee wellness programs discounts and special offers with our corporate partners and affiliates. Your next move Click APPLY to submit your interest today. www.nib.com.au

    location Sydney, New South Wales


  • Customer Happiness (Customer Service)

    About the role Were looking for enthusiastic, self motivated individuals to join our energetic Customer Happiness teams in Manly, Sydney. You will be an expert in communication, offering our fabulous Angels a solution to supporting talented and authentic Aussie winemakers. Naked Wines is one of Australias most disruptive startups, and the right candidate will have a creative flare to match. This is an exciting opportunity for anyone, looking to get their foot in the door and develop an outstanding career. If this excites you then read on What will your role involve at Naked? Speaking with our best customers - our Angels - to ensure they are getting everything they need from Naked, in addition to amazing wines. Creating customer lifetime value by turning any negative experience into a positive one, delivering a mind-blowing customer experience through wine recommendations. Learning about our amazing winemakers and tasting their wines, and passing this passion on to our Angels (wine snobs need not apply). Working as part of an amazing team and making a difference to our customers and winemakers lives. Making recommendations on all of our wines based on customer tastes and preferences. Previous customer service experience is preferred but not essential. The boring stuff... Well need you to be available to work between Monday to Friday (occasional weekend shift, but not compulsory). Shifts can range between 800am-700pm, but only for a total of 38 hours week. Please ensure you send us a cover letter if youre interested Benefits 40K Salary + OTE Commission Structure + Super 20 days holiday, plus your birthday (as long as you bring in cake) A regular wine allowance Weekly wine tastings Opportunities to meet the winemakers AND to travel to vineyards Bring your own beach towel and ping pong bat The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills? Do you have experience working towards targets and KPIs?

    location Sydney, New South Wales


  • Customer Service Officer

    About OOCL Logistics As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 130 offices in over 30 countries. Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics™ comprehensive service network and platforms will allow businesses to make All the Right Moves. We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the worlds fastest-growing markets. We Offer OOCL Logistics is committed to investing in our people, providing opportunities for development, training and mentoring to empower employees to reach their full potential. The role is located in our Sydney office with easy access to North Sydney Train Station. Your salary package includes a competitive salary, 10 superannuation, and participation in the OOCL Logistics incentive bonus plan. About this opportunity This is an exciting opportunity for a confident, customer-centric team player to join our team in Sydney on a Permanent, Full Time basis. This position encompasses all aspects of Customer Service including ·Handle all Customer Service-related issues - International Domestic Logistics. ·Responsible for new system procedure roll-out implementation ·Documentation, Manifest Reporting Customs Clearance. ·Outstanding Money Collection ·Check Approve Vendor Invoices ·Sales co-ordination, Pricing, Rate Quotation CSA Filing ·Process Bills of Lading, Invoice, Arrival Notice, Delivery Order and other shipping related documentations ·Manifest reporting (CMR) and process outbound EDNPRA ·Co-ordinate with customers and warehouses on gate-ingate-out instruction. ·Monitor to ensure transport jobs are performed smoothly to avoid service failure. ·Compile material and make presentation of International Supply Chain Management products to customers ·Follow-up SOP to ensure compliance with customers™ requirements. ·Sales Support “ In-house Sales ·Compile Invoice Log Revenue and weekly KPI Reports About you Our ideal candidate will embody our shared values of innovation and creating value for customers, have exposure to the shipping industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL team. Confident learning new computer systems and internal procedures You will have at least 3 years of customer service experience related to shipping and logistics industries, be an excellent team player and be able to work effectively under pressure. The successful candidate will also display excellent communication skills, ability to converse with people of all levels and is well organized. Willingness to be part of a successful team delivering a high level of service Coaching, mentoring and team leading skills Must have full working rights in Australia Bringing a diverse mix of best and brightest talents to OOCL Logistics is critical to our continued success. That is why we uphold a meticulous screening process. If you find this role suitable to your experience and qualifications, please apply via SEEK only short-listed candidates will be contacted. · OOCL Logistics is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. · Employment with OOCL Logistics is subject to satisfactory background checks which includes a National Police Check and Reference Checks. The application form will include these questions Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer?

    location Sydney, New South Wales


  • Contact Centre Agent

    Contact Centre Agent Multiple permanent roles, various weekday shifts available Diverse friendly team and supportive culture Parramatta location, 5 min walk from train station Our National Contact Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Broadspectrum Banner. The centre operates 24 hour 7 day a week, 365 days a year. The contact centre provides solution for over multiple contracts across AUS NZ managed by Broadspectrum - formerly known as Transfield Services. Reporting to the Team Leader- Contact Centre, you will be responsible for providing consistently high level of service to all stakeholders and ensure effective, efficient and best practice telephony and order management that aligns with Transfield Services Vision, Values and the Contact Centre business plan. You will provide excellent customer care in multi-media (telephone, fax, e-mail, and web platform) based environment to the contracted client in line with agreed service level agreements. Key responsibilities include (not limited to) Answer, action and end calls within contact KPI timeframes Prioritise workflow to meet various contract timeframes Ensure effective complaint management, including escalating to a Team Leader when required and appropriate logging of all complaints Monitor work order time frames and take appropriate actions to ensure that work orders are able to complete within contract SLA™s All Voicemails are returned within an hour business timeframe or as deemed by the contract SLA All emails to be responded to within an hour of receipt or as deemed by the contract SLA Identify and escalate priority issues Maintain and update auxiliary databases, spread sheets, documents and team sites in accordance to the agreed contract requirements Participate in self-assessment programmes Providing support to all team members of the Contact Centre through sharing knowledge and cross training To be successful in this role you will have similar experience in an inboundoutbound call centre environment. You must possess excellent communication skills along with good writing and problem solving skills. You will be proficient using MS Office package (Word, Excel, Outlook, and Power point). Experience using SAP will be an advantage. You must have valid working rights in Australia to be eligible for this role .As part of our selection process you will be required to undertake a workplace medical test. If you have the required experience and skills, interest and aptitude for the roles on offer and would like to work for a diverse multicultural team, then APPLY NOW.

    location Sydney, New South Wales


  • Reservations and Sales Officer

    Reservations and Sales Officer Reservations and Sales Officer Awarded Australia™s Major Tourism Attraction Multiple opportunities available, temporary, ongoing and casual. Including part and full time. Taronga Conservation Society Australia Wages Award, Guest Experience Officer 44,376 base salary plus superannuation and leave loading = total package 49,187. For part time prorate for hours worked. Casual hourly rate 27.88 per hour plus appropriate penalties. Located at Taronga Zoo, Mosman Looking to secure a shared future for wildlife and people? Taronga is looking for experienced, driven and motivated Reservations and Sales Officers who are interested in joining a leading organisation in conservation, education, animal management and transformational guest experiences. About us¦ Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977 We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild Our employees enjoy generous employment conditions including Complimentary family and friends™ passes A wide range of discounts on our award winning accommodation Discounted food and beverage purchases across the site Reduced rates for other services including animal encounters To discover more about the benefits of working at Taronga, please visit our website here. We value diversity¦ Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community “ be it on the basis of gender, age, culture, religion, language or personal circumstances. Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation. Taronga provide specific workplace programs to support diversity and equal employment opportunities for women, people with a disability and people identifying as Aboriginal or Torres Strait Islander. About the role¦ The successful individuals will provide administrative and booking services for the organisation assisting our visitors with their enquiries in relation to products and experiences available. Key accountabilities¦ Provide professional, timely and consistent responses to customer enquiries from a number of channels Create new bookings and service clients throughout the booking process, identifying opportunities to up-sell or cross-sell products and effectively communicate bookings and requirements Ensure customer service standards are met or exceeded and that products offered match the customer™s requirements Build and maintain good relationships with internal and external stakeholders Assist to achieve agreed revenue targets through effective servicing of external stakeholders and accounts Comply with Taronga™s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained. Comply with and suggest sustainability practices in the workplace to help achieve Taronga™s sustainability targets and reduce environmental impact. Comply with and report any Work, Health and Safety incidents in line with Taronga™s Work, Health and Safety Charter About you¦ We are looking for candidates that have Demonstrated experience with electronic booking systems and selling a variety of products and experiences Excellent customer service and communication skills and provide responsive services to meet customer needs Hold or an ability to obtain a current Working with Children Check at your own expense. In accordance with the requirements of this role, you will be required to work on a rotating roster which will include shifts across seven days of the week, including public holiday, weekend and evenings About applying¦ We value your safety, and the privacy of your information. Please only apply for this position via httpwww.iworkfor.nsw.gov.au. This is the only legitimate website to apply via, and the only website whereby applications will be accepted. Please submit your resume and complete the two target questions as part of your application. Describe a time when you have turned a customer enquiry into a sale. How did you go about selling the product to the customer? How do you go about managing the accurate completion of competing tasks while working under pressure? Please give an example of a situation what action did you take and what was the result of the action? Applications must be completed via httpwww.iworkfor.nsw.gov.au using the reference number 00006TZE or searching the word Taronga. For more information in relation to the vacant position please contact our HR team by emailing recruitmentzoo.nsw.gov.au To review a copy of the role description, please visit the careers page of the Taronga website httpwww.taronga.org.au If you are experiencing technical difficulties in applying, please contact œI work for NSW support team on 1800 562 679 or supportiworkfor.nsw.gov.au Applications close midnight 21 October 2019 however, applications will be reviewed and considered on a daily basis so please apply now.

    location Sydney, New South Wales


  • Customer Care Consultant

    Volt Bank is one of Australia™s fast-emerging neobanks (recently named by LinkedIn in the top 3 of Australia™s 25 best start-ups to work for). At Volt, our aim is to help our customers to be better off, through saving regularly and spending more wisely. This means delivering a safe, reliable place for people to put their money, guidance and motivation to help build strong saving habits, and exploring ways to find extra money to put aside. To accomplish this goal we are using the latest technology to deliver an experience that our customers will love and we will be proud of. Where does this role sit? A Customer Care Consultant, reports to the Customer Care Team Leader and is a key player in handling inbound customer calls, emails, Live chat and texts. Your goal will be to focus on consistently delighting customers with a seamless experience every time from start to finish. Responsibilities and Competencies Assist customers with transactional banking enquiries, general enquiries and support customers with self service functions, including educating customers on new technologies or products that enhance their banking experience. Handle and action a range of ad-hoc requests and queries using a workflow queue. Troubleshoot technical issues regarding online platforms. Build a genuine understanding of customer needs to provide a service that goes above and beyond what is expected. Can take initiative to support the wider team in delivering supreme service Strong influencing skills Excellent Problem-Solving abilities A positive and resilient outlook The ability to think quickly and act fluidly Excellent verbal and written communication skills A strong and consistent work ethic A Can Do attitude Education A minimum High School Certificate Experience Ideally you will have experience in a call centre environment in financial services retail banking andor Front-line customer contact position in retail and hospitality Benefits and perks We are well known for our perks. Sometimes Volt Bank can seem a little too good to be true ) . A ˜Volter™ can find themselves walking to meditation with a Nespresso in one hand and fresh fruit in the other. Dont be alarmed, these things are here for Volters to enjoy. We make sure you take advantage of the monthly lunches, daily boot-camps, well-being sessions and facilities. Its all here to make us comfortable and happy. How to apply If you want to be considered for this opportunity, please apply with your up-to-date CV and a relevant cover letter, you can even include a video if you like. The application form will include these questions Have you worked in a call centre before? Whats your expected annual base salary?

    location Sydney, New South Wales


  • Customer Service Consultant

    Be part of a high performing employment services organisation 6 months temporary opportunity Comprehensive employee benefits program, including Salary Packaging Who are we? Olympus Solutions is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment. As the employment service of Ability Options, Olympus Solutions are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability. The Role We are looking for an experienced customer contact specialist who will bring their passion for customer excellence to support our Employment Services division. Ability Options provides government-contracted DES and Jobactive services across the Sydney metropolitan area and the Central Coast. All communication for our sites is centralised to the state of the art Customer Service Centre, based at our head office in Bella Vista. You will utilise your strong customer service skills to liaise with jobseekers, employers and internal staff. You will take and make inbound calls, which will provide you the opportunity to broaden your skill set, This is a full time 6 month temporary contract role. Essential criteria Ability to deliver a positive customer experience Capability to quickly assimilate to a new sector, processes and technologies Experience working within a high volume call centre environment (2+ years), preferably in a high compliance environment Experience with outbound calling and customer lead generation Proven team player, collaborator, with a can do, positive attitude, problem-solver Previous experience in Human Services will be an advantage Why Work for Us? When you join Olympus Solutions you will experience a vibrant, values driven team who are passionate about enhancing people™s lives through long term meaningful employment. In return for your skills and experience you will receive Great salary packaging options. A great and supportive workplace environment Access to Employee Wellness Program and Fitness Passport Gym Membership Novated leasing opportunities Discounted shopping with major retailers Employee benefits with the Commonwealth Bank discounted home loans, personal loans, credit cards and every day accounts Ability to purchase additional leave after 1 year of service A rewarding career where you contribute to make a difference in the community and in people™s lives Olympus Solutions is a member of the Ability Options Community. To apply online, please click on the appropriate link below.

    location Sydney, New South Wales


  • Casual Customer Service Specialist 1 1 1 1

    Casual Retail Stockhand Chatswood location Sales Incentives and Company Product benefits Physical, hands on position Right now we are currently looking for an enthusiastic and motivated Casual Retail Stockhand. In this role you will manage all aspects of inventory control and stock replenishment within the Store to ensure optimum inventory levels and standards are maintained at all times. Duties will include Maintaining and replenishing stock storewide Merchandising stock storewide Assisting with regular stocktakes (sometimes after hours) Regular storewide cleaning Serving customers on POS and assisting them with any queries Experience and skills required Experience in stock management or inventory control Great communication skills Sound organisational skills Warm and engaging style Confidence with point of sales system The ability to work well as part of a team Flexibility to work a varied roster is required and Mandarin speaking is preferred but not essential. This is an exciting opportunity to join a trusted company, so if you are looking for an opportunity to be rewarded for your skills, then APPLY NOW

    location Chatswood, New South Wales


  • Sydney CBD Customer Service Officer/Receptionist(Chinese Spe...

    AHL Legal is Australias largest Chinese law firm, and we pride ourselves in being able to provide top quality service for clients that require assistance in navigating the legal systems of Australia and China. In light of the ever-growing proximity between Australia and China, we work to make bridge the gap between the differences in their legal systems and business environments, so our clients can reap the benefits of Australia and Chinas tight-knit relationship.The Role (for Chinese Speakers)AHL Legal is looking for experienced Chinese(Mandarin) speaking Customer Service Officers with strong interest to work in our busy and expanding firm in SYDNEY CBD Office. Were looking for candidate who genuinely enjoys dealing with people to be key members of our customer service team.This is Full-time Position, the candidates MUST have graduated and have unlimited full-time working right within Australia.Essential Attributes - Business professional fluency in Chinese at minimum- 1-2 years relevant experience in a similar role- Be comfortable liaising and building relationships with customers- Exceptional communication skills - Superior problem solving skills enable to maintain high efficient communication with both clients and colleagues- A team player with a positive attitude.- Computer literate in MS OfficeDesirable Attributed - Experience working in a high volume customer servicing teams is highly regarded- National Accreditation Authority for Translators and Interpreters Ltd (NAATI) Accreditation is an advantage.Responsibilities - Ensure customer requests and enquiries are professionally handled and actioned with the agreed service levels.- Working within the front line of Customer Service and interaction (mostly with existing clients) - Provide general administration support to our other offices and Solicitor team - Perform clerical, secretarial, organizational and other administrative functions.You will be offered A competitive remuneration structure,Further performance-based incentive which remunerates you much better than your base salary,Opportunity to rotate in Sydney, Melbourne, Brisbane, Shanghai and Beijing,For candidates with outstanding performance, opportunity to promote to Partner,Access to strong mentorship,Please click Apply Now to apply and upload your resume and a one-page cover letter.For more information about AHL Legal, visit ¯ www.ahllegal.comTEL 02 8366 8888Job Type Full-timeExperienceinbound call centre 1 year (Preferred)customer service 1 year (Preferred)outbound call centre 1 year (Preferred)LanguageChinese (Required)Work EligibilityThe candidate can work permanently with no restriction on hours (Preferred)

    location Sydney, New South Wales


  • Customer Service Representative

    Growing and evolving company with endless opportunities Career defining role High performing team culture Do you want to kick start your career within the insurance industry? We are looking for a cadet to join Claim Central in an entry level claims role. If you are someone who wants to learn and build their career with a company this is the role for you Claim Central is an international industry leader across Claims Management Services, Insurance Technology and Data Analytics. With our award winning technology ClaimLogik providing complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience. Claim Central was ranked 8th Most Innovative Company in Australia in 2016 by the Australian Financial Review. What we offer you Secondment opportunities including placement overseas Continued learning environment Collaborative environment An inclusive team that embraces diversity The opportunity Improving the customer experience through each touch point. Join a new team that has rapidly expanding opportunities. You will communicate with Policyholders, Insurance Clients, Trade Repair Partners and coordinate rectification of the property. About You Go get attitude Knowledge driven, wanting to learn from the best Results driven Excellent customer service and problem solving skills Efficient time management skills Ability to work autonomously and achieve team results Highly developed written and verbal communication skills Attention to detail Positive attitude Strong Ability to build rapport with clients and the team If you like the idea of being a part of revolutionary international company with a young, energetic environment that supports the need for flexibility and autonomously then Apply Now

    location Sydney, New South Wales


  • Customer Service Representative

    Growing and evolving company with endless opportunities Career defining role High performing team culture Do you want to kick start your career within the insurance industry? We are looking for a cadet to join Claim Central in an entry level claims role. If you are someone who wants to learn and build their career with a company this is the role for you Claim Central is an international industry leader across Claims Management Services, Insurance Technology and Data Analytics. With our award winning technology ClaimLogik providing complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience. Claim Central was ranked 8th Most Innovative Company in Australia in 2016 by the Australian Financial Review. What we offer you Secondment opportunities including placement overseas Continued learning environment Collaborative environment An inclusive team that embraces diversity The opportunity Improving the customer experience through each touch point. Join a new team that has rapidly expanding opportunities. You will communicate with Policyholders, Insurance Clients, Trade Repair Partners and coordinate rectification of the property. About You Go get attitude Knowledge driven, wanting to learn from the best Results driven Excellent customer service and problem solving skills Efficient time management skills Ability to work autonomously and achieve team results Highly developed written and verbal communication skills Attention to detail Positive attitude Strong Ability to build rapport with clients and the team If you like the idea of being a part of revolutionary international company with a young, energetic environment that supports the need for flexibility and autonomously then Apply Now

    location Sydney, New South Wales


  • Contact Centre Officer

    Frasers Property Australia is one of Australias leading diversified property groups with over 650 staff and operations across Australia. Our parent company, Frasers Property Limited, is a multi-national property group that owns, develops and manages a diverse portfolio of properties across the globe, and is listed on the SGX-ST with total assets of more than 33 billion and a portfolio spanning over 80 cities around the world Our National Residential line of business are currently seeking a Contact Centre Officer to join the team based at Rhodes. Reporting to the Team Leader, the Contact Centre Officer will be responsible for providing a high level of customer service for inbound enquires and be available to work across an 8am to 9pm roster over 7 days. As the ideal applicant you will be able to demonstrate An enthusiastic and customer service focused attitude Willingness to work as part of a team Proficiency with the Microsoft office Suite A passion for developing a career in the property industry The ability to work a range of shifts over 7 days About working for Frasers Property Australia At Frasers Property Australia, we are driven by a belief that ˜experience matters™,. Understanding the human side of property is our greatest asset and inspires our workplaces. We maintain an environment of equality where all staff members are supported in their efforts to achieve their full potential. We implement policies and work practices that encourage flexible work options to assist all staff to balance their work, life and family responsibilities, including our paid parental leave scheme and flexible work options.

    location Sydney, New South Wales


  • Customer Service Representative

    Work for a global leader in Medical Device Attractive salary package Passionate work culture - with the patient at the forefront of decisions Benefits On site car parking available Attractive salary package Passionate work culture - with the patient at the forefront of decisions About the company A global medical device company, enhancing lives on a daily basis. An innovative approach to the development of medical devices, the global company is a market leader. Located in the heart of Macquarie Park, an agile working environment and patient outcome focused, promotes a positive culture. About the opportunity In your new 12 month customer service maternity cover role you will report directly to the customer service manager, working as part of a team of three customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include Raising cases, processing orders, providing a high level of service for surgical equipment Talking direct to medical professionals Maintaining relationships with customers, conducting outbound calls to doctors and hospitals in regards to stock Talking direct to patients when required, being the first point of contact Skills and Experience At least two year in a Customer Service Representative role in the Pharmaceutical and Medical industry or out of industry order processing experience with a Science Degree Strong communications skills and attention to detail Computer literate with experience with Internal processing systems Why this opportunity is right for you Competitive Salary Training and development provided Great working environment culture On-site parking available How to Apply Click apply or contact Lydia Zhang, Sourcing Consultant on 02 8877 8703 for a confidential discussion. Culture Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of. Reference Number BBBH32908157049087192822 Contact Details Lydia Zhang Profession Operations > Customer Service Representative

    location Sydney, New South Wales


  • Customer Service Officer

    Customer Service Officer - 00007C90 Customer Service Officer Temporary Vacancy at Strawberry Hills About us The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice. We provide services to better work together to support everyones right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community. Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof. About the Opportunity DJC performs statutory child protection functions and provides, co-ordinates or funds the provision of support services for vulnerable families, children, young people and communities in need. The Customer Service Officer within a Community Services Centre (CSC) works closely with their supervisor and team members to provide a range of administrative functions to support the efficient operation of the CSC and the delivery of services to clients and colleagues This is a temporary role in accordance with the Government Sector Employment Act 2013 for a period of up to 12 months. A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise. What we can offer youBenefits Location Strawberry Hills, Sydney FACS ClerkGrade 12 Salary range 64,779 pa - 70,425 plus employers contribution to superannuation and annual leave loading. 4 weeks annual leave per year of service Generous salary packaging options and other fringe benefits Flexible work practices Opportunities for learning and development and Internal career progression Essential Requirements “ The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have Working with Children clearances. If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance. Please click here. Appointments are subject to reference checks and a National Criminal Record Check in accordance with DCJ policy and the Disability Inclusion Act 2014. How to apply To apply candidates must attach a covering letter (2 pages maximum) which includes responses to the two (2) targeted questions listed below and an up to date resume. Targeted Questions 1. Please provide an example of your experience managing multiple administrative tasks with competing deadlines. 2. Please provide an example of where you have provided high quality customer service to clients on the telephone and in person. Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013 therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process. Find out more Click here to view the role description. For more information on how to apply for a role in the NSW Public Sector please click here Please submit your application online including the information outlined above. If you experience technical difficulties when submitting your application, please contact ˜I Work for NSW™ on P 1800 562 679. Closing date Thursday 17 October 2019 at 1159 pm> For enquiries please contact Erin Brown on P 02 8536 1149 or erin.brownfacs.nsw.gov.au DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups. DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication. If you™re looking for general information about our reasonable adjustment process, you can email InclusionandDiversityfacs.nsw.gov.au or phone (02) 8879 9074. DCJ is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women. Thank you for your interest in this role. We look forward to receiving your application. Location Sydney Region Work Type Full-time Number of Positions 1 Total Remuneration Package Package includes salary (64,779 pa - 70,425 pa ), employers contribution to superannuation and annual leave loading. Contact Erin Brown - 02 8536 1149 Closing Date 20-Oct-2019 Job Category General Administration Organisation Northern Cluster

    location Sydney, New South Wales


  • Contact Centre Agent

    Multiple permanent roles, various weekday shifts availableDiverse friendly team and supportive cultureParramatta location, 5 min walk from train station Our National Contact Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Broadspectrum Banner. The centre operates 24 hour 7 day a week, 365 days a year. The contact centre provides solution for over multiple contracts across AUS NZ managed by Broadspectrum - formerly known as Transfield Services. Reporting to the Team Leader- Contact Centre, you will be responsible for providing consistently high level of service to all stakeholders and ensure effective, efficient and best practice telephony and order management that aligns with Transfield Services Vision, Values and the Contact Centre business plan. You will provide excellent customer care in multi-media (telephone, fax, e-mail, and web platform) based environment to the contracted client in line with agreed service level agreements. Key responsibilities include (not limited to) Answer, action and end calls within contact KPI timeframesPrioritise workflow to meet various contract timeframesEnsure effective complaint management, including escalating to a Team Leader when required and appropriate logging of all complaintsMonitor work order time frames and take appropriate actions to ensure that work orders are able to complete within contract SLAsAll Voicemails are returned within an hour business timeframe or as deemed by the contract SLAAll emails to be responded to within an hour of receipt or as deemed by the contract SLAIdentify and escalate priority issuesMaintain and update auxiliary databases, spread sheets, documents and team sites in accordance to the agreed contract requirementsParticipate in self-assessment programmesProviding support to all team members of the Contact Centre through sharing knowledge and cross training To be successful in this role you will have similar experience in an inboundoutbound call centre environment. You must possess excellent communication skills along with good writing and problem solving skills. You will be proficient using MS Office package (Word, Excel, Outlook, and Power point). Experience using SAP will be an advantage. You must have valid working rights in Australia to be eligible for this role .As part of our selection process you will be required to undertake a workplace medical test. If you have the required experience and skills, interest and aptitude for the roles on offer and would like to work for a diverse multicultural team, then APPLY NOW.

    location Parramatta, New South Wales


  • Customer Service Representative

    Customer Service Representative Zanui is Australia™s online destination for the latest trends in home living, style and design. Incubated by Rocket Internet SE, our company is growing rapidly in a highly competitive market. Our leaders encourage staff to think critically and speak openly. Located in Surry Hills, this is a great opportunity for an exceptional individual to take the reins of one of our key categories and run with it in the skyrocketing online retail space. Our customer service team is comprised of inspired individuals who are passionate about ensuring that customer issues are fully investigated and resolved. We advocate continuous improvement and encourage our team to contribute towards addressing recurring problems. We are currently looking for a self-driven, quick-on-their-feet, and energetic problem solver to join our close-knit customer service call centre team. The successful candidate will be provided with knowledge in all aspects of our ecommerce operations. This role is provided with a great amount of autonomy. Your Responsibilities Provide an exemplary level of customer service at all times, ensuring that you remain as the end contact person for our customers Assist with general order enquiries Manage inbound and outbound calls Process and track orders Ideal Candidate Zanui is a workplace where our staff are expected to take ownership of a problem and execute the solution. As a young, emerging start-up, our staff are dedicated, hardworking and looking to excel in their careers. Essential criteria Exceptional attention for detail Excellent written communication skills, and a professional phone manner Self-starter with strong time management and organisational skills Computer literate, the ability to touch type 60WPM, technically savvy or has the ability to learn a variety of new systems quickly Strong problem solving skills Be able to work a rotating roster between 830am to 530pm Monday to Friday At least 2 years™ professional customer service experience A proactive, adaptable, œcan do attitude Desirable criteria Customer service or sales experience in a call centre environment An interest in logistics or supply chain management Apply Now Your complete application includes your cover letter, CV, availability, working entitlements and wage expectations. Please compile your application in digital form and click on the Apply for this Job button below. Opening Date 8th October 2019 Expiry Date 21st October 2019 Due to the volume of applications, only progressing candidates will be contacted.

    location Alexandria, New South Wales


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