Customer Service Staff Jobs In Australia

Now Displaying 60 of 186 Customer Service Staff Jobs




  • Project Support Officer

    Project Support Officer Project Support Officer (Targeted) Advocate for Children and Young People Strawberry Hills About us The Advocate for Children and Young People is an independent statutory office that reports to the NSW Parliament. The core functions of the office are to advocate for the safety, welfare and wellbeing of children and young people in NSW aged 0-24 years, and to promote their participation in the decisions that affect their lives. About the opportunity This is a great entry-level administrative position where you can build your organisational skills, learn digital platforms for data entry and data management, and develop your phone and email communication skills. A typical day will require you to answer phone and email enquiries to help organisations and individuals use the Our Local platform, make pro-active calls to raise awareness of the platform, and follow procedures to update and manage the data in the system to ensure it is accurate and up-to-date. See the Our Local website via the following link httpswww.ourlocal.nsw.gov.au Key activity Contacting organisations via phone and email to raise awareness of Our Local and provide technical assistance to use the platform Receiving phone calls and responding to email queries and requests Researching, inputting, checking and updating data on the online platform Following rules and procedures to ensure the system is safe and secure Highly Desired Skills Confidence using a Windows computer and to learn data entry systems Enthusiasm to make and receive a volume of phone calls What we can offer you Location Strawberry Hills FACS ClerkGrade 12 Salary range 63,199 pa - 68,707 pa plus employers contribution to superannuation and annual leave loading. 4 weeks annual leave per year of service Generous salary packaging options and other fringe benefits Flexible work practices Opportunities for learning and development and Internal career progression How to apply To apply, candidates must submit a covering letter (2 pages maximum) which clearly details their skills and experience as relevant to this role and an up to date resume. Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013 therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process. This is a targeted role. Candidates of Aboriginal or Torres Strait Islander background are encouraged to apply. Find out more Click here to view the role description. For more information on how to apply for a role in the NSW Public Sector please click here Please submit your application online including the information outlined above. If you experience technical difficulties when submitting your application, please contact ˜I Work for NSW™ on P 1800 562 679. Closing date 11 June 2019 at 1159 pm For enquiries please contact on Tyrone Jandey on 9248 0980 or tyrone.jandeyacyp.nsw.gov.au Our Commitment to Diversity and Inclusion FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups. FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication. FACS is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women. Thank you for your interest in this position. We look forward to receiving your application.

    location NSW 2000, Sydney NSW 2000, Australia


  • 50 x Customer Service Agents - Permanent Positions

    50 x Customer Service Agents - Permanent Positions Customer Service Representatives required for national government contact centre in North Ryde. These roles provide essential support to both businesses and the general public of Australia. You must be able to attend an interview in North Ryde this week. Customer service team members feel like they are making a real contribution to the community. Our client offers a supportive, friendly team environment and extensive training. The day to day duties of the role include Providing a high level of customer service in an inbound call centre Data entry and general adhoc duties Continuous training and development Working within a team environment and supporting the team where required To be considered for these roles you will need A strong customer service focus Experience working in customer service within a call centre, retail, office or hospitality The ability to type 30 wpm with accuracy Attention to detail Excellent communication skills both verbal and written Have completed Year 12 HSC To be an Australian Citizen Working hours are Monday to Friday between 8am and 7pm on a rotating roster. Salary on offer is 41,700 Plus Super It is essential for this role that you are an Australian Citizen and will pass a National Criminal History Check. Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au The application form will include these questions Do you have a current Police Check (National Police Certificate) for employment?

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Representative - 6 Month Contract

    At AIA Australia and New Zealand, our purpose is to make a difference in people™s lives through our customer value proposition centred on Life, Health and Wellness. Our vision is to champion Australia and New Zealand to be the healthiest and most protected nations in the world. Our firm belief is that by following our operating philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Careers Working in our Group Claims space you the main responsibilities for this role will be to provide expertise via inbound calls from Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality customer experience to our clients. Some of your responsibilities include Providing regular communication to clients and members within agreed timeframes and in accordance with agreed quality standards. Investigating and resolving disputes related to expectations of the client or member versus the reality of our business practice and our data Responding to general enquiries received via Group Claims email address or other internal email accounts established with the teams within the agreed turnaround time set by the Team Leader Based on the nature of the phone call, providing both written and verbal follow ups to clients, stakeholders and third parties and referring back to Group Claims contact points (i.e. Claims Assessors) where appropriate. Providing regular feedback to the Team Leader, based on findings or nature of phone queries, to assist in the ongoing development and growth of team members within the Group Claims Department. Assist in providing data for call trend analysis and qualitative reporting in order to support continuous process improvement. You will have a genuine customer service style with excellent written and verbal communications gained across insurance, retail or hospitality. Your pro-active manner and high level of initiative and flexibility, along with strong organisational and systems knowledge will see you excel in this role. This opportunity is initially a 6 month contract with a view to become permanent. Healthier, Longer, Better Lives At AIA Australia and New Zealand, wellbeing is at our core. We understand that healthy employees are happy employees. That™s why we have a culture of care that promotes wellbeing and flexibility including fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit). We focus on career development, people development and leadership capability, so that you™ll be nurtured and have every opportunity to reach your full potential. We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day. We™re an equal opportunity employer that embraces and values diversity and inclusion in our workforce. For more information please contact Emily.vegasaia.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Senior Customer Solutions Coordinator, Princess Cruises

    Senior Customer Solutions Coordinator, Princess Cruises Princess Cruises is the third largest cruise ship operator in the world and part of the worlds leading cruise holiday company, Carnival Corporation (represented in the Asia Pacific region by Carnival Australia). Known as the Destination Experts, Princess Cruises visits more than 350 ports around the world. Reporting to the Customer Solutions Team Leader, our Senior Customer Solutions Coordinators are the ˜first resolution contact point for all internal, passenger and trade partner escalations and complaints, received by phone and in writing (predominantly email). The successful candidate will be responsible for leading and providing high quality customer service and administration support activities associated with the operation of the Princess Cruises Customer Service team. The position involves real time troubleshooting, problem solving, and case management of issues that may require more thorough investigation and ownership Day to day responsibilities include providing exceptional customer service to all Princess Cruises customers being the escalation point for all customer enquiries and complaints across all aspects of cruises, bookings and documentation assisting internal stakeholders in actioning items in our reservations system that require higher access making various ˜call outs to Princess Cruises customers assisting with and facilitating lost property enquiries facilitating onboard retail purchase returns conducting outbound calls to Princess Cruises customers for buy offs on peak voyages We seek applications from people who demonstrate a strong desire to work within the travel and tourism industry and have the following attributes recent experience within a customer service position, either face to face or phone based, where there was a regular requirement to troubleshoot and solve complex issues the ability to self prioritise workload, use initiative and make decisions within remit excellent verbal and written communication skills strong interpersonal and relationship building skills resilience with the proven ability to remain calm and positive, even when under pressure strong PC literacy and good keyboard skills self-motivation and a strong team orientation the ability to be rostered to work between the hours of 8am-6pm Monday to Friday and 8am-4pm on Saturdays (Saturday rotational roster) To find out more about Princess Cruises please visit www.princess.com

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative Globally recognised Luxury Automotive Brand No weekend work Be part of an outstanding customer service team The Business Percepta is a full-service, customer loyalty global joint venture providing first class customer service solutions to a range of clients in the automotive industry. Working with our clients, we help establish and maintain enduring relationships with their customers through a variety of custom programs designed to provide a superior consumer experience. One of our clients is a globally recognised luxury automotive brand “ therefore their customers expect us to go above and beyond and exceed on all levels of the customer service experience and expectations. The Role Work with a world class automotive brand to deliver an excellent standard of customer service over the phone and email Assist with various outbound projects as necessary Assist with case managing high level customer complaints Liaising with internal stakeholders to resolve customer issues The Successful Candidate You are passionate about providing first class customer service You have at least 12 months experience dealing with customers You love to talk You are hands on and have an excellent attention to detail You are able to pick up new computer systems quickly You are able to work well under pressure You love working with others to solve problems Final Enticement This is an outstanding opportunity to gain experience in a prestigious automotive brand and work with a team of Customer Experience Professionals who are dedicated to delivering the best customer service. Interested? If you feel you have the qualification, skills and experience for this position, and can demonstrate Perceptas values “ we would like to hear from you. We invite you to apply by clicking on the necessary links and submit your cover letter and CV. Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Coordinator

    Customer Service Coordinator Bacardi is a family, a company and a brand. We are full of passionate people and iconic brands, shaped by our rich history of spirited entrepreneurship. We are a vibrant, family owned company, nurtured by 7 generations of the Bacardí family since 1862. ABOUT THE ROLE Available due to an internal promotion Based in the Kent Street Sydney office this is a terrific entry-level role in the business. We are looking for someone who has a great attitude, works brilliantly as part of a team as well as autonomously, and brings some terrific Customer Service skills along too. As the name suggests, this role will provide great customer service to our customers (and consumers) along with undertaking a whole bunch of administrative duties for the Operations team. Were after someone with a can-do attitude, attention to detail and the ability to multi-task across numerous projects Wed like to hear from awesome Customer Service people who are collaborative to the core and entrepreneurial in spirit, who are passionate about working with great people and great brands and get genuinely excited about being part of a great team. If you are looking to kick start your career in a hands-on role, enhance your skillset and be rewarded then this is the perfect position for you Our talent search and interview process will be collaborative, fast-paced and will push a few boundaries. So a quick heads up if you make the shortlist “ get ready to showcase what youre best at¦ Apply now Only shortlisted candidates will be contacted At Bacardi-Martini Australia we are focused on building upon our successes by recruiting the best talent to have a well-balanced team population that reflects our diverse society, customers and consumers. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?

    location NSW 2000, Sydney NSW 2000, Australia


  • Indigenous Customer Contact Agent - Parramatta

    Indigenous Customer Contact Agent - Parramatta Are you of Aboriginal or Torres Strait Islander decent? Are you looking for a career in administration and customer contact? We are currently seeking Expressions of Interest to join our team in our National Contact Centre. Who Are We? Partnered with Broadspectrum and the Government, the Indigenous Employment Parity Initiative is helping Broadspectrum increase their Indigenous Employment in our local communities to help build long lasting careers for our mob. The Client Broadspectrum is an operations, maintenance and construction services organisation operating globally in the resources, energy, industrial, infrastructure, rail, property and Defence sectors. Broadspectrum has a 247 National call centre that are always ready to provide an appropriate solution to any problem whether that is to organise a plumber to fix a leak or completely restore and refurbish a social housing property. The Role This position provides Aboriginal and Torres Strait Islander people an opportunity to engage with their local community as a Customer Solutions Officer. As the face of Broadspectrum, you will provide a high level of customer service, assist with general enquires and dispatch a high level of work orders to the appropriate subcontractor. Your duties will include, but not be limited to Assist management and team with daily administrative tasks Ability work effectively under pressure Ensure all contract SLA targets are achieved for inboundoutbound call resolution and follow up Managing work orders to meet agreed targets, standards and key performance indicators Offering excellent customer care to all stakeholders Undertaking training and development programs to achieve individual and team prescribed targets Providing support to all team members of the Contact Centre through sharing knowledge and cross training Meeting deadlines and key targets as set by the management team. Skills and Experience Exhibit a passionate and positive work attitude Demonstrated customer service experience Ability to utilise financial computer software and systems Great verbal and written communication abilities Culture and Benefits Align yourself with a strong and nationally recognisable brand Obtain a nationally recognised Certificate 4 qualification 24 months™ job security and career development opportunities Work alongside supportive colleagues and management Innovative and progressive office environment Be a part of a career, not just a job How to Apply Please note that you must identify as a person of Aboriginal and Torres Strait Islander background to be eligible for this role. To apply, please click the Apply Now button and complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role. Broadspectrum respectfully acknowledges Indigenous Australians both past and present as the Traditional Owners and Custodians of the land on which we work. Broadspectrum values a flexible and diverse workforce and encourages Australian Aboriginal and Torres Strait Islander peoples to apply for this vacancy.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Online Customer Service

    You will have Customer Service experience, whether it be within a retail store or office environment, with a proven record of managing difficult situations....

    location NSW 2000, Sydney NSW 2000, Australia


  • CUSTOMER SERVICE/PHONE STAFF

    Experience in taking orders and greeting customers, in person and over the phone.. Zeus is bringing Greek food to the Streets in a fast casual restaurant...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    See the full Position Description attached below. Applications for this role close on Friday 31st May 2019...

    location NSW 2000, Sydney NSW 2000, Australia


  • 50 x Customer Service Agents - Permanent Positions

    Experience working in customer service within a call centre, retail, office or hospitality. Data entry and general adhoc duties....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officers

    Candidates must be able to obtain a Commercial and Private Inquiry Agent™s (CAPI) license which involves a police check....

    location Sydney NSW 2072, Australia


  • Customer Service Representative (Full-time)

    Promotion of several product categories to current customers, via regular phone calls. Experience in Aged Care will be advantageous....

    location Ln Cove Plaza, Lane Cove NSW 2066, Australia


  • Customer Service - Inbound Call Centre

    A background in either government, banking or a healthcare related industry is highly desirable. Clear communication skills, with a proven ability to liaise...

    location Sydney NSW 2113, Australia


  • Customer Service Representative (Full-time)

    Promotion of several product categories to current customers, via regular phone calls. Experience in Aged Care will be advantageous....

    location Ln Cove Plaza, Lane Cove NSW 2066, Australia


  • Customer Service and Telesales representative

    VeeTel is one of Australias fastest growing Telecommunications and Entertainment companies in its industry and as a result of continued growth we are looking for Full Time Customer Service Representatives for an immediate start. Ideally you will have a background in Customer Service or Sales computer literate with good keyboard skills. This busy role involves Answering inbound and making outbound calls Achieving monthly, individual and team targets Responding to customers inquires whilst communicating in a jargon free language Ability to explain the benefits of Flips products and services. The key attributes we are looking for Friendly and professional phone manner Fluent in English (Written and Spoken) with second language desirable (MacedonianSerbian) but not essential. Willingness to go beyond in meeting customer expectations Team player. If you have the drive to fill the above position we look forward to hearing from you and ideally welcoming you as the successful applicant.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Coordinator

    MDI Service Centres PL is a leading supplier of automatic doors, gates and parking control system throughout Australia. Our service department based in Alexandria requires a customer focused, organised person to coordinate service calls in the Sydney Metro area. An excellent telephone manner is required. Duties would include Liaise with customer and using our data base generate and allocate service calls to our technicians. Organise parts required with our spare parts dept to complete service calls. Basic data entry skills. General office duties The successful applicant should be enthusiastic, have good communication skills and work well in a small team. Please send resumes Atten Colin Dobell, Service Manager MDI Service Centres Pty Ltd The application form will include these questions Do you have customer service experience? Whats your expected annual base salary? Have you worked in a call centre before? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    Clevertronics is Australias leading Emergency Lighting Manufacturer and Supplier and we are looking for an energetic, dynamic person to join our internal Customer Service team. The basis of the role is servicing phone orientated customer and sales team enquiries including key aspects such as data entry of orders, stock enquiries, client delivery co-ordination, managing credits, support of Clevertronics Sales and Service team and office administration support items. The role reports to the State Manager and is based at our modern Seven Hills office. A favourable package suitable to the role is on offer including Salary, Superannuation, and team based bonus upon qualification. The successful applicant should have electrical industry experience in similar wholesale or supplier based customer service roles, great phone, written and interpersonal skills along with a great can do attitude. Please email your application with CV to The State Manager - w.fergusonclevertronics.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Software Training Specialist - Fluent English, Mandarin & Cantonese

    Customer Software Training Specialist - Fluent English, Mandarin Cantonese Our opportunity We are seeking a Multilingual Customer Software Training Specialist who speaks fluent English, Mandarin and Cantonese to join our team. Using your passion and skill for customer service you will be responsible for the set up, training and success of SiteMinders APAC customers when they purchase a SiteMinder product. Our hotel customers are spread across APAC so our training sessions are completed via video where youll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features. Dont fear, we wont throw you in the deep end. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers. All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we cant train). Who are we In an age of rising choice and accessibility for curious travellers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. SiteMinder is the global hotel industry™s leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It™s this central role that has earned SiteMinder the trust of more than 35,000 hotels, across 160 countries, to generate in excess of 87 million reservations worth over AU38 billion in revenue for hotels each year. As a Customer Software Training Specialist you will Quality customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype Clearly communicate SiteMinders support procedures to the customer to ensure their ongoing satisfaction with our customer service Take ownership of customers problems and seek to identify, respond and resolve any customer issues As a Customer Software Training Specialist you will have the following skills and experience You will have sound communication skills in fluent English, Mandarin and Cantonese You will have proven customer service experience with a passion for providing a premium customer experience You are tech savvy with a sound knowledge of all things technology You have worked towards targets and are goal oriented but always thinking about the customer experience Experience in the hotel industry or in a SaaS company is a plus SiteMinder Values Think Customer - see everything from the customers perspective Be in the Game - passionate high performers - no spectators Own it Finish it - be decisive, accountable OK is not OK - make what you do great, challenge the status quo Be Candid - have regular, open and sometimes difficult conversations What is it like to work with us? Our people tell us what they really love about working at SiteMinder is the fun, friendly, relaxed environment and the work hard, play hard camaraderie they share with their teams. Based at The Rocks, our open plan office overlooks the scenic Harbour Bridge and Opera House. We have a lovely big open Social Space which is the focal point here for socialising, catchups, informal meetings, breaks and workshops. Complete with a Pool and Ping Pong table and a huge projector, it also serves as a great spot for our weekly Friday drinks Check out our website to find out more about us, the story of our founders is also pretty inspiring and definitely worth a watch. You can find us at www.siteminder.com, there™s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we™d love to hear from you. Sound like you fit in? Please submit a copy of your resume and our Talent Acquisition team will keep you informed of any next steps or the status of your application. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Associate

    Customer Service Associate Get a first-class start to your administration and operations career. This is a great opportunity to join an unstoppable team at a company thats changing the way people buy, finance, and novate cars. Our company is passionate about creating an environment that is flexible, rewarding and fun. Thats why we need you Youre a guide, a guru, a master of analysing, managing and meeting customers needs expectations. You dont just solve a problem, you make a connection that enhances the lives of your customers and provide unforgettable experiences. Whether youre a seasoned expert, or youre looking for the right ladder to climb, we give you the tools you need to move your career forward. As a company, we pride ourselves on hard work and persistence and we are looking for a self-motivated, hungry and confident individual to join a dynamic administration and operations team. We are a unique business that provides a great culture and a solid team. If youre looking to work hard, put the hours in and are passionate about building a career, this is for you What you need to thrive The ability to provide premium customer service A passion for building customer loyalty through listening, building rapport and providing extraordinary customer service A positive attitude and reliability Confident phone manner and exceptional attention to detail and numeracy skills Experience with explaining and delivering solutions to customers The ability to work as part of a team and autonomously A demonstrable understanding of the overall lending process If you believe you hold all the right skills and attitude, and youre ready for the challenge APPLY TODAY FleetChoice is part of the Eclipx Group, an ASX-listed company and an established market leader in vehicle fleet leasing, fleet managements and diversified financial services in Australia and New Zealand. While undergoing a significant growth phase, this is an exceptionally exciting time to join our business. By joining FleetChoice, you will be part of an ambitious and supportive learning environment and have exposure to other business entities under Eclipx Group, providing opportunities for career progression

    location NSW 2000, Sydney NSW 2000, Australia


  • Call Centre Agent

    Call Centre Agent Working Holiday Visa™s welcome Located close to Bankstown station No Weekend Work Our client is a leading education institution that provide vocational and further education courses for all ages. We are looking for vibrant Call Centre agents to provide excellent Customer Service, whilst walking potential customers through course descriptions and converting them to enrolment. All applicant must already hold a Working with Childrens Check. Whats on offer A great hourly rate A convenient location Monday - friday Rotating rosta from 7am-7pm Progression potential for high performers Contract until August with possibility of extension 35 hours a week RequirementsSkills Must have Sales and Call Centre experience Must hold a valid WWCC Have a great attitude towards work Motivated with the drive to succeed This exciting opportunity wont be around for long Apply now Please submit your CV in word format All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Centre - Team Member

    Customer Service Centre - Team Member Our Customer Service Centre is currently seeking Call Centre Team Members. Officeworks is Australias leading retailer and supplier of office products for home, business and education and is committed to helping make bigger things happen for our customers every day. As part of the larger Wesfarmers group, Officeworks has an extensive national footprint of more than 160 retail stores and employs more than 7000 team members. We have a strong values platform, which underpins the way we do business, and is focused on our community, the environment and our people. We have exciting opportunities for passionate and experienced Call Centre Team Members to join our team located at our Support Office in North Rocks. Reporting into the Team Leader, key accountabilities and responsibilities include Key Responsibilities Ability to be creative and think outside the square in providing customer service solutions for our internal and external customers. Ability and flexibility to work rotational roster including some evenings and weekends to provide coverage across Monday to Friday 8am- 8pm and Saturday and Sunday 9am “ 5pm 2-3 years demonstrated experience in a Customer Service Contact Centre role (Inbound Call Centre preferred) Ability to problem solve and proactively resolve conflict Exceptional written and verbal communication skills with a strong customer service and support focus To be successful in the role you will be able to demonstrate Good team player with high energy levels, good initiative, the ability to work under minimum supervision and deliver to tight deadlines. Experience with SAP, Excel and Salesforce would be advantageous Ability to multitask and prioritise case load Strong work ethic and importantly the ability to enjoy your work If you are passionate about great customer service and feel that you meet the above criteria, this is your opportunity to shine. Whats on offer? We offer a dynamic and rewarding working environment with team member discounts, learning and development opportunities and career opportunities with the Wesfarmers Group. We have free onsite parking and canteen facilities. At Officeworks, we focus on creating an empowering and fun, team based culture where people love coming to work and as part of our Team, importantly in helping our Customers œmake bigger things happen. We are an equal opportunity employer and we are committed to a diverse, inclusive and flexible workforce. We welcome enquiries and applications from everyone in the communities in which we serve. Interviews will be held on 4th June 2019

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative The Opportunity Due to growth, our client, an Australian owned international designer of premium, contemporary furniture and homewares are now seeking multiple Customer Service Experts to join the team. This is a fantastic opportunity to advance your career with a multinational company that offers plenty of progression opportunities for the right candidate. Join a business who are leaders in their field. The Role Your role will be to provide advice to customers in relation to product and service satisfaction and problem solve customer complaints and enquiries. Key responsibilities will include Receive incoming calls from existing and new customers Identify the root cause of the call and triage matters if required Manage the communication until each customer matter is solved Your Background As a consummate professional, you have Experience in a Call Centre environment or a phone-based role Excellent communication and customer service skills Motivated by achieving customer satisfaction Strong ability to build rapport and maintain relationships Ability to problem solve and think outside of the box Strives for better imagines bigger thinks differently The Business and Benefits Based in Turrella, just 10km south of the Sydney CBD, this business is in a period of rapid growth and expansion across Australia, and now the world. They are leaders in their field and specialise in creating bespoke and modern pieces that are comfortable, sustainable and award winning. In return for your commitment to the customers, you will be rewarded with Incredibly generous discounts Significant and genuine opportunities to progress your career Monday to Friday work “ no weekends Pure customer service role Free parking, close to public transport Some potential career pathways from this role include Management Human Resources Design Sales Website Development Apply now Or contact Annie from APRG on 07 3231 6500

    location NSW 2000, Sydney NSW 2000, Australia


  • Service Centre Consultant

    Service Centre Consultant ClearView has been helping Australians achieve their financial goals for over 40 years. We are dedicated to helping our customers build and protect their wealth. Our purpose is to understand their goals and to offer premium financial advice through investment and super solutions and life insurance to protect wealth, and their family. We have an exciting opportunity to those that have experience working in a call centre environment and is passionate about delivering excellent customer service. We are looking for a Service Centre Consultant who will be supporting our Advisers and clients for our advice products as well as customers who hold a Direct or Legacy policy ensuring they receive call resolution or email response on all enquiries during business hours. As a Service Centre Consultant, you will Manage Adviser and client relationships and be the first point of reference for calls andor emails into ClearView. Be a subject matter expert on Life products and procedures. Plan and organise priorities to ensure all day to day operational activities are completed effectively and efficiently and proactively manage issues that potentially detract value. Engage with all stakeholders at ClearView to develop and maintain a client-focused attitude in how we attract, build relationships and retain clients Work closely with the Operations team to ensure the delivery of accurate and timely outcomes. Ensure all relevant legislation is complied with taking corrective action if gaps or weaknesses are detected. In order to be successful, you will Have at least 2 years experience in a call centre or call centre environment RG146 compliant Corporate sense and sound judgement Able to build strong, open and collaborative working relationships using effective communication , organisational and negotiation skills Able to participate in projects and juggle priorities. Deal with conflicting issues in a professional manner, maintaining discretion and confidentiality whilst meeting deadlines for a variety of deliverables. Strong analytical abilities Why us? ClearView is an innovative culture where ideas are welcomed and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday...together ClearView employees enjoy Competitive salary and bonus structure Weekends off Employee discounts to health insurance, life products, and gym membership Rewards program and so much more Apply now If this position sounds like the next step in your career, and you would like to work for an organisation that is passionate about its brand and the quality of services it provides to its clients, then we would love to hear from you.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Agent

    Overview Pet Circle actively looking for their next Customer Service superstar to join a friendly and dynamic team of outgoing customer service specialists. Were one of Australias fastest growing e-commerce platforms, bringing together a great mix of the latest technology, and the best customer experience possible. Customer Experience is the most important part of that puzzle and so we hire an exceptional team of agents to make sure our customers never leave us (we have abandonment issues, just like my Boston Terrier when I dont take him to work) Day-to-day Solving Customers Problems, providing a high level of service to people calling into our support line. Making sure that the customers have a perfect experience- Youll be responsible for a number of things, you might be helping a customer track their package, or you might be advising them on the right product for their diabetic dog, who knows- but you need to be able to own your calls and do your best. Awesome looks like... At least 2 years experience working in a customer support or outbound sales environment. Must be able to work within a rotating roster, including night shifts. Own method of transport to the Office- very limited public transport is available. Genuine love for Animals big and small. Interested? Please apply through Seek. The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years of experience do you have in high-volume call center environment? How many calls do you usually handle on a daily basis? Do you love animals? Do you have any pets?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Contact Center (Outbound)

    About Fitness Australia and the role Fitness Australia is the peak health and fitness industry association providing a range of professional and business support services to over 25,000 registered personal trainers and instructors, fitness businesses and industry suppliers Australia-wide. We are seeking 2 Customer Service Officers to join our team at our head office in Alexandria Both a full time Mon-Fri (9am-5pm) and a part time Mon-Fri (10am-2pm) position are on offer that will see the successful individuals become part of an exciting new division in our valued Customer Service Team. Your primary areas of responsibility will be Make outbound sales calls as required Providing exceptional outboundinbound customer service to clients from around Australia via the phone and online Ensuring fulfilment of customer requirements, accurately and within a timely manner Accurate efficient system operation and data management Essentials A minimum of 2 years Call Center Customer Service Experience “ preferably in an outbound call (sales) role Positive, can-do attitude Has passion and motivation for great customer service Is self-sufficient and self-motivated Is results focused and able to meet KPIs Embraces learning and is quick to adapt to ideas and change Exceptional verbal and written communication skills Ability to work under pressure and prioritise workload to meet service targets Computer literacy, attention to detail and accuracy Desirables Relevant Tertiary Qualifications (admin, business, fitness, sales) Experience working within a professional or industry association Experience in administration of education or quality systems Detailed knowledge of the contemporary Australian Fitness Industry and exercise professional service delivery Interest in fitness, health and promoting a quality culture in the fitness industry Job benefits and perks Fitness Australia has a team of 25 based in five (5) offices around Australia. We are an energetic and innovative team working for a fitter, healthier Australia. You will receive full training in your role, access to great facilities with opportunities for career advancement for high achieving candidates. Perks include working in a funky office space, time allocated to physical activity, fresh fruit and flexible working arrangements where suitable. How to apply Applications should be forwarded to Joseph.emeryfitness.org.au before close of business on 20062019. Or simply press the apply button. If you are intending to apply, please do so at the earliest possible date as we look to fill these roles promptly, ensuring that as part of your application you indicate interest in either the Full Time or Part Time role available. If you require further information about this opportunity please contact Joseph on Joseph.emeryfitness.org.au. Fitness Australia is committed to creating a diverse gender equal workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. No recruiters please. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have experience in a sales role? Do you have experience working towards targets and KPIs? Whats your preferred work type?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Relationship Manager - Sydney CBD

    Customer Relationship Manager - Sydney CBD The opportunity We believe our collections agents provide customer service and that™s why we call them Customer Relationship Managers. As part of a close team and with support on hand, you™ll manage a portfolio of accounts and assist customers to resolve a financial problem. Your main responsibilities will be Generating and investigating leads Making high levels of outbound calls Negotiating with customers Problem solving What™s in it for you? Salary our package starts from 50,000 + Super + uncapped monthly bonuses Growth your salary will be eligible for review every 6 months Training 4 weeks of paid training to equip you with all the skills you will require Qualifications gain a nationally recognised Certificate III and IV in Financial Services during work time and on us Progression potential to move into a senior role within 12 months. Most of our leaders started off as Customer Relationship Managers, so career progression is real. What are we looking for? We value attitude over experience and we trust our ability to give you great skills. If you™re currently working in industries such as hospitality, retail or sales and looking for a new challenge, we™d love to hear from you. You should be Great communicator clear and confident with the ability to have tough conversations Persuasive able to positively influence others Competitive we get a kick out of competing with each other and other teams Respectful every conversation needs empathy and understanding Growth mindset open to feedback, keen to be the best they can be The Perks Bonuses our targets are achievable and bonuses lucrative Monthly massages yes¦ you read that correctly Fresh fruit free fruit delivered to the office Bi Monthly award functions we celebrate the success of our workforce and have fun Job stability we™re the market leaders and offer genuine career progression Who are we? We believe everyone should repay their debts and we assist people who don™t think they can to find a way to do so. We™re 1500+ strong, with offices across Australia, USA and the Philippines. We™re a profitable ASX200 company, with 2 main business streams debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our customers and staff. We™re proud of our business. You don™t have to be mean to be a debt collector Only shortlisted candidates will be contacted. This is a Permanent full time role, so only candidates with full Work-Rights will be considered (no working holiday visas).

    location NSW 2000, Sydney NSW 2000, Australia


  • Project Administrator I Procurement Team I North Sydney

    OUR SIZE, SCOPE SCALE = ENDLESS OPPORTUNITY Project Administrator I Procurement Team I North Sydney Compass Group is the global market leader in providing food and beverage to customers in a range of food service environments. We operate in over 50 countries, employ over 600,000 people, and are a recognised top 10 employer worldwide. Here is Australia our business is expanding. We have more than 9,000 employees working across 600+ locations. We are currently recruiting a Project Administrator to join our Foodbuy team for a 6 month contract based in our Sydney (McMahons Point) Office - which is located a 10 minute walk from North Sydney Station. Our Foodbuy team is responsible for the procurement and distribution of goods for internal and external customers. It is one of our fastest growing teams Reporting to the General Manager - Procurement, this role is responsible for engaging suppliers, general administration and the ongoing success of on-boarding suppliers into Foodbuy. THE POSITION Be the first point of contact for all enquiries, working closely with the Foodbuy team in each state and suppliers Administer the supplier on-boarding process and set up in lines with company and Foodbuy policy. Ensure supplier base operates within the scope of all Foodbuy policies and are supplied with information to achieve this Maintain Supplier contact list Ensure suppliers and manufacturers documentation such as Insurances, HACCP, Vendor Quality Assurance, Business Code of Conduct is fully up to date THE PERSON Proven track record working within Project Administration Excellent organisation skills and able to collate information easily Intermediate to advanced Microsoft Office skills Great communication skills, both written and verbal Interpersonal skills, ability to establish and maintain positive relationships Food service or Retail experience - desirable Some procurement knowledge “ desirable THE BENEFITS You will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we offer an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If youre looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industrys best. Compass Group embraces Equal Opportunity and promotes diversity. We actively encourage Aboriginal Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Consumer Care Representative

    Consumer Care Representative Permanent “ 38hrs pw, Monday to Friday Located at Bella Vista Fluency in Mandarin an advantage Why ResMed? At ResMed (NYSE RMD, ASX RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit ResMed.com and follow ResMed. Lets talk about the role We have created a new Consumer Care Centre that will be providing exceptional high standards of professional and knowledgeable customer services, sales and marketing support. This role will also be the first technical and clinical assistance and will provide a considerate understanding for consumers™ needs when applied to complaints handling. This role may require some travel from time to time to ResMed retail storeswholesale locations if needed, and is expected to perform the following responsibilities Provide œGold Standard Customer Service means exceeding customer expectations with friendly, professional and knowledgeable advice support and management. Understand and manage inboundoutbound services relating to the different business structures and being able to answer queries appropriately. E.g. ResMed Retail, Wholesale, Tender Contracts, ResMed Memberships. Provide exceptional first line technical, clinical, sales, troubleshooting and complaint handling assistance for all inbound and outbound services, collaborating with internal resources to ensure a solution is always reached. Maintain all diary managementoutstanding payments for ResMed Retail owned stores. Including reminders, cancellations, re-bookings, debt collecting, etc¦ are attended to with 100 attention to detail Handle all sales opportunities confidently and know when to apply to customer enquiries The Consumer Care Centre is based at our Bella Vista Campus. It is fully equipped with a fitness centre, café and onsite undercover parking. Let™s talk about you To be successful in this role you will be an empathetic customer service professional with exceptional listening skills and boundless patience. You will be a proactive, creative thinker with the ability to work independently. You will have excellent interpersonal skills and an aptitude for problem solving. To get us really excited, you will be fluent in speaking Mandarin, knowledgeable in using CRM and call centre phone systems with at least 3 years™ experience in a call centre or customer service environment. Let™s talk about the team The team is composed of members who start from best practice and are always learning and striving for continuous improvement. The team is laser focused and decisive, while sharing the common goal of changing people™s lives with every breath. OK, so what next? At ResMed, we believe in supporting, inspiring and developing our people. So we recruit the best and then give them the tools to make a real difference in the lives of our patients. We believe that fresh thinking inspires innovation “ and our shared success. If this sounds like a place you would like to work and you have the drive to help transform and enhance the lives of millions of patients, then today is your day Apply now

    location NSW 2000, Sydney NSW 2000, Australia


  • Case Manager

    Case Manager Part of our World Travel Protection team, Case Managers are on the other end of the phone when our customers need assistance. It™s demanding, rewarding work “ and we get through it together. So, whoever you™re making a call for “ corporate travel insurers, leisure companies or individual customers “ you™ll make it with a caring, expert team by your side. High-performing, well-travelled, and occasionally multilingual, our Case Managers are great at what they do bringing the world home safe. With their own empathetic style and an unwavering commitment to getting our customers the care they need, our team use every ounce of their service, insurance and life experience, every day. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations. What you™ll do Delivering exceptional customer service every time, over the phone Keep the customer travelling or help bring them home Locating the nearest suitable doctor, medical clinic, dentist or allied health professional Managing emergency air ambulance evacuations Facilitating the payment and guarantee of hospital bills What we need Experience within customer service, particularly with complex situations Strong problem solving and decision-making skills A passion for helping others You thrive in a fast paced, dynamic environment You KNOW customers, how to look after them and respond with empathy Availability to work on a 247 rotating roster Who we are There™s more to life at World Travel Protection and Cover-More than great services. Working with us is about caring for people “ customers and colleagues “ and giving your best to deliver the right results. We™re a driven place to grow, with plenty of opportunities to go around (especially now we™re part of Zurich). But we expect a lot too. Talent, compassion and integrity for starters. Commercial smarts, passion and a hunger to take your career up a notch are also on the list. Most of all, we want you to be yourself an independent thinker and a great team mate.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - automotive tools and parts

    Customer Service Officer - automotive tools and parts Our client, a global innovator of automotive tools, diagnostic equipment and storage solutions, is currently seeking a professional and customer focused individual to join its customer service team in Arndell Park. In this role, you will be responsible for handling telephone, email and internet enquiries relating to sales orders, product and parts availability, pricing and general specifications Interpretation of product diagrams, identification of parts for tools, researching information from parts catalogues Preparing quotations and processing of customer orders Maintaining the customer database and logging of calls General administration. To be considered for this position you will have the following Mechanical aptitude and an interest in the automotive industry Previous experience in the automotive industry in a position involving automotive parts or tools Strong customer service skills, dealing with products and a friendly phone manner Basic to intermediate computer skills Good administration and organisational skills. As this is a national role, you will work with another three Customer Service Officers to ensure there is cover between the hours of 7.00am and 6.00pm to cater to all states in Australia. Please note, you will work a standard 38 hour week. Coupled with the opportunity to work with a prominent player in the global automotive tool market, the successful candidate will be offered an attractive salary package as well as career advancement opportunities. www.greatpeople.net.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Consultant

    About the business Esther Co is a fast-paced online womens fashion company based in Sydney. We have an amazing team and HQ located in Surry Hills. Its an exciting time to be part of the brand and we cant wait to meet our newest member About the role Provide appropriate consultation to customers for various products and services. Manage all customer issues and resolve all complaints effectively. Managing a large number of incoming calls and emails Proactively work to prevent potential customer issues Discuss customer requirements for a new style and provide consultation to select appropriate product size.s. Possibly delegating certain customer enquiries to specific teams Managing customers accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Processing returns store credits for customers in a timely manner Reporting on customer experience and resultsenquiries on a weekly basis Benefits and perks Youll be working at our beautiful HQ in Surry Hills, just steps away from crown street which is filled with cafes and bar. There are 2 adorable pups that come into HQ on a daily basis, the right candidate must like dogs. Skills and experience Excellent verbal and written communication skills The ability to maintain calm under pressure customer issues The skillset of working through issues proactively Efficiency and organisational skills Administrative skills Computer literacy in order to type up reports, results and details of customer interaction Positive, can-do attitude is a MUST Prior experience in customer service A thorough knowledge of womens clothing is a bonus The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer? How would you rate your English language skills? How many years experience do you have as a customer service consultant?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    If you like the idea of being a part of revolutionary international company with a young, energetic environment that supports the need for flexibility and...

    location Parramatta, Charles St, Parramatta NSW 2150, Australia


  • Customer Service Officer - Reception (Job share)

    A valid Working With Children Check for NSW is essential. This role will also be responsible for visitor parking allocation, key registration, NIDA motor...

    location Bondi Junction Train Station, 1465 Oxford St, Bondi Junction NSW 2022, Australia


  • CUSTOMER CARE CONSULTANT

    Temple Webster is Australias largest online retailer of furniture and homewares, delivering beautiful solutions to our customers and providing daily...

    location NSW 2000, Sydney NSW 2000, Australia


  • CUSTOMER SERVICE OPERATOR

    Liaising with customers. 1 year (Preferred). Co-ordinate importexport air seafreight operations....

    location Mount Lewis Ave, Sydney NSW, Australia


  • Barista/Customer Service

    The right person will need good coffee art, a smile and can engage customers. We are looking for an experienced barista to join our New Cafe in our Swim School...

    location Caringbah NSW 2229, Australia


  • Systems Support Advisor, SEO 2 (ETS) - 192644

    The Educational Services Division Executive Group has agreed on a transitional arrangement for the recruitment of the Non-School Based Teaching Service (NSBTS)...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service / Import Operations

    Are you ready to develop your current skill set with a professional and supportive employer? Main duties and responsibilities....

    location Alexandria Ln, Surry Hills NSW 2010, Australia


  • INTERNAL SALES & CUSTOMER SERVICE

    As an established and well known leader in supplying promotional products, business gifts and trophies and awards our sales team requires an additional internal...

    location Parramatta, Charles St, Parramatta NSW 2150, Australia


  • Call Centre Operator

    General administration duties including invoicing, sales run printing and management, cash sales and follow up on telemarketing sales....

    location Milperra NSW 2214, Australia


  • Customer Service Officer - Reception (Job share)

    A valid Working With Children Check for NSW is essential. This role will also be responsible for visitor parking allocation, key registration, NIDA motor...

    location Bondi Junction Train Station, 1465 Oxford St, Bondi Junction NSW 2022, Australia


  • Customer Support Team Lead

    The Company This innovative legal and conveyancing SaaS company based in Sydney CBD is one of Australias success stories. Working with a wide portfolio of...

    location NSW 2000, Sydney NSW 2000, Australia


  • Executive Manager Communication, Customer Service & Engageme...

    To be successful in this role, you have tertiary qualifications in a relevant discipline, or demonstrated equivalent knowledge andor experience, have...

    location NSW 2000, Sydney NSW 2000, Australia


  • Outbound Sales Specialist

    Outbound Sales Specialist At Pitney Bowes, we do the right thing, the right way. As an Outbound Sales Specialist for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our Thriving culture can be broken down into four components Client. Team. Win. Innovate. We actively look for employees who Are passionate about client success Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. If this sounds like you, then you may be a great fit for Pitney Bowes. You are An ambitious individual who can provide expert customer service to market our office supplies designed to work with our mailing and shipping services. These services improve the speed and quality of customer communications. You are performance focused and will collaborate with the team to deliver budgeted revenue targets and enhance the clients experience with your relationship management skills. You will Establish strong relationships with existing Pitney Bowes clients in your designated account territories and proactively drive revenue growth through telephone based sales initiatives. Effectively negotiate solutions, values, and prices within company guidelines and deliver optimum business solutions to clients Develop thorough knowledge of necessary dealer sales processes and meet compliance requirements Develop a thorough understanding of sales processes and administration. You will need to be proactive and able to juggle multiple priorities at all times. Liaise and work with your sales and services peers to ensure all sales orders are processed in a timely manner and any order inquiries are resolved efficiently. Answer customer queries by phone and email in a timely manner Your Background As an Outbound Sales Specialist, you will have Previous experience in inside sales or a sales admin background Strong customer service (phone based or call center) experience Proven record of achieving sales targets with a clear under of sales processes Experience working to resolve customer grievances or working as a retentionrenewals specialist. Analytical thinking ability. You will be looking to provide solutions to clients and actively sell our products Excellent communication and phone sales techniques Outstanding relationship building and networking ability The drive and urgency to succeed in a sales team Good understanding of Mircosoft office and ERP systems We will Provide extensive training in our shipping and mailing solutions Offer an inclusive environment that encourages diverse perspectives and ideas Provide the opportunity to grow and develop your career Deliver challenging and unique opportunities to the success of a transforming organisation Work with you to develop your sales skills Our Team Our Global SMB (Shipping and Mailing Business) Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our SMB mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments. Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All applicants must have the right to work permanently in Australia Apply online today The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have as a sales specialist? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Agent, Claims Advisor – 1st July start date

    Customer Support Agent, Claims Advisor “ 1st July start date Customer Service orientated role, 7am “ 7pm Monday - Friday Rotating Roster 38 hours per week, temp ongoing contract Fun, collaborative innovative culture with excellent growth opportunities We are looking for enthusiastic customer focused Claims Advisors to be part of our exciting customer support team where no two days will be the same, this is a full time ongoing role within our Support Centre in our Parramatta office. Our sole focus as a business is helping people who are injured at work get theirs lives back. As a claims advisor, you will be assisting our team in helping our injured workers return to work. THE OPPORTUNITY As a Claims Advisor, you will play an integral part within one of our supportive and growing business units, we currently have over 100 Claims Advisors helping injured workers every day in our Support Centre. Your role will consist of 3 elements working on a 2-week rotating roster inbound calls, first contact calls to injured workers and admin duties. We provide you with the best possible start to your new career with us, from your very first day with us you will be involved in our supportive 6-week training program to ensure we equip you with all the skills to perform your best within the Support Centre. The learning we offer is ongoing and this role allows you to create a long-term career where you can grow into other roles in our business in a clear career transition pathway. This role commences on the 1st July on a 38-hour week casual contract, if you are performing well there are lots of opportunity for further progression on a permanent basis. ABOUT YOU You are empathetic and passionate about providing great customer service You are a great listener, display excellent communication skills and have a solution focused mindset You embrace change with confidence and are comfortable with working in a multi-system environment and have great attention to detail YOUR RESPONSIBILITIES Providing a world class customer service experience that is focused on early intervention in the form of advice, guidance and support to injured workers, employers and other stakeholders Assisting injured workers and employers in recovery and developing return to work plans specific to their individual situation Collaborating with Injury Management Specialists and other subject matter experts to collect information and assist customers receive expert advice and support Recording and maintaining accurate records HOURS This is an ongoing contract where you will be working a rotating roster within our Support Centre opening hours - Monday to Friday, 7am to 7pm with potential opportunity for extra hours. We will provide you with full training, commencing on the 1st July 2019. If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML™s vision of ˜helping people get their lives back™ as a valued employee in this exciting new scheme. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Youll find our supportive culture, rewards and career development makes EML a company you™ll want to be a part of. To find out more, please visit www.eml.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Representative

    The Company Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments. With more than 1B in revenue, Tennant Company operates in three geographic business units including Asia Pacific, US, Europe, Middle East and Africa Our Culture We have a purposeful culture built on a strong foundation of shared principles and stewardship a set of beliefs and values that describe how we act and do things at Tennant. We value support our people and therefore we™re committed to hiring, developing and retaining only the best in the business The role Reporting to the Customer Care Supervisor and working in a close knit team, you will be responsible for supporting our Direct Sales team and clients within your designated territory. Utilising our SAP system, you will be managing customer queries, creating sales orders, investigating and resolving disputes and supporting our sales team with administration tasks as required. Responsibilities Prepare customer quatations for aftermarket parts Respond to incoming calls or emails from our customers Manage and respond to customer complaints Receive sales leads via email or phone and follow sales lead procedures to communicate Enter customer orders into the system for spare parts, consumable items and machines Generate pick slips where required Work closely with our accounts team to gather customer information Process returned goods and liaise with our warehouse team to finalise returns Reporting on open orders or call analysis where required Required Skills Proven experience in a similar role Proficient with Microsoft applications High attention to detail Planning and organising skills with the ability to prioritise and multi-task Strong communication skills with the ability to negotiate and resolve disputes that may arise. Prior experience with SAP or similar highly regarded Benefits Ongoing support and development Employee recognition programs and rewards Wellness program Clean, modern offices On-site parking If this sounds like you, don™t miss this great opportunity to join a leading, global company. When you join Tennant Company, you™ll become part of one team and not just be another number. You will build a rewarding career with a progressive and growing company. We are an equal opportunity employer and take pride in our employees who want to be part of our long term vision and goals.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Customer Service Consultant Who are we? Chatswood Toyota is an established and award winning dealership in the heart of Sydney. We are a key part of a leading group in the automotive industry with 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australias 1 brand and working alongside strong leaders and a supportive team Who do we need? We are looking for a confident and highly organised individual to join our service team based in Artarmon. Your experience in customer service and commitment to teamwork will allow you to excel in this fast-paced position. Training will be provided to the successful candidate. What will you be doing? In this role you will carry out the following tasks Be the face of our business Work collaboratively with our team of experienced advisors and customer service consultants to coordinate vehicle services Maintain friendly and consistent communication with our loyal customer base Drive new business by conducting follow up calls and service reminders Provide administrative support where required Whats in it for you? Joining the Chatswood Toyota family means that you will benefit from a wide range of exciting benefits and perks including Fun and unique staff events Birthday leave Exciting discounts 500 bonus for successful staff referrals Employee of the month program with a monetary award Annual trip to Hawaii for top performers The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Do you have experience in an administration role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Representative

    Ardex Technology is the leading software supplier to the equine industry in Australia. Due to ongoing client expansion and growth, the opportunity to join a successful development house has arisen. The role is based near Wynyard with excellent proximity to public transport, car parking, restaurants and shops. We are seeking an enthusiastic support representative to be part of our front line team. Your main role will be to provide accounting and customer support to clients using the Ardex suite of products. Your responsibilities will include, but are not limited to Provision of excellent customer support via phone and email Deliver ad-hoc instructions on how to use Ardex Technology products Help the team with remote installations of our products and other tasks as required Update internal and external documentation To be successful in this position it is desired that you Are a passionate problem solver with the ability to adapt as required Feel comfortable liaising and assisting a diverse client base Possess excellent communication skills (both oral and written) Thrive on working autonomously and take pride in accountability Enjoy being part of a team and are willing to pitch in when needed Possess a strong working knowledge of basic accounting principles We can provide A unique working environment within a market leading development house Opportunities for personal development Convenient working location Flexible working atmosphere Competitive salary based on experience Knowledge of the horse industry not required APPLY NOW to avoid missing out on a rare opportunity to join an industry pioneer. Please apply with your CV and cover letter The application form will include these questions Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have experience working in a technical support role? How would you rate your English language skills?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Specialist

    Customer Service Specialist Established in Sydney in 1983, Visionchart has now grown into the largest provider of Visual and Acoustic solutions Nationally. From Whiteboards, Glassboards, Planning boards, Pinnable Boards, through to Acoustic surfaces, Visionchart can provide the tools to make your work, education or meeting space empowered. As a result of continuing growth, Visionchart is looking for Customer Service Specialist to join the team. We are seeking an individual who is a goal orientated team player. You will be highly motivated and successful in delivering customer needs and wants. You will have an ability to work collaboratively within a tight knit team environment and have a willingness to learn. Experience in a similar fast paced environment is essential. You will Be competent in Microsoft Office. · Have experience in various ERP systems. · Possess strong organisations skills. · Think out of the square and show initiative. · Possess an excellent phone manner. · Be self motivated and reliable. · Have excellent data entry skills. · Work well under pressure. · Responsibilities will include Providing a high level of customer service support to external customers. · Respond to customer queries via telephone and email in a professional and timely manner. · Liaise with Warehouse team to resolve customer issues and provide information as requested. · Supporting Sales Reps. · Is this you? Does this position spark your interest? Want to learn why Visual Communication is a growth industry? (yes it really is) Then apply TODAY. Location Based in Wetherill Park Hours Monday “ Friday 830am “ 500pm The application form will include these questions How many years experience do you have as a customer service specialist? Do you have customer service experience? Have you worked in a call centre before? Whats your expected annual base salary? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • Trainee Case Managers - Multiple roles - Chatswood

    Trainee Case Managers - Multiple roles - Chatswood Do you have experience of working within a call centre and are looking for that next step in your career in Chatswood? Are you passionate about helping people, ambitious, and want to join a company where you are rewarded for your work? We have some fantastic trainee Case Management positions available in our brand-new Chatswood office to start on the 1st July. EML provides career opportunities and great employee benefits, including 20 days annual leave plus a registered day off per month A vibrant, collaborative team culture Fantastic Chatswood location in our brand new office Huge opportunity for growth and progression with salary increases Great worklife balance and flexibility Onsite learning and development team Celebrate success with end of month drinks Employee wellbeing program including discounted gym memberships and yearly flu shots 17.5 annual leave loading Profit Share Scheme From your first day you will start our 6-week training program which is both Classroom and on the job training EML is a leading Workers Compensation Insurance company. We now have over 2000 employees and are still growing which means an amazing and diverse culture with a very high internal promotion rate. THE OPPORTUNITY We are looking for trainee Case Managers to join one of our largest Business Units here at EML, meaning lots of career opportunities. We will provide you with a comprehensive paid training program which will run for 6 weeks, where you will learn all aspects of the Workers Compensation Business to become a successful Case Manager. Once trained as a Case Manager you will receive your own portfolio to manage. Your role would be to liaise with the injured workers, their employers and Allied health professionals, coming up with a strategic plan to help the worker get back into work as quickly and safely as possible. YOUR RESPONSIBILITIES Gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on psychological mental health injuries Liaise with a variety of customers “ working collaboratively across all stakeholders to assist in return to work and return to health Liaise and maintain relationships with injured workers, there employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible Develop and implement Injury Management plans to assist the injured workers™ return to work journey with the support of our onsite Injury Management Specialists ABOUT YOU Ability to demonstrate resilience when having challenging conversations with multiple stakeholders An empathetic and motivational approach to provide customer centric support A driven professional with the ability to maintain a flexible approach across all levels of stakeholders Demonstrated experience working in a call centre, case management, insurance, Allied Health or community services A driven professional with highly developed written and verbal communication skills and can work in a fast-paced environment Have a passion for resolving conflicts and have the ability to handle challenging conversations Be passionate about wanting to help people get their lives back at their time of need WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you™ll be part of a culture that celebrates diversity and inclusion. We™re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more informationconfidential conversation please contact Jo Aitken on 02 9001 5654

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Administration

    Customer Service Officer - Administration About HCF HCF is Australias largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We™re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we™re committed to investing in the health and happiness of both our members and our people. About the role Your new role as Customer Service Officer will see you working as part of the close knit team in our diverse Membership Department. Reporting to the Member Maintenance Manager, you will provide a high standard of service to HCF™s EziPay Members (members who use the direct debit platform) and to maintain accurate membership and payment records for direct debit transactions. This role will be a blend of phone based customer service (speaking with HCF Members and internal customer facing departments) and a high volume of administration. Are you the one we are looking for? Do you have demonstrated excellent customer service skills? Have you experience with customer management? Are you good with numbers and confident in account reconciliation? Do you have good attention to detail and organisation skills? Are you proficient in Microsoft Office and comfortable with Excel? Are you comfortable handling complex customer enquiries Are you a good communicator “ both verbally and in writing? In addition to the salary offered, HCF have a number of employee benefits including Discounts on health insurance and other insurances Family and friends day Study leave Parental leave scheme Developmental opportunities Comprehensive training and ongoing support We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. Then youre sure to enjoy this position. If youre ready to make a difference to your career as well as HCF please apply now.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer for Busy Call Centre - Transport

    Customer Service Officer for Busy Call Centre - Transport The Role In this busy role, you will be responsible for coordinating transport of vehicles on behalf of customers and vendors in line with weekly auctions and sales at our branches. You will primarily be making phone calls and entering data relating to transport orders in our system. This is an entry level role for someone with 6-12 months customer service andor administration experience who is looking to continue developing their administration career. Were looking for someone who wants to work in a fast paced environment who enjoys coordination, data entry and being on the phone. The role involves Liaising heavily with transport vendors and suppliers via telephone, e-mail and face-to-face to co-ordinate and verify transport of vehicles within the agreed time frames Liaising heavily with customers via telephone to confirm transport order details Invoicing debtors for transport services Data entry of transport orders including entering updates General administrative duties associated with the transport process Answering customer and vendor enquiries politely, promptly and accurately including providing transport quotes when requested Providing updates to customers and vendors on transport status of vehicles Liaising effectively with relevant employees at our branches regarding vehicle locations and transport requests Who are we looking for? The ideal candidate will have the following skills and experience 6-12 months experience in an administrationcustomer service focused role (entry level applications will also be considered) A positive, professional and engaging phone manner A commitment to delivering outstanding service effective oral and written communication skills proven interpersonal client relationship skills meticulous attention to detail competent computer skills (MS Outlook, Word Excel) efficient, organised and able to prioritise competing deadlines self-motivated and able to work effectively without close supervision flexible, reliable and well-presented If this position sounds like you, send your resume to us now by clicking the APPLY NOW button. Only suitable candidates will be contacted. About Pickles We create trusted marketplaces where everybody wins, unlocking value for vendors and delivering a superior customer experience. We are more than cars and auctions, with multiple product lines across a range of industries and various purchasing methods. Pickles is a values driven company, committed to building strong relationships, with a culture of integrity and innovation. With 22 branches and more than 900 employees nationally, we continue to experience substantial growth. Our Vision is to take what we do, do it better and do it anywhere. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Why have you applied for this role? Will you be comfortable working in a fast paced environment?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Specialist

    About the business Conserve® is the most affordable and efficient contractor management application available in Australia today. When using Conserve®, your business gets more than just an online application. Encompassing the entire platform is our managed service that allows you to easily implement contractor due diligence, pre-qualification and compliance management systems to compliment and extend your existing processes. About the role This is a permanent part-time role, 3 days per week. The role will include (not limited to) the following Answering incoming calls assisting customers with our online system. General administration work using Microsoft applications Administrative duties such as data entry, verifying and validating contractor documents, scanning and uploading documents into the conserve platform. Coordination of work activities with internal staff external contractors Timely response to customer queries via phone calls and emails. Some Genreral Office Administration Duties Benefits and perks Flexible hours, which can be worked around your other commitments. E.g. Children pick-up and drop-off, University commitments. Skills and experience We require a motivated, hard working individual with the following skills Strong computer skills. MS Office Proficient Ability to work in a team environment Strong Customer Service Skills General administration skills Is punctual, reliable, organised, and can work unsupervised. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • CUSTOMER SERVICE SALES - INBOUND & OUTBOUND SALES/TECHNICAL SUPPORT

    Neopost Benefits Strong Base Salary Job Security Great Company team of people to work with Extensive Training Support Great Career Growth Opportunities throughout the Company Free Employee Assistance Program for all staff and immediate family members Customer Focus-internal and external stakeholders Neopost Australia is the recognised market leader in Graphics, Mailing and Shipping Solutions with a reputation for quality, reliability and service. Providing a comprehensive range of products for Customer Communications, Neopost tailors to the Corporate, Government, Education, Signage and Printing Markets primarily where it is a market leader. This is a permanent role that will suit a highly motivated, customer centric and dynamic sales oriented person to be Neopost Australia™s œFront Line of our highly successful National Sales team based in Regents Park NSW. The Primary focus will be to answer all inbound calls from customers enquiring about Neopost range of products, placing customer™s orders through our CRM System and most of all having the ability to see if there are other opportunities we can offer the customer, either by initially recommending andor selecting a product in our offering to suit their requirements, or upselling and cross selling an existing customer orders while on the phone. In addition to the role- Outbound Consumables Sales calls will also be required to maximise new business opportunities “working in and alongside our highly successful internal outbound consumables sales team. This will also give you a great opportunity to dip your feet into internal direct sales which could one day lead to other sales opportunities within the business. I also need someone with a technical mindset to look after our very successful Interactive Solutions Offerings- assisting with on the phone assistance and making sure our external customers are well looked after from start to finish The successful applicant will be reporting to Peter Kong- National Consumables Sales Manager based here in NSW To be successful in this role, I need someone that can deliver the following Clear Phone Manner High level of enthusiasm and drive to be successful, enjoy working in a supportive and very fast paced sales team environment Commitment to delivering Exceptional Customer Service is a MUST Not afraid to ask the difficult questions Positive œCan Do and Energetic approach to the workday at all times and a proven ability to get the work done Excellent Communication and Computer skills Work in a team environment and also independently A technical mind to help out with our very successful Interactive Solutions Offerings Great interpersonal Skills is a must Abilty to work with internal and external Stakeholders Great Work Ethics This role will be very popular and if this sounds like you and you want to be on the œFRONTLINE for NEOPOST AUSTRALIA, We are excited and happy to hear from you. Please send me your CV along with your Cover letter to p.kongneopost.com Only shortlisted and serious applicants will be contacted. Please ONLY Applicants with the rights to work in Australia should apply The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Servicing the Australian Grocery and Food Service industry for over 30 years, Hakka have become a household name in the FMCG industry. To support our rapid growth, we are looking for a highly skilled Customer Service Representative with a proven track record to join our dynamic team. Reporting to the National Customer Service Superintendent, your job duties will include · To create a customer view that œIt™s a pleasure to do business with Hakka · Timely and accurate order entry · Maintain and build excellent customer relationships · Develop excellent internal relationships across all functional divisions · Effective management of high traffic inbound telephone activity · Utilize every call opportunities to upsell KnowledgeExperience Requirements · Previous customer service experience with a proven ability to understand, meet and exceed customer expectations · Strong command of English (Cantonese and or Mandarin speaking ability advantageous) · Exceptional communication skills (writtenverbal), listening skills and telephone manner · Fast, accurate typing and high attention to detail · A strong commitment to excellence in customer service · Ability to build relationships with customers and manage expectations · Ability to work under pressure and priorities workloads to meet deadlines · Ability to co-ordinate and solve problems · Team player ActivitiesTasks · Accurate receipt of sales orders via email, fax, telephone or internal message from sales staff · Check pricing quoted on purchase order matches from Exact · Enter promotion codes accurately and ensure free stock is not given away without authorization · Check that quantities ordered meet minimum order requirement · Check that agreed lead time is met eg understand which products are MTO · Note any special instructions · Enter orders in Exact following procedural steps · Ensure stock is not released if customer is on credit hold and communicate with credit department in order to resolve issue · Accurately capture any out of stock items · Accurately capture any upsell items · Answering customer enquiries, taking orders, upselling and screening and directing calls · Develop strong relationships with customers and promote the Hakka Brand · Sale generation over the phone by upselling and promoting new and existing products · Provide support to sales team · Drive incremental sales via outbound telesales function · Support field sales team with customer calls plan · Effectively use of CRM to practice outbound activities · Continuously update customer information in Exact · Setting up new customers in Exact and maintaining master data · Deliver superior customer service to Internal Hakka customers through effective problem solving, teamwork and relationship building · Constantly provide feedback to your supervisor · Understand both Mainstream and Asian market · Handling general enquiries from prospective, new and existing customers, as well as brokers and agents · Check fax and emails regularly and respond any enquiries within a suggested time frame · Passing sales leads on to sales team · Lodge any customer enquiries and complaints via CRM · Direct customer enquiries to relevant departments · Receptionist duties · Scanning and filing · Sending out mail · Translation for marketing materials and other internal documents Please send your resume with a cover letter outlining why you are the ideal candidate for this role. APPLY NOW Only shortlisted candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Representative, Sydney

    Contact Centre Representative, Sydney At ING we™re united by our purpose - helping people to stay a step ahead, in life and in business. We dream big, making positive differences in the lives of our customers through innovative technology and simple banking. And the fact were Australias Most Recommended Bank makes us smile a thousand smiles. It™s a genuine honour and a privilege. Being an online digital bank, our Contact Centre Specialists (internally known as Customer Care Specialists) are the voice of ING. They™re the first point of contact for our customers, helping them by understanding their needs and providing information about our range of simple straightforward and good value products and services. What we offer Competitive base salary, superannuation, annual staff bonus and salary continuous insurance Fulfilling job with the ability to springboard your career into Banking Ongoing training and development Regular feedback and recognition of your achievements Innovative technology Fun, friendly and supportive culture Exposure to the broader ING Business What does it take? Excellent communication skills with the ability to Influence and engage the customer Passion for problem solving and customer service A great eye for detail Focused, efficient and effective while having fun at work Dedicated and driven to succeed Extras Location - Sydney CBD Head Office - Margaret Street next to Wynyard Station 10 x 7.25 hour shifts per fortnight = 36.25 hours per week full time permanent role Various shift start times with some Saturday shifts required Shift allowances for evenings, Saturday and public holidays Roles start on Tuesday, 11 June 2019 About us At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you™re joining a team where individuality isn™t just accepted, it™s encouraged. We™ve built a culture that™s fun, friendly and supportive - it™s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We™re here to help you get ahead. With our global network, there™s plenty of scope to take your career in new directions, perhaps even ones you™ve never considered. Sound like the kind of place you™d feel at home? We™d love to hear from you.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service - Hair & Beauty Products

    Customer Service - Hair Beauty Products We are a leading importer of hair beauty products seeking a customer service officer to join our young and vibrant team. This is a fast paced role where providing high quality customer service is the focus. As a Customer Service Representative you will be the first point of contact for customers. You will be responsible for processing orders, providing general information on products and resolving issues and complaints. We are looking for someone with superior attention to detail, excellent communication skills and is a strong team player. You will be highly organised, able to multi-task, focus on meeting deadlines and work well under pressure. The successful candidate will be friendly, personable, enjoy working in a close team environment. Duties to be undertaken will include but not restricted to Taking inbound phone calls Receiving, confirming and processing orders Following up and tracking back orders Handling enquiries and complaints Arranging freight and delivery requirements for clients Liaising with other departments within the team Maintaining customer records Providing support to the Sales Reps General administrative tasks Ideally you would need to have Minimum 2 years experience in a similar role Data entry and invoicing experience Basic computer knowledge Ability to take responsibility Ability to prioritize and work well under pressure Time management skills Flexible Attitude Pleasant and friendly phone manner Experience within a similar role along with data entry invoicing skills is required. If you enjoy customer liaison and have the above experience please apply now Friendly modern office located in Banksmeadow. This role is a permanent full time position.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Executive

    A brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry. The role of a Customer Service Executive will be to work closely with the Imports, Sales Customs departments and liaise with both current and potential key account customers, communicating on a daily basis with our offices and Agents around the world to deliver the customers shipments efficiently, with a high level of customer service. Key responsibilities Acts as key contact for allocated key account customers, maintaining and building strong relationships Order management shipment monitoring Arrange transport (Air, LCL and FCL) Liaise with overseas offices and Agents via email and phone on air and sea freight movements from start to finish Providing visibility to key account customers via status reports, emails and phone calls Liaising with operational teams to ensure smooth handling of shipments and ensuring any service issues are actioned and resolved Respond to customer queries including any customer complaints solves customer complaints or assigns tasks to other departments accordingly Submitting quotations to clients as required The successful applicant must display the following skill sets Proactive with a can do attitude Experienced using CargoWise One Preferred Have excellent communication skills both written and verbal Have a minimum of 2 years industry experience Ability to work independently, to prioritise workload and have great time management skills Extensive knowledge of freight forwarding operations Ability to think laterally and find quick and effective solutions to problems Professional presentation and the confidence to meet with your key account customers Knowledge of Customs and Quarantine procedures favourable If you have what it takes, apply now. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have a current Australian drivers licence? Do you have freight forwarding experience?

    location NSW 2000, Sydney NSW 2000, Australia


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