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What is a Employment Agency?

A recruitment agency is a business contracted by an employer to help with its recruiting needs. Staff Agencies find employment agency to fill all kinds of jobs, from executive recruitment to recruitment in a number of career fields. Whether a operation needs Customer Service Staff, Customer Service Manager or Account Manager contractor, a employment agency can source the right candidates. Recruitment Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 2 million people are employed by recruitment company, and recruitment agency hire 7 million temporary staff every year.

Function of a Staff Agencies

Employment Agency not only bring expertise to the hiring process but they remove the time and administration work out of the recruiting process. Employment a worker can cost 6 to 22 percent of the role’s salary and take 29 to 45 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a organisations needs recruitment, it uses a recruitment agency. Employment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and recruitment agency are a good fit.

For job seekers, an staffing agency can be the ticket to getting that full-time customer service staff or customer service manager role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different organisations and industries, whether you are looking for part-time, executive, temporary or permanent roles.

In order to register with or work with a recruitment company, you'll have to do one or more the following steps:

  1. Find and register with one or more staff agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the employment agency will be the ones hiring you. When a temporary position is a match for you, the recruitment agency will call you to tell you about the position and arrange the assignment. If you don't hear from a employment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Employment Agency charge fees to organisations. For candidates it is free to register and there is no charges if placed by a recruitment agency into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your customer service staff career or hiring process. At Staffing we try to regularly publish articles on the latest hiring trends and strive to continually improve our own employment service delivery. We have a database of over 150,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great customer service staff solutions to Employers, candidates also benefit from a range of CareerController.com tools and the knowledge that 5 has a large client base actively wanting to hire the best account manager, customer service staff or customer service manager talent available in and around 6. Why not register for work or contact 5 for some amazing Customer Service Staff candidates. Our experienced Australia recruitment consultants can help you. With roles involving , help desk analyst contract staff in australia, 2, help desk analyst recruitment companies 100, or au help desk staff we may have your dream job.

For more Customer Service Staff Career Advice see below additional resources to find the perfect job:

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